Skip to main content
Weddings

BJ's Catering, Rental & Event Center Reviews

BJ's Catering, Rental & Event Center

BJ's Catering, Rental & Event Center

Gaylord, MI
4.5 out of 5 rating, 42 reviews
View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
  • Quality of service
    4.5 out of 5 rating
  • Average response time
    4.6 out of 5 rating
  • Professionalism
    4.6 out of 5 rating
  • Value
    4.6 out of 5 rating
  • Flexibility
    4.5 out of 5 rating
  • Hannah
    Hannah Sent on 01/08/2020
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing food!

    The food options were above and beyond anything we ever expected -- people still talk about the food from our wedding!
  • M
    Maisie Sent on 01/02/2020
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Great service!

    We’re so glad that we chose BJ’s to cater our wedding. The staff was always friendly and happy to answer any questions we had. Once we had our tasting and looked at pricing, we signed our contract that day. Plenty of food options and all for a great price. Highly recommend!!!
  • S
    Shelby Sent on 10/03/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Amazing wedding dinner!

    We had BJ's cater our wedding last month. We sat down with Gayla in January and ever since she was beyond helpful and always there when we needed anything! Chef Ronnie was amazing and our guest could not stop talking about how amazing the food was. We want to thank Gayla, Chef Ronnie and all the staff at BJ's for helping us make our wedding day perfect! 10/10 recommend BJ's for anyone's catering needs!
  • illustration stars

    Are you interested?

  • Lisa
    Lisa Sent on 10/01/2019
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Bj’s was the caterer for our wedding and they did an amazing job!

    Bj’s was the caterer for our wedding and they did an amazing Job!! Their food was great and they were very responsive to any and all questions that we had.
  • E
    Elizabeth Sent on 10/18/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Couldn't have picked a better catering company!

    We had Bj's cater our wedding and it was absolutely amazing. The staff was more than amazing to work with, and the food couldn't have been better! We have gotten so many compliments from our guests on the food and service. They honestly did everything in their power to make our day run smoothly, and it absolutely did. We are so thankful that we chose them!
  • K
    Kate Sent on 10/08/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Our wedding 10/06/18 had the best food! People were raving about the carved prime rib!!! Thanks so much, very easy to work with team who made the process easy!
  • M
    Megan Sent on 08/01/2018
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Bjs catering is absolutely amazing! Ever since our tasting I was looking forward to the food at our wedding! It was a hit! So many people have commented how amazing the food was.

