Atlantis Banquet Hall & Atlantis Productions Reviews

Reviews

Awards

9

• Mariana G. Sent on 08/31/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent!

  A nice place to have your event!!

  A nice place to have your event!!
• Chuy Sent on 08/31/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect 15 for my daughter

  Perfect place for medium size event, the package i got included everything but food. You don't have to worry about anything else. All the staff was very helpful preparing event and during event.

  Perfect place for medium size event, the package i got included everything but food. You don't have to worry about anything else. All the staff was very helpful preparing event and during event.
• Lisette R. Sent on 09/01/2023
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Excellent experience!

  Atlantis made planning our event as easy as it could possibly be. The staff are very helpful, friendly and attentive. They went out of there to help me put together my daughters Quinceañera. On the day of the event Diana made sure all went smooth and helped our event be super memorable.
  I live in Northern California and they worked with me to accommodate us. There were no surprise fees and the price was within my budget. The venue is beautiful and is true gem in the heart of East LA. They definitely exceeded my expectations. Thank you!

  Atlantis made planning our event as easy as it could possibly be. The staff are very helpful, friendly and attentive. They went out of there to help me put together my daughters Quinceañera. On the day of the event Diana made sure all went smooth and helped our event be super memorable.
  I live in Northern California and they worked with me to accommodate us. There were no surprise fees and the price was within my budget. The venue is beautiful and is true gem in the heart of East LA. They definitely exceeded my expectations. Thank you!
Are you interested?
Send a message
• Britney G. Sent on 10/26/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great experience, so helpful!

  I had a great experience at Atlantis. Luisa helped me and my sister plan our mothers 50th birthday. She even helped us find a decorator last minute since the person that we hired canceled and they were great too. My family was very happy with the event and so was my mother.

  I had a great experience at Atlantis. Luisa helped me and my sister plan our mothers 50th birthday. She even helped us find a decorator last minute since the person that we hired canceled and they were great too. My family was very happy with the event and so was my mother.

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Britney,
  
  Thank you for your words. Luisa will be happy to learn about your review. It's always an honor to serve and be part of these special celebrations.
• Carmen Sent on 09/28/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  I had my wedding reservation here for 100 guests and Luisa was amazing, she helped me with everything to make my day very special.

  I had my wedding reservation here for 100 guests and Luisa was amazing, she helped me with everything to make my day very special.

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Carmen,
  
  We are very proud to have Luisa in our team and I am so happy to hear you felt the same way that day.
• Mariana Sent on 09/28/2018
  4.7 out of 5 rating

  4.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  I had my son's graduation party here at Atlantis and I was very happy how everything turned out. I was able to get most of the things that we needed for the party with them and they still allowed me to bring my cater.

  I had my son's graduation party here at Atlantis and I was very happy how everything turned out. I was able to get most of the things that we needed for the party with them and they still allowed me to bring my cater.

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Mariana!
  
  Thank you for taking the time to give us a review. I would love to hear you about anything that didn’t supercede your expectations. Shoot me an email, I would love to know how me and my team can cover the areas we didn’t :)
• Monica G. Sent on 12/04/2018
  4.6 out of 5 rating

  4.6
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  The Atlantis team was amazing, our family is very happy with everything they did for us!

  I hosted my daughter's quinceanera here and everything was perfect. Luisa helped us organized most things and everything was delivered as promised. Diana the manager was there thought the event and helped us with any questions we had. My family was very happy with all the waiters and waitresses, they were very professional people. I will definitely consider doing another event here.

  I hosted my daughter's quinceanera here and everything was perfect. Luisa helped us organized most things and everything was delivered as promised. Diana the manager was there thought the event and helped us with any questions we had. My family was very happy with all the waiters and waitresses, they were very professional people. I will definitely consider doing another event here.

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Monica ! It was a pleasure to work with your and your family :)
  We hope we can keep your family celebrations for ever.
• Humberto Sent on 09/25/2018
  3.4 out of 5 rating

  3.4
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    3.0 out of 5 rating
    3.0

  Nice venue. Major problem was no elevator available. Only way to get to the venue is a 25 steps. Many guests & vendors complained. It was a major hassle taking up the beer, sodas & other stuff. They were flexible though but my concern for future weddings & or other events is they need to install an elevator!!!

