Burton's Bridals Reviews

26 | Melville, NY
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26 Reviews for Burton's Bridals

Recommended by 86% of couples

4.3 out of 5.0
  • Quality of service 4.2
  • Professionalism 4.2
  • Flexibility 4.2
  • Value 4.5
  • Average response time 4.3

Awards

26

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  • User5305032 · 2+ years ago

    0.6
    • Quality of service:
      0.5
    • Responsiveness:
      0.5
    • Value:
      1.0
    • Flexibility:
      0.5
    • Professionalism:
      0.5

    This was a truly terrible experience. The staff was very rude, pushy, and unpleasant during all alterations to the dress. I had a few custom adjustments made to my dress and they pushed off the pick up date of my dress due to these alterations to only a few days before the wedding. When I arrived to pick up the dress the alterations were all wrong and when I tried to ask them to fix it I was rudely asked why I hadn't asked for them previously.... after a long debate they agreed to make the changes I had already paid for....
    I thought the nightmare was over but when getting ready the morning of my wedding I was putting the dress on and I received several pokes and discovered a few pins had been left in the bottom of the dress.
    I strongly recommend going else where or at the very least find a professional tailor and not this sketchy cash only crap...

    Sent on 07/30/2015