Cook's Florist Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
39 reviews
Recommended by 95% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.9 out of 5 rating4.9
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Value 4.7 out of 5 rating4.7
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Flexibility 4.9 out of 5 rating4.9
Awards
39
+2
User photos
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Nicole Sent on 08/25/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning florals
I honestly had no idea what I wanted when I sat down with Michael and Eden to discuss wedding flowers. I knew what colors the girls were wearing and that I wanted a big, cascading bouquet like my mom had when she got married, but other than that I was at a loss. Michael took his time showing me different ideas and then gave us several options to determine our budget. The day of the wedding, everything was even more beautiful than I could have ever imagined. We got so many compliments on the florals, from the bouquets to the centerpieces. Highly, highly, recommend Cook's!Cook's Florist's reply:
Thank you Nicole for sharing your experience with the Cook's Floral team. We appreciated the opportunity to help you with the floral decor for your big day!
Cook's Florist -
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Christina Sent on 11/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's Will NOT Disappoint!
My search ended for a go-to florist for any and all of my floral-worthy events, when I met Michael from Cook’s Florist. Michael is a true professional - organized, knowledgeable, a great communicator, and especially a fantastic listener! He is sympathetic and empathetic to any manner of what you’re about to experience that calls for flowers.
Add to that, my complete and whole-hearted delight to what Cook’s envisioned and composed for the most important day of my life - my wedding! As can be expected, I was naturally nervous, but when I saw all of the beautiful arrangements that were prepared, all of my worries left me in an instant.
Working with a very basic color scheme and a general idea of what I was looking for, Michael blew me away with how magnificent all of the arrangements turned out to be! I feel truly blessed to have been able to connect with him . . . and, as I stated above, Cook’s will be my florist for life! -
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Patricia Sent on 10/29/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you Cook's Florist
I can't say anything but wonderful things about Cook's Florist. Special shout out to Joe because he was awesome every time we stepped foot in Cook's. I came in with my grand mother to get an idea for our wedding flowers. Cook's was there to guide us with every decision. Each team member was very insightful and answered all of our questions. I had purchased my own lanterns for my centerpieces and they worked very hard to come up with a design for our tables. Even our venue said that our tables and centerpieces were some of the nicest they had ever seen! We stopped in multiple times to make small payments leading up to our wedding and even had the chance to say hi at the Auletto Caterer's Bridal show every spring and fall. We can't say thank you enough. Everything arrived on time AND LABELED so it was easy to give out flowers the day of. Thank you so much Cook's Florist for making our centerpieces memorable, as well as our bouquets, and our entire ceremony.
-Kyle and Patsy 9/20/19 -
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Kristine Sent on 09/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Creative and affordable
Mike is such a kind hearted person. He will work with you to make sure that your special day would be memorable. He would offer ideas that would satisfy your needs and wants within your price range. He truly has been my angel on earth. He made beautiful center pieces and bouquets that completed the character we were projecting for our wedding. -
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Lynda Sent on 07/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience
From the initial consult to the completed flowers, they were seamless, professional and considerate, reasonable in price, and they assembled my centerpieces which had flowers in them. They did an excellent job! They will always be my florist for all things. -
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Michelle Sent on 10/28/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Blown away
They truly did a phenomenal job bringing my tropical floral vision to life. Better than I could ever imagined.Cook's Florist's reply:
Thank you Michelle and so happy you were pleased. I loved the tropical flowers used in your wedding. A much different look especially with the King Protea. Would love it if you could share some pictures via email, Instagram, or Facebook if you don't mind. We always love to share new looks with our followers. Thank you again and hope to hear from you for any other floral needs.
Michael -
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Heather Sent on 07/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My flowers from Cook's were so incredibly beautiful. I loved dealing with Michael...he was so easy to work with and had great ideas for the thoughts I had about our bouquets. We received so many compliments on our flowers and I'm so glad we chose them! Thank you, Cook's!Cook's Florist's reply:
Hello Heather,
I am so sorry for the delayed response. I must have missed your earlier review. Thank you for your kind words and so glad you liked everything. I looked back at your order and remember all the texture with the coral roses, astilbe, and scabiosa pods to name a few. Would love to see any photos if you don't mind sharing. You can email or share on Instagram, Pinterest, or Facebook if you have the extra time. Brigalias always has lovely setting for pictures and I'm sure that did a fabulous job too. Thank you again and please let us know if we can help you in the future.
