Burton Manor Reviews

Burton Manor

Livonia, MI

3.8 out of 5 rating, 49 reviews

View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.

3.8 out of 5 rating

3.8

49 reviews

Recommended by 75% of couples

Write a review

Quality of service
3.9 out of 5 rating
Average response time
3.7 out of 5 rating
Professionalism
3.8 out of 5 rating
Value
3.9 out of 5 rating
Flexibility
3.6 out of 5 rating

Write a review

Sort by:

Patience Sent on 10/20/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Simply Perfect

I just loved everything. Super easy to work with. everything ran smoothly they really did a great job! The food was amazing !
I would def recommend this venue!
User4769121 Sent on 10/02/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My Experience

My experience with Burton Manor was absolutely amazing. Food was exceptional,everyone was entertained. The DJ Duane from Unique Entertainment was very professional, knew what songs to play and kept the children entertained.
Sylvia Sent on 08/04/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Extraordinary!

I worked with Maggie and she made the entire process smooth. From deciding which room to the actual wedding day, she was there. The Burton Manor staff did an amazing job!

Samantha Sent on 06/05/2019

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I loved Burton Manor!

For the price, we thought it would be so-so? We were so-so wrong! Burton Manor is AMAZING! Maggie, my event rep was incredible so friendly and everything went PERFECT!!
Beth Sent on 08/06/2018

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
My daughters wedding was 8/5/18. Kurt and Dawn were outstanding. Food served prompt, hot and delicious. We were able to leave decorations evening before which gave us plenty time to decorate. Kudos to all the staff!!
Abby Sent on 08/20/2014

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Very easy to work with and gave us a really amazing price.
Day of wedding was a really great day. Everything was as they said it would be and waiters were amazing to me,the bride, and my guests as well. Food was amazing.
Katie Sent on 05/22/2013

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Alex the hall was amazing all our guest said it was the best wedding ever so we both did our job! :) the food was beyond amazing! your staff was so nice helpful & wonderful. I loved the bartender he was great!! Thank you so much for helping us making our day so perfect!!
Shannon Sent on 01/15/2012

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The staff at Burton Manor was so helpful the entire time! Everyone was very professional and compared to other venues, the price was very reasonable. The food was so excellent, our guests are still talking about it!
Dawn Sent on 09/23/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I recently had my wedding reception at Burton Manor. My first meeting with Sue was great. She was very informative and had wonderful suggestions. The night of my reception went exactly as planned. The waitstaff and the manager could not have been more accommadating. Thank you Burton Manor Staff!!!!!!!
Katie
Shelby Sent on 09/23/2011

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I had my wedding recepton at Burton Manor in August of this year. I have only good things to say about Burton Manor. The sales staff was very professional and the service the night of my wedding was incredible. The food was also very good.

I would receomment Burton Manor to anyone planning an event.
Erica Sent on 12/28/2010

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
I love Burton Manor! Alex is wonderful! The food is great and the service is friendly!
Keren Sent on 11/22/2007

5 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Alex was incredible to work with. He was open to new ideas and explanations about an Orthodox Jewish Wedding. He was willing to provide us with Kosher wines (which was not originally available) and even went out of his way to make sure that the most religious of our guests would feel comfortable.
Burton Manor had great staff, who were at the hall early in the morning and were very friendly and helpful. We were able to rent the entire place for the whole day, change the location from out side to a suite indoors (due to weather concerns) and set the airconditioning to make guests (and myself the bride) comfortable. The hall charges per person at the main event, not per suite room you use.
It was such a pleasure having my wedding there - beautiful venue, great service, tons of suggestions, and a willingness to listen and learn. Highly highly recommended!!
Megan Sent on 09/30/2019

4.8 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Great venue

I worked with Toni for several months leading up to my event. Everything she promised on was delivered. I also worked with Dawn toward the end because Toni went on maternity leave. Both Toni and Dawn with communicative and easy to work with. I felt I got a good value for the money paid.
Candice Sent on 08/26/2008

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
We booked with Alex and he was very helpful! He worked with us to get the most for our money!!!! The food was amazing, the room was set up just to my liking and the staff was wonderful! Cici was our room "captain" for the night and she is outstanding. Make sure you ask for her! Everything ran so smoothly.
Jennifer Sent on 04/22/2008

4.7 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Great Venue, newly renovated. Had my bridal shower, wedding reception, and now having my baby shower there
Jazmyne Sent on 09/09/2019

