Carmen Rios Events Reviews
Reviews
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4.9 out of 5 rating
4.9
Excellent
35 reviews
Recommended by 98% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
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User photos
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Ray Sent on 04/05/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond Our Dreams – A Stunning Wedding Design
Carmen Rios truly exceeded all of our expectations with the breathtaking decoration she created for our wedding. Every detail was thoughtfully designed and beautifully executed, transforming our vision into something even more magical than we imagined.
Her creativity, elegance, and attention to detail were evident in every corner. The atmosphere she created was not only visually stunning but also filled with warmth and emotion, making our day feel even more special.
Carmen was professional, dedicated, and a pleasure to work with throughout the entire process. We are beyond grateful for her incredible work and highly recommend her to anyone looking for a decorator who will go above and beyond to create something truly unforgettable.-
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+2 photos
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Evelmarie Sent on 08/07/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fabely and Nelson’s Wedding
Our experience with Carmen was excellent. Her work was superb, no words can describe how beautiful the reception was. She is very diligent and always accesible. It was really a pleasure to had her and her staff work at our daughter’s wedding. A+++ Service! Highly recommended!
Carmen fue la coordinadora y decoradora de la boda de nuestra hija. El trabajo de ella y de su equipo fue excelente. Sin su ayuda hubiese sido imposible lograr que la boda quedase tan estupenda como quedó. Todos cometan lo bello y bueno que estuvo todo. Gracias Carmen! Estaremos siempre agradecidos de tu trabajo y esfuerzo.-
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+2 photos
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Adriana Sent on 02/26/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My dream and more!
Carmen is amazing…. I’ve known her for the majority of my life so it sstands to reason that she knows me better than I knew what I wanted myself! It was so gorgeous… everything was perfect. -
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Marielena Sent on 07/07/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Marielena & Chad wedding
I love this wedding planner. She made my dream wedding come true. Her work is beautiful every detail in her decoration is just perfect, words cannot explain how grateful I am to have found her. Gracias Carmen. -
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Kryshiha Sent on 10/27/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen Rios is the best!
Carmen put all her creativity and effort into making our dream come true. She exceeded our expectations by 200% and, we are more than proud of her job and to have hired her. -
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Alondra Sent on 03/16/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Alondra & Francisco Wedding
Agradecidos por el profesionalismo y compromiso de Carmen desde el primer día con nosotros. Siempre muy dispuesta a ayudarnos con nuestros deseos para nuestro dia tan importante apesar de nosotros vivir fuera de Puerto Rico. En todo momento mantuvo muy buena comunicación con nosotros por lo cual nunca tuvimos preocupación alguna. El día de nuestra boda todo transcurrio muy tranquilo y acorde a lo que habiamos deseado. La decoración fue hermosa y justo como la habiamos querido. Carmen y su equipo sin duda alguna hicieron de este día uno muy especial. -
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Kevin Sent on 05/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hire Carmen Rios
Carmen did an excellent job as our destination wedding planner. She made herself available throughout the planning and all day/night of the wedding. She had to deal with me, which isn't the easiest thing in the world, since I can be very OCD. She had great suggestions and made the whole wedding for us and our 70 guests a night to remember. -
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Terryan Sent on 11/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful wedding!