    Make sure to get the Northern Maple Salad!! It is incredible.
  • A
    Amanda Sent on 08/21/2017
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Bj's was absolutely amazing. We got all of our chairs and napkins from here. Also all of our food and pies! Everything was great! From the food to the service. The bartenders were kind and easy going and the food was hot and delicious. I would recommend them every time! Susan was great to work with.
  • E
    Emily Sent on 12/18/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Go with BJ's Catering!! They were by far the easiest vendor we worked with in the whole wedding! Food was amazing and people were raving about it for days! Wonderful staff too! It was just such a great experience!
  • Amanda
    Amanda Sent on 09/26/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    BJ's was amazing and so easy to work with. Everyone loved the bartenders that we had at our wedding and the food was amazing. I would definitely recommend them!
  • D
    Dani Sent on 08/30/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Top notch service and food! Our buffet looked great and tasted awesome. We chose some straightforward appetizers that were perfect for our venue and the day (it ended up pouring on our outdoor wedding--it worked out ok!) and we heard rave reviews all night from guests about dinner (prime rib was awesome!). Everyone was able to eat until they were full, and the service from the staff was perfect. We also had a late night snack which was great, and although a lot of guest said they were full from dinner still (because it was delicious) I was really glad we went for it and would do it all over again. Thank you BJs!
  • M
    Matt Sent on 07/24/2016
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    BJ's catering was a pleasure to work with from start to finish. The responsiveness of their staff was top notch. Susan took take of our needs and we couldn't have been more happy. Our first tasting was wonderful. On the day of the wedding the staff was readily available to help our guests, light our centerpiece candles, and ensure that everyone was enjoying their meal. The food was as delicious as we first tasted it. We are so thrilled to have had the opportunity to work with BJ's. Give them your business. You won't be disappointed.
  • U
    User2296849 Sent on 09/01/2015
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    I contacted BJ's 10 days before my son's wedding to cater a Welcome Party for traveling guests. We had 60 attendees and the food and service was terrific. I cannot believe how accommodating they were. Guests truly enjoyed the food and Scott from BJ's cooked tasty, moist and delicious fare. They work within just about any budget and treat you like family. My compliments to the chef.
  • Summer Bride
    Barbara Sent on 08/16/2015
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    They were great to work with and accommodating with our many change request. The food was delicious and the display for the buffet line was set up nicely. We also used them for our bar and was happy with their service.
  • K
    Kelly Sent on 05/28/2015
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    BJ's was awesome! Our food was all so amazing and we had so many compliments on how great our dinner was. We used them for appetizers, our buffet dinner, late night snacks, and the bar. All of the food was delicious and the staff was great! Everyone was so nice and efficient during and after our dinner. The bartenders were great. Susan was so wonderful to work with and made everything a breeze for us. I would definitely recommend BJ's.
  • S
    Sarah Sent on 09/07/2014
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Great wedding. The service and food were fantastic.
  • E
    Eileen Sent on 08/17/2014
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Excellent food, awesome staff. Easy to work with, very accommodating! We heard several compliments on the food and staff from out guests! We would definitely recommend them!
  • M
    Michelle Sent on 06/27/2014
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Dinner was excellent, the staff was easy to work with. Working with Susan to plan from afar worked out really well, and she answered all my questions and gave great suggestions when asked. We were able to research our own alcohol to provide, saving us a lot of money in the end.
  • W
    Mallory Sent on 06/07/2014
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Amazing food and outstanding service. We chose them based on how attentive they were at our tasting--far above and beyond any other caterer we dealt with! They also have a fantastic salad with maple dressing. I usually do not like salad and even I ate some of this :)
  • C
    Cheryl Sent on 04/17/2014
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    They were very helpful, quick at responding to emails and returning phone calls. The food was absolutely amazing and the service was just perfect.
  • U
    User1417373 Sent on 10/28/2013
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    BJ's went above and beyond for our Vegan wedding reception in Glen Arbor! From the start with planning with Margaret, to the delicious meal prepared by chef Mark, to the positive and professional waitstaff, and to the friendly bartenders, everyone was wonderful! They were responsive and flexible regarding our special requests. The appetizers, salads, rolls, and main entrees were all perfect! And I have to say it was one of the top dinners we have ever eaten. Many of our guests expressed how they couldn't believe it was vegan, as it was the first all vegan meal for many. The dinner was served buffet style and the last plate served was still hot!

    We also rented our lines, china, flatware, and glassware from BJ's. Everything was in great condition and it was convenient to work with one company for all of our reception dinner needs.

    We will be sure to recommend BJ's to all of our friends and family for their catering needs! I also highly recommend BJ's to those planning a vegan event, as we found most Northern Michigan caterers were not able to accommodate a vegan menu.

  • User1389575
    User1389575 Sent on 10/20/2013
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    September 7, 2013
    The Castle Farms
    Charlevoix, MI


    - Thank you to BJ's for being so great to us during our wedding! The chef, staff, bartenders, waitstaff and everyone who had helped us make our wedding completely amazing. EVERYONE raved about the delicious menu! We are SO happy that we chose BJ's for our wedding day! The Prime Rib was excellent! The mashed potatoes melted in our mouth! The summer veggie medley was delicious! Thank for for all the wonderful appetizers and fruit trays! I wish we lived closer so we could eat at BJ's all the time!! :)
  • Cheryl
    Cheryl Sent on 04/09/2013
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    As everyone knows if the wedding food is terrible and the alcohol is subpar everyone remembers. BJ'S catering cooked all of our food on site the day of the wedding and our guests were amazed by it all! Food was steaming hot, veggies weren't soggy from sitting around all day, everyone loved it! We even ran low on liquor and they were able to get mo there before anyone even realized it. No pause in the food or drinks and they were even nice enough to offer up reheating the food at the end of the time that we had leftover! No one does that, but BJ's. Staff was polite and attentive to everyone and even took my plate for me from the stations to the table to be sure I didn't make a mess of my dress! Loved everything about them and absolutely use them for any catering needs in the future! Thank you Ronda and all your staff!
  • E
    Erica Sent on 09/22/2012
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Great to work with! Margaret is very attentive and easy to contact. We worked a lot through email and everything tuned out as expected. GREAT food! Guests still talk to me about it!
  • S
    Sarah Sent on 09/16/2012
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    We are very happy with BJ's catering. They were professional, hard working, friendly, and WONDERFUL. They are very helpful with your planning and all the decisions you have to make! The service was awesome - our guests commented on how wonderful they were many times. The appetizers were delicious, the food was great, and the drinks were good too! They worked so hard and smiled all day. We highly recommend their services to any bride and groom! You will be happy with all they do! -

