Brian Gavin Diamonds Reviews

Reviews

• Yannick Sent on 12/04/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Stunning Ring

  I purchased my wife's engagement ring through Brian Gavin. Their customer service team is top notch and set expectations about the whole process from the beginning. When I finally got it, I couldn't believe how beautiful it was. My wife's face when I put it on her finger was priceless!

  I purchased my wife's engagement ring through Brian Gavin. Their customer service team is top notch and set expectations about the whole process from the beginning. When I finally got it, I couldn't believe how beautiful it was. My wife's face when I put it on her finger was priceless!
• Amy Sent on 11/02/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  EXCELLENT diamonds for an amazing price!! I researched what diamond I wanted as the center stone for my now fiancée's engagement ring for 2 years, with lots of help from many experts. I finally decided on a brilliant cut round diamond, SI1 clarity, in I color, and I could not ask for a more beautiful or decently priced stone!!
  
  Katie from Brian Gavin was so helpful in answering all my questions, and helping me to feel confident in purchasing a diamond online. I was nervous to buy a diamond online, but I would do it again through Brian Gavin Diamonds in a heartbeat!
  
  I bought the setting at a local jeweler - and even they were so impressed by the quality and price of the BG diamond, they said they couldn't have done any better.
  
  ALSO: A special bonus - Katie and the Brian Gavin staff were so warm and respectful to me - even after knowing that I am a woman who was planning to propose to another woman. This didn't phase anyone, and they treated me with excellent customer service skills. Almost anyone who is planning a same-sex wedding can understand and appreciate how nice it is to be treated the same as any heterosexual couple.
  
  I would DEFINITELY recommend Brian Gavin Diamonds to everyone - I won't get future diamonds from anywhere else!

  EXCELLENT diamonds for an amazing price!! I researched what diamond I wanted as the center stone for my now fiancée's engagement ring for 2 years, with lots of help from many experts. I finally decided on a brilliant cut round diamond, SI1 clarity, in I color, and I could not ask for a more beautiful or decently priced stone!!
  
  Katie from Brian Gavin was so helpful in answering all my questions, and helping me to feel confident in purchasing a diamond online. I was nervous to buy a diamond online, but I would do it again through Brian Gavin Diamonds in a heartbeat!
  
  I bought the setting at a local jeweler - and even they were so impressed by the quality and price of the BG diamond, they said they couldn't have done any better.
  
  ALSO: A special bonus - Katie and the Brian Gavin staff were so warm and respectful to me - even after knowing that I am a woman who was planning to propose to another woman. This didn't phase anyone, and they treated me with excellent customer service skills. Almost anyone who is planning a same-sex wedding can understand and appreciate how nice it is to be treated the same as any heterosexual couple.
  
  I would DEFINITELY recommend Brian Gavin Diamonds to everyone - I won't get future diamonds from anywhere else!

  Brian Gavin Diamonds's reply:

  Thank you so much for your glowing review—we’re so happy your research led you to us! Our team understands that buying diamonds online is new to most customers, so we strive to offer a phenomenal experience from start to finish. Katie and our team were so honored to help you select the perfect engagement ring for your bride-to-be. Congratulations—we wish you both a lifetime of happiness.
• Erica Sent on 10/29/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My now fiancé spent months learning about and looking at diamonds. He stumbled on Brian Gavin pretty early into his search and became totally obsessed with the hearts and arrows cut and the blue diamonds. He searched many many other sites with their version of hearts and arrows, but BG always came out on top. He finally decided to purchase a Brian Gavin blue, hearts and arrows cut. He fiancé picked it up from FedEx and noticed it was in a rather large box. to his surprise, it contained not only the diamond, but quite a few other goodies that just made the experience amazing and totally worthwhile. I absolutely LOVE my BG diamond!!! We've since visited quite a few "top dog" diamond stores and none of the diamonds have been as clear or cut as beautifly as mine. I love showing off my strong blue fluorescence with the uv light they included and was recently able to show it off to a group of strangers while standing in front of the hope diamond at the smithsonian museum! How awesome is that!! Thank you Brian Gavin helping my fiancé buy an amazing diamond that everyone is just in awe over.

