Best Connection Travel Reviews
Reviews
4.0 out of 5 rating
4.0 out of 5 rating
4 Reviews
81% recommend it
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![Kevin]()
Kevin K. Sent on 10/14/2019Honeymoon from Hell - charged for things that weren't possible with no refund
Best connection booked us a honeymoon from hell:
-We used Ruby and Rosie
-We couldn't rent a car or pick up the one they charged us double for (they charged us $478 for 3 days and the agencies at the airport charge around $240 for the SAME THING) because they told us not to get an IDP which is required in Greece. By the way, to date they only refunded us $202 dollars, less than HALF what they charged for a service we couldnt use because of them.
-Our first hotel was 4 hours drive from the airport, by design, but that meant WE NEEDED A CAR
-They told us they were not charging more than direct booking (wow was I an idiot for believing that)
-This was our honeymoon and they put us in nice remote hotels, which you need a car at (most reviews say as much), so we couldn't see anything like we wanted
-We paid hundreds for cabs, each cab is literally 40-50 dollars if you want to have dinner
-THEY HAVE NO NUMBERS OR HOURS FOR INTERNATIONAL OF THE 3 PHONE NUMBERS THEY GIVE YOU, immediately after landing and realizing we couldn't pick up the car, we had to wait hours to be able to call them as they only had US business hours and no emergency number, what international tour agent doesn't have emergency hours or a way to contact them??
-They booked an excursion literally 4 hours drive each way away so we would have had to spend 8 hours driving that day. (no they did not warn or mention this)
-They said they would book one thing, and then swapped it out for something else that was cheaper.
-They tried to charge us over 5 GRAND extra initially, but they still managed to double charge us for half the trip - I should have seen the red flag, but their excuse was "oh sorry I was looking at the wrong hotel which charges around $1500 per night"
-They still have not refunded us fully for things we could not do AT THEIR FAULT. Its been over a month and an endless litany of excuses and over the phone the numbers they say they charged us changes EVERY time as if they don't remember how BS extra charge they added on
-It took WEEKS to even get a response to my inquiry, and there has not been an explanation as to the shadiness that has occurred.
-One room booked was 300 bucks a night, with ants and it was obvious they were cheaper, after checking yep, 140 dollars a night... We called during the trip and there was no help changing hotels to meet our expectations worthy of a honeymoon - even though she admitted over the phone in Greece "That is strange you were charged double, I have no idea why"
-I spent nearly 12 hours on the trip dealing with cancellations and researching what this horrible agency did, and what they should have done.
-They charged $250 a night for a hotel that has rooms smaller than any cruise ship I've ever seen. Ever sat in a bathroom and touch everything in it at the same time? Best rated for "best cheap hotel" on a few website. Would be nice at the $140 they actually charged!! Come on...
-Every week or so they go on vacation and are unable to help you, at all. I though the point of a travel agent was that they are supposed to be able to be contacted and have quick response when you're on a 10+ thousand dollar trip.
-I've sent multiple emails referencing what they charged, and they still will not address why I was charged double, even though they admitted thats not right. Again its been over a month that I've been asking for a resolution.
-The ONLY thing they did was add 3 transfers at their cost from hotel to airport/transfer, yet we still had to pay over 300 dollars for cabs, not to mention we couldn't explore a country we'll likely never be back to again at least for quite some time.
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