Brillianteers Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
12 reviews
Recommended by 93% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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Theresa Sent on 11/18/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire experience has been exceptional.
My ring was shipped and received without any problems.The ring is absolutely beautiful.My ring was shipped and received without any problems.The ring is absolutely beautiful. -
Quality of service
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Daniel Sent on 07/15/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing company
It was amazing. The ring beautiful, everyone compliments her ring how amazing it is. For the price its perfect.It was amazing. The ring beautiful, everyone compliments her ring how amazing it is. For the price its perfect. -
Quality of service
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John Sent on 05/21/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Billianteers
Quality is great and they went out of their way to get it to me before Mother’s Day. You couldn’t ask for better service.Quality is great and they went out of their way to get it to me before Mother’s Day. You couldn’t ask for better service. -
Quality of service
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Chris Sent on 05/10/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Ring, Fast Shipping
The ring was beautiful, plus they contacted me to confirm the size, and the ring was delivered extremely fast! I would absolutely recommend anyone to get a ring or any jewelry from Brillianteers!The ring was beautiful, plus they contacted me to confirm the size, and the ring was delivered extremely fast! I would absolutely recommend anyone to get a ring or any jewelry from Brillianteers! -
Quality of service
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Perry Sent on 05/07/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very easy stress free
They made shopping for a ring easy and stress free. The ring is beautiful!!!They made shopping for a ring easy and stress free. The ring is beautiful!!! -
Quality of service
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Len Sent on 04/28/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience!!!
Awesome!!! Beautiful ring. Great quality and service. Couldn't ask for better quality at a great price!!!Awesome!!! Beautiful ring. Great quality and service. Couldn't ask for better quality at a great price!!! -
Quality of service
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Brandon Sent on 04/17/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very satisfied
Great customer service.
Great communication.
Great quality.
Highly recommended.Great customer service.
Great communication.
Great quality.
Highly recommended. -
Quality of service
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Jennifer Sent on 03/31/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Engagement Ring
My ring was perfect! Just as described and customer service was great!My ring was perfect! Just as described and customer service was great! -
Quality of service
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Will Sent on 03/15/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Brillianteers
I was pretty nervous to purchase my ring online but it just seemed like the smartest option for me. I was super pleased with the help I received from Brillianteers! They were super helpful and responded super fast! The ring came and it was beautiful and I couldn’t be happier!I was pretty nervous to purchase my ring online but it just seemed like the smartest option for me. I was super pleased with the help I received from Brillianteers! They were super helpful and responded super fast! The ring came and it was beautiful and I couldn’t be happier! -
Quality of service
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Michael Sent on 05/06/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Awesome service
Customer service was very helpful and polite. Answered any questions that I had.Customer service was very helpful and polite. Answered any questions that I had. -
Quality of service
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Jamal Sent on 04/16/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Brillianteers gave excellent customer service along with a wonderful product
Excellent customer service the diamond was beautiful and my girlfriend loved it. Communication from the company was great and the website easy to use.Excellent customer service the diamond was beautiful and my girlfriend loved it. Communication from the company was great and the website easy to use. -
Quality of service
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Shelly Sent on 12/27/20221 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Wrong item, late delivery, Poor response
I ordered the French Ballerina ring with a 2ct center stone on 12/19. It stated “guaranteed delivery by 12/23”.
The ring wasn’t shipped for days. After 5 phone calls made by me, numerous promises of arrival and compensation for late delivery. The ring arrived on 12/24.
Well, it was the wrong ring. The ring I had orders and paid for 5 days prior had a band with .55 ct diamonds. The ring they delivered had .40 ct diamonds.
I immediately informed them of the issue. After 13 emails, and yet another phone call…. Their response was to send back the ring I received and once they received it and verified it they would make and send the correct ring, at their discretion. I assured them that since I had paid for the correct ring on 12/19, once I had received that ring, I would gladly return the incorrect (less expensive) ring they delivered.
Yesterday, I sent 3 unanswered emails and I am awaiting a response for resolution and compensation.
They are not attentive, do not rectify their errors and clearly are not diligent in assuring that you get what you pay for.
DO NOT ORDER FROM BRILLIANTEERS.
I filed a complaint with the BBB and if I do not get resolution , I will handle this is Small Claims Court.
I ordered and paid for an item I did not get, nor did I receive it by the “guaranteed” date and they do not care.
I ordered the French Ballerina ring with a 2ct center stone on 12/19. It stated “guaranteed delivery by 12/23”.
The ring wasn’t shipped for days. After 5 phone calls made by me, numerous promises of arrival and compensation for late delivery. The ring arrived on 12/24.
Well, it was the wrong ring. The ring I had orders and paid for 5 days prior had a band with .55 ct diamonds. The ring they delivered had .40 ct diamonds.
I immediately informed them of the issue. After 13 emails, and yet another phone call…. Their response was to send back the ring I received and once they received it and verified it they would make and send the correct ring, at their discretion. I assured them that since I had paid for the correct ring on 12/19, once I had received that ring, I would gladly return the incorrect (less expensive) ring they delivered.
Yesterday, I sent 3 unanswered emails and I am awaiting a response for resolution and compensation.
They are not attentive, do not rectify their errors and clearly are not diligent in assuring that you get what you pay for.
DO NOT ORDER FROM BRILLIANTEERS.
I filed a complaint with the BBB and if I do not get resolution , I will handle this is Small Claims Court.
I ordered and paid for an item I did not get, nor did I receive it by the “guaranteed” date and they do not care.
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Quality of service
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