4.6 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Outland wedding

I love this vendor. They have the best wedding special and I love deals
Megan Sent on 08/22/2012

4.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
I had my reception at Burton Manor and was extremely happy. They made it seem so easy. The room was beautiful and the food was fantastic. Thank you so much to everyone at Burton Manor for making our wedding day so special.
Elizabeth Sent on 07/10/2012

4.4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3 out of 5 rating
This hall was great, but it was hard because if you don't have an excat number you end up paying way more than neccessary. We paid an extra 400 dollars & had an empty table, & won't recieve that money back. The hall was great & they had amazing food! the decorations were great
Sarah Sent on 09/29/2009

4.4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4 out of 5 rating
We chose Burton Manor because it was close to our house and we heard very good things about it. We worked with Alex he was great responded quickly and tried to do everything he could for us. Burton Manor was beautiful. I couldn't ask for anything more. The only thing is the steak could have been cooked a little longer was a little to pink for some but other than that the food was great and so was the staff. We were VERY HAPPY!! :-)
Jamie Sent on 08/04/2014

4.3 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  4.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
Burton Manor was overall a great place to have my wedding reception. They allowed us to bring in our own things for a candy bar. They were also very affordable for the area we were looking in. The only issue I had the whole time working with them was at my reception I was eating my chocolate mousse and walked away for a bit and came back and it was gone. One of my bridesmaids had asked them to bring me another, which they agreed to, however they never did bring it out. So sad because that mousse was delicious. But other than that they were really easy to work with and the food was good (even though I didn't have time to eat much).
Michelle Sent on 06/20/2012

4.3 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3.5 out of 5 rating
Our reception at Burton Manor was really nice. They decorated the tables to match our colors, the staff was very friendly and the food was great and the building was very clean. The bartender was amazing and fast...she kept a smile even though she was so busy. Everything turned out great, the only thing is I wish I knew what happened to the left over cake, I know we had a lot and nobody seemed to know. The night went well, and I will go back to Burton Manor for any future needs.
Erika Sent on 07/25/2011

4.3 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  2.5 out of 5 rating
the day of they were phenominal...leading up to it, they were really nice, but not very flexable as far as set up and decor. the food was just ok, but the service was amazing, and you got a lot for your money. no one finished their food it was so much!
Erin Sent on 05/20/2010

4.3 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  4 out of 5 rating
Good food, friendly staff, very happy.
Kay Sent on 09/24/2010

4.2 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3 out of 5 rating
I had my wedding reception at Burton Manor. They did a great job. The food was great and the staff was very freindly and helpful.
Andrew Sent on 08/11/2009

4.2 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
The room was beautiful and an excellent value. Food was great. The only issue was parking. There was plenty of parking, but it was set up in a manner that implied that valet was mandatory, even though it wasn't.
Miaisha Sent on 10/14/2016

4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
So let me just say this, I am a very OCD and detailed bride and they were able to make me very happy and to keep me happy which can be a hard feat. I was much appreciative of Dawn and all of her help and advice along the way. She was very accomindating with helping make sure we could have the wedding day of our dreams. The food was beyond excellent and our guests said it was one of the best weddings they have ever been to. The Captain for the night and the servers were super friendly and provided my husband, our guests, and I with the best service. We will definitely recommend Burton Manor as an exceptional venue.
User1584682 Sent on 04/14/2014

4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3 out of 5 rating
Great food, service was good. Everything went as promised.
Amber Sent on 06/19/2012

4 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  2.5 out of 5 rating
Although the planning process was a little painful with Burton Manor (I heard 'no' a lot and sometimes didn't get a response for awhile), I was SO pleased with my reception. The room looked beautiful, food tasted great and was warm, and the staff was so friendly and helpful. My guests really enjoyed the food, drinks, and setting, and complemented me all night. This was the most affordable venue we looked at - I was very pleased with the experience, even though there were a few bumps along the way.
Diana Sent on 03/21/2010

