Country Lakes Party Center Reviews
Reviews
3.7 out of 5 rating
3.7 out of 5 rating
27 Reviews
73% recommend it
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Kelly L. Sent on 11/30/2021
This place is a hidden gem
I cannot begin to explain how wonderful it was working with Country Lakes. This place is a hidden gem and more people need to know about it! It was exactly what my husband and I were looking for. We wanted to do everything on site (ceremony, pictures, reception, catering and booze) and this venue made that more than possible. It sits on a huge lot with a pond, beautiful gazebo, and trees that looked absolutely breathtaking in the fall. The Gazebo was perfect for our ceremony and our pictures turned out stunning. The reception hall is equally as beautiful. It had everything already inside that you would typically have to pay extra for (ceiling drape twinkle lights, up wall lighting, etc.). I highly recommend getting their highest package (which is super affordable anyway) as you then are paired with a company where you pick everything out for inside (table clothes, runners, chargers, napkins, CENTERPIECES!, and more). The food was amazing, the service was amazing, the bartender was amazing. It’s worth every penny and having everything included takes a huge chunk of stress out of your planning. Speaking of stress… the best part of the deal is the day of coordinator, Kim. Talk about alleviating stress- Kim was a Godsend. She was easy to work with, accommodating, understanding, creative and GOT THINGS DONE. I didn’t have a doubt in my mind that things would end up perfect because of her magic behind the scenes. My Father had a stroke a month prior to the wedding and at times, I was going to cancel the wedding all together. Kim kept us positive, became like family supporting us through it all, ensuring things would be okay, and making our day everything we hoped for. Our day was perfect because of her. The owner, Adela was equally as kind and supportive. She even greeted my father as he arrived to ensure he could get inside okay in his wheelchair. So bottom line, if you’re even considering this place? Book them. Book them now! -
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Sabrina Sent on 08/22/2020Kim was perfect
We found this gem of a venue basically by accident and Kim the coordinator was a godsend through the entire planning process and made sure i had a PERFECT day. -
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User2010311 Sent on 01/15/2015My fiancé and I was referred to this party center. They seem to be under new management now! We were impressed by the location, in the woods feel a very pretty location. The food was quite tasty and service was just as good...all our guests commented on what a terrific experience they had. Very accommodating we both felt!!
Highly recommend them! -
User1704958 Sent on 07/10/2014We recently had my sons wedding reception at Country Lakes Party Center, the food was great ,the staff was nice. The hall was decorated beautifully and Pam the manager was very nice & helpful. My family & friends really enjoyed themselves. I would recommend Country Lakes Party Center to anyone.Country Lakes Party Center's reply:
Thank you very much! It was my pleasure...best wishes to the newlyweds!
Pamela Parker and the Staff of Country Lakes Party Center -
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Kelly Sent on 10/08/2011The staff at Country Lakes Party Center was amazing. They helped me plan my perfect day and made sure everything was perfect! When my florist messed things up, Pam and her staff were there to fix it. The site is beautiful, offers amazing photo opportunities, and the food was amazing for a great price. I would highly recommend this site and the terrific staff to anyone looking for a great time! -
User2889399 Sent on 12/04/2016It was awful. After told a per person price they then added a bunch of charges not discussed previously. The food was awful and the staff was rude. They started cleaning up an hour and half before the event ended and threw our cake away. They shut the bar down early and refused to do a last call. Just stay away.Country Lakes Party Center's reply:
I do not usually reply to reviews,however I submit the following regarding the 60th Birthday Party (cocktails/hors d’ oeuvres)because of the lack of attention paid by the customer to the details of the emails/paperwork outlined & sent in advance of their event.Copies of original emails & contracts to support our rebuttal can be requested from our office if you desire to view our attention to detail, call 440-526-0216. 1)There is always a per person price noted for each package & that there is service charge & sales tax that applies. 2)On numerous occasions, I spoke to the customer asking her how the evening was, did she needed anything, to which she replied, "NO, everything is wonderful"! This question was posed to her sister in attendance & she said the same. These replies do not speak of the disappointment in their review. 3)Staff cleared used glasses, plates & trash that evening then removed the hors d' oeuvre display which started at 7 around 10:30, which by then, no one was eating. 4)They brought in cake from Giant Eagle that we set up in the middle of the hors d’ oeuvre table. During the evening & after a few reminders to the sisters it was time to cut the cake, a song was played for the guest of honor. Then we cut/plated & displayed the cake for guest’s self-service. At the end of the event, we wrapped remaining pieces of cake & put it on the gift table near the exit for guests to take. We did not throw cake away, guests took it! 5)Bar was scheduled/approved by the hostess for (3) of the (4) hours. It closed when it was arranged to close. I am sorry the hostess was unhappy with the event, however we provided her with what was arranged & even after her alcohol induced tantrum in which she threw a glass at one of my staff, the owner reopened the bar so they could drink more. In my opinion, she got more than what she arranged/paid for. We hope you take the time to visit us, we have been around for over 40 yrs & we throw a HECK OF A PARTY!! Pam Parker GM -
User1933829 Sent on 11/21/2014We did not heed the reviews. Consequently, we paid $3000 to get out of the contract. We were not even allowed to have wedding ceremony there for the $3000. The cooperativeness changed after the no refund date. Watch out! Every service we requested was much higher than what we could contract with the same vendor they used. There is a service charge for all outside vendors (and EVERYTHING) is considered an outside vendor except food and cake. Get you food tasting up front. Do not allow them to put it off until after the no refund date. After the no refund date, we were offered one plate of the chicken to be shared by 3 for $90. The other meats were not available for tasting. -
User1622761 Sent on 05/18/2014Much like the other two reviews on this site, we also had an awful experience doing business with Joyce at Country Lakes. She was sweet as pie until we signed our contract and gave her money for the venue, and then she turned to be completely rude and difficult. She was very rude to our guests and I even had people make comments to me after the wedding about her which is very embarrassing. Our dinner was also served at least an hour late which gave us little time to dance and enjoy the rest of the night. She was rude to the DJ and photographer and even yelled at the DJ to turn down the music (which wasn't even loud) at one point. No wonder why I could barely hear the music on our wedding night! We couldn't even use the restroom at the end of the night when the reception ended - she literally shoved us out the door and turned off all the lights outside while we waited for our transportation to pick us up. If I had to do it all over again I would have never had our wedding there. The only good thing was that the venue itself was beautiful and the setup for our reception looked great. Otherwise, I would not recommend this venue.
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