Brent L. Miller Jewelers & Goldsmiths Reviews
View more informationReviews
4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
25 Reviews
95% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
25
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Megan Sent on 03/12/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing Experience
Professional.
Very Knowledgeable Staff.
Friendly/Polite Staff.
Endless range of men & women’s jewelry.
My Engagement ring is from here and its absolutely beautiful & so unique!
My husband and I plan to be life time customers of Brent L. Miller. It’s the only place we trust with the cleaning and maintenance of our wedding rings.
Highly recommend.Professional.
Very Knowledgeable Staff.
Friendly/Polite Staff.
Endless range of men & women’s jewelry.
My Engagement ring is from here and its absolutely beautiful & so unique!
My husband and I plan to be life time customers of Brent L. Miller. It’s the only place we trust with the cleaning and maintenance of our wedding rings.
Highly recommend. -
Quality of service
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Kate V. Sent on 06/23/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful Rings, fantastic service
The team at Brent L. Miller helped my then fiancé pick out and design the most perfect engagement ring in 2018, and assisted us with our wedding bands in 2019. Their service is top notch, and their selection is incredible!!The team at Brent L. Miller helped my then fiancé pick out and design the most perfect engagement ring in 2018, and assisted us with our wedding bands in 2019. Their service is top notch, and their selection is incredible!! -
Quality of service
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User3011788 Sent on 03/23/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Well worth the 3,400 mile trip! Ever since we visited Brent L Miller we have been part of their family, honestly couldn't find better service anywhere else. I adore my beautiful, unique engagement ring and I love that it came from Brent L Miller. Thank you to everyone that makes each visit so special.Well worth the 3,400 mile trip! Ever since we visited Brent L Miller we have been part of their family, honestly couldn't find better service anywhere else. I adore my beautiful, unique engagement ring and I love that it came from Brent L Miller. Thank you to everyone that makes each visit so special. -
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Melinda Sent on 03/21/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Professional, Personal, Perfect
We have found our jeweler for life. Each time we walk in the door, we are welcomed and always feel comfortable. We never feel pressed to make a purchase; the entire staff is very knowledgeable and caters to your needs.
Danell stands out as she has been with us along our entire wedding journey. From the engagement ring process to our wedding bands, she was there offering advice, comparing styles/designs and made sure we were making the best pick all the way down to the last detail.
We couldn't be happier with our experience and look forward to working with the BLM team again in the future!We have found our jeweler for life. Each time we walk in the door, we are welcomed and always feel comfortable. We never feel pressed to make a purchase; the entire staff is very knowledgeable and caters to your needs.
Danell stands out as she has been with us along our entire wedding journey. From the engagement ring process to our wedding bands, she was there offering advice, comparing styles/designs and made sure we were making the best pick all the way down to the last detail.
We couldn't be happier with our experience and look forward to working with the BLM team again in the future! -
Quality of service
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Kim Sent on 03/19/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
From the moment my (now) fiancé and I walked into Brent L. Miller, we were treated like family. This was the first time we went to look at engagement rings and we did not know what to expect. We sat down with Danell, the engagement specialist, and she walked us through the process. I tried on at least 10 rings which allowed me to discover the style of my dreams. From there we got down to the nitty gritty of the 4 Cs. Danell was a wealth of knowledge and allowed us to look at a variety diamonds with a loupe. By the end of our impromptu "appointment", we had a ring and a diamond picked out. Six months later, I ran into Danell at a bridal show. Not only did she recognize me, but hugged me and wanted to hear how my sweetie proposed. It was like we were old friends catching up. So far, I stopped by BLM once to get my ring cleaned. It took less than 10 minutes and the ring looked as gorgeous as the day I got it. I cannot wait to go back to pick out our wedding bands! Thank you BLM. You are simply the best!From the moment my (now) fiancé and I walked into Brent L. Miller, we were treated like family. This was the first time we went to look at engagement rings and we did not know what to expect. We sat down with Danell, the engagement specialist, and she walked us through the process. I tried on at least 10 rings which allowed me to discover the style of my dreams. From there we got down to the nitty gritty of the 4 Cs. Danell was a wealth of knowledge and allowed us to look at a variety diamonds with a loupe. By the end of our impromptu "appointment", we had a ring and a diamond picked out. Six months later, I ran into Danell at a bridal show. Not only did she recognize me, but hugged me and wanted to hear how my sweetie proposed. It was like we were old friends catching up. So far, I stopped by BLM once to get my ring cleaned. It took less than 10 minutes and the ring looked as gorgeous as the day I got it. I cannot wait to go back to pick out our wedding bands! Thank you BLM. You are simply the best! -
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Tony Sent on 09/14/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
One sentence to categorize them: a company that cares way more about the customer then making the sale.
