B & W Charters Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
19 Reviews
82% recommend it
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User2497034 Sent on 01/07/2016B&W Charters is just a fantastic group to work with! They are professional, prompt, and the drivers are always top notch.B & W Charters's reply:
Thank you for the review.
Gene Wright II
GM
B&W Charters, Inc. -
User890261 Sent on 08/06/2012We selected B&W Charters for their trolley and 50+ passenger charter. We received excellent service from B&W throughout the booking process and especially the day of the wedding. They were flexible, courteous, and very, very accommodating. Thank you to Dale, our trolley driver, who took great care of us!
B & W Charters's reply:
August 7, 2012
Thanks for the comments regarding our services.
Regards,
Gene Wright II
Director of Marketing
B & W Charters Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos -
User1752969 Sent on 08/07/2014I have to say I didn't personally use the shuttle I hired- it was for the guests, but everyone seemed to get where they were going so I think it worked out fine, and no one complained to me afterwards. They were nice to work with setting up the service and they had a bus big enough for all my guests. If I had to do it again I would have hired 2 smaller shuttles instead of one big bus because at the end of the night everyone had to wait for all the drunk people to find the bus and get on board which I hear took a little while. But I think it all went well overall. Prices seemed reasonable and they are pretty much the only shuttle service in the area. Book early so you can get the size vehicle you want.B & W Charters's reply:
Thank you for the review.
Regards,
Gene Wright II
Director of Marketing
B & W Charters, Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos
Link to us on linkedin @ http://www.linkedin.com/in/bwcharters -
User1886278 Sent on 10/26/2014We rented two vechiles for our wedding on October 4th! We had one for the bridal party and one for the guests to and from the reception. The bridal party trolley was very fun and the driver was great! The only issue we had is that the speakers in the trolley did not work. It is hard to have a bridal party on a trolley with no music....luckily my maid of honor had a speaker we used. I heard nothing but good things about the bus for the guests so thank you. -
User2526039 Sent on 02/03/2016They were great! They allowed us to add decorations to the trolley we rented, and drove us around town for a little while. They also stopped at different locations for us so we could get out and take some photos.B & W Charters's reply:
Thank you for the review.
Gene Wright II
GM
B&W Charters, Inc. -
User1155712 Sent on 05/07/2013Do not use B & W Charters! We booked a trolley for my daughters' wedding and they sent a party bus because of electrical problems. I understand things like that happen-but they only wanted to refund the difference between the trolley and the party bus instead of the whole amount. The contract was not fulfilled-we requested and paid for a trolley. My daughter has planned pictures on the trolley and she was very disappointed.
In response to B & W Charters explanation-the other trolley was in St. Joseph-more than an hour away. It would have been probably at least 2 hours for them to get the other trolley and the bride and groom would have had to go out in the middle of the reception to get the photos they desired. My daughter was disappointed but declined their offer to go get the trolley from St Joseph because she was trying not to let this situation ruin her big day. And the clause about requesting a certain driver or vehicle was interpreted by me as we couldn't request a certain driver or certain trolley that we had reserved. Otherwise-what is the point of requesting a certain type of vehicle if they don't have to guarantee that you will get it. Also-the term party bus is used by many people for the type of vehicle that was supplied so call it what you will. And $100 was offered to us in the beginning and then they offered $50 more to cover the sign my daughter had bought for the back of the trolley for her Thank You card photos. Before booking-you should decide how upset the bride or groom and wedding party will be if for whatever reason your requested vehicle is not available on their big day. Also-the minimum hours for the trolley was 2 hours and the minimum we could have had on the mini bus was 5 hours so if we had known we were getting a mini bus the bride could have used it for other transport uses to use up the minimum hours. I don't appreciate in the response being accused of being inaccurate or misleading because that is not the case at all.B & W Charters's reply:
The above review is misleading and inaccurate. This client did book a trolley. However on the date of the event during the pre trip inspection a previously undiscovered mechanical defect was detected. This would have compromised passenger safety. Hence, consistent with applicable Department of Transportation regulations we were prohibited from placing the vehicle in service. An effort was made to timely address/repair the noted vehicle defect but we were not successful as significant evaluation and corrective action was required.
At the time, given the unavailability of the assigned trolley and not having another trolley available, the only other option that we had was to send the mini coach which was available. Although we recognize that the client would have preferred the trolley we were simply prohibited from using it. We do not offer nor have we ever provided party buses. The mini coach that was sent was nice, clean, and had a larger seating capacity than the trolley.
Once the driver arrived at the pick-up he apologized for having to use this vehicle to the Bride and Groom. He also explained why that vehicle had to be used. Then the driver provided service as indicated on the charter. It should also be noted that the driver did ask the Bride and Groom if they would like him to go and get our other trolley that was currently out on another charter and bring it to them. This would be so that they could get the pictures they wanted on the porch. We understand that this would have been later than they would have liked, but the gesture was made on our part to try and provide this for them given the situation. The Bride and Groom declined this offer. At this point the service was concluded.
Please also note that because of the mechanical nature of vehicles, although infrequent, they are subject to failure. This possibility is addressed in our contracts. Accordingly, on our standard charter bus agreement is states as follow, “We cannot guarantee the assignment of requested drivers or vehicles.” This is on the copy that we have on file at our office signed by this client. This contractual provision is in recognition of infrequent situations like this one. It should be noted that mechanical breakdowns occur on less than half of one percent of the total charters we have each year. This means we have a 99.5% success rate on providing the clients with exactly what they want. B & W Charters has been in business for over 30 years. We have a long consistent record of treating our customers with the care and respect they deserve.
Most importantly though we didn’t leave the client sitting on the side of the road, we provided service for their group consistent with our service agreement.
In consideration of their disappointment we offered this client a 25% refund off of the total cost they paid for the trolley and a letter of apology. This is more than the difference between the two vehicles rental costs. It is also within industry parameters given the nature of the issue.
Sincerely,
Gene Wright II
General Manger
B & W Charters, Inc.
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