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CHELSEA LIMOUSINE Reviews

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Reviews

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    Susan Sent on 11/16/2025
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    Wedding transport service

    I highly recommend Diane and her Chelsea Limousine service to anyone needing professional, reliable transportation services for your important day!
    Diane responded to our need when our family wedding day plans were drastically altered with very little advanced notice. She was understanding and accommodating and made us feel secure that she would ensure our family and guests would be in good hands.
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    S. Iacobino Sent on 04/06/2024
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    Great Service

    Prices were excellent, had many questions and concerns that were answered via email as well as phone very timely.

    Driver was great for our 56 passenger bus and was clean and very nice.

    Thank you! Made life easy!!
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    Kristen Sent on 10/10/2023
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    Wedding 9/30/2023

    We worked with Diane leading up to the wedding and she was so helpful and patient! We wound up using a sprinter for all the girls, limo for groomsmen and parents, and the largest bus for an end of night shuttle back to the hotel for an after party. We booked transportation kind of late compared to all our other vendors because for awhile we were thinking of utilizing Uber vouchers instead… I’m so glad we went with Chelsea Limo! We didn’t have a lot of people staying at the hotel since our wedding was pretty local but SO many guests jumped on the shuttle to come hang at the hotel bar anyway. Diane advised us early on to go with the larger bus and thank god we did! The drivers were all very chill, kind, and professional and shout out to that end of the night driver for dealing with our rowdy crew! Would highly recommend Chelsea Limo for wedding transport needs!
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    Terrie Sent on 08/25/2023
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    Fantastic experience

    I used Chelsea limousine for my sons wedding on 8/19/23. Diane was so helpful with all of my needs (three different hotels, sprinter to get bridal party to venue, 2 SUVs to transport brides dad and family early for pictures) etc. She really explained the best value for my needs and stayed calm and professional listening to my nervous craziness! Lol. I highly recommend this company for all your transportation needs!
  • Michael
    Michael Sent on 11/12/2022
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    First class service

    We hired Chelsea Limousine to shuttle our guests back and forth the our wedding. From the first phone call to them, Diane was a pleasure to work with and is a true professional. She even is able to offer advise from her experience for nearby places for picture opportunities. The driver was timely, punctual, and true professional. We would recommend them to anyone and will probably be using them again to drop us off for our honeymoon. Thanks for everything!
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    Daniel Sent on 10/19/2022
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    Efficient and Clean Wedding Shuttle!

    Our wedding was in October 2022 and we found Chelsea Limousine off of our preferred vendors list from our venue. Diane made us feel so comfortable at the first meeting and explained everything to us that would be necessary to know for our shuttle needs. As our start time and guest counts shifted, we were in constant communication to make sure everything was adapted accordingly. Her presence helped keep us calm and her clarity helped us make sure our guests were efficiently transported from hotel to venue and back again. Everything was clean and safe and we greatly appreciated Diane and the rest of the team.
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    Matt Sent on 07/09/2022
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    A Must Have Wedding Vendor for Transportation

    The team at Chelsea Limousine was incredibly easy to work with and would recommend them to anyone. We had several calls throughout the process planning our shuttle services which made it a very stress free process. I told them all our wedding details (start times, end times, etc), how many people we had at our hotel and from there they were able to give me the shuttle times to and from our ceremony. I could tell they were very knowledgeable of the area, and with a Memorial Day Weekend Wedding down the Jersey Shore, one of the busiest weekends of the year, I was so thankful to have worked with them.

    The day of our wedding it was a pain free experience. All of our guests were on time and at the end of the night I walked right on the shuttle and we left. They did not rush us to get on the bus after the event.

    The bus itself (50-passenger shuttle) was in great condition, had AC and everyone enjoyed their riding experience.

    One thing I would recommend (as I did with all of my vendors) is to follow up on your own to make sure that all deposits have been received. Many vendors are working crazy hours due to influx of weddings.

    Would absolutely recommend this vendor to anyone.