We met Carmen while she was decorating our venue for another wedding. We contacted her for her services of planning and decoration. She immediately got the feel of the rustic wedding we were after. She helped us with many details we didnt even consider. She advised us all the way. And when our wedding day came and we saw the beautiful work she has done, we were really happy. We didnt have to worry about a single thing! She was on top of everything. I've heard so many people say that they didn't get a chance to enjoy their wedding but that was not our case at all! She took care of everything! We thank you for making our day the most beautifull and relaxed day! -
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Nicole Sent on 02/08/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excelente trabajo de principio a fin! Confiabilidad y profesionalismo! Se cumplió cada detalle deseado. Gracias por todo!!!! -
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Leilani Sent on 01/28/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!! Very professional and responsible !! -
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Lixdali Sent on 01/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Que experiencia más inolvidable! Carmen hizo que nuestra boda fuese espectacular y perfecta hasta el más mínimo detalle. Nos complació en cada petición y pudo plasmar toda nuestra visión en la decoración. Nos hizo sentir extremadamente cómodos y tranquilos en el día más importante de nuestras vidas. Ya es la tercera boda que asistimos decorada y coordinada por ella y todas han quedado espectaculares. Gracias por tu dedicación, profesionalismo, compromiso y entrega. Estamos eternamente agradecidos por tan magnífico trabajo... GRACIAS, GRACIAS, GRACIAS!!!-
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+2 photos
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Luzmarie Sent on 07/29/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nuestra experiencia con Carmen y su equipo fue excelente. Desde la primera reunión siempre estuvo al pendiente de nuestros gustos, que deseabamos para ese día y nos brindó recomendaciones sobre vendors. El día de la boda todo salió como deseabamos. No tuvimos que estar al pendiente de NADA porque Carmen lo tenía todo bajo control. Nuestras familias y nosotros quedamos encantados. Estamos sumamente agradecidos por todos tus consejos y tu trabajo de primera. Un abrazo! -
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Leilanys Sent on 05/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
She's absolutely amazing. In love with every detail of my wedding. Carmen and her team are very professional and make every detail especial and unique. I don't have the words to express how grateful I am for her excellent service. Thank you so much. -
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Gabriela Sent on 04/25/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Completamente profesional, te escucha hasta lograr sacar lo que deseas exactamente para tu boda. Su forma de ser hace que todo sea más llevadero y en confianza. Simplemente, es excelente en lo que hace, por que ama lo que hace. Ha hecho mi sueño realidad y de seguro hará el tuyo también. Agradecida estaré por toda mi vida. You are the best. -
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Keila Sent on 03/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gracias a Carmen Rios Event nuestra boda superó todas las expectativas que teníamos. Tanto los novios como los invitados quedaron encantados con su trabajo. La recomendamos 100%!!!
Gracias Carmen Rios y tu equipo! -
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Sharon Sent on 02/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simplemente espectacular. La mejor! Recomendada 100% y gran ser humano. Mi boda quedó hermosa y su ayuda fue increible. Estaremos siempre agradecidos por hacer nuestro sueño realidad. Mil Bendiciones! -
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Joshua Sent on 02/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An excellent wedding planner. A great quality service. She captures your ideas and makes every moment unique with her team. We recommend her with our eyes close. Thank you Carmen so much! -
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Janette Sent on 02/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
No tengo palabras suficientes para expresar lo agradecida y satisfecha con el servicio y dedicación que Carmen Ríos Events nos prestó. Cuando comenzó mi aventura de planificar mi boda en Puerto Rico viviendo en Orlando y teniendo muchísimos compromisos profesionales, realicé lo difícil que sería. Un familiar había utilizado los servicios de Carmen y me hizo la recomendación. Al principio tuve mis reservas pues soy muy exigente, pero desde el momento de mi primera reunión con Carmen supe que contaba con una profesional en toda la extensión de la palabra. Para Carmen no fue nada fácil. Mi agenda de trabajo, al igual que la de ahora mi esposo, no nos permitió estar más involucrados en el proceso. Aún así, sin tener dirección en cuanto a mis preferencias y gustos, con sólo una vaga idea de lo que yo deseaba, Carmen sobrepasó todas mis expectativas. Desde las recomendaciones para traje de novia, cake, ambientación, etc. hasta el servicio y coordinación fue espectacular. Carmen se encargó de todo. La coordinación de la boda junto a su equipo de trabajo fue excelente. La decoración fue de ensueño... hace un mes de mi boda y todavía me llaman para hablarme de ella. Gracias Carmen y gracias a tu maravilloso equipo por regalarme una Boda de ensueños. Si quieren ver un poco de mi experiencia, pueden buscar en YouTube " La Boda de Tito Nieves" -
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Dayra Sent on 12/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
She was the wedding planner of my dreams! She knows so much about her craft that I did not feel pressured during the whole process. My wedding day was the best day of my life and that's in large part due to the efforts of Carmen and her team! -
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Mari Sent on 12/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
For 5 years in row Carmen Rios Events has supported me providing decoration and coordination of events. Always overachieving our expectations on results we are always confident that setting will be ready letting us focusing on others matters. -
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Erika Sent on 12/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excelente servicio !!! Recomendada 100% -
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Verónica Sent on 12/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen Rios and her team are top quality, and I am having trouble finding the words to express how grateful I am for her excellent service. When I first started planning this wedding, I did not think I would need a coordinator and was just going to ask a friend to do it. HOW WRONG I WAS! As the day approached I realized that there was no way I could have nailed it without a professional handling things because I am extremely perfectionist. I hired Carmen for wedding coordination kind of last minute, and I already had all the other vendors selected. Carmen asked me the right questions and there were times where she almost read my mind. The day of she was on top of things. I honestly have to say that the wedding was great because Carmen was there, and that I only enjoyed it because she did all the worry and controlling for me. I will recommend her to everyone I know!
