Brentwood Limousines Reviews
Brentwood Limousines
Cleveland, OHReviews
2.8 out of 5 rating
2.8 out of 5 rating
21 Reviews
56% recommend it
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![Ashley]()
Ashley Sent on 05/21/2012We hired Brentwood as our transportation after comparing them with many other companies. We could not be happier with the way we were treated, the cleanliness of the vehicle and especially our driver, Marshal. From the moment I was picked up at the hotel he was kind, polite and professional. All doors were opened, he checked to make sure the temperature was at a comfortable level and the music was on a station we enjoyed. We did run into a problem with the drive shaft, however there was already a plan and solution in place before we were bothered and made aware. We would absolutely recommend Brentwood Limousine! -
![SchaMal]()
Schalanda Sent on 08/14/20139 bridesmaids means 9 groomsmen .....yeah that"s alot! but Brentwood made it a perfect fit. The bus was clean Champagne was delicious and we made it in one piece to and from....Lol Great Service ! -
User1713226 Sent on 07/15/2014Originally had this company for bachelorette party. Everything was perfect. So I decided to go with them for the wedding. I ordered a 14 passenger limo... However I could barely fit 12. One of our bridal party ended up having to drive their own car. Completely unacceptable. Wouldn't give any amount of refund for the trouble either. I don't know how I feel about this company anymore. -
User2082578 Sent on 03/30/2015I initially thought that Steve was okay but when I asked to see the limo bus he said that he was going out of town, so I said ok. Then I wanted to see the bus again and he said that it was getting reupholstered. So I said ok because it was cold so ok. But when I finally went to see it in March 2015 in a garage with NO lights and when I got on the bus there was also NO lights on the bus so he asked me if I had a flash light on my phone. So I used it and only one seat had been re upholstered. And on top of that it had a 13 in t.v. with a big back no flat screen here ppl. Now just to let you all know I am not that type of person but for $820 for my wedding. ... this need to be perfect and this was no where near it. And the worst thing was when I called Steve back to let him know I would not be using him, he told me that I COULD NOT get my deposit back because I had cancelled on him.... I'm still trying to see if I should pursue him for my $100 deposit. ... I am upset and luckily I found out about Steve before July and got into a dirty bus with torn seats on my wedding day. And the only reason why my review says 1 was because they wouldn't let me leave it blank. -
User960877 Sent on 10/05/2012Terribly rude to speak to and incredibly unprofessional. No one this rude and condescending should be given a dollar of anyone's hard earned money, and should especially not be involved in as important of a day as a wedding. Absolutely deplorable. -
User1837425 Sent on 09/30/2014DO NOT CALL THIS VENDOR!!! The website and advertisements shows nice CLEAN cars and limos but that is not what you'll see in person. We needed a limo services a few weeks away from the wedding so when we talked to the owner, he pretended to be helpful. But he said he was out of town and the only way he would hold anything is with a deposit. So we put down a deposit until we were able to see the cars. When we go there, they were disgusting and dirty just like him. He couldn't answer any questions like what year were the cars. The white looked beige and they were filthy. Thinking were were getting a deal, the best man had already contacted them and put down his deposit for the bachelor party. We left to think about it and when we called him to cancel, we asked if our deposit could just go to the other rental. He was rude and yelling and told us no. Then immediately called the best man and told him he had to pay another $200 for their reservation that was in like 3 days. Clearly he did not give them a $200 discount on a 4 hour rental so I have no idea why he tried to charge that much more. So we both just lost out on a deposit because he's a poor business man. He has absolutely no professionalism and I would not use his dirty cars if someone paid me.
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User1335055 Sent on 09/17/2013I called and explained what i was looking for and right off the bat he was rude and short with me. He couldnt comprehend the simple task of pricing out a rental for my wedding when i got agrevatied he said he was tired and couldnt think straight. I gave him the benefit of the doubt, im pretty sure he was just drunk from the fact that noone sober could be tis stupid. We agreed hed call me the next day at 5. He called at noon askng when he was suposed to call. I told him five and to my amazement he actually called "around " then. But then he literally started from scratch as though no recolection of our 40min. Conversation the previous day. I just said forget it. Not gonna trust them to be on time or even show up on my wedding day with what culminated from our conversation. I wouldnt risk it. Theres more goin on here with that company.
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User906685 Sent on 08/21/2012This limo service was very unprofessional, which was a suprise since I found them at a Today's bridal show. After putting a deposit down with this company months before I never heard from this COmpany until I called them. NO reciept no contract signed the the store manager Steve (if that was his real name) was rude not only to me but my mother . Refused to give us his supervisors name at first and never gave us a number for us to get in contact with him ourselves. TO mention this all transpired 4 days before my Wedding. He raised his voice, kept cutting me and my Mother off while we where trying to understand why they didn't have anything together. When I stated I was going to come to the office to sit down with him he refused and told not to come. Long story short after many conversations and days he stated that a refund would be issued the next day. I has been 2 1/2 wks and he is harder to catch up to and I have yet to recieve my money back. SO PLEASE BE ADVISED TAKE CAUTION WITH THIS VENDOR IF POSSIBLE GO SOMEWHERE ELSE. BRIDES IT'S NOT WORTH THE HASSLE!!!!!!!!!!!!!!!
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User1155923 Sent on 05/08/2013worst company ever - drivers show reeking of alcohol!!!!!!!!!!
never on time!!!!
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