BangZ Salon & Wellness Spa Reviews
Reviews
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4.4 out of 5 rating
4.4 out of 5 rating
10 Reviews
89% recommend it
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User2985190 Sent on 02/25/2017Got my color done here for my wedding. The ambiance is amazing, love the perks of getting to have tea/coffee and snacks, too. JONNY IS THE BEST! Won't see anyone else. -
![Nicole]()
Nicole Sent on 01/26/2008I am a regular customer here, but was disappointed on my wedding day slightly. My makeup was terrible and a waste of my money. She did not do what was asked. (I didn't have a trial, though, but I don't understand why I would have needed one. I didn't ask for anything abnormal. My makeup was barely visible and I had to apply my own when I returned to my house.)
My day of hair was fine - but I was unhappy with my trial. I forgot to bring my camera and was unable to leave the salon with my hair done. I had to pay $100 and couldn't even let my mother and sister see my hair from the trial!! That's absurd since I paid for it!!! -
![Lydia]()
Lydia D. Sent on 02/15/2023HORRIBLE humiliating experience
Over the last couple years, I’ve been a client of Bangz on and off. I’ve tried 3 stylists in total all wonderful, the last being Cat Erkl. She was the stylist I felt really understood what I wanted as it translated in the outcome each time she did my hair. She is the stylist I’ll be writing this review about.
I had an apt for a haircut and toner on 2/11/ 23. I’ve waited a couple days before writing this review because I didn’t want to write an emotional review, I want this review to be as objective as possible.
As a mother of two small children, a wife and a registered nurse I can tell you time at the salon; getting pampered, having uninterrupted time to read is always a treat and something that doesn’t happen often so it’s something I always look forward to.
This past Saturday was anything but pleasant. I want to emphasize that my reason for writing this isn’t because I’m trying to be petty. My intention is to prevent someone else from having to endure my same experience.
I arrived to my apt 8 minutes late, Cat greeted me with a smile, lead me to her chair and asked me what we were doing today. I said a toner for the balayage she did this past November because the color was naturally becoming a little brassy and a haircut. She then guided me to the washing area. I was on the phone, and she waited till I got off to get started, I apologized for holding her up.
She put the toner in my hair told me shed leave it on a couple minutes and I suggested her leave it on a couple additional minutes. I reminded her that when she did the balayage in November the color was a bit too yellow, and she left the toner on a bit longer; she ignored my request but I didn’t give it too thought since I was engulfed in reading my book. The toner and was are done im told to go to Cats chair and we catch up with all the small talk subjects we’ve touched on in the past. I’m a very private person. I’ve never used Cat as a “therapist “she knows nothing of my personal life aside from me being a wife, mother, nurse, I enjoy the show Yellowstone and I’m on my 10th Colleen Hoover book. I was intermittently silent because I was focused on reading. When I glance up I noticed she was blow drying my hair, I asked “did you already cut my hair?” she said no I’m going to cut your hair dry – I asked “ wont it look choppy if you cut it dry ? she added that “last time I cut your hair I did it half wet /half dry. I responded, “oh ok I don’t remember”. I continued reading my book…. When all was done, she gave me the mirror to look at the back; I asked her to please give me some more layers and to make my curtain bangs a little shorter too. After she was done she gives the mirror once again, I look and love it. I say thank you and then ask what the service is to help me blend my grey that are just at my hair line she responds it’s called a “ glaze”. I said great ok so I’ll make an apt with you in three weeks for my birthday for a glaze… CAT ERKL – proceeds to say “actually moving forward, I can’t do your hair anymore, I don’t think were the best fit” I was stunned! there were other people close by and listening and looking in our direction, it was embarrassing. I asked her “why?! I don’t understand” she proceeds to start recommending other stylists by name and then I literally say “I’m stunned, why can’t you do my hair anymore? I don’t understand “ she says loudly; “we are just not a good fit, we don’t VIBE” at this point I swear I’m so confused. I ask “did I say something to upset you? She said “no, I just don’t think I can make you happy” I said “Cat, I am happy, very happy with my hair.. is it because I asked for more layers ?!” she shrugged her shoulders and said “well, I’m sorry were just not VIBING” this experience was humiliating, unwarranted, and ridiculously unprofessional. You could imagine my frustration, I finally answer her saying “we are not friends, we don’t have to Vibe I’m paying for you to do my hair and I’d like to speak with your manager”. She said “ok” and disappeared to go get the manager or so I thought. I was in the front lobby waiting for a manager for what seemed to be an eternity, it was probably all of 10 minutes, but no one ever came. I’ve never formally met the owner, but I have seen him in the past. I approach a man and ask him if he’s the owner he says yes and introduces himself as Dominic. I proceed to tell him everything that had just happened, and I become emotional because of the humiliation I was forced to endure. I can’t remember the last time a stranger made me feel so terrible it brought me to tears. Dominic stated he had no idea of anything I shared, he stated it was the first time he was hearing of it and then stated he didn’t want me to pay for the service because he wants his clients to leave happy and clearly, I wasn’t happy. He asked for my name and number and said he would call me back personally. I quickly wrote my information down on a post it and left humiliated and crying.
I partially feel stupid because I gave a stranger the power to make me feel awful enough to cry which is very out of character for me. My fellow nurses out there, you know we have tough skin. Because this was so unexpected, and I was completely caught off guard it affected me the way it did. Afterall who goes to the salon to get treated this way? In life it’s not what you say it’s how you say it that makes an impact. She was cruel.
Around 45 minutes later; I get a call from Dominic. He states he spoke with Cat Erkl and got her side of the story. He stated that he didn’t charge me for the service I had received even though he should have, he stated; he wants his customers to leave happy and I clearly wasn’t happy when I left .. (I stayed quiet, but I should have reminded him that I insisted on paying for the service). He continued by advising me to not take what happened to heart and added that no one knows another individual’s personal life and he makes It a point to not involve himself in anyone private life- he stated that he had never had a problem with this stylist before and that she’s a good employee; he wishes he had 10 more of her. He stated he expressed to her that he felt blindsided by this situation and that moving forward she is to speak with him before taking matters into her own hands. He then recommended another stylist if I would choose to ever return. When I asked him what Cat Erkl said happened he stated nothing, she said “you are uptight, and she doesn’t want negativity in her life”. I gave him a sincere thanks and that was the end of the call. I appreciate the owner for trying to remain objective in solving this matter but unfortunately the damage was already done.
I feel that many could agree that the average person looks forward to a relaxing time when going to a salon for any treatment. Speaking for myself, time at the salon adds to my mental health. It’s a way to feel destressed get pampered drink some HOT coffee for a change .. you moms of littles out there know what I’m talking about …. This experience may not seem traumatizing to most but to me it was. I wouldn’t wish this experience on anyone and although the owner tried to handle the situation with grace ultimately stating he wishes he had 10 more employees like Cat was probably not the best choice of words especially when he witnessed how I left his salon in literal tears. As for stylist Cat Erkl, what can I say?; I’m still confused why I came off uptight and radiated negativity when I was reading my book for the better part of my time in your chair. After years of being a cosmetologist you should conduct yourself in a professional manner regardless of what may be going on in your personal life, I shouldn’t have been your outlet. You should be able to take constructive criticism, you’re in the business to help others feel and look like their best self. Shame on you for what you undeservingly put me through. I hope you’re able to take something positive from this experience and be self-aware enough to not ever make another person feel so awful.
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