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Artifact Uprising Reviews

Artifact Uprising

Artifact Uprising

Denver, CO
3.0 out of 5 rating, 33 Reviews
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Reviews

3.0 out of 5 rating
3.0 out of 5 rating
33 Reviews
60% recommend it
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  • Quality of service
    3 out of 5 rating
  • Average response time
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  • Professionalism
    3 out of 5 rating
  • Value
    2.9 out of 5 rating
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Artifact Uprising 1
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+2 User photos
Artifact Uprising 4
  • Alyssa
    Alyssa T. Sent on 12/18/2023
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    Amazing customer service and quality

    We've used Artifact Uprising for both our elopement photo album (Wedding Layflat Photo Album) and our holiday card this year. The quality of the album is amazing and I'm eagerly awaiting the arrival of our cards. Kate from the design team made all this possible by thoughtfully and skillfully designing both our beautiful album AND the holiday cards. She consistently goes above and beyond and I'm so thankful for her kindness and willingness to help.
  • Allie
    Allie W. Sent on 01/13/2020
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    genuinely so impressed

    I very rarely take the time to write reviews, but my experience was so pleasant and helpful that I wanted to say something! The customer service I experienced was so top notch and the photobook itself is GORGEOUS. It feels very high quality and it was the perfect medium for guests to write on. The pages are thick and matte and hold ink beautifully. Will totally order from artifact uprising for projects in the future.
  • Danni
    Danni L. Sent on 01/30/2020
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    Beautiful Quality and Incredible Service

    We just received our wedding guest book and let me tell you, it looked exactly as gorgeous as advertised. Well worth the cost for something we will cherish for years. Every photo is high resolution, colors are vibrant, pages are sturdy, and spreads were all 100% correct. It did initially arrive with a little damage on the cover, but their customer service team responded to us immediately and set us up with a reprint the very same day. I’m blown away by how helpful they were (Tina, you rock) and I’ll be ordering from here again in the future. Thanks for making our wedding album perfect!
    • illustration stars

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  • Ro
    Roseann Sent on 07/20/2019
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    Excellent Quality!

    Absolutely love Artifact Uprising!! We used AU for our engagement announcements, wedding invites & wedding photos. Love the quality and service. Our photos always turn out amazing and we couldn’t be happier!
  • Murraya
    Murraya Sent on 05/21/2019
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    Absolutely beautiful!

    We ordered our invitations through them. They turned out beautiful and captured everything perfectly!
  • Denis and Jessica
    Denis Sent on 12/06/2019
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    Gorgeous Layflat Album

    Honestly, we didn't know what to expect when we went with Artifact Uprising and the layflat photo album, but I can honestly say that they blew our socks off and the online photos do not do the end product enough justice. The album is beautiful and very high quality. The layflat option allowed us to put some 24x12 prints that looked like a picture on a single page. They are well worth it!

    Side note: We've had experience with their customer service team and they bend over backwards to make customers happy. Between the quality of the album and the quality of the service, you can't find a better option for a wedding/parent albums.
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    David Sent on 10/02/2018
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    We love our guest book! The Artifact Uprising interface made it very easy for us to give our album a personalized touch. When our guest book was delivered, there was a very small error. We got in touch with Artifact Uprising and they quickly corrected the error and sent us a new book. We highly recommend to other couples!
  • K
    Kate Sent on 12/30/2018
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    Loved our Save the Dates

    We were so happy with our Save the Dates! The paper quality was beautiful, and the photo printed true-to-color, which seems to be a rarity. We just ordered our Christmas cards from here and prints from our wedding day for our family. I'm going to be a customer for life.
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    Caitlin Sent on 06/16/2017
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    I love everything I get printed from them! I ordered save the dates and customized them on their website and they were beautiful!! The process is so simple and I have always received my items faster than expected.
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    Suzanne Sent on 01/13/2018
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    I have heard of photographers charging hundreds to thousands of dollars for a wedding album to be a part of the package. I used Artifact Uprising to make my own wedding album and IT WAS WORTH EVERY PENNY AND EVERY MINUTE OF EFFORT.