Michael -
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Julie Sent on 07/01/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael was so great to work with at Cook's Florist! He was really nice, patient, and easy to work with. The flowers came out beautiful!Cook's Florist's reply:
Julie,
Thank you for the kind words. Would love to see photos or the name of the photographer whenever possible. I like to share quality pictures whenever I get the chance. Thank you again and Congratulations!!! -
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Kelly Sent on 11/05/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's Florist did an amazing job with our wedding flowers! The centerpieces, bouquets and boutineers were absolutely beautiful and exactly what we were looking for. Mike and Sue were so easy to work with! When it came to flowers, I had more of a vision of what I wanted the arrangements to look like, and not a strong preference on types of flowers I wanted. Sue did an amazing job with looking the my example pictures I brought and listening to what look I was going for and then putting together the perfect arrangement of flowers to fit what I was looking for. They were also willing to work with our budget which we greatly appreciated! We would HIGHLY recommend Cook's Florist to anyone looking for beautiful, timeless flowers for their wedding or special event!Cook's Florist's reply:
We are so happy you were pleased with everything. Would love to show some pictures with some future brides if you don't mind sharing a few or your photographer's name. Congratulations and Thank You so much for the kind words.
Michael -
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Jamie Sent on 06/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael from Cook's florist was amazing to work with. We met a few months prior to the wedding and I brought him my centerpieces that my uncle made from scratch (lanterns and wood slabs) and I said I loved peonies and he came up with the most beautiful design for us with peonies springing out from under the lantern, a beautiful spray of peonies across our sweetheart table, peonies cascading down the side of our cake, it was truly beautiful! My bouquet was STUNNING. I still am receiving compliments! I came in with a good idea of what I wanted and Michael ran with it and it turned out to be absolutely perfect. He took pictures of my bridesmaids' gown color and perfectly matched their flowers. He saved photographs of the inspiration I had found online. Everything turned out exactly how I had pictured. I can't thank Michael and his team enough! -
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Meghan Sent on 12/06/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael from Cook's Florist was wonderful to work with. We explained what we wanted and the budget we were looking to stay within and he had a ton of ideas and suggestions. The flowers looked amazing! -
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User2410542 Sent on 11/04/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were fantastic! I would absolutely recommend them. They are very accommodating. -
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User2277625 Sent on 04/10/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Extremely easy to work with! We had a tight budget and Michael was great with working around it but still getting everything we want! Very helpful and would definitely recommend -
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Christopher Sent on 06/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's was wonderful. They were very willing to work with us on price and still made fabulous arrangements when we needed to cut back. They explained how different styles of flowers do and do not work together and were able to use the very different flowers we requested. The flowers for our arch were stunning and very reasonably priced. Would definitely recommend again! -
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Janet Sent on 10/21/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael at Cook's was so great from the first time we spoke. The flowers he did for my daughters wedding all I can say is picture perfect. He went beyond anything we could have imagined. From the girls bouquets, the alter flowers to the pumpkin arrangements on the guests tables to the pumpkins on the walkways. Thank you so much for making such great floral arrangements and taking the time to go over every detail.
Thanks Mark and Janet Robinson -
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Alexandra Sent on 11/10/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautful flowers for the ceremony!!!!! -
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Jenna Sent on 10/31/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael had so many creative ideas that he brought to life for my wedding reception! Him and his team did an amazing job with my center pieces. He was very flexible with payment since I was going to be in Jamaica when balances were due. He really helped me stick to my budget. Everything was perfect! Thank you Cook's for helping to make my reception beautiful!! -
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User993426 Sent on 10/17/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment we sat down with Michael, we knew our flowers were going to be amazing on our wedding day. Cook's did a superb job with our wedding flowers. From the bouquets to the center pieces to the ceremony decor, Cook's was able to make everything look gorgeous! I would highly recommend them to anyone looking for a florist! Thank you for helping make our wedding day beautiful! -
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Sarah Sent on 09/10/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely LOVED my centerpieces from Cooks Florist! I provided the vases and they tailored the flowers to fit them perfectly. They turned out to be exactly as I pictured them and I couldn't be happier with the results. Just amazing. And the staff were personable and friendly and happy to listen to what I wanted in the centerpieces. A great place for wedding flowers for sure! -
