Couture Linens & Events Reviews
Reviews
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5.0 out of 5 rating
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Fantastic
48 reviews
Recommended by 99% of couples
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.9 out of 5 rating4.9
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Flexibility 5 out of 5 rating5.0
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User photos
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Stephanie Sent on 10/31/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would work with Sue and Nita again in a heartbeat! They are absolutely amazing and a breath of fresh air to work with.
I emailed Sue about a dozen times maybe in a month span and she always got back to me right away. Nita was amazing to met with at the office and always knew what I was thinking, not only that but Couture Linen's has everything and will work with you. She made it super simple and I can't wait for a friend to get married or have another event where I need linens, they will be my first and only call.-
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Leila Sent on 10/30/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn't have been more pleased with our experience from start to finish. For our consultation we met with Anita and she was just great. So welcoming, knowledgeable and patient with us. -
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Cindy Sent on 10/30/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great, friendly and very welcoming experience. The overall look was beyond my expectations! -
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Breanna Sent on 10/28/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Anita and Sue are great to work with! They are so accommodating from beginning to end. Always willing to help create your vision become true life. You are guaranteed beautiful linens, chairs, or decor every event! -
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Kathy Sent on 10/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They did an amazing job! I would definitely recommend Couture Linens and I would use their services in the future! -
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User2128781 Sent on 10/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sue & Anita are amazing to work with!!! They both take extreme pride in what they do, which you can see with their high quality products. They brought my vision to life! I would recommend them to anyone looking to plan an event! -
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Daniel Sent on 10/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best vendor by far! I would definately recommend them! -
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Natalia Sent on 10/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best company to get decorations! They have many options that comes with an affordable and reasonable price. The service is great and working with them is so convenient. I visited their office and it was kinda nice to see them in person before signing the contract. If your venue offers table cloths / table runners with your preferred color motif, check with satin chair cover to see (most likely theirs is cheaper than the ones from your venue**that was the case with mine). Their chiavari chairs are also offered at a nice price compared to others.
Since their office was far from our house, we communicated through e-mail or calls and they responded so quickly and got back to me right away when I had a question.
They have delivery and pick-up service which is awesome coz we did not have to worry about a thing the night of our wedding. Everything was pleasant, their centerpieces are all in great quality and unique.
Working with Anita was great. She's friendly, organized and was very helpful. Sue took care of us mostly and she is the BEST! I was undecided at some point with what I wanted to do with our decors and Sue has the best taste, she was so patient with working with us, she treated us like her friends by giving us the best options and was just fun to work with. I am so happy with how everything turned out and all our friends and family has nothing to say but good things about our decors and how beautiful our wedding was thanks to Satin Chairs & Covers you guys definitely helped us to have a beautiful wedding! -
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Smith Sent on 10/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Suzi, Anita and the team sparkled our wedding reception, and it was beyond magical! The linens, chairs, centerpieces and decor transformed the room and added a beautiful elegance that made everyone say "wow"! I could not be happier with their professionalism, quality of service, and quality of product. The room looked stunning! They also were very attentive and responsive throughout the months leading up to my special day, and delivered, set-up and broke down the day-before and day-of in such a timely manner. As a bride, every detail they provided made me so happy I chose them. -
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Predrag Sent on 10/23/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The girls made our day look amazing. We couldnt of been happier. Thank you so much!! -
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T Sent on 10/18/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience! Beautiful setup and tons of compliments:) thank you so much!! -
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Kristina Sent on 10/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!! Could not ask for a more friendly, timely and professional company!! Anita, you are the best!! -
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Christine Sent on 10/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture Linens made my daughter’s Sweet 16 Birthday beautiful! Loved working with Anita, she was amazing and professional in everything she did. -
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User2887376 Sent on 12/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very easy to work with, everything as promised, came out beautiful. We appreciate all your help on our special day! Thank you -
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Maggie Sent on 10/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture Linens & Events is not your average rental company! They are amazing people that really care about your special event. They are the sweetest gals to work with and will go above and beyond to meet your every need. They are never pushy or make you feel as if your just a client. I promise they will become true friends and make you feel like you are the only person that matters on your Big Day. I have worked with dozens of rental companies over the years and there is a reason that Couture is the only one that I have on speed dial! They are honest and fair with their customers and are constantly staying ahead of the trends:) They are just amazing! XO -