Carmen y su equipo son excelentes! al principio yo no iba a contratar una cordinadora porque pensé que todo lo podía hacer yo misma, pero a medida que se acercaba la fecha, lo vi totalmente necesario. Contraté a Carmen casi de último minuto y ya tenía todos los otros servicios seleccionados. Carmen inmediatamente tomó cargo, me hizo las preguntas correctas, y casi que me leía la mente a veces. Yo soy MUY perfeccionista y honestamente tengo que decir que la boda no hubiese sido tan espectacular si no fuese por Carmen. Me disfruté la boda al máximo porque ella hizo todo lo posible porque fuese así. La recomiendo 100%!! GRACIAS CARMEN! -
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Stephanie Sent on 11/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tuve una boda de ensueño. No hubiese sido posible sin la coordinación y decoración de Carmen y su equipo de trabajo, todas tan profesionales.
La gente comenta lo hermosa que estuvo la decoración y cada vez que veo las fotos me emociona de la misma forma que cuando entre al local a verlo de la mano de mi esposo.
La conexión que se tiene con ella y su staff es tanta que luego las vez como parte de tu familia.
Estoy muy agradecida!! -
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Gabriela Sent on 11/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
There are so many great things I can say about Carmen and her work! She served as the decorator for my wedding as I already had a wedding planner when I knew about her. She was organized, VERY attentive to details and eager to work and give her best in order to make my bride's vision a reality. She is very knowledgeable about what is in the market in order to make a beautiful event. She also worked around my budget and was always upfront about costs.
I cannot thank her enough for also being nice and always having a good mood. I must say that planning a Puerto Rican wedding from the US is not easy, but she helped me make decisions and guide my thinking into what was really important. She works with passion and love and this definitely shows on all the beautiful events that she creates! Thank you again Carmen, you are the best! -
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Yamira Sent on 12/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service!!! She becomes part of your family! Carmen gracias por toda tu ayuda en el dia mas importante de mi vida. Eres un ser humano espectacular! -
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Dayra Sent on 09/18/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen was such a great wedding planner! She always answered any questions I had and put me at ease if I was stressed. She's attentive and has wonderful ideas! She is clearly the best at wat she does and she made all of my wedding dreams come true! I could not have asked for a better wedding planner. -
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Stivaly Sent on 09/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
In simple words, Carmen made the wedding of our dreams come true. Working with Carmen to plan our wedding was fun and very enjoyable. Her amiable personality removed the tediousness of the planning process and made it a one of a kind experience. I would say that one of the most admirable things of working with Carmen is seeing her utilize her expertise and incredible talent to bring together all of the unique ideas we had for our wedding and making them come true as a single beautiful vision. We definitely saw this in every small detail throughout the whole ceremony and reception. Aside of all the planning and coordination, the experience we had collaborating with her was as if we had met for years, thus creating a very informal but respectful environment throughout the journey. Certainly more than our coordinator she became our friend, we'll definitely miss her! -
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Yohanna Sent on 08/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen is very professional and knowledgeable when it comes to decorations. My destination wedding was a dream. Everyone loved the decorations. She followed my requests and the wedding was fun because of her planning. We know we're our money went. She made sure all the vendors were on the same page. She communicated with everyone. I don't know how she does it. I love Carmen. When my husband and I came back to California, where we are from, I was very sad to say bye to Carmen after so many months of being in touch with her. Carmen, thank you so much for all your help and dedication and marvelous job. -
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Jacqueline Sent on 08/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carme Rios y su equipo fue la mejor inversión que pudimos realizar en nuestra boda. Lograron superar mis expectativas y todo quedo mas hermoso de lo que imaginaba. Se hicieron cargo de todos los detalles para que mi esposo y yo solo nos tuvieramos que preocupar por disfrutar. Todos nuestros familiares y amigos no dejan de hablar de lo bella que quedo nuestra boda y nosotros no pudimos quedar más satisfechos. -
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Zuleika Sent on 07/19/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excelente. La decoración era hermosa, no faltó ni un solo detalle. 100% recomendada. -
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Cinthia Sent on 04/01/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen is a blessings... She decorated our wedding and made sure every little detail that I had discuss with her was in my wedding. From my obsession with the gold color to the books on the tables. Her coordination was perfect she made sure everyone was paid and everyone was on point. My wedding was a fairytale and it was because of her dedication. Her staff were tremendously helpful especially with my kids. I mean they took care of my family they made sure I was at ease. I have so much gratitude towards Carmen and her staff. She is amazing!!!! She was my best investment... I can't stop saying thank you!! -
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Liana Sent on 08/25/20154.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mi boda fue un sueño gracias a Carmen y su equipo!! La decoración estuvo impecable, hubo flores y detalles en todos sitios. Mi esposo y yo nos sentimos atendidos en todo momento. Excelente! -Liana & Carlos Tirado- -
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Didiana Sent on 08/28/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Muy simpática y accesible. Se encargó de quitarle el estrés a mi madre, un major plus para mí. Porque mi madre me traía en un patín. Todo en el salón quedó mucho más hermoso de lo que imaginé en base a sus demostraciones. Sus costos son razonables y en definitiva da la milla extra. -
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User1983114 Sent on 12/23/20144.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carmen is a Master! She was a blessing on our wedding day!