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    Julie Sent on 05/26/2022
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    Amazing service

    After a fallout with a prior booking for a shuttle for our wedding day my friend referred me to Chelsea Limousine & I'm so glad she did! I immediately clicked with a friendly voice on the other end named Diane. She was extremely communicative & responsive. And it was so nice how easy it was to get a hold of her. Each time just as friendly as the last and never bothered by all the changes I made through out the process. After months of chatting I felt like I had a friend on the other end. On the day of our wedding Rich was our driver & he was so kind helping all of my ladies into the shuttle from the Salon. A nice safe drive to the venue & pumped the ac on the hottest day in May! He was patient when he picked up my groom & I at the end of our wedding & when we were dropped off at our hotel he ended it with a gift of champagne from Diane. I was so touched by how personal this team was! Will definitely be back for future events and I highly recommend this company!
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    Jessica Sent on 05/16/2022
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    Amazing service

    Eileen was amazing to work with! We hired them to take us to a park before the wedding for pictures (although it rained so we didn’t end up going to the park) but also to shuttle guests to and from hotel and venue before and after the wedding. They accommodated any last minute changes I had requested and my guests loved the shuttle service!
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    Maya Sent on 09/25/2020
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    Great and easy service!

    We hired Chelsea Limousine to shuttle a small group of guests from our hotel to our venue and back at the end of the evening. Diane was a pleasure to work with from start to finish. Over the course of several phone calls, she helped us decide which size vehicles to get, the perfect pick-up times, how to keep our guests safe during Covid19, etc. She was so sweet to ask many personal questions, including about our honeymoon, and was always very supportive, informational, and professional. The shuttle driver too was professional and timely, and gave our guests a smooth and timely drive. Overall 10/10 would recommend. Thank you Diane and Chelsea Limousine!!
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    Danielle Sent on 01/02/2020
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    Exceptional experience

    Diane was AMAZING to work with. She made sure all of our details were in order so that things ran smoothly on our wedding date. She even called again the week of to check-in and make sure everything was in order :) Chelsea Limousine provided the shuttle service to and from the hotel/venue and we couldn't be happier with their service. I HIGHLY recommend!
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    Kate Sent on 10/23/2019
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    Excellent experience

    Chelsea Limousine was great. They provided a luxury bus and two 14 passenger vans to transport our wedding guests from St. Catharine Church in Spring Lake to Windows on the Water in Sea Bright and back. Diane was a pleasure to work with.I highly recommend Chelsea Limousine if you are looking for a reliable and stress free transportation experience at a great price.
  • Alyssa
    Alyssa Sent on 10/01/2019
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    Great Service

    My parents organized this for us, and said Diane was so easy to work with. She was kind enough to type us up a letter about the shuttle times for our wedding so that we could give it to our guests. The driver was very friendly too.
  • Erika
    Erika Sent on 11/13/2018
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    Great Service

    Working with Diane at Chelsea Limousine was very easy. Diane helped to make sure our day of transportation plan ran smoothly. We had 2 limos for the bridal party and then for the guests a 56-passenger van and a 14-passenger van. All drivers were friendly and got everyone to and from the reception with easy. I would highly recommend booking transportation for your wedding with Chelsea Limousine.
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    Laura Sent on 11/10/2018
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    Great Value, Awesome Service