  Nice venue. Major problem was no elevator available. Only way to get to the venue is a 25 steps. Many guests & vendors complained. It was a major hassle taking up the beer, sodas & other stuff. They were flexible though but my concern for future weddings & or other events is they need to install an elevator!!!

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Humberto,
  
  Thank you so much for your review. We’re a little bummed that the no elevator fact lowered your rating as you knew before hand when reserved your date, that our elevator was still under process. We ask that for the time being clients inform all vendors so that they come prepared. We mention this, because it is important to know we did not impose this issue on you last minute. We very much appreciate your feedback and thank you, because you chose us.
• Isabel Sent on 10/02/2022
  1.4 out of 5 rating

  1.4
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    2.0 out of 5 rating
    2.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Misleading and unprofessional

  The venue is a nice, elegant location but does not match personnel. Staff is unorganized, rude, disrespectful and unprofessional. (For the exception of Joey the owner’s son). My initial booking was with Lucas, which made false flexible promises and false impressions that owner did not follow through. According to owner “all is stated on the contact” and pointed it out to me in a rude, condescending and unprofessional manner. My event began at 5 p.m. I arrived 4:30p.m. And venue was not ready! I observed trash, large empty boxes, at the main entrance. Things that were said were going to be done by staff were not done. After event started, one of my guest with a child, found a hot glue gun still connected to the outlet by her setting area(I removed it myself and handed to staff). The venue’s Bartender was late and my guest had to wait since he was the only one with a license to serve alcohol. The weather was hot and water bottles were not refilled on the tables, I was refilling them myself since waiters were no where to be found on the floor. During dinner the empty plates were not being removed from the tables until guest and myself asked. Not all the food was brought out the green salsa was in the back refrigerator along with a macaroni salad. The venue’s D.J was inappropriate, he made Spanish sexual remarks over the speaker. Staff Alex was monotone but spoke to my guest and degrading manner. The service, was terrible and unacceptable . I definitely Not recommend this venue.

  The venue is a nice, elegant location but does not match personnel. Staff is unorganized, rude, disrespectful and unprofessional. (For the exception of Joey the owner’s son). My initial booking was with Lucas, which made false flexible promises and false impressions that owner did not follow through. According to owner “all is stated on the contact” and pointed it out to me in a rude, condescending and unprofessional manner. My event began at 5 p.m. I arrived 4:30p.m. And venue was not ready! I observed trash, large empty boxes, at the main entrance. Things that were said were going to be done by staff were not done. After event started, one of my guest with a child, found a hot glue gun still connected to the outlet by her setting area(I removed it myself and handed to staff). The venue’s Bartender was late and my guest had to wait since he was the only one with a license to serve alcohol. The weather was hot and water bottles were not refilled on the tables, I was refilling them myself since waiters were no where to be found on the floor. During dinner the empty plates were not being removed from the tables until guest and myself asked. Not all the food was brought out the green salsa was in the back refrigerator along with a macaroni salad. The venue’s D.J was inappropriate, he made Spanish sexual remarks over the speaker. Staff Alex was monotone but spoke to my guest and degrading manner. The service, was terrible and unacceptable . I definitely Not recommend this venue.

  Atlantis Banquet Hall & Atlantis Productions's reply:

  Hi Isabel, thank you for your review.
  
  We always treated you with respect, including myself, even when you were making demands for things that were not in your contract. We have a message history that shows you were very hard for our team to work with. -Yet we still accommodated you to the best of our ability.
  
  The hall was complete and clean when you entered at 5 pm, which is when your reservation time started. If you arrived at 4:30, we do not allow early birds as we are taking care of the final details. We've never had complaints about our servers or waiters so I am bummed to hear this for the first time.
  
  All other comments regarding the bartender, and DJ are important to me and I will address it with our team so that we make sure no one else feels mistreated or disrespected.
  
  Being personally at your event that day, I wish you had brought up all these issues to me right there and then, for me to immediately resolve them.
  
  Again thank you for your review. Everyone's review is super important, as we continue to aim for excellence.