AW Bridal Reviews
Reviews
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4.0 out of 5 rating
4.0
Good
25 reviews
Recommended by 80% of couples
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Quality of service 3.8 out of 5 rating3.8
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Average response time 4.1 out of 5 rating4.1
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Professionalism 4 out of 5 rating4.0
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Value 4.2 out of 5 rating4.2
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Flexibility 3.9 out of 5 rating3.9
+21
User photos
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Mai Sent on 03/28/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Styled Shoot
I had the best experience with the team at AW Bridal! From the first interaction they were so kind and responsive. The dress was used for a styled shoot and they kindly shipped it to me so quickly. The dress was beautiful and fit perfectly! Such beautiful quality too. Definitely recommend and hope to work with them again! -
Quality of service
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Katie Sent on 03/28/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love AW Bridal dresses!!
I’m a photographer and I recently used two dresses from AW Bridal for my styled shoot that I hosted! I was honestly suprised at the quality of the dresses and the design of them were just gorgeous!! I would highly recommend checking out their dresses🥰 -
Quality of service
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Mercedes Sent on 03/27/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!
I have worked with awbridal countless times and I am always blown away by how amazing it is to work with them. Always responds, great service! -
Quality of service
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Sarah Sent on 05/27/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Do not use AW bridal! They are not a reliable company
Worked with me to get the right dresses for my bridesmaids -
Quality of service
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Yauna Sent on 11/29/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Fit &:Style For Mom
I purchased the velvet papaya dress in a rust , size 8. It was a perfect fit & just the right style for a Mom & outside fall wedding. I was anxious before it came . Ordered close to deadline. Via email company eased my mind & the dress came on date promised -
Quality of service
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Setaita Sent on 10/18/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Good quality and affordable
I came across AW Bridal while searching for a quality wedding dress that is affordable. I'm always cautious of ordering things online but I took the risk on this one and ordered a lovely custom-made wedding gown. I received it earlier than expected, literally few days ago and the dress looks amazing! The quality is great and it's exactly how it's pictured on the website. I highly recommend AW Bridal for a quality wedding gown at an affordable price. -
Quality of service
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Brennan Sent on 11/25/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Communicative
I had the pleasure of using AW Bridal for several of my photoshoots! They've always been kind courteous and prompt. The dresses actually surprised me with their quality! They're well made and the dresses I've received didn't have any defects!
I will be recommending them to my brides from now on!-
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+2 photos
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Quality of service
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Yibi Sent on 11/15/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!! Super good quality and customer service
I absolutely loved working with aw. Bridal! They were amazing to work with! So kind and the communication was really good ! The quality of the dress and customer service was really good!! 10000% recommended!! -
Quality of service
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Teresa Sent on 11/15/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great company
They contacted me to take some promo photos for them. I got the dresses in a timely manner and great quality even the girls I worked with all loved the dresses. Great quality and photograph beautiful also true to size of bridesmaid dresses. Also photographed a wedding dress so beautiful. Those two models loved it as well I got everything within a month and colors I picked and sizes I picked. Great customer service as well. -
Quality of service
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Amanda Sent on 10/14/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutly amazing!
AW Bridal is absolutely phenomenal! I am a wedding photographer and have worked with them multiple times. They go above and beyond each time. Their customer service is amazing, they shipping is fast, and their dresses are stunning!! What more could you ask for?! I will always recommend AW Bridal to my clients! You will NOT be disappointed! Promise! -
Quality of service
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Jenna Sent on 06/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lovely Experience
Had a lovely time communicating with AW Bridal. Received my dress on time, was thrilled with the material and size fit perfectly. I emailed them a few questions along the way and always received a response back within a day. Would definitely buy from them again! -
Quality of service
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Annaliesse Sent on 09/26/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly enjoyable would recommend!
AW bridal is a phenomenal bridal gown service! Very professional, dresses are perfection, they get back to you in a reasonable amount of time! If you are looking for a wedding dress I HIGHLY recommend this amazing company! -
Quality of service
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Monica Sent on 09/25/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfection!
A.W. Bridal was absolutely amazing! The dress was so stunning, arrived on time, and they were such a pleasure to work with! I would highly recommend A.W. Bridal to anyone looking for a dress for their wedding.-
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+5 photos
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Quality of service
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Brittney Sent on 07/08/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bought a wedding dress
It was a great Interaction, response time was great and they answered all my questions. -
Quality of service
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Jackie Sent on 05/24/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love working with them!
I’ve worked with them on a few styled shoots where they have sent me product. The dresses are so beautiful and very well made. I highly recommend them! -
Quality of service
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Anete Sent on 12/28/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very good, I am happy with everything.
Very good quality items. The process was smooth and items are as expected and as on the photo. -
Quality of service
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Edward Sent on 08/07/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would totally recommend this brand to my friends!
their dresses are amazing, I bought the dresses for my bridesmaids, they love it.
They have try on service, so we have tried the sample on before placing the order, it fits perfect.