I went to Brent L Miller for an engagement ring and they went above and beyond the call of duty to care for me. I had a special case where I brought two rings in from my wife's parents and asked if they could help merge these two rings into one. They did an absolutely phenomenal job with the ring and they cared for me so well, even though they were not making a huge profit off of me since I was bringing a ring to work on. I was blown away with how personal and kind their service was.
Since then, I bought my wife's wedding band there, and additionally have brought a good friend in to purchase an engagement ring. I asked a series of questions for my friend, took notes on it, and brought those notes into Brent L Miller. They immediately, they found what my friend was looking for, with yet again another personal touch. They have amazing service, and have found themselves a life-long customer who will always recommend friends to check them out! Shout to Tiffany Kemmler and Eliel (L) Garcia who are the driving forces behind this review. They are so good at what they do! They should get a raise (:
Thank Brent L Miller for helping to usher in the beginning of Mary Beth and I's life together.One sentence to categorize them: a company that cares way more about the customer then making the sale.
I went to Brent L Miller for an engagement ring and they went above and beyond the call of duty to care for me. I had a special case where I brought two rings in from my wife's parents and asked if they could help merge these two rings into one. They did an absolutely phenomenal job with the ring and they cared for me so well, even though they were not making a huge profit off of me since I was bringing a ring to work on. I was blown away with how personal and kind their service was.
Since then, I bought my wife's wedding band there, and additionally have brought a good friend in to purchase an engagement ring. I asked a series of questions for my friend, took notes on it, and brought those notes into Brent L Miller. They immediately, they found what my friend was looking for, with yet again another personal touch. They have amazing service, and have found themselves a life-long customer who will always recommend friends to check them out! Shout to Tiffany Kemmler and Eliel (L) Garcia who are the driving forces behind this review. They are so good at what they do! They should get a raise (:
Thank Brent L Miller for helping to usher in the beginning of Mary Beth and I's life together. -
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Katherine Sent on 01/25/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My Fiancé went through Brent L. Miller for my engagement ring and it is the most beautiful ring I have ever seen!! So many people have commented on it's exquisite, delicate and stunning beauty. My Fiancé was very impressed with the kind, professional service, and was able to choose just the right dimond and setting with their help. Also, when we needed to resize the ring down, they were so prompt and accommodating!! I can't believe they did it in one hour! We are so pleased.My Fiancé went through Brent L. Miller for my engagement ring and it is the most beautiful ring I have ever seen!! So many people have commented on it's exquisite, delicate and stunning beauty. My Fiancé was very impressed with the kind, professional service, and was able to choose just the right dimond and setting with their help. Also, when we needed to resize the ring down, they were so prompt and accommodating!! I can't believe they did it in one hour! We are so pleased. -
Quality of service
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User2640698 Sent on 06/09/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely fantastic. My now-husband's family has been customers here for years and years, and I can see why. They treat you like you are the most important person. When they didn't have the specific ring from the manufacturer that I wanted, they shipped it in.
My husband and I are both from Lancaster. However, he lives in Jacksonville, FL, and I live in WV. He ordered the engagement ring so that it should have been here in time for a weekend that I was supposed to visit him in Jacksonville. Brent Miller expedited the shipping to him just to ensure that it would be there in time for the weekend so that his proposal plans wouldn't fall through.
