Crate & Barrel Reviews

Reviews

Awards

15

• Anna Sent on 09/23/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  We had such a great experience with Crate & Barrel! We created our registry in the store & received complimentary stemless wine glasses. We attended 2 of the private registry events held on Sunday mornings before the store opens to the public (sign up in advance!) and are so pleased with all of the items we've received! The app made it so easy to manage the registry and also allowed us to scan items in the store & add them to our list. So easy! Great range of high quality items and a few of the guests at my bridal shower were really impressed. "Wow! A Crate & Barrel registry is the way to go!"

  We had such a great experience with Crate & Barrel! We created our registry in the store & received complimentary stemless wine glasses. We attended 2 of the private registry events held on Sunday mornings before the store opens to the public (sign up in advance!) and are so pleased with all of the items we've received! The app made it so easy to manage the registry and also allowed us to scan items in the store & add them to our list. So easy! Great range of high quality items and a few of the guests at my bridal shower were really impressed. "Wow! A Crate & Barrel registry is the way to go!"
• Kelsey Sent on 03/31/2017
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  So friendly when we set up our registry with them!

  So friendly when we set up our registry with them!
• Kelsey Sent on 12/06/2016
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Easiest registry we did! The app makes everything so easy to do. There were a few gifts we got that we needed to return, which was no problem either. Love everything from there!

  Easiest registry we did! The app makes everything so easy to do. There were a few gifts we got that we needed to return, which was no problem either. Love everything from there!
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• Joanna Sent on 12/02/2016
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We registered for our wedding at Crate and Barrel -- the website is so easy to use, and I loved that we could see who ordered what before the item actually arrived!

  We registered for our wedding at Crate and Barrel -- the website is so easy to use, and I loved that we could see who ordered what before the item actually arrived!
• 
  User2503025 Sent on 01/12/2016
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We created our registry with Crate and Barrel and the website was simple and easy to use. They have a great variety of high quality and beautiful products at a range of prices that will be great gifts from our family and friends.

  We created our registry with Crate and Barrel and the website was simple and easy to use. They have a great variety of high quality and beautiful products at a range of prices that will be great gifts from our family and friends.
• Jennifer Sent on 05/04/2016
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  What a great store to work with. Easy to register and easy to return duplicate items!!

  What a great store to work with. Easy to register and easy to return duplicate items!!
• 
  User1788889 Sent on 08/31/2014
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Crate & Barrell was our favorite registry. Customer service is excellent. Anything that arrived broken, we had a 2minute phone call and a replacement was shipped within a week. Store returns/exchanges were easy ,they give you store credit you can use immediately. Excellent selection of kitchen and housewares, beautiful dishes. Everything was shipped fedex and promptly, except a few things that were back ordered.

  Crate & Barrell was our favorite registry. Customer service is excellent. Anything that arrived broken, we had a 2minute phone call and a replacement was shipped within a week. Store returns/exchanges were easy ,they give you store credit you can use immediately. Excellent selection of kitchen and housewares, beautiful dishes. Everything was shipped fedex and promptly, except a few things that were back ordered.
• Colleen Sent on 08/01/2014
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We chose their stemless martini glasses as a favor. Everyone enjoyed. We knew they could also double as a votive/ candle holder.

  We chose their stemless martini glasses as a favor. Everyone enjoyed. We knew they could also double as a votive/ candle holder.
• Sarah Sent on 10/06/2016
  4.9 out of 5 rating

  4.9
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  We had one of our wedding registries with Crate & Barrel and were pleasantly surprised. Compared the other retailer we used, the website was extremely user-friendly, there were great gift options and almost nothing was out of stock (or discontinued). We got a couple gift wrapped boxes and they were impressive! All of our gifts we received were high quality and worth every penny. They'll last for years to come. And the 10% discount (and some gift cards) should get us all the things we still really wanted!

  We had one of our wedding registries with Crate & Barrel and were pleasantly surprised. Compared the other retailer we used, the website was extremely user-friendly, there were great gift options and almost nothing was out of stock (or discontinued). We got a couple gift wrapped boxes and they were impressive! All of our gifts we received were high quality and worth every penny. They'll last for years to come. And the 10% discount (and some gift cards) should get us all the things we still really wanted!
• 
  User2117883 Sent on 05/04/2015
  4.8 out of 5 rating

  4.8
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Crate & Barrel has an excellent range of items that helped us make sure that we had all sorts of price ranges covered. Their online service was very easy to use to setup and modify our registry. We live close to a Crate & Barrel so we also have the option of just going in and making modifications with an associate's help. The staff was very friendly and using the scanner to make changes to our registry was very fun and straight-forward.