  My now fiancé spent months learning about and looking at diamonds. He stumbled on Brian Gavin pretty early into his search and became totally obsessed with the hearts and arrows cut and the blue diamonds. He searched many many other sites with their version of hearts and arrows, but BG always came out on top. He finally decided to purchase a Brian Gavin blue, hearts and arrows cut. He fiancé picked it up from FedEx and noticed it was in a rather large box. to his surprise, it contained not only the diamond, but quite a few other goodies that just made the experience amazing and totally worthwhile. I absolutely LOVE my BG diamond!!! We've since visited quite a few "top dog" diamond stores and none of the diamonds have been as clear or cut as beautifly as mine. I love showing off my strong blue fluorescence with the uv light they included and was recently able to show it off to a group of strangers while standing in front of the hope diamond at the smithsonian museum! How awesome is that!! Thank you Brian Gavin helping my fiancé buy an amazing diamond that everyone is just in awe over.

  Brian Gavin Diamonds's reply:

  Erica, thank you so much for taking the time to share your Brian Gavin Diamonds story. With five generations of diamond cutters in our family, we offer the best in cut, color and quality. Our Brian Gavin Blue line is like no other and we love hearing what our customers have to say about its unique qualities. What a great story about the Smithsonian! We’re so pleased to hear you wowed the crowd with your Hearts and Arrows stone. We wish you and your fiancé a beautiful marriage!
Are you interested?
Send a message
• 
  User2333555 Sent on 09/24/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My fiancee purchased my engagement ring from Brian Gavin Diamonds after doing countless hours of research. The idea of purchasing a diamond from an online retailer without ever seeing the product in person was a bit nerve-wracking, but he fretted for no reason. He received frequent updates about the order status and the package was delivered securely. I was not involved in the ordering process, but am thrilled with the results! It's a beautiful ring, and looks like a flawless diamond to the naked eye. I needed the band resized, and this was easily achieved with the help of the friendly Brian Gavin diamonds customer service representatives. We're both pleased with the final product.

  My fiancee purchased my engagement ring from Brian Gavin Diamonds after doing countless hours of research. The idea of purchasing a diamond from an online retailer without ever seeing the product in person was a bit nerve-wracking, but he fretted for no reason. He received frequent updates about the order status and the package was delivered securely. I was not involved in the ordering process, but am thrilled with the results! It's a beautiful ring, and looks like a flawless diamond to the naked eye. I needed the band resized, and this was easily achieved with the help of the friendly Brian Gavin diamonds customer service representatives. We're both pleased with the final product.

  Brian Gavin Diamonds's reply:

  Thank you so much for sharing your positive experience with us. Customer service is at the cornerstone of our business and we truly enjoy working with shoppers to create their dream ring. Our team loves to ensure that our customer service is as dazzling as our diamonds. We’re elated to hear that you were impressed with your Brian Gavin Diamonds ring. We hope to work with you again in the future!
• Olga Sent on 08/19/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We are quite far away from TX, and yet I know that I will never consider another diamond vendor. I have both my engagement ring and wedding band from BGD, and they are pure perfection - even though I do not have a huge rock by any means, I constantly get complimented on the sparkle it gives off. The difference between the BGD Signature cut and your average stone is incredible!
  
  They are definitely not cheap, but I will take a smaller BGD stone over a larger non-BGD stone any day.
  

  We are quite far away from TX, and yet I know that I will never consider another diamond vendor. I have both my engagement ring and wedding band from BGD, and they are pure perfection - even though I do not have a huge rock by any means, I constantly get complimented on the sparkle it gives off. The difference between the BGD Signature cut and your average stone is incredible!
  
  They are definitely not cheap, but I will take a smaller BGD stone over a larger non-BGD stone any day.
  
