Kristina Sent on 12/20/2020

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Amazing from start to finish!

My wedding dress shopping at experience at Ceremony was amazing from start to finish. Alix, Molly, and the rest of the ladies here are truly exceptional at what they do. I knew I wanted an Alexandra Grecco gown and was able to find the perfect one that I then purchased during a trunk show weekend. My sizing was right on the line of two different sizes, so Alix invited me back in for a second measurement to be extra sure before we ordered. I'm so happy she recommended that as she determined the perfect size and I hardly need any alternations now aside from the straps and hem. My wedding was unfortunately impacted by COVID, and Ceremony was extremely helpful and transparent on the updated timeline of my gown. Cannot recommend them enough - thank you ladies!

Cammie Sent on 04/25/2020

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A wonderful spot!

Ceremony is a magical spot– located in an airy and light-filled loft in Beacon Hill, the whole space just feels special. This was the first bridal salon that I visited, and after a few other places, I ended up circling back to purchase one of the first few dresses that I had tried on. Alix helped me find exactly what I wanted, even though I didn’t really *know* what I wanted. With her help, I found an absolutely gorgeous, utterly elegant gown, and managed to stay within the planned budget. Ceremony was by far my favorite salon, both in terms of the calming, beautiful space and the personal, thoughtful service. I highly recommend you book an appointment here!

My only note would be that the seamstress that they recommend charges absurd prices– I was quoted well over $1000 for minor changes to a sheath dress, even after an “off-season” discount. Instead, I recommend Beatrice at Queen Dressmakers in Cambridge. Wonderful service and beautiful work for a fraction of the price.

Priscilla Sent on 10/11/2019

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Experts in their industry and extremely accommodating

I came here to try on some Twigs and Honey veils, and the stylists were so accommodating and friendly. There were quite a few veils to choose from and all were absolutely beautiful. I ended up getting my veil here - the Milky Way veil from Twigs and Honey. Would definitely recommend coming here!

Alice Sent on 05/23/2017

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I loved the experience of getting my dress at Ceremony. I worked with Molly who was lovely and has amazing style, and when there was a delay in my dress arriving (not Ceremony's fault and it all worked out fine) Alix handled it incredibly professionally and put me at ease. They were very accommodating and let me come back in to try my dress on again to make sure I had the right undergarments and my shoes would work well with the length and the space is so gorgeous and airy I would take any excuse to hang out there anyway. I didn't have a huge budget but I was able to find a beautiful, perfect dress made in small batches in NY by a designer I love without any pressure to spend more. Ceremony is far and away the best bridal salon I went to!

Rachel Sent on 12/21/2016

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Alix at Ceremony is amazing at what she does and I envy that she is surrounded by such beautiful colors and materials all day in her shop. Ceremony is truly special and something out of a magazine. Her shop is by appointment by she is very quick to respond on email and will set you up right away. Because I live in Maine, I made one other appointment at another Boston area bridal shop and just so you know in advance - there is no need for that if you're headed to Ceremony. For brides who are fans of Jenny Packham, Claire Pettibone, and others this is the place for you. However if you're not a 100% "boho" bride Alix definitely has choices for everyone. I could stare at those beautiful beige, sparkly racks of dresses all day long!

When arriving at Ceremony the entrance is on the street behind Charles St. I believe she mentions this when confirming your appointment but just in case you wait until the day of to Google the shop's location - now you know. Use the buzzer right before your appointment and you'll be allowed to enter the back staircase that takes you up to the loft boutique. It all went by so fast because it's so lovely but Alix has water and drinks if you'd like - she's a very gracious host. Her space has ceiling to floor windows that look out onto Beacon Hill. The mirrors are also truly special and the whole shop's aesthetic is quite beautiful and well curated by Alix.

I found my dress at Ceremony while attending an Alexandra Grecco trunk show - and Alexandra was there (lovely and amazing person and designer). Alix has a lot of trunk shows and I highly recommend them if you're looking for something special that not a lot of other brides have. Her shop has amazing choices to choose from aside from the trunk shows so either way, you're covered. For accessories she also carries my favorite Stone Fox Bride floral crowns and Emmy London heels. Really this shop is a dream come true and don't waste your time at other run of the mill bridal shops.

Danielle Sent on 12/29/2015

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I found my dream dress at Ceremony. I attended a trunk show about a year ago with my mom, future mother-in-law, and sister. I tried on dresses from my favorite bridal designer. The place is small but they only allow 1 appointment at a time. We had the whole place to ourselves. I fell in love with my dress thanks to the help of the patient employees who allowed me to try on as many dresses as I pleased.

Alyssa Sent on 11/11/2015

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I love everything about Ceremony and its owner Alix. The shop is beautiful and makes anyone who walks in feel like royalty. Alix is incredibly warm, friendly and fun to be around, and I was able to find my dress easily during a Rose & Delilah trunk show, thanks to Alix's understanding of what I was looking for. Would definitely recommend Ceremony to any bride who wants a dress that doesn't look like every other dress out there.

Katie Sent on 10/13/2015

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I didn't end up purchasing my dress at Ceremony, but I would have been happy to wear any of the beautiful gowns that Alix has curated in her shop. I had three appointments here and Alix went above and beyond to find the gown that I wanted to try on and have it shipped to her shop. I loved every appointment here - the shop is full of beautiful things, the vibe is calm and peaceful, and you have the whole place to yourself. Though I didn't buy my dress here, I was so impressed and grateful to Alix for her customer service and her sweet, supportive manner. I'd absolutely recommend this shop to anyone.

Meaghan O. Sent on 03/17/2022

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If you're thinking about buying your dress from Ceremony, KEEP SHOPPING!!

