Bridal Connection Reviews

Bridal Connection

Ankeny, IA

4.4 out of 5 rating, 68 reviews

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4.4 out of 5 rating

4.4

Good

68 reviews

Recommended by 87% of couples

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D19Ee95Fe509C589B0D78Db76D01Cd7C3016D4F8 Sent on 08/04/2022

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Great Experience!

Choosing a wedding gown is sometimes difficult; however, the staff at Bridal Connection are wonderful. My family and I had a great experience choosing the dress and the alterations process was super easy. They were so patient with me and willing to help me find just the right dress. I would definitely recommend this bridal shop!
Ashley Sent on 09/26/2021

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Fantastic Experience

I had an amazing experience at Bridal Connections. I visited several shops in the area and this one stood out. I felt truly valued the whole time I was there. My consultant Erin was just fantastic and really understood my style and what I was looking for. The dresses they have are gorgeous and have lots of options to try on all in all sizes. Everyone at Bridal Connections made it very easy to say Yes to the Dress!
Jacqueline Sent on 08/26/2021

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I cannot believe they pulled it off for me!!

THIS DRESS ❤ Omg this dress.
When we first got engaged I had no intentions of a big fancy expensive dress.
But then my mom suggested we go try a few on and get ideas so we could order something online.
So we made an appointment at @bridalconnectiondsm . We got there, Selena listened to what I wanted, and she picked out about 5 or 6 dresses. This was the first one I put on.
The others were also gorgeous, but there was just something about this one.
But I didn't want a big, fancy, expensive dress.... so I grabbed a friend and we went to something like 8 bridal shops around the Des Moines Metro and I tried on probably 40 dresses, and I honestly hated all of them.
So our last stop of the day was back at Bridal Connection. I tried it on and she instantly started crying.
So with the Express permission of my husband-to-be (sight unseen), I bought it.
But there was a problem. It was a size 26. I was probably a size 18/20. So we did a lottttt of alterations. We were almost done with it when we canceled our first wedding so I picked it up, unfinished, and took it home to my moms house for the better part of a year and a half.
Fast forward three more wedding dates, I called my new friend Celina (different one from before, same shop) and told her I needed to see if we could do anything about my dress.... but there was a catch. I had lost 60 more lbs.
I could hear the panic in her voice a little. "Uhhh, yeah. We will absolutely try. But I just want to warn you, that is a LOT. It MIGHT NOT be possible"
So after about a week of panicking, I went in and met with the seamstress and they got started on the dress again.
FIVE more fitting appointments
SIXTEEN more inches out of the waist
Bra cups
Hemming the bottom (which is a task in and of itself)
Cinching the skirt sides
Undoing and redoing the sleeves three times
And a bustle later
We have it.
My seamstress CK worked her BUTT OFF to make sure this dress could happen for me. And Celina (who is seriously a new friend I made out of the deal) made sure it all could happen.
This dress was an absolute dream come true. I'm not 100% how they made it happen for me but DANG 🔥🔥🔥 THEY DID SO GOOD!
Size 26 dress to an estimated size 14. 🤯

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Logan Sent on 08/02/2020

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Amazing experience

Bridal connection in ankeny was more than helpful in our planning process. They got together everything we needed and were great with communicating back and forth with us.
Shelby Sent on 01/29/2020

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It was amazing! I only tried on 4 or 5 dresses and I found the perfect one.

Perfect I wouldn’t have gone to anyone else! The dress I tried on that I really liked was to small so she went and got a different dress that she thought I would like that would fit and even before I tried it on I knew it was the one.
Brittany Sent on 11/19/2018

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I love this shop and it’s amazing staff!

This is an awesome bridal shop! The staff is extremely kind and helpful. They made my bridal experience extra special and so fun and easy for my bridesmaids. I’d definitely recommend!!!
Vicki Sent on 10/17/2018

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Fantastic experience prices and availability of dresses is great the people that work their were happy and fun to be around

This was the best experience a mother could ask for my daughters dress was altered to perfection fit perfect was done when promised Lara helped find all the accessories to go with got the boys/groom all the clothing to go with all came and fit perfect even had the jr brides maid dress the hole experience was perfect and done with such care we were treated as if we were family such a great experience would recommend you go here for no stress and a relaxing experience
Amanda Sent on 05/24/2017

