Artifact Uprising Reviews
Reviews
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![Alyssa]()
Alyssa Sent on 12/18/2023Amazing customer service and quality
We've used Artifact Uprising for both our elopement photo album (Wedding Layflat Photo Album) and our holiday card this year. The quality of the album is amazing and I'm eagerly awaiting the arrival of our cards. Kate from the design team made all this possible by thoughtfully and skillfully designing both our beautiful album AND the holiday cards. She consistently goes above and beyond and I'm so thankful for her kindness and willingness to help. -
![Danni]()
Danni Sent on 01/30/2020Beautiful Quality and Incredible Service
We just received our wedding guest book and let me tell you, it looked exactly as gorgeous as advertised. Well worth the cost for something we will cherish for years. Every photo is high resolution, colors are vibrant, pages are sturdy, and spreads were all 100% correct. It did initially arrive with a little damage on the cover, but their customer service team responded to us immediately and set us up with a reprint the very same day. I’m blown away by how helpful they were (Tina, you rock) and I’ll be ordering from here again in the future. Thanks for making our wedding album perfect! -
![Allie]()
Allie Sent on 01/13/2020genuinely so impressed
I very rarely take the time to write reviews, but my experience was so pleasant and helpful that I wanted to say something! The customer service I experienced was so top notch and the photobook itself is GORGEOUS. It feels very high quality and it was the perfect medium for guests to write on. The pages are thick and matte and hold ink beautifully. Will totally order from artifact uprising for projects in the future. -
![Denis and Jessica]()
Denis Sent on 12/06/2019Gorgeous Layflat Album
Honestly, we didn't know what to expect when we went with Artifact Uprising and the layflat photo album, but I can honestly say that they blew our socks off and the online photos do not do the end product enough justice. The album is beautiful and very high quality. The layflat option allowed us to put some 24x12 prints that looked like a picture on a single page. They are well worth it!
Side note: We've had experience with their customer service team and they bend over backwards to make customers happy. Between the quality of the album and the quality of the service, you can't find a better option for a wedding/parent albums. -
![Ro]()
Roseann Sent on 07/20/2019Excellent Quality!
Absolutely love Artifact Uprising!! We used AU for our engagement announcements, wedding invites & wedding photos. Love the quality and service. Our photos always turn out amazing and we couldn’t be happier! -
![Murraya]()
Murraya Sent on 05/21/2019Absolutely beautiful!
We ordered our invitations through them. They turned out beautiful and captured everything perfectly! -
Suzanne Sent on 01/13/2018I have heard of photographers charging hundreds to thousands of dollars for a wedding album to be a part of the package. I used Artifact Uprising to make my own wedding album and IT WAS WORTH EVERY PENNY AND EVERY MINUTE OF EFFORT.
I was able to choose every picture, every page layout. I was able to tell my wedding day story through pictures exactly the way I wanted to! I loved loved loved the experience creating the album and then it arrived...... Even more then I could have imagined!!! The quality is spectacular! The package arrived more beautifully then I expected.
The website allows you to save your project in case you want to order another one. You don't lose your work!! My mother already asked for her own copy! I would use Artifact Uprising again and again! -
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![Zenia]()
Zenia Sent on 05/11/2020Stunning Photo Books!
Absolutely stunning picture books. I ordered the lay flat photo book to create my wedding album and two smaller hardcover photo books for our moms for mothers day.
Quality is beyond what I expected, absolutely beautiful quality and prints. It is elegant and just a perfect keepsake for any occasion.
Customer service, is unmatched. They are quick to respond to questions and provide great support. After receiving my photo book, I noticed a slight rip on the centre page. They immediately got back to me and had already sent a request over to reprint another album. Just superb service all around.
The creation of my albums were so easy and very user-friendly. A well thought out interface, that is simple, elegant and very quick and easy to use.
Service was quick, I live in Canada, and I got delivery notices at every step of the way. It came in less than two weeks.
The only negative I see is the price of the items and shipping charges etc. However, for certain memories I don't mind paying a marked up price for quality, service and knowing they back their products.
I cannot recommend this company enough, I was happily blown away by their products and I can't wait to continue to buy products from them in the future. I have already told all my friends about this amazing organization! -
![Mary]()
Mary Sent on 08/01/2019The Perfect Wedding Guest Book
We used Artifact Uprising to create our wedding guest book using our professional engagement photos. Online formatting was easy to use and the intermediate proofing step ensured everything appeared exactly as it was supposed to. The book we received is high quality with thick pages that, as promised, lay flat so that guests may write on both sides without any difficulty. The printing was exceptional and our photographer complimented the final product when he saw it on our wedding day. It's the perfect keepsake containing all our guests' well wishes! -
![Tony]()
Tony Sent on 07/23/2019Quality Guest Book
The guest book that we ordered from Artifact Uprising was of quality cardstock paper in which the pictures printed well. We would recommend placing a sign with the guest book as most guests were hesitant to sign it because it was so beautiful. -
![Lauren]()
Lauren Sent on 11/04/2024Horrible Customer Service
I have ordered over 7 albums from this company. When I ordered my wedding album it turned out stunning. I went to order another wedding album for my mom, but their website was giving me errors and wouldn't let me checkout. I reached out to customer service and for a week and a half they kept telling me they will fix the problem or will order it on their end, and it still has not been resolved. They pushed me to the back burner and didn't try helping to get my photo album ordered even when the issue was on their end with their website. The albums I have ordered did turn out beautiful but unfortunately the customer service is horrible. -
![Melissa]()
Melissa Sent on 12/19/2019HORRIFIC customer service, BEAUTIFUL books!