4 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
We chose burton manor for our wedding day venue. We had family from all sides of the area. They were great to work with during the planning process. We had several details that needed to be executed due to religious reasons. The alcohol must not be displayed. My husbands family would literally leave if it was so we were stern about this. Also, no mixing on the bar, we had two pastas instead of just one, and our seating arrangements were to be the way that i turned in the sheet. So, on the day of my wedding planner had to rearrange the whole entire hall (luckily I had her), while eating dinner my husband spotted the bartender with a bottle of vodka on the bar (the bartender was spoken to prior to arrival by my planner not to do so) when my husband asked him not to he just looked at him like a moron (this is the groom right???), then our second pasta was missing and when my wedding planner went back to look for it they were just plating it....this is after they served the first one and then moved on to the meat and veggies...you can't do it at this point so we discarded it but somehow some tables still recieved it. So luckily I didn't do menus or else it would have been a mess. The cake was supposed to be cut and put into napkins to take home because we did a chocolate mousse as a dessert. Nope my cake was served with the mousse and then I had 300 napkins that were a waste of money because my cake wasn't served the way I wanted it.
I really thought that we wouldn't have had these issues, and people had no idea these little things were happening, but I did. That to me is more important. The room was great and everything all-in-all was good. The food was good. We got a lot of compliments. I would have had two waitstaff on the head table instead of one because we ran out of food really quickly. Instead of one plate of each food, she should have given us two.
We liked everything, but would have had a few things go differently!
Allison Sent on 06/10/2008

4 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  2.5 out of 5 rating
This was a great reception location for the price. I am SO glad I had my reception here! Highly recommended!
Nicole Sent on 11/27/2007

4 out of 5 rating
- Quality of service
  4.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  4 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
I thought that everything was amazing. The only person that I actually had a problem with was the lady who helped me get eveything ready. The staff that worked on my wedding day was amazing. If you can get Cici, her staff made me wedding the best day of my life.
Bianca Sent on 10/18/2008

3.9 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  4.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  3 out of 5 rating
We chose Burton Manor becuase out of all the reception spots I looked at this was going to give us the most for the money. Alex was our co-ordinator if you can really call him that. He is a guy that I dont think is really too much into splitting hairs and discussing minuite details with an anxious bride. So he's like "pick your swag colors and your food and let that be it". He wasnt rude, just not as friendly and open as you may like. The suite that our reception was held in was nice. It had nice granite tiled dance floor and elegant looking lighting fixtures. The food was really good and the waitstaff was attentive. the only thing that really pissed me off was that there was another wedding going on next door and in the middle of our first dance we suddenly hear loud spanish speaking over the PA system. It went on almost the whole first dance I kid you not. We were upset but in the end it didnt ruin our wedding. I had asked alex previously though if multiple events going on ever caused a problem and he assured me that it wouldnt. If you choose burton manor be sure to ask for that in writing or something. We should have been accomidated in some way for the embarrassment of it all.
Adel Sent on 11/29/2007

3.9 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  4 out of 5 rating
- Professionalism
  3.5 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  4 out of 5 rating
The food was good, however they forgot to serve the pasta.
Alex Sent on 09/20/2014

3.8 out of 5 rating
- Quality of service
  4 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
Burton Manor was the perfect venue for our wedding. The hall, bathrooms, and overall venue was very clean, and looked great. Our guests RAVED about the food which happened to be the best "wedding" food I've ever had. The staff was very friendly, Toni was amazing to work with. She was super helpful, friendly, knowledgable, approachable, and answered all of our questions (she deserves a promotion).

We only had two concerns really. The first was that we were doing a vintage/retro theme and had white milk-glass we bought for half the tables, and we had rented their tall white centerpieces for the other half. Only problem is they set out the clear vases, not the white ones. Not a HUGE deal, but it wasn't what we specifically ordered. Another thing was that the bathrooms were not well marked in the room, so guests kept leaving to use the bathroom in hall (which we were told those bathrooms had the heat on full blast). Lastly, we were not contacted by them all. No phone call, no confirmation email, nothing in the mail. All we had was a carbon copy receipt from our initial deposit and that made us a little nervous.

Our wedding turned out amazing, and we are glad we chose Burton Manor as our venue.
User895045 Sent on 08/10/2012

3.6 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  5 out of 5 rating
- Professionalism
  0.5 out of 5 rating
- Value
  4.5 out of 5 rating
- Flexibility
  4.5 out of 5 rating
I was a guest at my family's reception and i was so taken back by the management and how they handled a situation! I believe her name was Toni very unprofessional and treats her staff horrible! I will be sure to tell my friends about my experience.
Burton should really have a talk with their management to make sure they are giving their employees the respect that they demand. You will have much happier employees that want to work and that reflects how your guests will be treated.
Alyssa Sent on 09/23/2008

3.6 out of 5 rating
- Quality of service
  5 out of 5 rating
- Average response time
  2.5 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  5 out of 5 rating
- Flexibility
  2.5 out of 5 rating
The workers during the reception were incredible. They were dedicated to giving us the perfect day. Our lead hostess was very helpful and respectful. Since it is a larger venue with multiple rooms, it was hard for the event planner to remember who we were, which was slightly frustrating, though understandable.
User2441849 Sent on 11/24/2015