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I cannot say enough positive things about this store. I found the dress of my dreams and feel like a true princess. I was there during their Bridal Styling Event and found the perfect accessories that matched! I can't wait for my wedding day this September!
Jennifer Sent on 12/09/2016

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Very nice people. Very understanding with my budget and I found the dress. Easy to talk to about everything. Very helpful.
User2382419 Sent on 10/21/2015

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Everyone I encountered was so nice and helpful. They had very decent prices and a wide selection!
Katie Sent on 10/08/2015

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The Bridal Connection was one of three Des Moines area bridal shops I visited with my family. One of my favorite components of the dress shopping experience was that they gave me an opportunity to look around and select my favorite dresses in their store. After I selected several dresses I was excited to try on, they listened and helped me to iterate to find the perfect dress. I felt like Kelsey (the woman who was working with me) listened very well and provided perfect suggestions. It was easy to fall in love with the perfect dress.

I was planning a wedding in Ames, Iowa and live in Boston, Ma. The Bridal Connection worked with my schedule and everything worked out as expected. I would highly recommend this establishment to anyone searching for a wedding dress in the Des Moines area.
Jayne Sent on 09/28/2015

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Out of all the places I searched for a wedding dress, Bridal Connection surpassed them all! The atmosphere is beautiful and makes you feel special on your upcoming big day. The staff is super nice and relatable, and patient! I
Jacqueline Sent on 09/22/2015

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I cannot even begin to put into words how wonderful my experience was at The Bridal Connection. The moment I walked into the store, I was acknowledged and helped. My dress consultant was wonderful and listened to all of my needs. I went to the Bridal connection on September 20th for their Justin Alexander Trunk Show. It was my first time even trying on gowns, so I didn't know what to expect and i wasn't planning on buying anything. My consultant answered all of my questions and made me feel better about the process. She then told me that most brides find their dresses in the first 6 they tried on. To be honest, I thought she was joking. I was completely wrong. I found my dress on the FIRST try! The first Justin Alexander dress I tried on, I ended up purchasing. Even when I was unsure if it was the dress (but everyone else seemed to know it was), she talked me through it and told me to try on as many as I wanted to. It only took one more for me to realize that the first one was it. The Justin Alexander designer was also present during my fitting and helped through the entire process. What a unique experience! He even did my fitting - very cool. I even got 20% off of my dress because I booked through the bridal show!
The owner of the store came by to talk to me and my family - she was great as well! Everyone was so friendly and helpful. I felt no pressure to buy anything, but I did because their dresses are amazing! I cannot thank them enough for all of their help. It made my dress trying process fun, unique and memorable! I highly recommend them!
Amy Sent on 08/20/2015

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Lara is amazing to work with! Without her I would not have felt confident in finding the right dress for me.
Jessica Sent on 07/17/2015

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What a great experience!!! Great selection and Lara made it so easy. I thought I knew what I wanted but she knew better ☺️ She brought me some selections I knew I would love when I didn't at the time. I ended up picking one of hers and I love it! I will be taking my bridesmaids their for there dresses. It's a one stop shop! Wedding dresses, bridesmaids, tux, prom and even a travel agent wow!!!
Anna Sent on 11/07/2014

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Wonderful experience finding my dream wedding dress. Very nice set up. While walking down a mock isle, I was able to see all angles of my dress in various mirrors set up in the store. Would highly recommend Bridal Connections! Anna K was awesome to work with and very informative! My family and friends that were able to join me had nothing but excellent things to say!
Samantha Sent on 10/24/2014

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Kelsey was amazing and I am so excited about my dress!
Tara Sent on 10/22/2014

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Great job!! I didn't have an appointment and they fit me in and I found my dress!
Ana Sent on 10/22/2014

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The staff at The Bridal Connection is FABULOUS! Words cannot express how grateful my family and I are for all of the wonderful service they have provided to us over the years. Lara is a very hands on owner that is accepting of all body types, and has trained her staff to be the same. I am so grateful that I happened across them 4 years ago! Thank you all for your help making this a truly wonderful chapter of my life.
Kimber Sent on 10/19/2014

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Anna was AMAZING!! She made my experience fantastic. She was so talkative and listened to what I wanted. She kept picking dresses that I liked one after another. I had two other appointments that same day and didn't find a single one that I kinda liked. I would recommend her and the store to anyone!
Brittney Sent on 10/19/2014