They have items for people of all budgets. If only I had unlimited money, I would buy their entire stock. The store is incredibly classy, but I've seen people in there in jeans and t-shirt as well, and everyone is welcome.
If you're looking for something, don't go anywhere else. I've never been a material person, but my engagement ring and wedding band are my two most-favorite things now (and probably always will be).Absolutely fantastic. My now-husband's family has been customers here for years and years, and I can see why. They treat you like you are the most important person. When they didn't have the specific ring from the manufacturer that I wanted, they shipped it in.
My husband and I are both from Lancaster. However, he lives in Jacksonville, FL, and I live in WV. He ordered the engagement ring so that it should have been here in time for a weekend that I was supposed to visit him in Jacksonville. Brent Miller expedited the shipping to him just to ensure that it would be there in time for the weekend so that his proposal plans wouldn't fall through.
They have items for people of all budgets. If only I had unlimited money, I would buy their entire stock. The store is incredibly classy, but I've seen people in there in jeans and t-shirt as well, and everyone is welcome.
If you're looking for something, don't go anywhere else. I've never been a material person, but my engagement ring and wedding band are my two most-favorite things now (and probably always will be). -
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Evie Sent on 06/05/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We got my engagement band and our wedding rings from Brent L Miller Jewelers. We primarily worked with Courtney and she was extremely helpful. We received excellent customer service from all of their staff. I love my engagement diamond, engagement band, and diamond eternity wedding band! Their staff helped us find the perfect match - I couldn't be happier! They helped us with sizing and made sure everything was just right. We felt that their pricing was very fair and competitive with online retailers (that was not the case with other brick and mortar stores in the area). I look forward to working with BLM in the future!We got my engagement band and our wedding rings from Brent L Miller Jewelers. We primarily worked with Courtney and she was extremely helpful. We received excellent customer service from all of their staff. I love my engagement diamond, engagement band, and diamond eternity wedding band! Their staff helped us find the perfect match - I couldn't be happier! They helped us with sizing and made sure everything was just right. We felt that their pricing was very fair and competitive with online retailers (that was not the case with other brick and mortar stores in the area). I look forward to working with BLM in the future! -
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User1611729 Sent on 05/08/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They were having an amazing sale and we were both able to get the rings we loved for a great price. The service was attentive and quick. They were great!They were having an amazing sale and we were both able to get the rings we loved for a great price. The service was attentive and quick. They were great! -
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User1856685 Sent on 10/10/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Beautiful selection, great prices, and fast serviceBeautiful selection, great prices, and fast service -
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Erin Sent on 10/04/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We worked with Pam at Brent L Miller and she was fantastic. We custom ordered our bands and were pretty specific on what we wanted, and she worked with us the whole way through down to every detail. She would email and call me with any questions as well as letting me know when orders were in. She was fantastic.We worked with Pam at Brent L Miller and she was fantastic. We custom ordered our bands and were pretty specific on what we wanted, and she worked with us the whole way through down to every detail. She would email and call me with any questions as well as letting me know when orders were in. She was fantastic. -
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Megan Sent on 04/27/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We chose Brent L. Miller for our wedding bands. Carole was so wonderful to work with as my band was a custom design to match my engagement ring. Very sweet and excellent customer service! We would highly recommend Brent L. Miller!We chose Brent L. Miller for our wedding bands. Carole was so wonderful to work with as my band was a custom design to match my engagement ring. Very sweet and excellent customer service! We would highly recommend Brent L. Miller! -
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Valerie Sent on 08/19/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Danelle helped us out with our rings. You couldn't have a nicer person. She really gave us personalized service. She ordered extra different wedding bands for my husband to try on so he could pick one he liked. We have become friends and feel like family when we go there. I highly recommend Brent Millet Jewelers. They have a lovely, varied selection of rings.Danelle helped us out with our rings. You couldn't have a nicer person. She really gave us personalized service. She ordered extra different wedding bands for my husband to try on so he could pick one he liked. We have become friends and feel like family when we go there. I highly recommend Brent Millet Jewelers. They have a lovely, varied selection of rings. -
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Amy Sent on 08/24/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
When browsing for engagement rings, we stopped into Brent L Miller as we heard they have a great selection and a friendly staff. My husband purchased my engagement ring through Danell who is simply FABULOUS! Her outgoing and friendly personality makes her easy to talk to and she was able to pick out rings that fit my style.