    We used Chelsea Limo for our wedding on October 20, 2018. The value can't be beaten, but best of all, Diane is incredible to work with. She was responsive, flexible, and was a joy to work with.
  • Kimberly
    Kimberly Sent on 09/28/2018
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    Diane was a pleasure to work with! I hired 2 shuttles for my guest transportation for my wedding, great value, and great service.
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    Kimberly Sent on 06/26/2018
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    I could not wait to write a review about Chelsea Limo. Diane was very responsive (she even gave me general wedding planning advise leading up to the big day) and the day off showed up to the ceremony location! She stood with me before I walked down the aisle with my father and made sure my dress/train was correct. I never in a million years thought she would be there, and she ended up being a lifesaver! The drivers were professional, on time and the vehicles were clean as could be. I would recommend this limo company to any and everybody.
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    Gabriella Sent on 05/11/2018
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    I had a tough time deciding which limousine company to go with. I, like other brides, was a little stressed and worried that all my guests wouldn't be shuttled over in time or some would be left behind. Diane made the experience stress free and everything worked out. I would definitely recommend them to any bride in need of guest transportation, or even transportation for the wedding party which we also used! They were efficient and on time!
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    Rachael Sent on 05/09/2018
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    We used Chelsea Limousine for our wedding on April 21, 2018. I worked with Diane and booked a limo for the bridal party and two shuttles for our guests. Diane was great!! I had no idea how to time the transportation and she recommended the perfect pick up times to make our day run smoothly. The limo and shuttles were prompt and drivers very friendly. Some of our guests even commented on how great the drivers were. Diane made sure to call me a couple days before the wedding to confirm everything and even sent us a congratulations e-card following the wedding. Highly recommend for all your transportation needs.
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    Marissa Sent on 04/30/2018
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    I loved working with Chelsea Limo! Diane was easy to work with and they were so flexible. The bus was beautiful & clean and the driver was top notch.
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    Jim Sent on 09/30/2017
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    Above and beyond in every aspect. The owner, Diane even showed up at the wedding to help!
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    Jim Sent on 09/27/2017
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    Diane was so patient with us. We made so many changes. We needed off-site parking and she even scouted the area for us. To top it all off she actually showed up at the church and helped organize the wedding party entrances! Way, way above and beyond. The vehicles were clean and beautiful and the drivers warm and professional. We could not have asked for more.
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    Beachbride09 Sent on 09/12/2017
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    Diane is a fantastic wedding coordinator! She is patient, gives great advice, and knows exactly what to do. We booked 5 shuttles for our wedding guests. In mid August, we had a Saturday morning wedding ceremony at a gazebo in Belmar. Parking would have been very difficult, which is why we booked shuttles. Chelsea Limo was right on time and picked our guests up at our venue, drove them to the ceremony site, and then back to venue for the reception. It was a pretty hot morning, so the drivers let the guests stay inside the air conditioned shuttles until it was time for the wedding to begin. That was much appreciated by our guests from what they tell me! We had some elderly guests as well so this was a great move by the drivers. Their prices are very fair and the entire staff is wonderful. Thank you for taking so much stress off a very nervous bride!
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    Pat Sent on 08/09/2017
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    Diane was so helpful and professional. After numerous conversations and additions I wish I could have met her in person to say Thank you.! Drivers were prompt, personal, and professional. Highly recommend.
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    User2965502 Sent on 02/03/2017
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    Loved this limo company!! Diane was so nice and so easy to talk to! She answered all of my questions and always got back to me right away if I needed something. On the day of the wedding the drivers were so professional and I was very happy to work with them!
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    Peter Sent on 07/07/2016
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    Chelsea Limousine came highly recommended when we were looking for a limousine (and shuttle) company for our wedding. They definitely lived up to that high praise. We were married on April 23, 2016, at the Church of the Precious Blood in Monmouth Beach, and we had our reception at the Crystal Point Yacht Club in Pt. Pleasant. We chose the Sheraton in Eatontown as the hotel for our bridal party and our out-of-town guests as sort of the "mid point" between the ceremony and the reception. Chelsea Limousine provided shuttle service to and from the reception for our guests staying at the Sheraton, and also provided two limousines to take our bridal party, parents of the bride and groom, and of course, the bride and groom, to and from the ceremony, and to the reception. Diane was extremely helpful and courteous while making all the arrangements. She went over everything in great detail and answered all of our questions. Diane was even there on the day of our wedding at the Sheraton to make sure everything started off smoothly! She also got back to us within an hour (at most) each time I had a question for her. The limo drivers were all very courteous and professional and got us to where we needed to be with no issues whatsoever. The limo drivers even provided true "red carpet treatment" and a champagne toast right outside of the church with all of our guests still there.