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Katie was super friendly and helpful.
Erica Sent on 10/12/2014

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My mom and I came to Bridal Connection to look at wedding dresses. The boutique is so cute and they have a great selection. The lady that helped us was so sweet and helpful. And after 1 hr and five dresses later we found the perfect one :)
Caitlin Sent on 10/12/2014

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They were very accommodating and worked with my schedule.
Morgan Sent on 10/07/2014

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Stevie was so helpful and so nice. She let me take my time in the store. I felt really comfortable. And I love my dress!!
Kate Sent on 10/04/2014

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My dress is so unique and different. I love it!
User1810592 Sent on 09/15/2014

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Even though I didn't have an appointment they found a way to squeeze me in and I ended up finding my dress!
Becky Sent on 09/13/2014

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The Bridal Connection made my shopping experience incredibly easy. I walked in, gave some thoughts as to what I was looking for (but really has no clue) and to owner knew exactly what dress I would love. I tried it on and knew immediately it was the dress of my dreams. The selection was broad enough without being overwhelming and I loved the intimate experience. My consultant was amazing and quick to respond to my emails and the consultants wwe so helpful when looking at jewelry, vail options, etc. my experience was everything I was hoping it would be and I love that their dress selection is unlike any I've seen in other stores.
User1808168 Sent on 09/13/2014

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Katie was a great stylist !! She was so helpful and very professional . Loved this store !!
User1732719 Sent on 07/26/2014

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I bought the my wedding dress at Bridal Connection and I cannot recommend them enough!!! I absolutely LOVE my dress!!! They have an absolutely gorgeous selection of dresses with good variety. The store itself is gorgeous and feels luxurious. The staff is incredible, the best I encountered while looking for dresses in Des Moines area. The staff is very friendly and helpful, gives you their full attention, and does their best to make you have the best experience you can. They always remembered my name and helped me make decisions about ivory men's shirts, which we ended up buying through them. Even when we were considering shirts from different stores, they did their best to help us make the best decision. I really wish we had bought the bridesmaid dresses and mothers dresses there, because they were so wonderful to work with and had a great selection. My maid of honor bought her headband there, too. Alterations were great and were affordable. Please check out Bridal Connection for your wedding attire!!! I am so glad I did :)
User1728112 Sent on 07/23/2014

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The second I walked into the store, I was greeted with warm faces and I felt very comfortable throughout my whole dress fitting. I had multiple workers helping me decide on the perfect dress and they were able to answer my many questions. I would definitely recommend this store to other friends who are also getting married!
Bri Sent on 02/25/2014

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This past weekend I had the most WONDERFUL experience picking out my wedding gown with Lara! I can't say enough great things about Bridal Connection! I had a very large entourage and Lara was sure to make us all comfortable. What I liked best is that she made the day about my experience trying on wedding gowns. She explained all the different silhouettes and enhanced my bridal vocabulary. She was very patient when I tried to explain what I didn't like about certain dresses and respected my budget. Most importantly, she was SO FUN TO WORK WITH! I never felt pressured to purchase my dress as Lara had my best interest in mind. After picking out my dress, she even assisted my group in picking out bridesmaids dresses which we will also be purchasing from Bridal Connection. I cannot wait for more trips into this shop! I can't thank Lara enough for the experience, it was definitely what I dreamed wedding dress shopping would be like.
Alysha Sent on 11/26/2013

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My experience was one I will never forget...Bre was amazing & made my "Yes to the Dress" such a wonderful time!! This store shines above all others in so many ways...I can promise you wont be disappointed...
Nichole Sent on 11/26/2013

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LOVE Bridal Connection and recommend it to anyone who is getting married! The showroom is absolutely gorgeous, and so are the dresses they have to choose from. The employees are all very nice and very helpful. The owner is a sweetheart, and very understanding of a bride's needs :) If I had to do it all over again, I would go back to Bridal Connection every day of the week!
User1235781 Sent on 07/10/2013

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The selection is amazing! The salon is beautiful! The staff goes above and beyond for their brides! I was blown away by every aspect of The Bridal Connection.
User929822 Sent on 09/11/2012

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Wide selection of dresses in all price ranges. I bought mine off the clearance rack. Very helpful and fun to work with.
Tanya Sent on 07/06/2012

