Faulkner's Catering Reviews

Reviews

• Douglas Sent on 10/07/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  What an awesome caterer! The weather did not cooperate with our wedding October 3, but Faulkner's Catering and Crown Party Rental absolutely did! Everyone we dealt with were great! They checked in with us for two days before the wedding making sure things were in order and if anything else was needed. Extra things were needed due to the change in the weather the day of the event and Faulkner's anticipated the change and were ready (heaters and an additional generator). The staff arrived early (planning to set tables we already set?), had to work in cold, wet and windy conditions but made sure the event was about the wedding. All their smiles helped brighten the day. Everyone raved about the food! Vegan selections were provided. Thank You Thank You! Five Shinning Stars!!!!!
• Lindsay Sent on 04/13/2016
  4.6 out of 5 rating

  4.6
  • Quality of service
    4 out of 5 rating
    4.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    4 out of 5 rating
    4.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  I used Faulkner's Catering and Crown Party Rental for my wedding on 9/26/15. I couldn't be happier. I'd happily use them again for another event. The grilled veggies and salads were all fresh and most of the food was cooked and grilled on site. My guests were extremely impressed. They provided the tent, chairs, tables, linens, many many food options, cake cutting, bar tending service, late night nacho bar, ice cream bar and much more for a great price. I don't think I could have chosen a better caterer.
  Set-up was on time and professional. Everything was clean and they helped add to the already amazing atmosphere.
  When I was having issues procuring my last payment they were patient with me until I was able to send the money over.
  My only slight disappointment is that the bar tender handed out the toasting beverage by the bottle rather than by the glass and it was a little pricey to acquire. Otherwise I had a fantastic experience.
• Lindsey Sent on 12/05/2011
  3.6 out of 5 rating

  3.6
  • Quality of service
    4 out of 5 rating
    4.0
  • Average response time
    2.5 out of 5 rating
    2.5
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    3.5 out of 5 rating
    3.5

  Food was amazing, got a lot of great responses from my guests. The caterer (Chuck) was great, very flexible and professional, gave us a lot of great ideas, besides food. His staff on the other hand were less then thrilled when I told them about some dirty dishes that needed to be replaced.
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• Renee Sent on 09/04/2015
  1.1 out of 5 rating

  1.1
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    2 out of 5 rating
    2.0
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    2 out of 5 rating
    2.0
  • Flexibility
    0.5 out of 5 rating
    0.5

  Faulkner’s catered our wedding in August 2015. Most of the food was satisfactory, but the customer service and management were absolutely horrendous. We had been warned that they have a tendency to arrive late, so we had made it extremely clear with them about the timeline. The trucks were to arrive by 2 PM and all loud noises were to be ceased by 2:30 PM because our ceremony was at 3 PM. Our wedding was at an outdoor venue with one way in and one way out, so we didn’t want them pulling in during the ceremony. They agreed to the times, but when the day came, they showed up right as the ceremony was beginning.
  
  Appetizers were to be served at 3:30 PM, but they didn’t begin until around 4:15 PM, which the owner (Deb) REFUSED to believe and was incredibly rude about.
  
  We were promised coffee and this was overlooked, which they admitted to. Water and lemonade ran out before dinner. Cranberry juice ran out early in the night, as well.
  
  Dinner was served 30-45 minutes late, the beef ran out before the last two tables went up (buffet style) and most people were done eating before they put salt and pepper shakers on the tables. Most of the food was good, but the chicken was dry, which Deb also accused me of lying about.
  
  No one seemed to have any authority or knowledge about anything when asked. I was told that at one point the bartender had a line of people and he just left for a few minutes because he had forgotten ice. He didn’t even tell anyone where he was going. That said, the crew onsite was great in comparison to management. When I called to follow up after the wedding, Deb was extremely impolite to me before I mentioned a single complaint. I am assuming she had known that they had made so many errors and would be receiving a call. In the end, we were refunded 15%, but I wouldn’t recommend this company to anyone! Save yourself a headache and STAY AWAY!

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