Candles4less.com Reviews
Reviews
3.8 out of 5 rating
3.8 out of 5 rating
20 Reviews
76% recommend it
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![SeattleBride]()
Jagoda Sent on 10/06/2015We used them to order vases and votive holders for our center pieces. The price was unbeatable. however the quality was meh. some of the vases weren't did not have smooth glass and some had bubbles. but all in all no one really noticed and I didn't care. they looked beautiful anyway. I would order from them easily! -
User2037925 Sent on 02/12/2015Wonderful Company! Got my votive holders for very inexpensive! -
![Allyson]()
Allyson Sent on 10/06/2012Two weeks before my September wedding, I decided that I wanted to purchase some votives and votive holders for the reception. I researched online and discovered Candles4Less.com. Because they offered unique votive holders at great prices, I decided to order from them and have them air ship the candles to me. Immediately after placing my order online, I realized that the business is actually located in my town (San Diego, CA)! I called them to see if it would be possible to delete the shipping charge from my order. The person I spoke with was very courteous and immediately understood why I was calling. She was able to correct my order and take off the $30 shipping charge. When I went to the location in person to pick up my order, it was ready to go. They even helped me load my new candles into my car. The candles were exactly as advertised online and looked beautiful at the reception. I will definitely order from Candles4Less again! -
User877081 Sent on 07/25/2012I bought candles from here for favors and thank you gifts. -
![Danielle]()
Danielle P. Sent on 12/22/2020Did not ship on time. Substituted items, then didn't refund the difference
I ordered 1,440 10 hour votive candles for a neighborhood luminary. They were supposed to ship within 1-5 days. I ordered them 10 days early. They never came in the 1-5 days so I called and they told me that due to Covid their warehouse had been shut down two weeks ago and they moved all their inventory to ship from Pennsylvania. This is something I could have been notified of when I placed my order but was not told anything. They said the only thing they could do was ship 5 hour tea light candles from California. They gave me 1800, but I only needed the set amount I ordered so now I have 3,600 more than I needed. They told me they would refund the difference. They thankfully overnighted the candles and when I received them they were only 4 hour max burn time. Super disappointing but I had no other choice at that point since I found out about the problem too late. Then I got my refund, and I have no idea how they figured it out, but it was only $62.98. I could have purchased the candles they sent me for $161.97 less than what I paid, so I have no idea why they thought they should only refund $62.98 but now I'm out $100, I've let down my whole neighborhood and it's been a really disappointing mess. I only found out there was a problem with shipment when I called to ask them about it, they never communicated that to me. If you do choose to buy from them, do it WAY in advance and follow up. I was going to buy these every year for a neighborhood Christmas tradition but they have lost my business and trust.Candles4less.com's reply:
Hello Danielle,
We understand that as a customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that we are very sorry.
When our warehouse closed down due to a positive case with one of our team member we send a notification email to all our customers who has pending orders. I am not sure why you did not receive this email. I will research the reason. I totally agree that it is not acceptable.
When you called us we have given you an option to ship tealights candles instead of Votive candles. We did let you know that these candles burn 4 to 5 hours as stated on the website. Because of the difference in burning time you have requested us to ship you extra candles and on the phone we both agreed for 5 cases of 600pcs of tealights. Actually after we hang up the phone you called us again to verify the quantity of the candles.
You mentioned that you needed these candles the next day and we shipped it with overnight priority service at our expense. The cost of overnight shipping 90lbs of candles was more expensive than the cost of the candles but all we wanted to make sure you receive the candles on time for your event.
As for the difference refunded to your Credit card;
The total of the votive candles you have purchased was $314.95 The total of the tealight candles was $251.97.
The difference is $62.98. If you do not need the extra candles we can refund you if you choose to return them back to us.
Again, we apologize for this inconvenience and we wish you Happy Holidays!
Sincerely,
Zack Prieto
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Megan Sent on 09/28/2017Poor customer service. I ordered pillar vases for my wedding and they arrived in all different thicknesses causing the candles that I bought not to fit. When I called to exchange the items they made me pay for new vases and shipping, as well as pay for shipping for the defected items that they originally sent me. Once the new vases arrived, they were also in different thicknesses but didn’t cause any problem as I ordered a size bigger this time. Awful service and not willing to help.
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