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I really liked this dress shop, it's small and more personal feeling than those bigger stores. The girls who worked there were honest about what they did and didn't like about dresses I tried on. They have a great selection and I only needed to try on about 5 dresses before I found the one. The seamstress did a great job on it, she took off the train and hemmed the whole thing up to floor length. It fit perfectly the day of! The only weird thing is that they also run a travel agent service and tried selling me on that a couple times, but they weren't rude or anything, just promoting their side business.
Danielle Sent on 12/01/2015

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I had such an enjoyable experience with finding my dream dress. They were nice, fun and listened to what I wanted. Great service and great selection!
Amy Sent on 11/19/2014

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Stevi was a great consultant. She showed me around the dress racks and let me pick out some dresses on my own, then she found more that matched my style. She did a great job of getting me in and out of the dresses quickly and comfortably. The only thing I didn't like was that she did have me try on a dress that was above the budget that I gave her. She didn't pressure me to buy one but was helpful in helping me figure out which dress was my favorite.
User1999689 Sent on 08/11/2014

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All the staff were so nice! They made sure that I had the best experience possible. Katie was wonderful. Thank you for helping me find my dress!
User1732472 Sent on 07/25/2014

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It would have been nice if there were some more options of dresses that had lace and beadwork.
User1891808 Sent on 10/28/2014

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First of all, their showroom is drop dead beautiful! When I arrived for my appointment to try on dresses, it was the first time I was sat down for a real consultation. The first three stores I had been to just threw me straight in with no questions on what I was looking for and budget.
When I first was picking out dresses to try on, I did feel that they didn't have a huge selection. I also wasn't considering mermaid or trumpet style dresses either. So that could make a difference. The girl helping me was so fantastic. I did end up finding the dress of my dreams. Then came alterations, which I was very nervous because you hear horror stories about alterations. I have zero complaints about my experience. I feel the price was suitable for what had to be done to my dress. The alterations were quick and quality. I would definetly recommend The Bridal Connection!
User1253742 Sent on 06/17/2013

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Very personable staff that work with only 1 bride at a time. Great facilities with individual mirrors for all brides. Large seating area for family and friends joining you. Consultants take time to pick out dresses that match your tastes and budget. Great store!
Jennifer Sent on 08/18/2011

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So the whole Bridal Gown shopping experince had started off a little bumpy, until I stepped into the Bridal Connection. I am not going to say what salon I had stopped at first, but the experince....TERRIBLE!! I showed up at the Bridal Connection on a Monday, without an appointment. Even though they appointments are semi neccessary, I was helped right away....definite plus!! My consultant Haley was fabulous, she was excited for me....eagar to help me find my PEFECT dress, in MY budget. Not one gown did she pick exceeded my budget, same with my accessories! She gave me a discount for purchasing on my first day, which was incredibly helpful!!! I am so greatful to have worked with a Boutique that honestly cares about your BIG DAY!!!
Susan Sent on 01/12/2016

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I loved my experience at Bridal Connection. They made my mom and I feel so comfortable and welcome. After choosing my dress, I required three separate rounds of alterations. They were always able to accommodate my schedule as I was driving from 1.5 hours away for fittings. They only charged me for the first round of alterations! My dress was an absolute stunner. I received compliments all night long on how gorgeous my dress was and how well it fit!
User1791419 Sent on 02/24/2014

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I found my perfect wedding dress at Bridal Connection, it was the first store we visited. I didn't have an appointment but they were able to fit me anyway.
User1454988 Sent on 11/26/2013

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We worked with Anna on the purchase of my wedding dress, along with my mother in law's gown. She was absolutely fantastic and I'm so glad she happened to be there during both of our shopping trips as well as most of our follow up appointments. All of our alterations were done very well and I think that price-wise, it was very reasonable considering I had some significant adjustments made. During one of my fittings, however, I did have an employee assisting me that was less than helpful. Even though I had an appointment, I finally had to ask about the status of when I would be served as I waited for 30 minutes past my set time. The employee that ended up helping me didn't seem excited to be there at all (I was by myself for my first wedding gown fitting because family unfortunately do not live near me, which made this experience more of a downer). Looking past that blip, though, I would highly recommend the Bridal Connection. Anna is definitely a gem!
Randi Sent on 11/20/2012

