Big Sky Resort Reviews

2 | Big Sky, MT
See photos, pricing and details

2 Reviews for Big Sky Resort

Recommended by 61%


3.1 out of 5.0
  • Quality of service 2.8
  • Professionalism 3.0
  • Flexibility 3.8
  • Value 2.8
  • Average response time 3.0
Sort by:
  • HyattBerry

    Tabatha · Married on 04/10/2015

    4.4
    • Quality of service:
      4.5
    • Responsiveness:
      5.0
    • Value:
      3.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Big Sky Resort itself is fine, but a resort, so extra taxes, pricey, etc. However, we wanted a Montana Mountain wedding and Margo, the wedding planner was VERY helpful and even though we weren't using the "resort" facilities, since we opted for a wagon ride dinner adventure. They were accommodating to our guests,t o us and Margo was VERY VEYR helpful when Big Sky had to shut our snowcat dinner yurt down due to lack of snow! She helped, was responsive and made the change much less stressful, and held a couple of rooms for us to choose from! Thank you Margo!

    Sent on 04/15/2015

    Big Sky Resort's reply:

    Thank you for taking time to share your experience with us! We truly appreciate your business and are happy to hear that you enjoyed your time at Big Sky Resort.
  • K

    keri · Married on 06/18/2016

    1.6
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      2.5
    • Flexibility:
      2.5
    • Professionalism:
      1.0

    I recently had my wedding (rehearsal, ceremony and reception) at Big Sky resort. The day was beautiful and so was the setting...but the planning and execution of the ceremony and reception left so much to be desired. The planning phase was madness about 1.5 months before the wedding the planner/coordinator left Big Sky. I found this out when I sent an email to confirm a decoration detail and received an automatic response telling me that she was no longer there. My fiance and I ended up making a trip back to Big Sky to go over everything we had already planned with the new person who would be taking over planning and coordinating the wedding. The new coordinator was less than responsive to my questions, requests and concerns as the wedding date neared...some times taking up to a week to respond to me (and anyone who was planned a wedding knows that in the last month of planning a wedding a week to respond feels like eternity!) But we made it through all of that and it was finally the weekend of our wedding, Thursday we did a walk through of the venue to go over what would be completed on Friday and final details that would be taken care of Saturday. On our wedding day I put my faith into the coordinator to fulfill the duties we had discussed less than 48 hours earlier...mistake on my part, she took the liberty to change multiple things in the ceremony and reception with out asking/informing or updating me at all through out the day...in fact when I tried to get a hold of her on the wedding day it was nearly impossible. She missed multiple things leading up to the wedding and showed up to the ceremony after the starting time of the wedding. Things that were promised to us the day of wedding never happened and I ended up calling at 2 am after the ceremony to locate the cards and gifts that were not were they were agreed to be stored. When we received the bill, additional fees were added to the cost of the wedding, that had agreed to in the contract.

    Sent on 08/10/2016

    Big Sky Resort's reply:

    Hi Keri,

    Thank you for taking the time to share your thoughts about your experience at Big Sky Resort. We truly appreciate feedback on where we can improve. Since you shared your feedback, we have, and are continuing to make large strides with our wedding services and have recently hired an on-site wedding manager. We feel that this will increase the level of service offered to brides from planning to walking down the aisle. Thank you again for taking the time to share your thoughts with us, we truly appreciate your feedback and use it to improve.

    Best,

    Liv Grout
    Leisure & Wedding Sales Manager
    Big Sky Resort

By clicking "Request pricing" I agree to sign up and accept WeddingWire's Terms of Use.

Write a review