    I was able to choose every picture, every page layout. I was able to tell my wedding day story through pictures exactly the way I wanted to! I loved loved loved the experience creating the album and then it arrived...... Even more then I could have imagined!!! The quality is spectacular! The package arrived more beautifully then I expected.

    The website allows you to save your project in case you want to order another one. You don't lose your work!! My mother already asked for her own copy! I would use Artifact Uprising again and again!
    • Artifact Uprising 5
  • S
    Stephanie Sent on 03/20/2017
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    I did my thank you cards and first year Christmas cards with them and LOVED how they turned out! Got tons of compliments, so simple and classy. I also created the layflat photo album for our wedding photos and loved every single second of that! The staff was amazing to work with and very professional. I was sent the wrong color and they immediately responded to my email and fixed the error. I seriously love this company! Use them!
  • Zenia
    Zenia T. Sent on 05/11/2020
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    Stunning Photo Books!

    Absolutely stunning picture books. I ordered the lay flat photo book to create my wedding album and two smaller hardcover photo books for our moms for mothers day.

    Quality is beyond what I expected, absolutely beautiful quality and prints. It is elegant and just a perfect keepsake for any occasion.
    Customer service, is unmatched. They are quick to respond to questions and provide great support. After receiving my photo book, I noticed a slight rip on the centre page. They immediately got back to me and had already sent a request over to reprint another album. Just superb service all around.

    The creation of my albums were so easy and very user-friendly. A well thought out interface, that is simple, elegant and very quick and easy to use.

    Service was quick, I live in Canada, and I got delivery notices at every step of the way. It came in less than two weeks.
    The only negative I see is the price of the items and shipping charges etc. However, for certain memories I don't mind paying a marked up price for quality, service and knowing they back their products.

    I cannot recommend this company enough, I was happily blown away by their products and I can't wait to continue to buy products from them in the future. I have already told all my friends about this amazing organization!
  • Mary
    Mary Sent on 08/01/2019
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    The Perfect Wedding Guest Book

    We used Artifact Uprising to create our wedding guest book using our professional engagement photos. Online formatting was easy to use and the intermediate proofing step ensured everything appeared exactly as it was supposed to. The book we received is high quality with thick pages that, as promised, lay flat so that guests may write on both sides without any difficulty. The printing was exceptional and our photographer complimented the final product when he saw it on our wedding day. It's the perfect keepsake containing all our guests' well wishes!
  • Tony
    Tony O. Sent on 07/23/2019
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    Quality Guest Book

    The guest book that we ordered from Artifact Uprising was of quality cardstock paper in which the pictures printed well. We would recommend placing a sign with the guest book as most guests were hesitant to sign it because it was so beautiful.
  • J
    Jean Sent on 10/25/2018
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    Poor quality photo printing with no quality control

    I would recommend NOT ordering photo cards from this company. They printed our image noticeably uncentered, and when we requested reprints, they were still off-centered. For the price, you would expect much better quality control. The quality of the image is also quite poor.
  • User3652308 Sent on 10/01/2018
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    I love their website but once I received my "white" prints they started turing yellow within 1 month... EEK!
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    Susan Sent on 06/17/2023
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    Poor vender experience.

    They don’t tell you that your photos time out and the books you’ve created can not be ordered or reordered. I was unable to reorder a book I created nor a book I created in 2021.
    Supposedly the pictures remain for three years. Nope. I did buy one book it cost $575.00 not worth the price.
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    Bailey A. Sent on 05/05/2022
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    Low Quality

    Do not waste your time and money on this company. I spent hours curating what I thought would be beautiful photo books. They arrived and the photos are dark, blurry, and have gridlines in the background. I know the problem is not the photos, I have printed them at CVS with no issues and they are high res images from the photographer.
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    Bob F. Sent on 10/26/2022
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    Service at Artifact Uprising

    I’ve had a very difficult time getting a resolution to a problem. It turns out that their customer service group is so small that they do not handle phone calls and appear to be overwhelmed with emails. I’ve interfaced with an associate as well as the customer service manager and am still awaiting a resolution ☹️ I would urge this audience to consider other options for photo printing!!!
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    Sarah M. Sent on 07/12/2023
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    Terrible quality control; avoid