Being that we had such a great experience the first time, we chose to return to Brent L. Miller for our wedding bands where we had the priviledge of working with Danell again.
She truly deserves more than 5 stars for customer service! I can't thank her enough for her time with us. She was also willing to assist in putting together 2 Pandora charm bracelets for my bridesmaids. She goes above and beyond everytime!
Brent L Miller is definitely the place to go!When browsing for engagement rings, we stopped into Brent L Miller as we heard they have a great selection and a friendly staff. My husband purchased my engagement ring through Danell who is simply FABULOUS! Her outgoing and friendly personality makes her easy to talk to and she was able to pick out rings that fit my style.
Being that we had such a great experience the first time, we chose to return to Brent L. Miller for our wedding bands where we had the priviledge of working with Danell again.
She truly deserves more than 5 stars for customer service! I can't thank her enough for her time with us. She was also willing to assist in putting together 2 Pandora charm bracelets for my bridesmaids. She goes above and beyond everytime!
Brent L Miller is definitely the place to go! -
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Kimberly Sent on 08/15/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband bought my engagement ring at Brent Miller. We were so pleased with the quality, professionalism, and price that we went back to buy his wedding band there! The day of our wedding, they polished and cleaned our rings for free in just two hours. Carole was an absolute sweetheart to my husband, sending him emails of pictures of rings and meeting with him at odd hours so he could surprise me with the most beautiful diamond I have ever seen!
Definitely check them out for your wedding, and all, jewlery!My husband bought my engagement ring at Brent Miller. We were so pleased with the quality, professionalism, and price that we went back to buy his wedding band there! The day of our wedding, they polished and cleaned our rings for free in just two hours. Carole was an absolute sweetheart to my husband, sending him emails of pictures of rings and meeting with him at odd hours so he could surprise me with the most beautiful diamond I have ever seen!
Definitely check them out for your wedding, and all, jewlery! -
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User863881 Sent on 07/14/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
After my engagement ring had been resized elsewhere, the shenk broke. The first jeweler refused to fix it so I brought it to Brent L. Miller. The ring was fixed properly in less than the time originally communicated. The staff is incredibly professional and friendly.After my engagement ring had been resized elsewhere, the shenk broke. The first jeweler refused to fix it so I brought it to Brent L. Miller. The ring was fixed properly in less than the time originally communicated. The staff is incredibly professional and friendly. -
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Barbara Sent on 07/30/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We worked with Jo to find our perfect wedding rings. My husband is French and the tradition is there is to only receive one ring that you get on the wedding day. It was a struggle but I decided to respect this tradition and wait until our wedding day! I wanted something very unique and opted for what most would consider a right hand ring or a thick wedding band that is diamond-studded. Jo looked all over for the perfect ring that would not look too right-handesque but that fit the style I looked for. I appreciated her dedication and desire to find something that was perfect for me. I went to other jewelers in Lancaster and no one offered to do what Brent L Miller offered in searching for that perfect ring. My husband chose a simple gold band that he is very pleased with. I have since recommended the place to friends and family who have been equally as pleased with their experiences!We worked with Jo to find our perfect wedding rings. My husband is French and the tradition is there is to only receive one ring that you get on the wedding day. It was a struggle but I decided to respect this tradition and wait until our wedding day! I wanted something very unique and opted for what most would consider a right hand ring or a thick wedding band that is diamond-studded. Jo looked all over for the perfect ring that would not look too right-handesque but that fit the style I looked for. I appreciated her dedication and desire to find something that was perfect for me. I went to other jewelers in Lancaster and no one offered to do what Brent L Miller offered in searching for that perfect ring. My husband chose a simple gold band that he is very pleased with. I have since recommended the place to friends and family who have been equally as pleased with their experiences! -