4.4 out of 5 rating
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  4 out of 5 rating
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The staff at bridal connection was overall pretty good to me I was excited when the dress I got was only the third one I had tried on. The staff was helpful and worked with times and schedules very easily. The only trouble I had was when it came time for the altering I went and they decided which alterations needed to be made and made the next appointment... when I arrived for the next appointment and got into my dress it didn't seem like much had changed and the pins were still in the dress, they seemed to scramble around and brought out both of the seamstresses and made it seem like it was me that still wasnt fitting correctly into the dress...so i made yet another appointment and it seemed to be fixed the second time around. The staff was still very friendly throught the alteration process I am just not sure anything got done the first time around. They made it right and my dress was perfect for my wedding. I have a wedding I have to be in in a few months and that is where I have to get my bridemaid dress and I am more than happy to be working with them again and to be able to give them business again. I would reccomend bridal connection, I would just say watch your alterations.
Laura Sent on 07/20/2010

4.4 out of 5 rating
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Wonderful customer service, let me stay longer than my planner appointment, gave me lots of great advice. I would highly recommend them!
Emma Sent on 10/01/2013

4.3 out of 5 rating
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  4.5 out of 5 rating
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  5 out of 5 rating
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  4 out of 5 rating
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  5 out of 5 rating
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  3 out of 5 rating
My dress was a Justin Alexander which is only sold in two places in Iowa. I loved my dress, but I felt of lot of pressure to purchase that day. luckily I was able to negotiate alterations and storage for buy the brand new sample. I did have 8 alteration appointment to get the dress to fit but all in all I loved my dress.
Trisha Sent on 03/26/2012

4.3 out of 5 rating
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  4 out of 5 rating
Dresses were amazing. A little crowded due to walk-ins welcome, which took my attendant away more than usual. They were willing to work with me on bridesmaids dresses even if they didn't carry that brand. However, their sizing is a little off. My dress and all of my bridesmaids dresses were all too small, and they were hard to negotiate that we used them for measuring everyone and the dresses were still too small. But they were willing to work with us on one problem that a dress they said they could order in extra length didn't, and they agreed to fix it for free without a hassle!
Katelynn Sent on 10/14/2011

4.3 out of 5 rating
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  5 out of 5 rating
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  4.5 out of 5 rating
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  3 out of 5 rating
I purchased my gown from the Bridal Connection in February. The staff was above and beyond fabulous, my whole appointment! They really made me feel as well as look like a princess. I could not be more happy!! Thank you Bridal Connection!!
Katie Sent on 02/10/2017

4.2 out of 5 rating
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  5 out of 5 rating
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I bought some accessories here to go with my dress, they were originally rude to me when I stopped in to just look at belts (which are still a pretty penny) but quickly changed their tune when realized I was going to purchase one. The owner came out and totally redeemed her staffs behaviors. They had attempted to sell me the one from the rack that was stained and had some beads missing. She went in the back and quickly came out with a new one after I pointed out these issues. I had tried on dresses there prior, but purchased elsewhere.
User2351892 Sent on 10/06/2015

4.2 out of 5 rating
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I was very impressed with the selection of dresses and the variety of price ranges that the Bridal Connection had in the store, and I did find my dream dress there. I think that the service is friendly and the alterations department did a fantastic job with all of the changes I needed.
User1291011 Sent on 08/17/2013

4.2 out of 5 rating
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very sweet to work with a little on the pricier side but i thought it was worth the extra cost to have a great experience and good one ok a kind choices i was not able to find else where being a plus size bride and the quality was sooooooo much better then davids bridal!!!!!
Katie Sent on 03/11/2010

4.2 out of 5 rating
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  5 out of 5 rating
The ladies at the shop were very flexible. They always remembered me and were extremely pleasant and helpful. Highly recommended!!
Kelly Sent on 02/27/2014

3.8 out of 5 rating
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They went out of their way to get me the lace jacket that I wanted to wear with my wedding dress. They are easy to get a hold of and I can alway get an appointment with their very helpful staff.
Stacey Sent on 11/29/2011

3.5 out of 5 rating
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We ordered my bridal gown and 7 Bridesmaid dresses from Bridal Connection. The service we recieved in the store was good and I absolutely loved my dress (and recieved a ton of compliments on it!). The staff was great with working with me as an out of town bride; I do wish they didn't charge shipping charges to the store when its required to ship it there first.. seems kind of silly and on top of $170+ dresses the $10-$15 is just kind of annoying.
Sara Sent on 06/25/2009

