Better Than Diamond Reviews
Reviews
2.7 out of 5 rating
2.7 out of 5 rating
8 Reviews
54% recommend it
-
User2207759 Sent on 07/02/2015I had a excellent experience with betterthandiamond.com. If you just do a quick search of their site, you can see that an asha diamond sim doesn't last forever, most of the customers said so on their forums so I knew what to expect when I brought my asha. I loved it but I was very careful with it because it is a cz and its not bulletproof and it's not a forever stone. Do your research! When you're on the order page it tells you there's No Warranty. If I was to break a real diamond after I brought one, I wouldn't expect the jeweler to give me another one for free lol. Anyways the asha sim is completely gorgeous and a great stand in sim, just make sure you put it in a high quality mount. -
![Jessica]()
Jessica Sent on 07/23/2015I was so excited to order my engagement ring through better than diamond! It was absolutely gorgeous, but very obviously a fake diamond. Let me start by saying that I work a desk job. I do not do any physical work with my hands... BUT, within 6 months of purchasing the ring, it had large pits in the stone, one prong was loose and the other prong had a crack across the middle. We took it to a jewelery store to see if they could fix the bent prong (we were aware of the other cracked prong at the time) and that's when she showed us the extend of the damage. We knew the stone looked rough (not sure how or why?) but we didnt realize the quality of the white gold band was so poor as well.
All in all, they were very nice and refunded us our money, even though we were outside of the usual time frame. I wouldnt say it was EASY getting the money back, but in the end, they were accommodating.
-
Rush Sent on 01/04/2023
Horrible experience
I am really saddened that I have to post my experience with BTD's quality and service, but I feel like I have no other options and I need some help with the direction to go.
I bought the Timeless Alondra Ring with a 3.0-carat Amora Eternity Super Ideal H&A Round on 10/5/2020. The communication and turnaround were ok/good and could have been better, but my first purchase from them in 2014 was perfect, so I gave them the benefit of the doubt. I got the ring timely and proposed to my now wife.
On April 2022 (10 months ago), prior to our wedding, I also ordered the Alondra Wedding Band and relayed about a warping issue I experienced on the engagement ring. They said I could send in the engagement ring for repair at the same time I placed the order for the band. So I placed the band order on 5/31/2022 and after that, all communication was pretty much non-existent, I didn't even receive an order confirmation email. I have followed up numerous times to see what I needed to do to repair the ring with none of my emails being answered.
Last week, my wife shows me the engagement ring and it has lost integrity in the main stone. To my surprise, one of the prongs is completely bent. In the original repair question email, BTD specifically mentioned that one prong becoming dislodged or getting knocked sideways is extremely rare. My wife doesn't work with her hands very much, if at all and she has repeatedly told me that she did not hit it hard on anything, so she doesn't know how it could have happened.
BTD is always touting their craftsmanship and saying how their cutting edge high-pressure enhanced process causes densification to the metal yielding a finished ring up to 20% harder than normal platinum, HOW COULD THIS HAVE HAPPENED?
I have tried emailing, calling, submitting a support ticket, posting on the message boards and they just have been silent through the whole thing
I am very disappointed because I feel my wife thinks I cheapened out on the ring, I showed her the HPE process, and told her it was platinum, but I don't think she has faith that BTD was being truthful.
Here are the pictures and video of the ring below: https://www.dropbox.com/sh/5u3jf2zrznaw3wj/AAChOYKVFN-sSeUvdfg6YSEVa?dl=0
I would not recommend anyone buying anything from BTD if this is how they handle their customer service. Don’t spend your hard earned money on a company that really don’t value their customers let alone provide a simply reply. -
-
User1574543 Sent on 04/02/2014About 10 months ago I was searching the net for an inexpensive engagement ring. I had a few choices to go with but after reading a popular forum I decided to go with the betterthandiamond ring that has an Asha in it. It finally came and the setting was okay and the stone was not bad. However, 9 months later the rhodium was already fully worn all over the ring and worst of all the top of the stone looked like someone took sandpaper over it. It wore like a cheap CZ, except i spent quite a bit more for it. I contacted betterthandiamond and they had the audacity to tell me that 1. They do not offer any warranty for this stone (Whatttttt!!.....Everyone reputable company stands behind their product with a warranty!, but NOT this one). 2. Their stone is only scratch resistant and not scratch proof. From all the pages and pages of information on their website, it would seem that this stone was bullet proof. Totally misleading. And to add insult to injury, they wanted almost the full purchase price for a replacement. What a joke! You sell a $4 CZ and then expect me to pay hundreds for another piece of crap. You have got to be kidding. I should have been smart enough to realize that their so called reputable Forum is actually hosted directly from their own website and is moderated by the owner and employees. Talk about Biased. No matter what anyone says, its always shot down and compared to their perfect Asha. Meanwhile, the stone is a total rip off and fake. Again, I should have looked further as I found this ripoff report after the fact:
http://www.ripoffreport.com/r/Better-than-diamond/internet/Better-than-diamond-purchased-Asha-simulant-and-synthetic-sapphire-showed-immediate-signs-944441
I am now looking for a true synthetic lab diamond that will not scratch like a cheap Asha CZ.
Are you interested?
Send a message