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Rebecca Sent on 07/08/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I picked out a "something blue" necklace from Brent L. Miller. A gentleman named John helped me and was very honest, and very professional. He also helped me talk through some ideas for watches for my new husband. I found him to be wonderfully knowledgeable about diamonds, sapphires and watches. A wonderfully helpful gentleman!I picked out a "something blue" necklace from Brent L. Miller. A gentleman named John helped me and was very honest, and very professional. He also helped me talk through some ideas for watches for my new husband. I found him to be wonderfully knowledgeable about diamonds, sapphires and watches. A wonderfully helpful gentleman! -
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Anne-Charlotte Sent on 05/27/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our jewellery made our dream come true when we said yes and still everyday!!! I didn't have one day thinking at least one time: God! My rings are so stunning! Thank you guys!!!Our jewellery made our dream come true when we said yes and still everyday!!! I didn't have one day thinking at least one time: God! My rings are so stunning! Thank you guys!!! -
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Gehman Sent on 03/15/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Great customer service! We love our rings!Great customer service! We love our rings! -
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Emily Sent on 09/24/20095 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We were able to go in and Suzanne immediately had a great idea of what we were looking for. They didn't try to force us into something we didn't want. We were able to find rings that we both really liked and were comfortable on our hands.We were able to go in and Suzanne immediately had a great idea of what we were looking for. They didn't try to force us into something we didn't want. We were able to find rings that we both really liked and were comfortable on our hands. -
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Maura Sent on 09/13/20114.4 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My fiance designed my engagement ring through Brent L. Miller and I was (and still am) blown away with it. They were able to incorporate some diamonds that had been passed down through my family and turn it into something that is totally my style!My fiance designed my engagement ring through Brent L. Miller and I was (and still am) blown away with it. They were able to incorporate some diamonds that had been passed down through my family and turn it into something that is totally my style! -
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Jennifer Sent on 12/14/20094 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 3.5 out of 5 rating
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Flexibility 4.0 out of 5 rating
the ring is beautiful but I think they are alittle priceythe ring is beautiful but I think they are alittle pricey -
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Marty Sent on 01/09/20180.8 out of 5 rating
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Quality of service 2.0 out of 5 rating
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Average response time 0.5 out of 5 rating
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Professionalism 0.5 out of 5 rating
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Value 0.5 out of 5 rating
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Flexibility 0.5 out of 5 rating
January 9th 2017 (14k scrap gold $24.60 per gram)
We went to this location to get rid of some unwanted jewelry today.
Gold is $24.60 per gram as scrap and they offered us $14.00 per gram for 14k scrap gold and lied to us by saying that 14k scrap gold is $14.00 per gram, So what does that mean that 24k scrap gold is worth $24.00 per gram??? LOL if this is not legal robber than I do not know what is.
If you want to get robbed or ripped off this is the place to bring your jewelry.
will never go back to this place for anything, we wasted 1 hour to get a low ball offer of half its scrap worth.
TWO THUMBS DOWN!January 9th 2017 (14k scrap gold $24.60 per gram)
We went to this location to get rid of some unwanted jewelry today.
Gold is $24.60 per gram as scrap and they offered us $14.00 per gram for 14k scrap gold and lied to us by saying that 14k scrap gold is $14.00 per gram, So what does that mean that 24k scrap gold is worth $24.00 per gram??? LOL if this is not legal robber than I do not know what is.
If you want to get robbed or ripped off this is the place to bring your jewelry.
will never go back to this place for anything, we wasted 1 hour to get a low ball offer of half its scrap worth.
TWO THUMBS DOWN! -
Quality of service
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