  Crate & Barrel has an excellent range of items that helped us make sure that we had all sorts of price ranges covered. Their online service was very easy to use to setup and modify our registry. We live close to a Crate & Barrel so we also have the option of just going in and making modifications with an associate's help. The staff was very friendly and using the scanner to make changes to our registry was very fun and straight-forward.
• Erica Sent on 08/23/2015
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    4.5 out of 5 rating
    4.5

  I loved everything I received from Crate and Barrel. I was happy that everything was shipped and packed safely when it arrived at my home. The quality and prices were very reasonable. I also loved the free app I could download on my phone to make my registry as I walked around the store.

  I loved everything I received from Crate and Barrel. I was happy that everything was shipped and packed safely when it arrived at my home. The quality and prices were very reasonable. I also loved the free app I could download on my phone to make my registry as I walked around the store.
• Ana Sent on 04/27/2015
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  We created a wedding registry at Crate&Barrel. They were really nice with us and they gave us a gift for registering plus a lot of promotions and discounts at the store. I really like the quality of the products they sell!

  We created a wedding registry at Crate&Barrel. They were really nice with us and they gave us a gift for registering plus a lot of promotions and discounts at the store. I really like the quality of the products they sell!
• 
  User2976563 Sent on 02/15/2017
  4.5 out of 5 rating

  4.5
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
  • Professionalism
    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
  • Flexibility
    4.5 out of 5 rating
    4.5

  We registered at Crate and Barrel, beautiful inventory and discount last for 6 months after the wedding on ANYTHING, whether you registered for it or not!

  We registered at Crate and Barrel, beautiful inventory and discount last for 6 months after the wedding on ANYTHING, whether you registered for it or not!
• 
  User2371807 Sent on 10/16/2015
  4 out of 5 rating

  4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0

  Everything from Crate and Barrel is so beautiful! I wanted the whole store. The website was easy to use. I liked how you could "heart" your favorite items. The returns were not easy. I lost one of the recipes during unwrapping of the gifts and they were not very flexible about taking it back. Other than that, great place to register for gifts!

  Everything from Crate and Barrel is so beautiful! I wanted the whole store. The website was easy to use. I liked how you could "heart" your favorite items. The returns were not easy. I lost one of the recipes during unwrapping of the gifts and they were not very flexible about taking it back. Other than that, great place to register for gifts!
• Laura Sent on 10/25/2011
  0.6 out of 5 rating

  0.6
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    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0
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    0.0 out of 5 rating
    0.0
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    3.0 out of 5 rating
    3.0
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    0.0 out of 5 rating
    0.0

  If you are getting married and considering setting up a registry at Crate and Barrel, all I can say is DON’T DO IT! I've found the return experience with this company to be one of the most time consuming, stressful and upsetting experiences I've ever had with a company.
  One particular return experience took a total of 3 hours to resolve, which involved several calls to customer service, one manager making a mistake that she then lied about making to cover up her incompetency and another manager acting like she was doing us a favor by refunding us the money we were due. I am completely shocked at the level of incompetence, disrespect and lack of integrity that we experienced from the C&B managers we interacted with on this return and how little C&B was willing to do to make our negative experience just a little more positive.
  You have lots of choices about where to register for your wedding gifts. Don’t discount the time that bad customer service will cost you during the already time consuming process of managing your wedding registry. This particular experience I refer to happened at a store in Burlington, MA and I write about it in particular because it went above and beyond awful, but we've had problems at other C&B stores in the Boston area during this process as well. We’ve had a GREAT experience with Amazon.com, and have yet to encounter problems with Macy’s or Williams Sonoma.

  If you are getting married and considering setting up a registry at Crate and Barrel, all I can say is DON’T DO IT! I've found the return experience with this company to be one of the most time consuming, stressful and upsetting experiences I've ever had with a company.
  One particular return experience took a total of 3 hours to resolve, which involved several calls to customer service, one manager making a mistake that she then lied about making to cover up her incompetency and another manager acting like she was doing us a favor by refunding us the money we were due. I am completely shocked at the level of incompetence, disrespect and lack of integrity that we experienced from the C&B managers we interacted with on this return and how little C&B was willing to do to make our negative experience just a little more positive.
  You have lots of choices about where to register for your wedding gifts. Don’t discount the time that bad customer service will cost you during the already time consuming process of managing your wedding registry. This particular experience I refer to happened at a store in Burlington, MA and I write about it in particular because it went above and beyond awful, but we've had problems at other C&B stores in the Boston area during this process as well. We’ve had a GREAT experience with Amazon.com, and have yet to encounter problems with Macy’s or Williams Sonoma.