I'm SO sad!! I have been OBSESSED with Artifact Uprising for YEARS and i finally had my chance to order an album of my wedding as a Christmas present for my Mother in Law that lives out of the country. I paid for expedited shipping and the book came in with our names cut off of the cover.... I'll spare you all the details, but you can't reach a live person on the phone, and 2 days later when Tina replied to my email it all went down hill from there.... they will not give me a discount and won't get me the replacement cover in time to take my gift to my mother in law... I asked SO many times for her to make the situation right and begged her not to lose a customer and it didn't matter - i got rude, dismissive and condescending responses each time. you would think for such expensive books they would be willing to bend over backwards for their customers, but sadly they act like their customers are disposable. I have recommended them to SO many friends, but that will not be happening anymore. I'm SO sad - i was going to order my wedding album from them too, but that will not be happening anymore. -
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![Breanna]()
Breanna Sent on 04/13/2025Very unsatisfied with the customers service and unwillingness to make things right with their customers when THEY make mistakes.
I first want to preface by saying that I never write reviews. However, this absolutely awful experience deserves one from me!! I chose to use this company to order my wedding photo book album, an album for both sets of parents, an album of our honeymoon photos, a Christmas ornament, and Christmas cards – in 2 separate orders (wouldn’t have placed the second one if I would’ve received the first order before I ordered more products).
The Christmas ornament came first and everything was fine. I paid extra for our wedding and honeymoon albums to arrive before a certain day, and had to reach out to them when it didn’t (they refunded for the shipping, which was nice) and received it way late. I was beyond excited to look through my 60-page wedding album when it finally arrived! Our wedding album only had HALF of the pages in it…yes, half. After page 30, there were no more pages. I reached out to the company and they only allowed me to get a refund (at first they only offered 50% refund until I pushed for full) on the book or to reorder at regular cost!! The least that they could do for their mistake would be to send a corrected book, but nope!
Then came the books for our parents. One of them was fine, but the other had a hole on the front side of the spine. The shipping box was not damaged at all, so the hole had to be there before it was put in the box. THEN my Christmas cards came in cut uncentered (I went back and checked that I didn’t make the mistake when ordering) AND the return address that I had printed on all of the envelopes said “undefined” where the state should be…so I couldn't use those. Once again, even after all of my trouble, they still only offered me a refund or to reorder.
In total, there were 24 messages back and forth with the company throughout all of these issues. The most frustrating experience and unsympathetic support I’ve ever dealt with. A simple quality check assurance would’ve done wonders for my orders. -
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![Meridith]()
Meridith Sent on 12/18/2024Horrible experience
Their delivery estimates are off by weeks, customer service is non-existent, and they can't even give you an update on status. -
User6920161 Sent on 07/24/2023
Think Twice About Using This Company - Quality Assurance is Horrible
My photographer used this company to design and print a 1st birthday photo book for my daughter. I paid them an extremely high price to print the book. After a mistake on the album cover on the first book, they printed it again and charged me a discounted rate. The second book was the same as the first with the exact same errors. They then shipped a 3rd book which somehow had glue on a couple pages causing them to stick together and rip. The 4th book that arrived was finally ok. This company prides themselves on quality and producing high end products. This was the worst company I have ever worked with. No attention to detail, no quality assurance, horrible customer service and no money back after hundreds of dollars were spent. I should have received this book for free after the terrible ordeal and stress they caused my family. DO NOT USE THEM. -
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Hila Sent on 01/14/2022
Avoid this scam of a company
Avoid this scam of a company. Terrible customer service that will leave you baffled, incredibly overpriced and above all - low quality. The lack of professionalism is unheard of.
When I ordered my photo book I had it shipped to Sweden, and had to pay import tax and a customs fee - which was to be expected. Once I was looking through it I noticed that the images - that looked very crisp and sharp when assembling the book through their website - were now low resolution, muddy, had awful colors, and an unflattering glittery sheen over them. I contacted customer service and, working in photography, I suggested that maybe I should upload the images in a different file format, because maybe the fault was on my end. My offer was flat out ignored, and they immediately sent me a new book (which I didn't ask for) that I had to pay an import tax and customs fee for - again. Looking at the second book, it looked just as bad. I contacted customer service yet again - pointing out that I don't understand why the images were of such low resolution. This is when they finally admitted that they use "press printing" - a method of producing images using many small dots, instead of the traditional photographic print. According to their own customer service, this produces images of lower resolution and sharpness compared to photographic printing. I wrote customer service yet again, saying that I want a refund. The product in hand had intentionally been made with lower resolution and quality and was not up to par with what was presented on their website. It was far from the product that I wanted. I was offered a 100% credit to be put toward ordering new products from them which I obviously don't want to do, or a 50% refund. I demanded a full refund and stated several good reasons as to why this would be reasonable. That's when their customer service stopped replying. I wrote them again a month later asking if they had come to a decision - and they didn't reply. I wrote them yet again a few weeks ago - no one has replied. So, I guess this companys idea of customer service is to ignore unhappy paying customers until they go away. The irony of their slogan being "You'll love it - guaranteed" when I absolutely hate it.. -
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![Elizabeth]()
Elizabeth Sent on 03/08/2021Bad Services, Scammy Behavior, Unfulfilled Promises
This company offers extremely overpriced wedding albums and their designs services are crap. They lock you in with an upfront fee then provide poor design services and nickle and dime you the entire time. The design services are slow to get back with your requested edits which will inevitably make your book late to arrive even though they are aware of your deadline from the beginning. You have to provide so many requested edits and narrow the photos down yourself to only the few they will use. It's so much work you might as well do it yourself. Even if you buy more than 1 book of the same design they still charge the same overpriced amount for the book. And at the end they even charge $40 for the cheapest shipping option, even though there is NO WAY it costs that much to ship a wedding album. Do not use this service.
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