    In addition, the price that we paid was for two limos and a shuttle to and from the reception (to accommodate approximately 35-40 guests in total) was VERY reasonable. On your wedding date, there's really no price tag on peace of mind and making sure everything runs smoothly and like clockwork. As such, the expense for all of their services on our wedding day was well worth it!

    In short, I would HIGHLY recommend Diane and Chelsea Limousine if you need a limo and/or shuttle for your wedding.
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    Emily Sent on 07/01/2016
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    Diane at Chelsea limo is excellent. We used a 10 passenger limo and two vans to help transport guests between the hotel and venue. The limo was for the bridal party. My guests were very pleased with the service and I felt treated like a VIP all day. I highly recommend Chelsea limo. (Emily and Kyle 3/18/16, belmar nj)
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    User2668366 Sent on 06/30/2016
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    I am the Father of the Groom and used Chelsea Limo for my son's wedding on June 25 near Red Bank. I worked with Diane who was extraordinary. Being a New Yorker, I knew little about New Jersey, traffic patterns, travel times, distances and the like. Diane walked me through it all, followed up often, was accommodating every step of the way and was the consummate professional. Every detail was attended to and the day evening went off perfectly (which involved 1 limo, 2 vans, and 2 huge buses to and from 4 different locations). I could not be more pleased and enthusiastically recommend their services!!
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    Mia Sent on 06/04/2016
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    We used Chelsea Limousine for our wedding day. They were excellent. Great communication, always returned calls. The limousine was perfect and the driver very attentive.
    Excellent prices. I would use them if you want no hassles!
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    User2603656 Sent on 05/10/2016
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    I can't say enough how wonderful Chelsea Limousine is!! From the start our wedding planner Diane was extremely helpful and knowledgeable not to mention personable. She coached us in choosing the right transportation. We had limo service/shuttle and bus service. All drivers were timely, courteous, friendly and well dressed. My limo was gorgeous and very, very clean and well stocked with ice, beverages and snacks. There were multiple weddings at our venue and to my Father's delight Diane appeared at the venue to make sure that the bus was loaded and that my guests knew which vehicle to get on. In fact, one of my guests missed the bus and Diane drove them in her town car to the venue!! I can't wait to use them again when we go into the city at Christmas!!
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    User2470575 Sent on 10/15/2015
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    We used this service to provide three shuttles going back and forth from the hotel to the church/reception center. Everything went so smoothly, and it was a worry off of our mind to know that our guests were being shuttled and that everyone had safe transportation back and forth from the Ceremony and Reception to the hotel. Diane made everything very simple and very easy when coordinating everything on this crazy day. Also, on top of being so easy and professional to work with, we also received the best price from them. I would highly recommend this transportation service to any one who doesn't need the extra worry on there wedding day.
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    Gina Sent on 08/22/2015
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    Chelsea Limousine was terrific on our wedding day! I spoke to several limo companies before I choose Chelsea. Diane the wedding planner there was friendly and familiar with the area since we where from out of state. I made numerous changes before our actual day and Diane was happy to change them, no complaints. The contract was straight forward and no "hidden charges" I didn't have to worry about timing of my limo or shuttles Diane knew the times we needed with "shore traffic" on a Saturday. The limo was set up nicely clean and with refreshments as promised. Our driver Rich was great and even took a back way to avoid heavy traffic. Our shuttles were prompt both picking up and dropping off. The shuttle drivers were friendly and polite. The prices were reasonable and the whole day ran smoothly. Thanks Diane and crew,Gina and Sam
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    Jennifer Sent on 04/08/2015
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    We used Chelsea Limousine for our wedding on March 14th. It was a raining, the driver Rich came with a huge umbrella and walked us up the church stairs one by one to the church but NO ONE GOT WET! The driver stayed with me behind the church until I went down the aisle with a bottle of water to clam my nerves.The limo was on time and was very clean and stocked with water, soda and snacks.Booking was easy I dealt with Diane there she was easy to talk to and made many ,many changes with a pleasant attitude. We had shuttles too and those drivers couldn't have been nicer, they even helped us into the hotel with all our wedding stuff.
    Jennifer and Greg C.
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    Melissa Sent on 10/15/2018
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    Great Limo Company

