Sydney H. Sent on 03/03/2022
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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
Do Not Recommend
Crystal Kelley, the owner of Capture Life Events photographed my wedding on September 25, 2021. Crystal stated I would have my photos in two months. On December 30, 2021, my wedding planner reached out to her regarding the ETA on completion of the photos. Crystal stated they would be complete within 2 weeks. After December 30th, Crystal had zero communication with myself or my wedding planner until February 23, 2022. Between this time, 10+ emails were sent to Crystal between my wedding planner and I, five phone calls were made, one text message was sent and one Instagram message was sent, as well as trying to contact one of her other photographers that assisted Crystal at the wedding. During this time, Crystal continued to advertise new sessions on Instagram, although she could not complete what was already on her plate. Crystal did not respond to any attempts of contacting her until February 23, 2022, and when she finally called, she had zero apology and provided excuses with an attitude. She never took responsibility for the delay in her obligations and her focus seemed to be passing blame off to others as opposed to resolving the situation. When I emphasized on the phone my frustrations of her unprofessionalism, she responded “okay”. In addition, when I did receive my “complete” gallery of photos, some photos were missing, and a couple were blurry. When these issues were brought to her attention, there continued to be silence from her. Finally on February 28th, 2022 (5 months after my wedding and a drawn-out battle of trying to receive services paid in full), I finally received our “complete” package of photos although two blurry photos could not be corrected and one photo (the only photo with a certain individual) was lost. The effort to try to get these final items corrected was a lost cause. I had minimally known Crystal through a friend prior to hiring her, so was shocked and disappointed when this is the treatment I received. I am sharing this review in hopes of no one else having to experience what my husband and I did. I advise everyone to avoid hiring Capture Life Events. Crystal Kelley is ill-mannered, unprincipled and uncompassionate. This experience of retrieving our wedding photos was a nightmare. No one should have to wait this long or experience a situation like this, especially regarding something as special as one’s wedding memories.
Crystal Kelley, the owner of Capture Life Events photographed my wedding on September 25, 2021. Crystal stated I would have my photos in two months. On December 30, 2021, my wedding planner reached out to her regarding the ETA on completion of the photos. Crystal stated they would be complete within 2 weeks. After December 30th, Crystal had zero communication with myself or my wedding planner until February 23, 2022. Between this time, 10+ emails were sent to Crystal between my wedding planner and I, five phone calls were made, one text message was sent and one Instagram message was sent, as well as trying to contact one of her other photographers that assisted Crystal at the wedding. During this time, Crystal continued to advertise new sessions on Instagram, although she could not complete what was already on her plate. Crystal did not respond to any attempts of contacting her until February 23, 2022, and when she finally called, she had zero apology and provided excuses with an attitude. She never took responsibility for the delay in her obligations and her focus seemed to be passing blame off to others as opposed to resolving the situation. When I emphasized on the phone my frustrations of her unprofessionalism, she responded “okay”. In addition, when I did receive my “complete” gallery of photos, some photos were missing, and a couple were blurry. When these issues were brought to her attention, there continued to be silence from her. Finally on February 28th, 2022 (5 months after my wedding and a drawn-out battle of trying to receive services paid in full), I finally received our “complete” package of photos although two blurry photos could not be corrected and one photo (the only photo with a certain individual) was lost. The effort to try to get these final items corrected was a lost cause. I had minimally known Crystal through a friend prior to hiring her, so was shocked and disappointed when this is the treatment I received. I am sharing this review in hopes of no one else having to experience what my husband and I did. I advise everyone to avoid hiring Capture Life Events. Crystal Kelley is ill-mannered, unprincipled and uncompassionate. This experience of retrieving our wedding photos was a nightmare. No one should have to wait this long or experience a situation like this, especially regarding something as special as one’s wedding memories.
User2515609 Sent on 01/23/2016I LOVE CRYSTAL! She has not photographed our wedding yet but she has made us feel at ease. We have been in constant communication and she address and resolves every issue. To top it off she has GREAT prices!