    Do not order from this company. I've now received two photo books with misaligned/crooked printing. They sent a replacement but it had exactly the same issues as the original. They are now asking that I send back both books (which cannot be resold and will be thrown out) before they will provide a refund. Incredible waste of energy and money.
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    Nicole L. Sent on 11/25/2021
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    Customer Service

    Shocking service, they only have email support and they just come back with awful generic responses not helping progress to an actually answer or solution. Such a shame too because their products are beautiful, but just don’t expect actual responses from their robot-like customer service team.
  • Melissa
    Melissa Sent on 12/19/2019
    1.8 out of 5 rating
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    HORRIFIC customer service, BEAUTIFUL books!

    I'm SO sad!! I have been OBSESSED with Artifact Uprising for YEARS and i finally had my chance to order an album of my wedding as a Christmas present for my Mother in Law that lives out of the country. I paid for expedited shipping and the book came in with our names cut off of the cover.... I'll spare you all the details, but you can't reach a live person on the phone, and 2 days later when Tina replied to my email it all went down hill from there.... they will not give me a discount and won't get me the replacement cover in time to take my gift to my mother in law... I asked SO many times for her to make the situation right and begged her not to lose a customer and it didn't matter - i got rude, dismissive and condescending responses each time. you would think for such expensive books they would be willing to bend over backwards for their customers, but sadly they act like their customers are disposable. I have recommended them to SO many friends, but that will not be happening anymore. I'm SO sad - i was going to order my wedding album from them too, but that will not be happening anymore.
    • Artifact Uprising 6
    • Artifact Uprising 7
  • L
    Laura Sent on 09/09/2023
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    If you have invested in a good photographer, invest in a better printer

    I am a professional photographer who has printed photo books with many different printers, and decided to try Artifact Uprising for the first time. When I received my photobook, I couldn't believe how terrible the print quality was - the photos were muddy and MUCH darker than the images - to me, the book is embarrassing and unusable. UA only offered me a 50% refund (I would have happily sent the product back for a full refund) and said, verbatim: "Often, we have to edit for the difference in how images transfer from a screen to print since the screen is backlit and the print is not. For most of our products, we do what is called “press printing”. This is different from a traditional photographic print in that it is a series of tiny dots which may make the photo appear less sharp than a traditional photographic print." 1) As a photographer knows, a good print company will not "EDIT" your images for printing (a photographer will already be making editing choices that account for screen backlighting). 2) Why advertise your company as a luxury print option if you are going to choose a print method that is less sharper and not true to the image?

    Poor quality product, poor customer service. Will never use again.
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    Seb Sent on 03/23/2022
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    Ruined photos

    Due to an admitted error on their website, we reviewed photo prints that were severely cropped and unusable. We had to use another vendor in order to get them done right. They only offered a partial refund, and tried to lay the blame on me and my wife. It led to extra undue stress during our wedding planning.
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    Tally J. Sent on 02/18/2021
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    Unprofessional, unorganized, and cost me so much time. And money!

    I used the design services to make a year review of my family photos from 2019. This is the third design service I've used and it was utterly disappointing. The first round was a waste because the service used to upload the photos lost exif/metadata info when the designer downloaded the photos, so my designer couldn't put them in chronological order. I then had to literally mark all the photos she had chosen using comments to try to put them in order, costing me much time because AUs services lost pretty vital data. After the second round of revisions I realized how badly this was truly going and I asked for a refund, but I was denied. It was also after the second (of the allotted three, so the penultimate) round that my designer 'noticed' that I had a favorite album (uploaded according to the instructions they had sent but apparently then ignored), so all my favorite photos would only be considered in the third and final round of designing. I found the layouts to be unoptimised for a photo album with wide margins on many of them, almost no layflat images spanning the binding, and it cost me so much time to consistently put things in order that I would have preferred doing it myself. I paid money to have someone else save me time, and instead it cost me more time than it would have had I made it myself. My goal was to spend money to save time, and instead I spent money to spend time. I think this service has a long way to come.
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