3.5 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3.5 out of 5 rating
- Professionalism
  3.5 out of 5 rating
- Value
  3.5 out of 5 rating
- Flexibility
  3.5 out of 5 rating
First, let me say that a 3.5 really only reflects the lead up to my actual reception. I do not think that their customer service communication is very good and I felt very uneasy about my reception. When you book here, you WILL be making all of the phone calls. They do not call you to make sure everything is going according to plan. There were ZERO warm and fuzzies from them. The two examples that stick out in my mind are my chair covers and my appetizer table. I know that I paid for an appetizer table, it was not on the invoice. When I called, (maybe 2 weeks before my wedding) they said that I had not made my appetizer selection. Why did no one call me to get that squared away 2 weeks before my event? Would they have if I hadn't called them? I have no idea. I also found out that I did not have chair covers around that same time. I was really confused why I did not...their answer was "because I didn't pay for them." I do not recall even being offered them... Again, if I didn't call to confirm, I would not have had them and I would have been pretty upset walking into my reception. I did get pulled aside by some of the event staff and was asked questions about when I wanted to cut my cake and serving timeline, which I thought was weird... I really didn't think that I (the Bride) is the person you should go ask on the wedding day.

THAT being said, my reception went great even with the lack of communication. (I did have friends go set up the Hall with our decor and they MADE sure everything I wanted was there). The food, all of it, was AMAZING. I received so many compliments on how good the food was. The lighting and atmosphere was great. Bartenders were friendly. The dance floor had plenty of room even with our band on a stage (that they set up). Tables were cleared quickly. The bathrooms were nicely kept. I would book an event there again...but I think that the customer service communication could greatly be improved.
Natalie Sent on 05/24/2011

3.2 out of 5 rating
- Quality of service
  3 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  4 out of 5 rating
- Flexibility
  3 out of 5 rating
We had our reception here and everyone loved the food and said how great the bartender was. I would recommend you request Alex as your sales coordinator I wish he had been ours! The few times that our sales coordinator wasn't available and I talked with Alex he was great!

So, I just got feedback from guests at our wedding and it was brought to my attention that the bathrooms were gross. The ladies room was flooded and never had toilet paper. One of the staff memembers broke a glass and didn't pick up all the pieces. My mother asked four times before something was done. Our photographer stood there to make sure no one cut their foot.

The room was extremely warm. When asked about the a/c we were told to keep all the doors shut and that would help. I nor did anyone else notice a difference.

Also there was a party in the room before us and so we were not able to setup our room ourselves. I dropped everything that went into the room the day before with a list of instructions. The room was not ready when my guest started to arrive. Several of my guest helped to setup the room. They lost my placecards, and once they were found my family put them out because the staff was putting them out by table number not alphabeticaly.
Sarah Sent on 05/29/2008

3.2 out of 5 rating
- Quality of service
  3.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3.5 out of 5 rating
- Value
  3 out of 5 rating
- Flexibility
  3 out of 5 rating
They recently redecorated and I love the decor. The staff was great, waiting on my husband and me hand and foot. They did anything we wished. Great place!
Danielle Sent on 08/23/2015

2.8 out of 5 rating
- Quality of service
  2.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  2.5 out of 5 rating
- Flexibility
  3 out of 5 rating
the bathroom could have been a little more clean. My guest steak wasn't know cook all the way thru. Some of them was still running bleed out of them. A lot of my guest don't eat because of that. When I call for two days straight to make an complain nobody answer. I had to go up there and everybody wanted to make excuses and not take responsibility. The food selection should be explain more so customer will know more about what they are selecting.
Rebecca Sent on 04/28/2017

2.6 out of 5 rating
- Quality of service
  3 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  3 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  3 out of 5 rating
We did not book this venue, however we went on a tour.. the floor was missing tiles, there were spots on some of the walls that weren't painted... some lighting didn't work.. really wasn't worth the pricing. One woman I spoke to told me that the ceremony would be no problem - another one said that they don't specialize in that, and it would be "too stuffy" in the room they would give us to have a ceremony and reception.
Mark Sent on 06/06/2022

1.6 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  4 out of 5 rating
Burton Manor is dirty, and poorly run