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Colleen Sent on 08/20/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's came recommended to us by our venue, Auletto Caterers. Cook's provides all the centerpieces and table flowers for Auletto's, and we choose to use them for our wedding party flowers as well. The flowers were absolutely beautiful, and I could not believe the value for the money. When I told the woman who was helping me that our budget for the wedding party flowers was $600, she cautioned me that the bouquets would be on the smaller side, but they could incorporate all of the flowers that we spoke about. When the flowers arrived at my apartment on our wedding day, I could not believe how beautiful they were. The bouquets were all a perfect size, and I did not find them to be small at ALL! The people who work there were very helpful in advising me on what sorts of flowers would work with my color scheme, since I had no idea what flowers I wanted. Every turned out beautifully without breaking my bank. -
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Mallory Sent on 07/10/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's did a beautiful job! My flowers were wonderful! They were most helpful! -
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Sheenah Sent on 09/03/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Michael & Cook's Florists made my wedding decor dreams come true. Michael truly captured my visions, and I trusted him fully in completing the decor at the venue. Every tablescape was stunning, and I actually cried upon walking into the venue because it was exactly as I pictured. The bouquets and personal flowers were gorgeous - I have never seen a bouquet like the one I carried before. He was helpful, creative, and listened to my opinions. I will use Cook's in the future for all of my floral and decor needs. -
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S. Sent on 08/19/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mike was spectacular to work with. I gave him an idea of what I wanted and he was able to make suggestions and help me achieve what I wanted, within a budget. Cook's did my centerpieces (which were part of my reception venue package) and also my personal flowers. They were beautiful and just what we'd discussed. They delivered on time and even waited a few extra minutes (I was en route) ultil I arrived at my parents' house to confirm that everything was accounted for and was being delievered to the correct location. I was so pleased with Cook's that they will be my preferred florist for other events! -
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Victoria Sent on 08/11/20144.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's did a great job on my bouquets and centerpieces. We met with Michael and he was able to take what I told him about the wedding and perfectly pick the flowers to put in the bouquets. He did a great job describing what everything would look like when he did not have all of the flowers available. On the day of the wedding the flowers showed up nice and fresh and looked great. The piece they did for the alter was perfect, just enough to add some color, but did not take away from anything. I would recommend Cook's florist for any occasion. -
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Katie Sent on 09/13/20124.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I'll admit I was a bride with no real plan for flowers - other than that they had to be yellow! We went to Cook's since our venue provided centerpieces from there (Auletto's), and we liked them enough to order the rest of our flowers through them as well. Everything I described, from the colors to the size and shape of the bouquets and other flowers, was absolutely perfect. The prices were very reasonable, and there was no pressure to upgrade or go more elaborate. For budget-conscious brides, this is a low-key option with fantastic results! These flowers made my wedding look even better than I could have imagined. -
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Jamie Sent on 05/28/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cooks florist was one of several florist that we have talked to during our planning process. We hired them because they were the most reasonable as far as cost. Flowers were not at the top of our list as far as importance goes but we knew we had to have them. Mike, made a lot of suggestions for us and worked with our budget. I was impressed with the flowers the day of my wedding. They are a little laid back when it comes to calling back, but there were no actual problems w/ this florist. I'd use them again if i were ever in need of flowers for another event ! -
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User1728697 Sent on 07/23/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I loved my flowers! the prices are flexible but slightly high, but the flowers were beautiful and worth it. -
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Rachel Sent on 09/05/20134.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I thought I had already reviewed this vendor, so this may be a duplicate. Overall, everything was fine but we felt the grooms', and parents flowers could have been more fresh looking. I was under the impression that the table flowers were going to compliment the bridesmaids dresses but they didn't and instead I felt they clashed with everything.Lastly,my bouquet was beautiful but so heavy -
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Clare Sent on 10/02/20194.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience
It was such a great experience working with Cook's Florist. Michael had a very professional and easy going way about him. Full of great ideas. He understood the vision for our wedding perfectly. He provided the right balance of quality and quantity of flowers at a good value. I was so excited when I saw my bridal bouquet which he prepared with silks as requested so I could have forever. I got a special ring made on an elastic band with two orchids in a wire frame cage.... Spectacular! And the wedding reception centerpieces were stunning in tall vases with three different color hydrangeas and hanging amaranythus. You will be very pleased with Cook's service. I highly recommend!