I had had my eye on the Anais Anette dress since before we pushed our wedding due to COVID, so it was thrilling to finally purchase my dream dress at Ceremony during Summer 2021. The salesperson I worked with, Molly, recommended I purchase a split size dress, saying "you'll either pay now or in alterations later." She also assured me that it would be no issue that I was based in Los Angeles, where they could easily ship the dress. When the dress arrived in January, there was something seriously wrong. The dress was so tight that it was a challenge to walk normally, sit down and bend over to put my shoes on. Not only was it WAY tighter than it should have been, the dress that I had purchased because it was so comfortable became the complete opposite. There is no way I could wear this dress without worrying that it was going bust at the seams. From my first conversation with Alix, she was passive-aggressive and defensive. For 6 weeks, she refused to take any responsibility for the dress being an incorrect size saying that "it was impossible that my team or the dressmaker made a mistake." During each conversation, she made me feel like I was ludicrous to even suggest this. Despite the fact that I had not gained any weight, she insisted that the reason the dress did not fit was that I had gained two inches and gone up two sizes. I don't know who's error this was, but contrary to what Alix incessantly suggested, it was not mine. Alix was painful to work with - she refused to come up with a solution except that the dress needed to be let out (an $850 alternation) until I said that I would be traveling back to Boston to meet her in person to try and sort this out. She then recommended that I pay to have a new skirt rushed and have the dress rebuilt by the seamstress in Los Angeles. The seamstress flatly refused to do this since she couldn't ensure the integrity of the dress. Alix actually even had the audacity to email my mom that "Truthfully (and mother-to-mother), if her body has changed, I am not sure how much putting her back into the sample to show her a change will be beneficial to her personally either." She was infuriating to work with and frankly I felt fat shamed by her for weeks. I have been very grateful to have a positive body image and this experience made me more critical of my body than ever before. She is toxic and caused hours of unnecessary emotional distress for me, my parents, MOH and fiance who worked tirelessly to troubleshoot the issue. I will say the only good thing to come out of this experience was that she recommended a fantastic seamstress in LA who actually encouraged me to return the dress and find a new one off the rack. Icing on the cake was Alix refused to reimburse me for the $200 in shipping. The bridal gown business expectation is that you go for the whole experience to spend thousands of dollars for a custom dress that takes months to make. You put your trust in the stylist and designers to create the correct dress, with minor alterations of course. However, every step of the way, Alix turned the whole thing on me like it was my fault. Take your business elsewhere because you WILL NOT receive the service you deserve at Ceremony.

Zaid Q. Sent on 04/09/2022

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One of the worst retail experiences ever

Awful. Terrible. Atrocious. Unpleasant. Nasty. Those are just a few words of many in the English language that only scratch the surface in describing our experience at Ceremony. My fiancée visited Ceremony in Boston, found a dress she liked, got measured and ordered the dress to be delivered to Los Angeles (where we live) all in one visit. One major thing crossed off the laundry list of wedding preparation, right? Well, we wrong. A few months later, as promised, the dress shows up to our address. My fiancée tries on the dress and it doesn't fit. At all. The thing is so tight that she can't even properly walk in it. It seemed pretty obvious that the incorrect size was sent, so she calls Ceremony to get some help and is told that the correct size based on her measurements was sent and that the seamstress should be able to get everything adjusted, no problem. So a few days later, she takes the dress to the seamstress in LA recommended by Ceremony, who promptly tells her that there is no way that this dress is the right size- they either incorrectly measured her or they sent the wrong dress. This is where the true nightmare begins. At this point my fiancée calls again to get this resolved and the owner of Ceremony, Alix, gets involved. Normally, you would expect to receive an excellent level of customer service and problem solving from the owner of a company selling dresses worth thousands of dollars, but we received the complete opposite from Alix. Alix lacked any level of empathy, kindness and solutioning skills to get this issue remedied and instead took 0 responsibility for the issue. She claimed that there was no chance that anyone measured my fiancée incorrectly or that the wrong size was sent. Instead, she decided to solely put the blame on my fiancée, going so far as to make ludicrous statements, like saying that my fiancée had gained so much weight that she went up 2 sizes in a few short weeks (note, we even spoke to a couple of doctors about this, who said this was close to impossible in the time frame between ordering and receiving the dress, not to mention she weighed herself and actually hadn't gained any weight) and that Los Angeles brides are notorious for getting sizes that are too small (my fiancée is originally from Boston and purchased the size suggested by Ceremony). Not only were these "defenses" bizarre in nature, they also served to essentially weight shame and put down my fiancée, which was completely uncalled for. It's understandable that people make mistakes in measuring or ordering and we would have been more than happy to work with Alix to get this resolved had she taken responsibility for it, but instead she decided to dig in and refuse to acknowledge any fault. After a stressful couple of weeks of exchanging tense emails and phone calls, Alix finally agreed to take the dress back for the full cost of the dress (note, she refused to refund the over $200 in shipping we had to spend to get it back to her in good condition). Of course, this had now left my fiancée with no dress and on a very tight timeline to get any dress now purchased tailored and adjusted, but this was a better option than to keep trying to deal with Ceremony and Alix. We thought that pushing our wedding in the midst of a global pandemic would have been the most stressful thing about wedding planning, but dealing with Ceremony takes the award. The amount of stress, tears and time wasted due to the utter lack of empathy and customer service at Ceremony was one of the most frustrating retail experiences we will probably ever have in our lives and I would strongly recommend you run as far away from this place as you can. Go purchase from somewhere that cares about its customers because Ceremony certainly does not.

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