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Kirk Sent on 10/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Compare prices from multiple sources, bring the prices and a budget with you to each vendor after you have all your quotes. Ask yourself what you really need and what you really want. Be sure to know all of your options. -
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Angela Sent on 10/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture linens and events is amazing to work with!!!! They have all your needs and wants for your special days!!! They will make it most memorable!! -
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Mindy Sent on 10/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture Linens and Events is my go to vender for any event. They are super easy to work with and you can't beat the price! I have used them for my wedding shower, wedding AND baby shower and couldn't be happier. -
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User2842712 Sent on 10/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a wonderful experience and am so happy that we chose to use Couture Linens and Events for our wedding. I could not have asked for better service. I will definitely use them for all of my upcoming events! -
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User2842227 Sent on 10/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love the quality of their covers and linens! Have used them for all my events. Amazing people to work with and so many options. -
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Amanda Sent on 10/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Anita and Sue are the best out there! Great product options and great to work with! -
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Julie Sent on 10/06/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing and creative. The service is the best around. -
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Vesna Sent on 10/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn't be happier with our choice! Will definitely be using them in the future! Highly recommend! -
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Janet Sent on 10/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing quality!! Fast and easy to deal with! -
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Lisa Sent on 10/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture Linens and Events provided the linens for my daughters wedding.. They did a beautiful job! Anita was very easy to work with... -
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Jennifer Sent on 06/06/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Was able to rent a few colored table clothes to accent our wedding theme very nicely. They were easy to work with, showed me the viable options in person, and were very reasonably priced. High quality linens!!! -
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Stephanie Sent on 09/15/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I rented table linens from Couture and I couldn't be happier with the service I received. They beat everyone's price!! Friendly, professional, creative, responsive. -
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User2217114 Sent on 07/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sue & Anita were both so easy to work with!! Super kind and responsive. They made my day beautiful without causing an ounce of stress :) -
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Petkana Sent on 02/01/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend! Reliable, professional, great customer service! They made my wedding look beautiful. Rented chairs, linens, & chargers. Great quality at reasonable price. Sue is wonderful! I can't say enough about the great service. I had a 230ppl at my wedding & it helps having a great vendor like Couture Linens & Events make it less stressful -
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Misho Sent on 01/05/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Anita and Sue were a joy to work with. They provided wonderful customer service and their linen selection was never ending. They have top quality linens with very affordable prices. It would be a disservice to ever even consider another linen rental company. I will use them going forward for all events and will recommend them to all my friends and family. -
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Roxy Sent on 01/05/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Anita was a pleasure to work with during my stressful time of wedding planning! She definitely made this part very easy! And was definitely awesome about payment when I couldn't get the remaining before my event to accept it the day of event! Will definitely do business again. -
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Julie Sent on 01/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture gave me the wedding of my dreams!! The chair covers, sashes and linens made my wedding looking like a million bucks! It dressed it up so beautifully! Anita and Suzi are so great to work with so friendly and on time. They also listen to what you want and your needs. If you need ideas they are great at that. I couldn't thank them enough. The quality of their products are awesome! I will definitely be using them in the future for other events and recommending them! Thank you ladies for making my day a dream come true :) -
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Liz Sent on 01/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They do a beautiful job, it looked so wonderful, thanks for bringing beauty an elegance to our event! -
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User1494459 Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow! I can't even begin to explain how Happy and Excited we were to work with Anita and seeing our final look. We used Couture Linens & Events for our bridal shower and our wedding. The chair covers and linens were absolutely gorgeous! I have already referred them to several cousins and friends. Thank you for making our special days Beautiful!! -
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User1494386 Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All that I can say about working with the team at Couture Linens & Events is "Wow!" From the minute I first contacted them, they were responsive, offered creative solutions and so much fun to deal with. I loved that I could trust their professional expertise and had one less thing to worry about on our big day. And best of all, our guests raved about the decor!