• 
  User1754051 Sent on 08/07/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I learned about Brian Gavin diamonds at diamonds.pro (truthaboutdiamonds.com at that time). I also considered James Allen. I decided to get the diamonds online because they are much less expensive than the equivalent diamond at retail. Quality is superb and, from what I understand, all their signature diamonds are eye-clean.
  
  I had them ship me the diamond first before getting it set in a custom setting (which was not returnable). Because I couldn't justify the cost without seeing the product first, I had it appraised before sending it back to Brian Gavin. They made the custom setting and the final result was perfect... if it was good enough to convince her to marry, I'm sure you'll be satisfied too.

  I learned about Brian Gavin diamonds at diamonds.pro (truthaboutdiamonds.com at that time). I also considered James Allen. I decided to get the diamonds online because they are much less expensive than the equivalent diamond at retail. Quality is superb and, from what I understand, all their signature diamonds are eye-clean.
  
  I had them ship me the diamond first before getting it set in a custom setting (which was not returnable). Because I couldn't justify the cost without seeing the product first, I had it appraised before sending it back to Brian Gavin. They made the custom setting and the final result was perfect... if it was good enough to convince her to marry, I'm sure you'll be satisfied too.
• Lauren Sent on 06/06/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I absolutely love my engagement ring and wedding band from BGD. My husband designed the engagement ring with their help, and it is perfect. We designed the matching band together, and it is beautiful! Jamie from BGD was wonderful to work with, and I recommend Brian Gavin Diamonds to anyone who is in the market for something sparkly!

  I absolutely love my engagement ring and wedding band from BGD. My husband designed the engagement ring with their help, and it is perfect. We designed the matching band together, and it is beautiful! Jamie from BGD was wonderful to work with, and I recommend Brian Gavin Diamonds to anyone who is in the market for something sparkly!
• Audrey Sent on 05/29/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Brian Gavin Diamonds is such an amazing company! My husband and mom worked with them when selecting my engagement ring. When we decided to elope, we weren't sure we would be able to get a custom piece in time for our rapidly approaching nuptials. I stopped by the common jewelry stores (Jared's, Shane Co, etc) and found a style I liked but it was definitely not the quality I was used to from my other jewelry. With less than a months notice, Lesley was able to coordinate the creation of my custom ring (a simple, very thin band with diamonds and a little curve in the middle to compliment my brilliant diamond). We received the ring just in time and I was completely in awe. It's much more beautiful than I could have imagined. I receive compliments on the style all the time. It's very feminine and GORGEOUS! We always recommended BG to our friends because we know they will get a quality piece of jewelry.

  Brian Gavin Diamonds is such an amazing company! My husband and mom worked with them when selecting my engagement ring. When we decided to elope, we weren't sure we would be able to get a custom piece in time for our rapidly approaching nuptials. I stopped by the common jewelry stores (Jared's, Shane Co, etc) and found a style I liked but it was definitely not the quality I was used to from my other jewelry. With less than a months notice, Lesley was able to coordinate the creation of my custom ring (a simple, very thin band with diamonds and a little curve in the middle to compliment my brilliant diamond). We received the ring just in time and I was completely in awe. It's much more beautiful than I could have imagined. I receive compliments on the style all the time. It's very feminine and GORGEOUS! We always recommended BG to our friends because we know they will get a quality piece of jewelry.
• Allison Sent on 11/27/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The team at BGD (Lesley) are AWESOME!!! I had stones from a family ring that I wanted to reset and they worked with me to tweak an existing design and customize it just a bit. I was stunned when I opened the box - the craftsmanship and finishing are spectacular. The experience was excellent - compared to just going into a store and picking a setting, and hoping that they fit your stone into it right, it couldn't be more different. There is a real passion and energy with these folks, and their work is unmatched. The customer service is excellent. Shortly after I got my ring I worked with them to reset another stone into a bezel pendant, which was equally beautiful. Now, I can think of a few more projects I'd like to do with them! Lesley and Brian and the team are amazing! Highly recommend!