They have an online store with some discounts too, I saved 10 dollars using the code. Nice dress and service. -
Quality of service
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Lidia Sent on 11/02/20214.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Dresses
I am a client wit AW Bridal for a while. I am never disappointed. Dresses which they make are beyond beautiful, on time, classy and made by professional team. I love the way how it look and texture of fabric. I look like Princess, feel like Princess and and outsider see me as a Queen. -
Quality of service
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Mari Sent on 04/02/20261.8 out of 5 rating1.8-
Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Terrible do not buy
This company is horrible. They claim to be online dress store for bridesmaids ect. There’s about two try on and return dresses you can pick from. If you don’t pick from that selection, you can pick another dress but you can only order one on one credit card and have it shipped to one place. They will not let you order multiple dresses on the same card. They then tell you, you can’t return the dresses if you order multiple because, it’s wasting materials… They’re trying to say that They make every just order. I’m telling you there’s no way.. they also are shipped straight from China, so the company is not making them in California. they’re absolutely cheaply made, and I would never order from them ever again. -
Quality of service
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Olga Sent on 03/17/20251.8 out of 5 rating1.8
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
They share your private information!
I got a wrong dress in the mail. After providing all the necessary information for the AW bridal customer service, they asked me to mail the wrong dress straight to it's rightful owner. They shared her name, address and a phone number! I ended up chatting with the lady who's number I had received and we both agree this is so wrong! You can't share people's private information like that 😵💫 Also, they should have taken care of the issue instead of asking me to fix it!
0/10 recommend! -
Quality of service
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Marie Sent on 10/17/20231.6 out of 5 rating1.6
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
Fine If You're 100% Sure You Won't Need to Return Anything
I ordered the Sultana wedding dress from AW Bridal. The dress was pretty, but it fit poorly, became hot very quickly, and was fairly itchy. When I tried to initiate a return, they wanted to refund me $50 to keep it. When I told them I still wanted to return it, they said that since it needed to be sent back to China and their tariffs are expensive, I had to mark is as a gift valued at $20 or they wouldn't accept it. Lying on customs tags is a crime, so I explained that and asked how I could return it without committing a crime. Again, they tried to convince me to take a partial refund of $50 to keep it. Finally, after I said that I was just considering disputing the charge with my credit card company in light of their desire not to honor their stated return policy and their determination to either have me commit a crime or accept a refund of less than 10% of the value I paid, they gave me an address in the United States to mail it to. It was the address listed on their site, which comes up as the address for a sporting goods store called My Sport.
Again, the dress was pretty, but the return process felt really unethical, sketchy, and frustrating. They really fought honoring the return policy they have on their own website, and between them trying to convince me to accept a refund of less than 10% for an item that was unworn, unwashed, and still had the tags, OR committing fraud, I will never order from them again, and will actively recommend others against doing so unless you are absolutely certain you won't need to return or exchange your item. -
Quality of service
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Brittany Sent on 11/03/20221.6 out of 5 rating1.6-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 4 out of 5 rating4.0
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Flexibility 1 out of 5 rating1.0
Unethical return practices
If you want to give money to an unethical company, purchase from AW Bridal. I need to return a dress and they are requesting that I mark it as a "gift" and only claim that it is worth $20 (the dress is actually worth $117) to avoid customs fees and have stated that they will refuse the parcel if I do not do this. You must declare returned goods when shipping overseas. I will not be complying with their shady request. They are located in China and the shipping through USPS will cost $68. This whole return process has been terrible with them refusing to give me a return address at all at first; it took many back and forth emails to convince them to provide me with the needed info in the first place. If there is any chance at all you might have to return your item, do yourself a favor and DO NOT do business with AW Bridal. -
Quality of service
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Susan Sent on 12/30/20241 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Aw bridal is a scam company, beware
Be careful with this company. They make it impossible for your to return the item you order. I cancelled my order within 24 hours upon know that the item will not arrive on time. Despite my cancellation, they shipped my order and it arrived two weeks after the wedding or event. I asked for the return but they won't let me return stating that the item arrive before the wedding. THEY ARE LYING. IT DID NOT ARRIVE ON TIME. I showed the email where I cancelled within 24 hours but they ignore this important piece of evidence. THIS ITEM COMES FROM CHINA NOW WONDER THE COMPANY SUCKS. NEVER AGAIN!!! -
Quality of service
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Iwona Sent on 12/20/20231 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Complete Scam
They use this address as their location, 25322 Jeronimo Rd Lake Forest, CA 92630, but it has nothing to do with a bridal store. In reality, it’s called MY SPORT. They charge lots of money for shipping and make you wait for a long time because their merchandise comes from China. They advertise this merchandise as new but in reality it’s used and many people are unaware of it. When you want to return it, they start playing games giving you lower offers and if you won’t take it, you have to return it at your own expense. So they end up making money at your expense. Stay away from this fake and dirty business. -
Quality of service
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Kristina Sent on 05/26/20231 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Don't buy from them! Can't return.
They ship from China so the piece took forever. We has time so not a problem but the bridesmaid dress didn't work out. And they wouldn't return for full price even though that is clear on the website. They were negotiating the return price like it was a benefit to us. -
Quality of service
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