Castle Manor Reviews
Reviews
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4.4 out of 5 rating
4.4 out of 5 rating
14 reviews
88% recommend it
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![Maria]()
Maria O. Sent on 11/23/2019Kind and amazing customer service! Treat you like family!
We had our daughter quinceañera there July 25, 2015 And Allan was amazing! He and his staff were kind and helped meet our necessities! Allan was very sweet he told us that he loved her party because it was alcohol free and he didn’t let us clean our mess he said he was happy to do it because our party went smoothly without problems or complications. I would
Totally recommend this venue for any party or family get together! Allan treats you like family! -
![Cynthia]()
Cynthia B. Sent on 08/15/2023Perfect venue for your dream wedding and reception
Beautiful venue with plenty of space and a gorgeous staircase for a brides grand entrance. Extensive decor you can rent or bring your own. Huge kitchen and plenty of parking for your guests. Easy to work with and communication was excellent. -
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Karlee P. Sent on 12/08/2020
Beautiful and great customer service
The rooms and grounds are simply beautiful. Tatumn, the event coordinator, was extremely helpful and was there to answer every question leading up to my event. They were so flexible, allowing me to put up some decorations the night before and to take my formal pictures on site before the wedding. Great value especially compared to other venues in cache valley. -
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![Amber]()
Amber O. Sent on 05/12/2021Created the perfect day for my daughters wedding
Working with Tatum was a wonderful experience as she helped both families stay on track and remembered all the little details that were important to the couple. Having such a beautiful place to celebrate in and having someone else worry about the chairs, tables, linens, backdrop, etc. was fabulous for a stress-free day and a perfect day with my daughter and her husband. Thank you so much! -
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![Lydia]()
Lydia H. Sent on 04/07/2024Locked us out of the bridal room
Although our daughter's wedding was beautiful, it was beautiful because of the vendors we used NOT because of Castle Manor.
However, I strongly discourage anyone from using Castle Manor. If you insist on using them, keep detailed records of emails, texts and phone calls. Record everything. Be ready for disappointment.
I will not play ugly like they did and throw petty condescending words around. I could write pages of issues we had.... But instead, I'll write about the management, their lack of integrity and dishonest practices. This "new management" we were told came in AFTER we signed the contract.
The new management does not honor their word or contract for that matter. They are rude, condescending and disrespectful. They literally escorted us out of the bridal room hours before the reception was to start and told us we "did not pay for this room" and did not have permission to use it although ALL paperwork including their own website says bridal room IS included.
Not only did they deny us the bridal room.... The new management denied doing so when we asked about it. We tried to explain we were allowed in the room but were refused reentrance.
We decided to make do with the considerably smaller grooms room they did allow us to use and decided to discuss the matter further with them the next day so it did not ruin the night or upset our daughter. The bridal party and groomsmen graciously got ready in their cars and downstairs in the main chapel so the bride could have the grooms room.
When we emailed the management the next day about our disappointment of being escorted out and denied access to the brides room, we requested a refund for the top floor since we literally did not get to use it, not even the "included bride room".
Their response was an absolutely no. No, because it was not their fault we didn't use the brides room. They said it was "unfortunate that you guys did not realize the doors locked on their own... Had you realized that, you would not have locked yourselves out".
It did not matter how many times we told them we were literally escorted out and the doors locked behind us... They have continued to deny doing so and have refused to give us the refund.
Again, this is just a VERY small part of a very disappointing situation. Suffice it to say, you would be better off choosing a different venue. The current management at Castle Manor does not and will not care about your experience. They will not honor their contract. They will lie.
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