    Sarah and Ryan 7.20.12
  • J
    Jesse Sent on 12/29/2011
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    I've been to a ton of weddings, weddings where cost is over $100/plate and yet the quanity and taste is not good. Normally catered food isn't that great but when we tasted BJ's catering it was excellent! We had been in the area so decided to drop in and even unprepared the owner prepared us a selection of foods to try that were delicious! The staff was professional, clean and very friendly. Constantly smiling while serving, treating us and our guest with utmost respect! Comments from our guest say the best catered food they've ever had! Overall they made our wedding an absolute enjoyment. They gave great insight on things to do, or try, to serve your guest with the best possible service! The pricing was very reasonable, I highly recommend!
  • kayla
    Kayla Sent on 11/06/2011
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Absolutely fantastic catering and rentals. My husband and I were more than pleased with our wedding reception and all that BJ's contributed.
  • Sarah
    Sarah Sent on 10/25/2011
    5 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    BJ's was wonderful to work with. They were responsive to match another quote we had from another vendor to start, which was awesome! And the food the night of our wedding was FABULOUS. We had a barnyard BBQ, with ribs and chicken on the grill, cornbread, mashed garlic potatoes, corn, baked beans. I still have people telling us how great the food was... something different and amazing! I highly recommend BJ's- very professional, easy to work with, and the best food!
  • chirpybird
    Shannon Sent on 12/18/2017
    4.9 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      5 out of 5 rating
    Everyone from BJ's that played a part in our wedding made sure that we were satisfied with everything. The staff was fun, yet professional and accommodating. All of the coordination with Elizabeth for the year and a half prior paid off. Elizabeth truly went above and beyond to make our day special by making many adjustments for me throughout planning. I would highly recommend BJ's based on their quick responses to any inquiries that I had and high quality of service. Our guests seemed to love the food as well!
  • Andrea
    Andrea Sent on 01/10/2022
    4.8 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    BJs Catering

    Great service and food! The only issue we had was with the bartenders who were a little rude to the guests. Otherwise it was a great company to work with and everyone y raves about our food!
  • Alexis
    Alexis Sent on 11/13/2020
    4.8 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      5 out of 5 rating

    Great food!

    We were recommended by our venue to use BJ's since we weren't familiar with the area, and they did not disappoint. We had them for our welcome dinner, reception, and they coordinated the pizza for late night snack. The food was priced pretty well and we were able to do upgrades for our appetizers and the beef option for our served buffet while still in our budget. All of the guests were raving about the food, and we have some family members hard to impress. We were also able to use BJ's for just the kegs and provide our own wine and liquor which was huge. The food tasting had so many options, it was hard to choose our final menu but you can't go wrong working with them!
  • K
    Kora Sent on 07/13/2018
    4.7 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      3.5 out of 5 rating
    Bj's catered my wedding at Jordan Valley Barn this past May and, although I was a bit distracted to really taste what I was eating, I heard nothing but raving comments from my guests on how good the food was. We did a bbq comfort food type spread and everyone loved it. We were trying very hard to stick to a smaller catering budget and ended up spending almost twice as much as we originally hoped for by going with BJ's but I feel it was well worth it. They were very professional every step of the way and the service the day of helped everything run smoothly allowing me to relax and just enjoy the day. There was only one thing I would change- I was having some issues bustling my dress when I got up to get dinner. They wait for the Bride and Groom to go first but due to my dress issues I wanted the rest of my wedding party to get their food but the servers wouldn't let that happen. I ended up getting my food then leaving it on the table while I went to figure out my dress. But when I came back, the servers were very attentive to me and offered to bring me a fresh, hot plate of food. It was just one of those wedding day blips- in the end, not a very big deal. Overall BJ's did great and I highly recommend them!
  • M
    Monica Sent on 10/31/2013
    4.7 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    Working with BJ's Catering in Gaylord, Michigan (they cover much of the Nothern Michigan Area) was wonderful. I could not have delt with a more professional and active company when it came to planning my wedding. Ronda was able to provide me with many additional vendors for cakes, decorations, DJ, entertainment ect. She was so creative and flexible when it came to meeting and solving problems that arouse during the planning process. The food was outstanding! Service was wonderful-this all helped make our special day better than we could have ever hoped for! From my perspective-it went perfect-as perfect can be;)