Burton Manor is a Dump! Do NOT Book important events here. Sam Mass the owner will hide from you if you try to resolve problems with your event. There is NO management present in prep or during your event to help fix problems like: Event started and food not setup or bar set up, bar tender charging attendees when open bar, selected wines not present, one beer option, water on floor, $3K of food not fully cooked, no projector after five conversations to ensure it was there, so main event did not happen due to their carelessness and lack of preparation. I could go on but just look at what has happened to the place since Sam Mass took over. You pull up and it looks abandoned, outside isn't maintained and inside smells like mildew and mold. Bathrooms are unkept, no soap or paper towels. Just POORLY MANAGED now. Burton's own staff cannot find the owner Sam Mass. We booked based on our experience a few years ago prior to Sam Mass taking over and Burton Manor is a shadow of it's former self. I don't usually write negative reviews but Burton Manor was JUST THAT BAD and OUR EVENT WAS RUINED by their incompetence. SAM has our money and thinks we will not take legal action, but he is mistaken. If you are short on cash and can't afford a better place for your event then Burton Manor will provide a room, but don't expect more than that. Burton Manor did a nice job of making it seem like the old high quality place it was, they will sound professional and organized on the phone and getting you contracts, but it stops there. Hope this helps you to go somewhere else and good luck. - Mark
Marie Sent on 10/19/2014

1.6 out of 5 rating
- Quality of service
  2.5 out of 5 rating
- Average response time
  3 out of 5 rating
- Professionalism
  1.5 out of 5 rating
- Value
  0.5 out of 5 rating
- Flexibility
  0.5 out of 5 rating
Had my wedding there and wow, what a regret. Don't let the venue fool you when you walk in and think you are getting a deal of a lifetime. yesterday at my wedding I asked for chair covers and our contact person there had met with us several times and even asked what color sash we wanted. Get to the venue no chair covers and the manager of the day was absolutely rude and unprofessional about it claiming it was never ordered and she was never told. When it was time for the meal, salads came out the literally no joke 20 minutes later the main dish came out, but only certain tables got their food. My dads table got food, but my fiancés family did not have food 10 mins after my dad was served and their tables were right next to each other. It took forever for food to come out. Not everyone was served cake, my family didn't even get to have my cake. They were under staffed tried to hold too many weddings at one time and failed. There were some nice things about the wedding, but I would advise future brides you get what you pay for and just because the venue looks nice and the prices are cheap doesn't necessarily mean that it would be nice. There are other places you can look.
Nakicha Sent on 08/08/2022

1 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Manger and front office unreliable rude and lied under staffed and needs an upgrade

The worst experience ever ruined everything. I hardly had any alcohol chasers owner agreed to pay me 500$ which was nothing and I payed 8100$ . I was given the 1000$ for my alcohol back with no problem because I only had 3 maybe out of the 10 again with no chasers. After 30 plus phone calls because they never follow up as promised. The owner sent a check out then out a stop payment on it . I was charged 15$ call them to see what happened. He said the check was wrong and he would send me another one. After I called to follow up he go was rude and then said I owe him 500$ police was called and of course I’m going to have to sue in civil court . It’s a nightmare. I don’t even know what happened. I was suppose to be picking up a check today and almost went to jail and I have to pay back a stop check.
Mike Sent on 08/25/2021

1 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Horrible - worst ever

This is the worst banquet place ever. Very poor service. They can cancel on you in the last minute. They do not return your deposit as promised. I had to serve the cake my self for the people as their workers were not available. The place is dirty. They are rude and obnoxious and will embarrass you in front of your guests.
Do not go there
Charlie Sent on 04/20/2021