3 out of 5 rating
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The beginning of my experience with the Bridal Connection was absolutely great. Lara made me feel like a princess, and really got me excited to be a bride (I had just started planning, so I wasn't quite in "wedding mode" yet). I picked out a beautiful Alfred Angelo gown which was priced under retail. My dress came in with plenty of time, and she reccomended a great seamstress. Things also went fairly smoothly for my bridesmaid. Unfortunately, things did not go so well for my flower girl. She tried on a rather expensive flower girl dress and fell in love with it. I let my bridal party pick their dresses, so when she and her mother chose it, I thought nothing of it. My flower girl is very skinny, and we shopped early. She had just turned 6 and wouldn't be a flower girl until she was 7. At the time we ordered she wore a 5, so we were going to order a 6 or 6x. However, the dress shop said that that was a dumb idea, and we needed to order a size 7. We argued with them for a while, but eventually they won. When it came time to go in to try on the dress (closer to the date, and about the time alterations were needed) the dress was HUGE, the flower girl was in a 6, and the dress was a size too big. They wouldn't return it for a smaller size since it was a "custom order" because we picked a color from the alfred angelo colors. Also, the alterations for the dress cost nearly as much as the dress because it had to be taken in so drastically. They refused to chip in for any of it, even though they pressured us into buying the wrong size.
I love Lara to death, but some of the things that went on just weren't up to par.
Also, my mother called and paid for a headband for me over the phone as a surprise. Unfortunately they "lost" the record of that, and refused to let us have the tiara until they found it....which happened to be the day of the wedding...we had a destination wedding and were 15 hours away when they called to say "come get it". Since I clearly could not use the tiara, they offered store credit, but not a cash (or charge back to the card) refund! We are still arguing over this.
User1451550 Sent on 11/24/2013

2.9 out of 5 rating
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  3 out of 5 rating
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Wasn't impressed I loved my dress but that was it. I hate that we got 17 tuxes there and only a few were right and got all our bridesmaids dresses there so you can equal up how much $ was spent there just on our wedding party and they send your 3000 wedding dress out in a plastic bag.. Come on people
Greg Sent on 11/20/2016

2.8 out of 5 rating
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  2.5 out of 5 rating
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  3.5 out of 5 rating
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  1.5 out of 5 rating
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We had driven at least 2.5 hours to come and check out their selection of prom gowns. When we arrived we were not greeted right away. The receptionist was short and said that we wouldn't be able to look because consultants were busy. I had told her how far we had driven and that we just wanted to look, but she sounded rude and continued to say we weren't allowed to look. The assistant manager finally stepped in and appoligized and said she would be able to take us right back. After all the mess up front we did enjoy our time. Would rate better if quality of service when we arrived was better handled.
Melissa Sent on 04/04/2017

2.5 out of 5 rating
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The bridal connection had its positives and negatives. The store front was very professional, and extremely clean. The front receptionist was polite and helpful. Our consultant gave us a tour of the bridal salon and was overall friendly. However, once we started trying on dresses she did not listen to what I was asking for. She tried ending our appointment early, and was trying to convince me that I was overwhelmed with dress shopping. She was visablly upset that I was not going to be purchasing a dress that day and it seemed like I was only a sale to her.
User2168726 Sent on 06/08/2015

2.4 out of 5 rating
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  1.5 out of 5 rating
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  4 out of 5 rating
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  2.5 out of 5 rating
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  0.5 out of 5 rating
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  3.5 out of 5 rating
I was not pleased with the alterations. The dress I picked probably should not have been the dress I picked for my body shape. However the "professionals" who worked there assured me that they can make the dress fit just right to the proportion of my body and I had nothing to worry about. I would have rather had someone be honest and say, "sorry but this dress isn't made for someone with your figure", then to try to "make" it fit. I had found a dress similar to this one at Davids bridal, at much of a lesser cost, just wasn't pleased with the back of the dress. showed them the dress, and they said, they can make this dress even better then Davids bridal and their quality of dress is better then davids. After 4 alterations and money out the door, the dress did not fit like the one at David bridal. I wish I would have taken the dress at David bridal, saved money, and settled for the backing, instead of having to settle for a dress that cost a lot, and didn't fit right. First alteration, the dress gave me 4 boobs kind of look. second alteration you could see the boneing sticking out of the dress near bust area. third alterations the boneing was taking out, and the sleeves were taken in, which caused it to be too tight around my arms and bust. The lady who helped me for the last time (which I didn't have the same person every time, and that was frustrating) was very apologetic, and she very well could see the issues herself. I told her I was not pleased, and don't understand how this could be happening, they are the professionals at this, not me. If you plan on buying a dress, and know what kind of alterations it needs, be aware of the body figure first. because that will take "professionals" to make the proper alterations. I settled, and I didn't like that feeling, but overall, my wedding was GREAT, and a dress is a dress, Its the man I married that made it all the better!!!!
Private U. Sent on 10/03/2015