    We used Chelsea Limo for 2 limos for our bridal party and a shuttle for our guests. All the vehicles were clean and comfortable. The drivers were friendly and attentive. I worked with Diane to coordinate the times and all vehicles arrived well before the scheduled time. Their pricing was very reasonable. We even used their services for round-trip services to the airport for our honeymoon! They offered a discount for this service.
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    Kim Sent on 09/02/2018
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    Chelsea Limousine supported our wedding with shuttle service and a limo (for the bridal party). Diane was great to work with as she gave some guidance and was very friendly and responsive! This company was a recommended vendor from both our venue and our hotel, and I would recommend them as well. The only issue was for some reason in the limo the bluetooth was not connecting to any phones (for both the grooms and the brides limo). The limo driver did not seem to be too concerned or helpful with us connecting music. It was at the point where one of my bridesmaids was just playing music from her phone. Aside from the technical issues with music, they were great!
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    Desiree Sent on 06/18/2024
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    My experience with Chelsea was disappointing.

    On our way to our first look, our driver made a wrong turn and took an unusual route - causing us to kick off photographs late - not the biggest deal. Upon my arrival to the first look, I tripped and fell out of the van, and the driver did not assist to help me up, and instead shrugged and sighed as if it was inconvenient to him. These are examples of how all interactions went with our 14-passenger van driver throughout the entire day.

    However, the most disappointing part of our experience was during photographs. We had a two minute drive between our venue and the picture location. At the last minute, we needed an extra pick up between these two locations, and there was a 20-30+ minute timeframe in which we could not find the driver to communicate this need, which was imperative/urgent. It’s important to note that there is also no way to contact the driver directly due to Chelsea’s protocol – you must call the front desk & they must call the driver and then call you back with an update - adding additional time to an already frustrating situation.

    Not being able to contact the driver for such a long period of time caused my sisters and nephew to have to Uber to photographs. This also caused my husband and I to miss numerous photos with our bridal party. We did not get the family photos in the location we wanted and none of my bridal party had their corsages, boutonnieres, etc., in the photos.

    While I understand that the additional stop was not part of the contract (which I was told by Chelsea normally wouldn't have been a problem), this didn’t have to be as big of a deal as it was if we could just communicate with the driver and find where he was.

    I shared my experience with Chelsea following the wedding, and they did communicate regulatory constraints as well as the fact that this is an issue with their newer vans where phones automatically go on DND. Despite knowing this, they still had no solves, their communication system was inadequate and this limitation was not communicated to myself or my planner prior to the wedding - ultimately leading to missed moments and frustration.

    I appreciate the time Chelsea spent trying to understand where things went wrong. As part of this, they tried to rectify the situation by offering a $100 check for future honeymoon airport travel, while also asking me to consider the conversation and the check prior to leaving this review.

    To be honest, the way that the company operates from start to finish, top to bottom, seems to be extremely dated. Despite the conversation, there was no partial refund for this experience and it did feel like the blame was put more so on my planner vs. the fact that there is no system to getting in touch with the driver directly, or even indirectly. For these reasons, I cannot recommend using them for any transportation services.
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    User2603011 Sent on 05/04/2016
    1 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Average response time
      1 out of 5 rating
    • Professionalism
      1 out of 5 rating
    • Value
      1 out of 5 rating
    • Flexibility
      1 out of 5 rating
    AVOID THIS COMPANY!!! Awful experience... Very disappointing service... Rude drivers, rude customer service... Would NEVER recommend this service to anyone!!! Called to tell Diane about our experience and we were blamed for their terrible service. She even said horrible things about my guests. No apology, just blamed us for their poor service. Drivers had NO idea where they were going even after a detailed list of addresses were provided. Shuttles had no GPS systems so guests had to direct the shuttles. Drivers were RUDE to guests. Customer service is lacking. My friend had a similar experience but we had another signed a contract so we had to use. We were so upset with the quality!
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