  • U
    User1195956 Sent on 06/11/2013
    4.6 out of 5 rating
    • Quality of service
      5 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    BJ's did a great job catering our wedding. The food was very good and they were great to work with.
  • Talred
    Kathleen Sent on 09/22/2009
    4.6 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      5 out of 5 rating
    • Professionalism
      5 out of 5 rating
    • Value
      5 out of 5 rating
    • Flexibility
      4 out of 5 rating
    The food as great. The staff we had fro both the rehearsal and reception were very friendly and there if we needed anything.
  • U
    User1954058 Sent on 12/05/2014
    4.3 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      4 out of 5 rating
    • Value
      4.5 out of 5 rating
    • Flexibility
      4.5 out of 5 rating
    BJ's Catering has delicious food and is flexible with menu options
  • J
    Jennifer Sent on 12/19/2017
    4 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      4 out of 5 rating
    • Professionalism
      4.5 out of 5 rating
    • Value
      4 out of 5 rating
    • Flexibility
      3.5 out of 5 rating
    People are still talking about the maple salad dressing we had from BJ’s Restaurant and Catering. The food was impeccable, their patience in dealing with our elaborate and high maintenance requests was outstanding. Susan was wonderful to work with and always quick with her email responses. 

The bartenders were incredibly nice though we had received a few complaints about their cocktail-making skills. Though to be fair, we had an extensive list of complicated cocktails that we knew would be requested and desired.