2.1 out of 5 rating
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  1.5 out of 5 rating
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  3.5 out of 5 rating
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Overall, I had a poor experience with the Bridal Connection. The two biggest concerns were the misrepresentation of the price of the dress and alterations. I was promised a discount for purchasing on my first appointment which I did not receive due to the dress being on sale. This was not disclosed until after the contract was signed. There was no flexibility or customer experience accounted for as it was sales mistake in misquoting and should have been honored. The only reason the dress was purchased at that time was due to the promise of the discount. In addition, at the initial appointment, there were unprofessional comments made in front of me about another sales team member. I would have gone to the manager; however, it was the manager involved in the conversation.

Alterations were frustrating in addition to being beyond the initial quote and having to continue to add new alteration items. I received a ripped lace jacket that had to be sewn as they would not return it and get another one. I did not receive any explanation as to why I was unable to return a defective product. The most frustrating was going in for the final dress fitting where the dress had been taken in too much and I was unable to fit into the dress. I had to take additional time off of work and went through another final dress fitting the week before the wedding. The seamstress and representative truly turned the experience around as they worked for 2 hours to continue to make necessary alterations for the dress to fit.

Overall, it was a frustrating and stressful experience due to the pricing misrepresentation and alterations that were expensive and not completed timely or properly (a member of my wedding party had to make alterations on the wedding day). Essentially, the money I spent was not worth the time, energy and stress I experienced while working with this vendor.
User1251397 Sent on 07/21/2013

2 out of 5 rating
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  3 out of 5 rating
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  1 out of 5 rating
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  0.5 out of 5 rating
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I really liked my dress, but the service was poor
Julia Sent on 07/21/2009

1.8 out of 5 rating
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  4 out of 5 rating
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  1 out of 5 rating
Not the greatest to work with, tried to charge extra for everything and that wasn't too nice
Jessica Sent on 09/22/2011

1.5 out of 5 rating
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  3 out of 5 rating
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  1.5 out of 5 rating
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  1.5 out of 5 rating
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  0 out of 5 rating
Bridal Connection was very nice and accommodating while I was looking at wedding dresses but once I bought the dress they starting treating me like I was no longer a bride. the alterations were done wrong. I had to pull up my dress when i was walking down the aisle so i didn't walk on it.
Keren Sent on 08/18/2024

1 out of 5 rating
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Wedding nightmare

Worst experience ever; bought my daughter’s wedding dress here along with renting all the suits for the wedding party. Drove 5 hours round trip so we could be measured by the staff there. Requested the wedding dress to be cleaned and pressed with a pickup date of two days before the ceremony. Wedding dress was not done on time and was promised it would be ready in 30 and that the store would call when ready—no call had to pick up the following day. The dress had makeup on the bodice and the hem was not even. None of the suits were measured properly , incorrectly shoe sizes were ordered too. Had to return the following day 1 1/2 hr drive and still was the suits were wrong. 30 minutes before pictures day of the wedding the store dropped off my sons suit. I had to request it be delivered to the wedding venue. The store manager/owner NEVER once called to apologize or offer to help in any way. Save yourself the trouble and avoid using this store for anything.
K Rudolph Sent on 08/22/2020

1 out of 5 rating
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Waste of time

We went to this store looking for a particular dress. I called ahead to make sure it was there. The consultant put my daughter in everything but that dress, and did not listen to what my daughter wanted. I felt like we were at a car dealership where the salesman tries to sell you features you don't want or need. It was obvious my daughter wasn't happy, almost in tears, but the associate kept pushing for the sale. I drove 5 1/2 hrs for this appointment; what a waste of time.

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