BelloMarc.com Reviews

Reviews

• J Sent on 05/16/2013
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very happy with my fiance's ring, and the service at Bellomarc. I've been trying to think of a negative to working with Bellomarc. Only thing I can find is that they don't have a brick-and-mortar store in Philadelphia.
  
  My fiance loves her black titanium ring. Most places only have 6, 8, and 10 mm widths in black titanium - it's rare to find this material in a 4 mm width. (Isn't that womens' standard?) But bellomarc had just the thing. It turned out that the ring I wanted was posted to the website in B&W and had an error in the stone type, so I emailed Bellomarc, and received an answer very quickly. That B&W photo hid the fact that the ring was rainbbow colored inside the groove, so Bellomarc quickly fixed my order to have natural titanium, as intended. The ring came in exaclty as ordered. After a few days it became apparent that it was just a bit big. Comfortable, but slipped off easily. No one's fault, finger got smaller since being sized last. In the process of returning it to be resized now, and still very happy with the service and product.
  
  

  Very happy with my fiance's ring, and the service at Bellomarc. I've been trying to think of a negative to working with Bellomarc. Only thing I can find is that they don't have a brick-and-mortar store in Philadelphia.
  
  My fiance loves her black titanium ring. Most places only have 6, 8, and 10 mm widths in black titanium - it's rare to find this material in a 4 mm width. (Isn't that womens' standard?) But bellomarc had just the thing. It turned out that the ring I wanted was posted to the website in B&W and had an error in the stone type, so I emailed Bellomarc, and received an answer very quickly. That B&W photo hid the fact that the ring was rainbbow colored inside the groove, so Bellomarc quickly fixed my order to have natural titanium, as intended. The ring came in exaclty as ordered. After a few days it became apparent that it was just a bit big. Comfortable, but slipped off easily. No one's fault, finger got smaller since being sized last. In the process of returning it to be resized now, and still very happy with the service and product.
  
  
• 
  User1073721 Sent on 01/21/2013
  4.2 out of 5 rating

  4.2
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    3.0 out of 5 rating
    3.0
  • Flexibility
    3.5 out of 5 rating
    3.5

  I had some issues with the jewelry, however they have been corrected.

  I had some issues with the jewelry, however they have been corrected.

  BelloMarc.com's reply:

  Thank you for taking your time to share your feedback with us. We are committed to providing quality products and excellent service before and after your purchases. We have very strict procedures to ensure that each item shipped to our customers meets/exceeds our quality standards. Rest assured that we take these discrepancies very seriously and will investigate further to determine where quality control fell short. All of our service consultants are trained and worked on a non-commission basis, so our customers should never feel rushed or pressured. All calls and emails are monitored and if you can provide us with your information so we may research this matter further.
  
• Lauren Sent on 08/19/2014
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  The Triton tungsten ring we ordered through bellomarc.com for my husband fell apart in 10 days of him wearing it. We ordered the following ring - http://www.bellomarc.com/11-4127bc.html?cmp=goofd&kw=11-4127bc&gclid=CNWo_4WBk8ACFQqGaQodZbMAQw . We were married on 8/2 and since wearing it, the entire top portion of the ring fell off, and bellomarc.com said I can return if in new condition and tags are on, after I explained the issue to them. I responded that it was broken with pictures and have yet to receive a response!! I can see if it was months later, but we aren't even talking 2 weeks. This ring was obviously poorly crafted, and now I can't get a response from bellomarc.com!!!
  7587

  The Triton tungsten ring we ordered through bellomarc.com for my husband fell apart in 10 days of him wearing it. We ordered the following ring - http://www.bellomarc.com/11-4127bc.html?cmp=goofd&kw=11-4127bc&gclid=CNWo_4WBk8ACFQqGaQodZbMAQw . We were married on 8/2 and since wearing it, the entire top portion of the ring fell off, and bellomarc.com said I can return if in new condition and tags are on, after I explained the issue to them. I responded that it was broken with pictures and have yet to receive a response!! I can see if it was months later, but we aren't even talking 2 weeks. This ring was obviously poorly crafted, and now I can't get a response from bellomarc.com!!!
  7587

  BelloMarc.com's reply:

  After further communication with the reviewer that made clear the warranty policies of both BelloMarc and the manufacturer of the ring, as well as sending our warranty return form to her, BelloMarc.com was able to resolve the reviewer's complaint satisfactorily, and is now processing the warranty claim to provide a new ring to the reviewer.
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• Paul Sent on 02/05/2014
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  Do not buy your jewellery from this company. If you try and return something because it doesn't fit or you don't like it they will give you a huge hassle, charge restocking fees etc. Huge regret. I lost $$$ and wasted tons of time.

  Do not buy your jewellery from this company. If you try and return something because it doesn't fit or you don't like it they will give you a huge hassle, charge restocking fees etc. Huge regret. I lost $$$ and wasted tons of time.

  BelloMarc.com's reply:

  We are sorry to hear that you were disappointed at our service. Customer Satisfaction is our #1 priority. We have a 60-Day return policy to ensure you hare happy with your purchase. You can try on the rings and still return them as long as they are in brand new unworn condition with original tags attached. This serves as a protection to our customers who have faith in us to sell grade A quality merchandise. It would not be fair for us to resell a worn ring to another buyer. I would be happy to look into your specific order if you can provide us with your order details. Please contact our customer service department by emailing service@bellomarc.com. Thank you.