    That aside, they were amazing to work with and not enough good things can be said about their food and organization.
  • U
    User897665 Sent on 08/13/2012
    2.9 out of 5 rating
    • Quality of service
      4 out of 5 rating
    • Average response time
      3 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      3.5 out of 5 rating
    • Flexibility
      2 out of 5 rating
    Food was delicious. Communication was horrible.
  • G
    Glen Sent on 10/23/2017
    2.7 out of 5 rating
    • Quality of service
      2.5 out of 5 rating
    • Average response time
      2.5 out of 5 rating
    • Professionalism
      2.5 out of 5 rating
    • Value
      3 out of 5 rating
    • Flexibility
      3 out of 5 rating
    WE SPENT $188.00 ON 5 CRAB BUFFETS. WE HAD A WAITRESS THAT HAD TO HAVE WORKED THERE AT LEAST25 PLUS YEARS. WE ORDERED THE CRAB BUFFET AND AFTER 30 MINUTES ASKED HER WHAT THE HOLD UP WAS. SHE SAID OH I DIDN'T KNOW THAT WAS WHAT YOU WANTED. ANOTHER 30 MIN LATER SHE BROUGHT THE CRAB (TOTAL OF 60 MIN) THEN SHE STARTED PILING PLATES OF CRAB FASTER THAN WE COULD EAT. CRAB WAS GOOD BUT GOT COLD AS WE WAITED. THE BUFFET WAS AT BEST FAIR. PEA SOUP, CHILL SO THICK A FORK COULD STAND UP.FISH TASTED OLD AND OVER COOKED,SAUSAGE TASTED LIKE IT WAS A REHEAT, NO NAMES ON WHAT WAS ON BUFFET LINE.TERRIBLE MEAT LOAF,FROG LEGS WERE OVERCOOKED. JUST NOT A GOOD BUFFET, SERVICE POOR, VERY DISAPPOINTED. WE WERE THERE SEVERAL MONTHS AGO EVEY THING WAS WONDERFUL, WE COULD NOT STOP TELLING PEOPLE HOW GREAT IT WAS.. GLEN
  • R
    Rebecca Sent on 10/06/2017
    1.5 out of 5 rating
    • Quality of service
      1 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      2 out of 5 rating
    • Flexibility
      2 out of 5 rating
    Where do I even begin.
    1. They decorated in the incorrect colors. Sage Green does NOT mean navy blue, the colors were even noted on the contract. This went unfixed. (image included)
    2. They did not set up our linens even thought it was in the contract. Friends had to sneak away and to this during our rehearsal.
    3. The linens were the incorrect size, even though they said they have worked our venue in the past. This is something they should have known. To be fair, this was solved by our venues GM who had to get on the phone with the owner.
    4. The staff took some of our personal decorations. They were returned after multiple calls/emails trying to reach someone.
    5. The bar staff… They were nice, but that doesn’t cut it. We picked out specific wines and beers and they were not displayed OR even mentioned to the guest. There were multiple times that we or our party were at the bar and guest would ask for a beer and they would just pour a beer without asking “which beer would you like we have _ and _”. Same for the wine, they were advertised at “white and red” when we had a specific white, specific red, and a cherry wine. When this was addressed we were told “it wasn’t a hit”, which would mean every single guest I asked who said they didn’t even know it was offered was lying.
    6. Upon clean up we were told that the beer that we paid IN FULL was taken at the end of the night, leaving our wedding coordinator putting the beer into mason jars so it wouldn’t be taken from us. Mind you this was not mentioned in our contract.
    7. Unprofessional, when we contacted the vendor after to complain about the issues we were responded to with a snarky email. (Screenshot of the email included).
    In conclusion, while they did not completely ruin our wedding it definitely put a kink in what otherwise would have been perfect. The amount of money you pay these caterers you would expect better customer service and to at least get the colors correct.
  • C
    Catherine Sent on 08/08/2017
    1.3 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      2 out of 5 rating
    • Professionalism
      2 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      1.5 out of 5 rating
    Since he is the "only game in town" when it comes to tent rental, tables & chairs, the owner really does not care about the quality of the products he delivers. The above items were rented and paid for in advance for an outdoor wedding reception. The products delivered were in mediocre condition at best. The tent was installed with a missing tent pole, inside walls of tent were filthy the day before the wedding, the brides mother was hand scrubbing the walls to obtain some level of cleanliness. One wall of tent was ripped. Dance floor was installed incorrectly which resulted in corner of floor raised up causing a tripping hazard by a guest. Guess owner does not care about his liability. Rectangular wood tables were split with missing pieces of wood rendering them unusable. Many sides of tent coupling were not working & secured by only one clasp. After a call to the company & speaking with the owner, who was very rude & insolent, he admitted to all of the above problems. Why did it take a phone call to him to rectify the problems, when he had prior knowledge of them & made no effort to correct on his own? If you are thinking of considering utilizing BJ's tent rental, DON'T!! You will be much better off renting a hall for your venue without the headaches!
  • J
    Jessica Sent on 05/15/2012
    0.9 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      1.5 out of 5 rating
    • Value
      1.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    DO NOT USE THEM!!!!!!! We got married in 2009 and used BJ's because they were reasonably priced and we could rent tent and equipment from them as well as have them cater (there were few options in our area). IT WAS HORRIBLE! Now I know why they require full payment and the tip in advance, they would have gotten nothing extra from us and would have been lucky to get the rest of the bill. First they were late. They did not provide decaf coffee though they were suppose to provide both regular and decaf. The food served was not the same as we tasted. The chicken "breast" was compressed and shaped chicken pieces (not actual breasts), and the green beans were almost raw (this is perhaps because the same people who set up the tent also cooked our food, even though we were assured it would be the same chef that had prepared our tasting). The "clean" dishes they sent were filthy and we had to re-wash them ourselves. THE SERVICE WAS HORRIBLE. I was especially pissed because I specifically told them not to clear the dishes until everyone was DONE, as it was a buffet and I wanted my guests to be able to get seconds. Though I discussed this with Rhonda numerous times and was assured this would not be a problem, and even after a reminder during the reception they continued to clear plates and rush me and my guests through the mediocre meal (once they plates were cleared they left). And to top it off, we were told that they would be picking up the equipment at 9 the next morning (despite our request for a later time), as we had to tear everything down ourselves (decorations, tables, chairs, dishes, linens, etc.) so our families were up ridiculously early to have everything ready for pick by 9. And then BJ's didn't show up until 1pm (and did not bother to call and let us know they were running late)! When I called and emailed to express my dissatisfaction I received no responses and as we had already paid in full (including a 15% included tip) there is nothing we can do. DO NOT USE THEM!!!!!!
illustration stars

Are you interested?