If you want a worry free wedding, Carmen is your most important investment!
Carmen and her staff will take care of everything, and she is an artist. Her decoration and flower arrangements are magazine worthy.
Definitely the best decision we made as having Carmen as our planner, she is a great resource. All the little details she will take care of, I had the wedding of my dreams thanks to her.
A true professional, very knowledgeable and trustworthy.
We (bride and groom) didn't had to worry about anything, Carmen and her staff even brought us food and drinks. She was even making sure my hair and make up were ready for pictures!
It was overall a great success, Thank you for everything!
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Unhappy Sent on 02/25/20201.4 out of 5 rating1.4
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Would not recommend
I will start of by saying I am surprised by the 5-star reviews posted here because our experience with Carmen was extremely different. After going back and forth, we decided to review because we would have wanted someone to have done the same for us. She offers two services: coordinator and decorator. We simply cannot recommend any of Carmen’s services.
Personal touch: You would not believe that Carmen never asked me and my partner how we met. She had absolutely no intention of getting to know us as people or our story. She didn’t ask what we do, what is important to us, nothing. When someone is planning what is one of the most important days of your live, you want to feel like they are invested in you, care about you, and believe in your love.
Coordinator: When we first spoke with Carmen, she told us that she would do everything. We still don’t know what we paid her for. She lists a lot of things which are really just fluff and don’t amount to a lot practically. Her coordinator services leave much to be desired. The reality is that if you have someone with whom you are working with at the venue, they probably can do all the services that Carmen includes (with the exception of setting up the flow of the ceremony and rehearsal (which you do with the officiant anyway and don’t need her), and perhaps being the “master of ceremony”).
Decoration: Carmen has a “one size fits all” vision for weddings. Look at her social media pages and that’s what you get. Think 2 trees filled with flowers next to your cake. If you have windows, lets cover them up with ugly white curtains. A lot of the decorations she owns are actually a bit old and have some cracking and discoloration (the vases for example). On our wedding day, we asked her specifically to put up a few things which she did not do. Additionally, there was a significant error in our decoration rental order, and she did not even notice! Imagine my shock when we walked into the room (thankfully, I was too happy to care at that moment, but c’mon!). During one of our conversations close to the wedding she said that she loads her truck with a lot of things and decorates the tables based on how she wakes up feeling that morning.
Responsiveness: Having Carmen as a coordinator felt more stressful than having one. It felt like I was “coordinating the coordinator”. Not once did she email us first to make sure things were on track both months before the wedding, but perhaps even more alarmingly, less that 2 weeks before the wedding she had not reached out to us (and when we did, she was most concerned about her remaining payment and the separate payment of the flowers). Her organization system was additionally subpar. She has binders for her clients, which truly contain just the contracts. She additionally writes down chicken scratch on yellow legal pads that are illegible, and it is evident she makes no reference to them. She would often speak to me on the phone while she was driving and literally tell me that she was telling me things as they popped into her mind. Despite having “approved” our invitations with all the information before printing, days before the wedding she told us we should have written something differently (she should have told us when we asked months before!).
Budget, value, and vendors: Carmen never asked about our budget and made no effort to be mindful of this. It felt like she had the mentality that if you talk about these things you are cheap. She made a remark about another bride who bought disposable charter plates which were not of her liking saying that “she did not want to spend money”. Another example is that she will take you to the furniture rental store that she personally likes and will not compare their offerings with other stores in the area. Her vendors are a list of her friends and appears to be made out of her convenience. She will try to push for you to hire her partner’s harp services. Additionally, there are absolutely no negotiated rates for being Carmen’s client (different from other coordinators). I’ll add that I have friends who have had wedding planners whose skill in coordinating allowed brides + grooms to save the amount of money that was used to pay for their services.
Our experience with Carmen was far from ideal. If you are considering Carmen, make sure you know exactly what you are paying for, what the things she lists actually entail, if you actually need someone to do them, and how this compares to what others offer. -
Quality of service
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