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Ashley Sent on 08/18/20164.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Our venue (Auletto Caterers) included flowers for centerpieces at our reception in their package. Their flowers came from Cook's Florist, which is how we came to work with them for our wedding on 7/1/16. My husband, Mike, and I couldn't be happier with the results! Michael met with my mom and I a few times and listened so intently to what we had wanted and envisioned. He offered lots of ideas and allowed us time to think things over and decide. He was willing to work with us on pricing and did a beautiful job overall. We ended up using Cook's Florist for our ceremony space, as well, and we were so happy with the overall look. They provided flowers and material to decorate the space beautifully. They even provided flowers for special places in our reception, like the memory table we created for all our loved ones we have lost over the years who could not attend. We were so happy with the results and Michael and all the staff at Cook's were a pleasure to work with! I highly recommend them! :) Thank you for helping make our day so beautiful! XO, Ashley & Mike De Marco -
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Annise Sent on 11/27/20114.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The only reason I could not give Cook's 5 stars is because I was promised a big bouquet but I didn't receive anywhere close to what I was promised. It was beautiful and all the flowers were fresh and very pretty but I wanted a large bouquet so that disappointed me. The prices ae reasonable and (Mike) is very great to work with! -
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Bonny Sent on 06/16/20114.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Email is not the best way to try to communicate with Cook's, but their florals can't be beat! They did an absolutely beautiful job on our wedding. They sort of "came with" our ceremony & reception venue, so I didn't shop around much, which means I can only guess they are about average value - their flexibility makes up for that. We wanted silks for the bouquets and boutonnieres instead of fresh - they were happy to do it (and what a beautiful job they did!) We wanted potted plants instead of cut flowers for the centerpieces - they were happy to oblige. We had *THE MOST* gorgeous blue hydrangeas I have ever seen on the tables for our wedding. We're sort of a "green" couple and didn't want to see so many flowers go to waste for our special day - Cook's was very accomodating in that sense. I'd definitely choose them again if I needed a florist...or highly recommend them, as I am doing right now! -
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User1310942 Sent on 09/02/20134.4 out of 5 rating4.4
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Quality of service 3 out of 5 rating3.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Overall the flowers came out fine, wasn't impressed with the groom's flower ( looked wilted), the parents flowers looked old and when we spoke of the table flowers I thought there would be more color. I would recommend only if you speak up and demand -
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Sydney Sent on 07/08/20094.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cook's is a pretty good florist overall but we have some issues with the service and responsiveness. Our wedding was in NJ and we live in MD. They promised the bride's bouquet would be made by a certain date but did not meet their own deadline twice. Both times they failed to communicate this with us and we were concerned since the bouquet was to made of silk flowers. They were very flexible in making changes to the bride's bouquet after it was complete as the wife did not like the huge flower buds it originally had. Cook's did fix the bouquet to her liking and they delivered the remaining flowers on time which were beautiful. -
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Kate Sent on 10/05/20104.3 out of 5 rating4.3
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I'll start off by saying that I really loved my wedding flowers, and they were stunning. But...they weren't exactly what we had discussed (I wanted blue hydrangeas and there was not one in any of the bouquets) and we were short one boutineer. But we were compensated for the mistake. I feel like they could have been more responsive via e-mail (which may have averted the mistakes)...it took them a long time to get me a quote, and after our consultation there was no contact until delivery of the flowers. -
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User1940617 Sent on 11/25/20144.2 out of 5 rating4.2
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Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I really liked Michael when I spoke with him and he made me a sample of my centerpieces and I loved them. He told me that the green flowers in the sample wouldn't be there and that he just ran out of carnations but they would be carnations on my wedding day. Great. I emailed him and he emailed me back quickly, I was very happy. When I walked into my venue on my wedding day, I HATED the flowers. They were nothing like the sample. They were loose instead of a tight bouquets like the sample was and they had those UGLY green flowers in them. My wedding planner offered to call to complain but I didn't want to deal with it on my wedding day. I'm torn to recommend them but my flowers were not the same as promised. So, I guess you can decide. -
Quality of service
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Kate Sent on 03/12/20193.4 out of 5 rating3.4
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Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Poor responsiveness and attention to detail.
I had to repeated reach out for updated quotes and often waited weeks to hear back from them. I should have selected another florist at that point, but I really like the owner of the shop. Honestly, my biggest concern was that the flowers weren't placed at the ceremony in the way that was discussed and that was a big disappointment. That is likely the fault of whoever delivered the flowers, but I was disappointed nonetheless. -
Quality of service
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Megan Sent on 11/30/20113.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
The flowers were beautiful and I was extremely happy with the centerpieces and bouquets even when we didn't really provide a great deal of direction. My only gripe was with Michael -- he took a while to get back to us on several occasions but he was very helpful when we were actually able to get ahold of him. The rest of the staff was extremely helpful and friendly as well. Overall I would definitly suggest Cook's, you just need to follow up. -
Quality of service
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Roseanne Sent on 10/11/20112.9 out of 5 rating2.9
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
I was very disappointed in my overall experience with Cooks. I see some of the same problems I ran into written about below by previous brides. Very slow response rate and sometimes none at all by email. I had to make several phone calls to coordinate appointments. After meeitng with Michael the first time I had to call to get my quote and then I had to call again two weeks before the wedding to make another appointment to see samples of what they were going to do for my centerpieces. Thank God I did because I had to change them all. Michael was very flexible with trying to give me what I wanted. However they still weren't exactly what i wanted and i was extemely disappointed in my bouquet as it started turning brown before we even took any pictures after the mass! I was upset as I had to keep turning my bouquet so the brown flowers would be in the back and not show in my pictures. Also the size of the centerpieces and bouquest were very small for the price. They also forgot the extra flowers my mother ordered for the house and had to go back get them at the shop.
They do wonderful work but it takes a lot of coordinating to get there and worth the aggrevation. -
Quality of service
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