Thank you so much to the team at Couture Linens & Events. I can't wait until we have another event where we can work with you again ... hopefully a baby shower! -
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Dana Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture linens and events is a very professional vendor to work with; Anita is very personable and is truly interested in creating exactly what you envision for your event. Highly recommend and will continue to use for future events! -
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Jola Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couture Linens & Events provided excellent customer service for my event. They provided beautiful chair covers and sashes for my graduation party. They are very professional and they quickly accommodated my request for chair covers. I highly recommend Couture Linens & Events professional service for parties and weddings. They provide top notch quality service and products to suit your decorating needs. -
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Daniela Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This review is long overdue. We got married in 2010 and we can't thank Anita and her team enough for their AMAZING chair covers and our wedding night looked gorgeous. Your quality and professionalism are top notch and highly recommended thanks again. -
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User1493404 Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were fantastic to work with. Will definitely work with them again. -
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Rosemary Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing ladies to work with! I have been referring to them and using them for years! -
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Amanda Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great price! Great product! Even better owner :) anita is wonderful! -
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Mandi Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great company to work with, will use for all future events and will refer to everyone. -
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Jackie Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing. They put it all together.
Most beautiful shower -
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User1493307 Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They provided linens for my daughters wedding… They did a beautiful job…They were very easy to work with.. I would definitely recommend them for your event… Lisa P -
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User1493274 Sent on 01/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had chair covers and linens done for my holiday Christmas event and everything turned out absolutely beautiful! Anita was very accommodating and easy to work it. She helped me pick out all the right color of cover chairs and linens to make my event look very festive. I will be using their services for every future event I have, just amazing work and very professional! -
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Kristen Sent on 10/24/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
They were so willing to provide us with ideas and always answered emails in a timely manner. -
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Britney Sent on 11/22/20164.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Anita and Sue are amazing, wonderful ladies. They worked around my schedule to meet with me and even responded to emails at 11:00 at night, which definitely was not expected. They made the coordinating process simple, which was definitely a treat while planning a wedding in 8 months. There was a point in the process where I felt super stressed and unsure about the venue and set-up and everything along with it... and I came to realize that Couture Linens and Events already had EVERYTHING organized and planned with the coordinators at the venue. They even set up the day before the wedding, which I thought was so amazing. I truly feel that I had my dream wedding and it could not have been without them. And as far as the decor, everything was absolutely beautiful.. just stunning. The amount of compliments I received from our guests were uncountable. I will definitely be referring Couture Linens and Events to other newly engaged couples.
Thank you so much, Anita and Sue! -
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Samantha Sent on 01/10/20193.8 out of 5 rating3.8-
Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Mixed feelings
I visited the showroom with my mom to pick our linens and chairs. Couture has a great package that includes chairs and linens- it was one of the best deals I found. They have a great selection and Anita was very patient as we asked to see tablecloth after tablecloth on the sample table. We eventually settled on two different, but complimentary (half pintuck and half crinkled), ivory tablecloths for the tables. We also ordered Chiavari chairs and napkins. When I received the invoice, it stated that if I booked by a certain date, we would receive free uplighting. Great!
After months of communicating with Couture and thinking everything was all set, the problems occurred on the day of the wedding. As I was getting ready, I received a phone call that the linens had arrived, but they didn't match. When someone sent me a picture, I was incredibly confused, as what was delivered was not close to what I had picked out. The employees from Couture were kind enough to go back and remedy the situation, but it did set back the set up of our venue. Later, I received another phone call that napkins were never delivered. Someone else took care of handling that for me, so eventually, we did end up with napkins. However, we never got the uplighting as stated in the contract. That was disappointing, but it was supposed to be free, so we didn't really lose anything. I'd say just communicate really well with this vendor, but I did for months, and in the end, all the problems occurred on our wedding day, so I'm not sure I could ever have prevented the mistakes that happened. Fortunately, by the time our reception started, everything looked great and none of our guests knew any differently. -
Quality of service
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