1 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Absolutely Horrible

This is a long one.... I went to a wedding reception at Burton Manor on 4/10/21. The reception started at 6:00pm but the bartender would not serve drinks and said "the bar isn't open yet". 6:00pm was when the bar was supposed to open so I'm not sure why it wasn't open yet. When the bar finally opened there were 2 bartenders, one disappeared half way through my 10 minutes of waiting for a drink and never came back (like not at all for the rest of the night). The other bartender was not the nicest and got mad when we asked for a "coke" and said "we don't have coke it's too expensive, we only have cola" in a rude tone. This was just the beginning, The drinks we so strong they were un-drinkable. When we asked for a pitcher of water, we couldn't have one because we should have cups and a pitcher already on our table - none of the tables had water already on the table. The "appetizers" were served one single plate at a time to each table. Our table of 4 people got a plate with cheese cubes and nothing else. The plate didn't even have utensils and we didn't get any personal plates to put our cheese on. No utensils meant we had to grab the cheese with our bare hands... in the midst of COVID-19. That's very sanitary.... After about 20 minutes we finally got a plate of crackers, again with no utensils and still no personal plates. We had asked for silverware 3 times and didn't receive any, so a person from our table went to the kitchen and ask for 4 sets of silverware from them. Next we were supposed to receive a vegetable tray (never did, although some of the tables did) and then salads. But instead we got served our main course (beef, chicken, potatoes and green beans). Serving one plate to each table at a time. (The serving was individual plate and not family style or buffet). There were only 2 waitresses for the entire reception. Each waitress would walk from the kitchen to each table with only one plate at a time to serve the whole room. It took FOREVER. Halfway through serving the main course they brought salads out - the groom's parents said it's too late to bring the salads out they were supposed to come out a half hour ago, so they got sent back. We were supposed to get dinner rolls and pasta, pasta was only served to 1/3 of the room and there were no dinner rolls ever. The waitresses never took any empty plates or glasses from any of the tables throughout the entire night. We left the building and plates and glasses were still on the tables with food on them hours later, it was gross. They only served half the room the sliced cake and never announced that the rest of the cake and desserts were available in the corner of the room. The bartender (still working alone) was very slow and very rude. When asked about a tip jar he said "if you wanna tip, just throw it on the counter" in a rude tone like we were disturbing him. The mother of the groom ended up serving several plates of food to the guests because the waitresses were so slow and the food was getting cold. When a glass was dropped and broken on the dance floor no one came out to clean it up, the mother of the groom had to go back and find a manager to get something to clean it up, her and one of the groomsman ended up cleaning it up instead of the manager. The entire venue was a disaster. I am incredibly disappointed as I have been to several events at this venue and never had the TERRIBLE service that we had 2 weeks ago. I would NEVER recommend having your wedding reception at this venue because of the low standards they have for their staff. My friend cried on her wedding night because of how awful this venue was, you should never cry on your wedding night, especially over something like this. This is unacceptable. I will make sure to tell everyone I know not to book at this venue, and I am a photographer, so I know and see a lot of couples planning weddings.
Rana Sent on 08/13/2019

1 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Frustrating

They made my experience miserable to say the least, not only before my wedding, but after as well. Management was rude leading up to our event where we had to go directly to the owner to get things taken care of. I would call on multiple occasions and not receive a call back. I would have to ask for things multiple times before getting an answer.
For my wedding, I did assigned seating but was told that they don’t have table numbers and they would not set out my table numbers even though they were ones to make my seating number arrangement. During my wedding, serving trays were left out the entire night so now they are a part of my wedding pictures and video. The food was horrible outside of their chicken. We were promised by the owner that he would be available that day to make sure things went smoothly; he wasn’t.
But then after the event was what topped it all on the scale of frustration. To be called 2 days after your wedding to be yelled at on the phone, to call my sister-in-law “classless”, and then to never call back afterwards is just unacceptable. Such a shame that such a beautiful venue has been made so sour due to their management.
Besan Sent on 06/23/2019

1 out of 5 rating
- Quality of service
  1 out of 5 rating
- Average response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Burton Manor gone Downhill

Under new management since my wedding and my brother’s wedding yesterday was a terrible experience compared to what we received three years ago. Food was terrible with the exception of the chicken. They also made the experience for the bride and groom very difficult leading up to that day which is the last thing they should have to deal with. I was very disappointed.
S Sent on 02/02/2018

0.5 out of 5 rating
- Quality of service
  0.5 out of 5 rating
- Average response time
  0.5 out of 5 rating
- Professionalism
  0.5 out of 5 rating
- Value
  0.5 out of 5 rating
- Flexibility
  0.5 out of 5 rating
I recently attended an annual event here, during which there was another party in a different room. In the common area, near the restrooms, the other party brutally assaulted a couple that was attended the same event as me. There were 4 to 5 men attacking the husband, one even bit him, and his wife was attacked when they saw her calling 911. The cops took away 2 people but the management was no where to be found. The employees weren't helpful either. It's hard to believe they don't have any type of management during events, especially due to the area the manor is in. I would not return.

Message vendor

Message

First and last name

Phone number (Optional)

Location

Month

Year

Approx. Guest count

0-75 75-125 125-175 175+

By clicking "Send," you accept our Terms of use and agree to WeddingWire creating an account for you. Your messages may be monitored for quality, safety, and security according to our Acceptable Content Policy. See our Privacy Policy to learn how we handle your data.

Write a review