  The team at BGD (Lesley) are AWESOME!!! I had stones from a family ring that I wanted to reset and they worked with me to tweak an existing design and customize it just a bit. I was stunned when I opened the box - the craftsmanship and finishing are spectacular. The experience was excellent - compared to just going into a store and picking a setting, and hoping that they fit your stone into it right, it couldn't be more different. There is a real passion and energy with these folks, and their work is unmatched. The customer service is excellent. Shortly after I got my ring I worked with them to reset another stone into a bezel pendant, which was equally beautiful. Now, I can think of a few more projects I'd like to do with them! Lesley and Brian and the team are amazing! Highly recommend!
• Andrea Sent on 02/17/2010
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We went to BGD to purchase our engagement and wedding rings. The whole experience was fabulous!! Their website made it easy to narrow down diamonds and settings that we were looking for. The personable appointment with BGD made it easy to fall in love with the quality of diamonds and gorgeous rings settings they design. They truely want to make you happy and design rings that fit your complete satisfaction!! An amazing experience!!

  We went to BGD to purchase our engagement and wedding rings. The whole experience was fabulous!! Their website made it easy to narrow down diamonds and settings that we were looking for. The personable appointment with BGD made it easy to fall in love with the quality of diamonds and gorgeous rings settings they design. They truely want to make you happy and design rings that fit your complete satisfaction!! An amazing experience!!
• Heather Sent on 10/12/2009
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I had my diamond wedding band custom designed and made by BGD and I couldn't be happier -- especially now that I finally get to wear it! Brian and Lesley are absolute stars. I also bought my husband's band from them, and both of our rings were well under half the price of comparable rings at the upscale jewelry chain where my engagement ring is from. If I could give them extra stars, I would...but since I can't, a glowing 5-star review will have to do! Thank you, thank you, BGD!

  I had my diamond wedding band custom designed and made by BGD and I couldn't be happier -- especially now that I finally get to wear it! Brian and Lesley are absolute stars. I also bought my husband's band from them, and both of our rings were well under half the price of comparable rings at the upscale jewelry chain where my engagement ring is from. If I could give them extra stars, I would...but since I can't, a glowing 5-star review will have to do! Thank you, thank you, BGD!
• 
  User2989609 Sent on 03/02/2017
  4.9 out of 5 rating

  4.9
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  A lot of information on the website and very nice customer services. A little bit more expensive than bluenile, but better service you get. Emily is very nice and helpful!!! There are promotions now and then. Keep an eye on that and get a good deal!

  A lot of information on the website and very nice customer services. A little bit more expensive than bluenile, but better service you get. Emily is very nice and helpful!!! There are promotions now and then. Keep an eye on that and get a good deal!

  Brian Gavin Diamonds's reply:

  Thanks for your kind review! We're thrilled to hear you enjoyed working with Emily and were happy with the level of service. We look forward to working with you again. We're so happy you chose Brian Gavin Diamond and hope to work with you again in the future!
• Eric Sent on 05/31/2012
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Brian Gavin designed the engagement ring as well as the wedding band. He and his team were very responsive in altering the designs of the ring and provided cool CAD drawings of what the end product was going to look like. All in all, great value for money, but it takes some time to go back and forth over email over the design of the jewelry.

  Brian Gavin designed the engagement ring as well as the wedding band. He and his team were very responsive in altering the designs of the ring and provided cool CAD drawings of what the end product was going to look like. All in all, great value for money, but it takes some time to go back and forth over email over the design of the jewelry.
• 
  User2195898 Sent on 06/24/2015
  4.4 out of 5 rating

  4.4
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  They are very precise at what they are doing. The quality of my ring and wedding band are really good.

  They are very precise at what they are doing. The quality of my ring and wedding band are really good.

  Brian Gavin Diamonds's reply:

  Thanks for your kind words! We're thrilled to hear you're happy with the level of service and quality you received. We look forward to working with you again.