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Adventure Photos Reviews

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Reviews

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  • Nick
    Nick Sent on 06/19/2025
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    Amazing Photos, would highly recommend

    Adventure Photos and their photographers were amazing! They were not only masters behind their cameras but also true professionals. They arrived on time, maintained a friendly and approachable demeanor, and made us feel at ease throughout all our wedding photo shoots. Ivan Castelan helped us relax and made us laugh and feel comfortable, so our genuine happiness showed through in the pictures. We both do not love having our photos taken, but during our photo shoots, the photographers were able to capture so many special moments, and we are happy with ALL the photos that we received!! Our friends and family were also impressed with how professional the photography team was. We would highly recommend Adventure Photos!
  • Katherine
    Katherine Sent on 06/10/2021
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    Great service!

    They did a GREAT job, were on time and even stayed a teeny bit later than we had paid for.
  • Tuan
    Tuan Sent on 03/23/2020
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    So glad I shelled out the money. Lifetime of memories.

    I had a photographer,photo booth, morning photo shoot and videographer for 5k USD and it was well worth it. Video came out better than imagined and photos still came out very vibrant for the rainy weather conditions. I am recommending for anyone that is getting married in Cancun to use them. They were very nice and professional. Everything was delivered faster than their promised time too so that was another plus!
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    Lindsay Sent on 10/28/2019
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    Every moment captured!

    WOW! My husband and myself are completely amazed and feel so lucky to have had Mauricio Herrejon as our photographer for the best day of our lives. Not only did Mauricio capture every treasured moment he captured fun entertainment as well. We had over 600 photos to choose from and I can honestly say there was not ONE bad picture. He gave us a sample of pictures in less than 48 hours after our wedding, and then within a week all 600 of our photos were ready for us to pick from. He was so delightful, sweet and had a real passion for capturing our special day. I cannot recommend this guy enough! Thanks Mauricio!
  • Madeline
    Madeline Sent on 10/18/2019
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    Boy did we luck out!

    I'll be honest, my expectations of Adventure Photos were not very high. All the forums advise to seek out an independent photographer from outside the resort, but that wasn't in our budget. I was ok with standard wedding posing and shots as long as we had a wedding album. Boy did we luck out! We had a consultation meeting and were assigned Ana Lozano the head photographer at Now Sapphire. Ana was a sweetheart and has a great eye. She made us feel comfortable and was easy going. Ana captured some amazing moments and the final photo book was great quality. Not once did we feel like we sacrificed on our photos.
  • Shakiera
    Shakiera Sent on 07/22/2019
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    LastIng memories at Now Jade Cancun

    Vendor was excellent in capturing lasting memories in the small on your time frame package allotted
  • Emily
    Emily Sent on 07/08/2019
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    Photos were amazing!

    The photos came out amazing! I was a little reluctant to hire a photographer for our wedding as I was afraid I wouldn't get the quality I would be paying for. BUT I'm so glad I paid that extra money! Well worth it!
  • Jim
    Jim G. Sent on 07/03/2019
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    Great Service and Even Better Photos

    Our photographer, Dani, went above and beyond on our wedding day. She took great photos that were even better than what we could have hoped for. After the wedding, she worked hard to go through them all and get the files ready for us very quickly. Dani is a super talented photographer. We were very impressed and would recommend Adventure Photos to anyone!
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    Karen Sent on 06/26/2019
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    Best Wedding Photographer! Thanks Ivan!

    Aventure Photos and the photographer we had named Ivan was amazing, not only was he clear about the vision we wanted to capture, he executed it better than we could have ever imagined! He was patient and so nice! He made our wedding renewal day even better! He knew how to direct us and to make us look soo good! Which shows his great skills as a photographer. We absolutely LOVE almost every photo he took! I am so happy he was able to capture this very special moment for my husband and I. He is one of the most talented and professional photographers I've had the pleasure to work with! The pictures are priceless and we are forever grateful!
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    Emilie Sent on 05/20/2019
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    Amazing!!!

    We husband and I Eloped back on 5.22.18 at Secrets Playa Mujeres and Adventure Photos was included in our wedding package! Man did we hit the jack pot with Dani as our photographer! Our pictures turned out a 1000 times better then I could ever imagine! We laughed and felt at ease the whole time. She captured every moment. Everytime I look at our pictures I relive the day.

    We got our pictures back so quickly, I think it was like 2 days. We ordered more pictures outside of our package which they then included a huge matte picture, an amazing photo book (nicest book I've seen), a video with music of our pictures, and little photo cards for my family who was arriving a few days later.

    My family was so impressed by Dani's skills they specifically asked for her to do the pictures for the family birthday we were celebrating.

    Thank you for making our day so memorable!!!!!!!!
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    Tiffany Sent on 05/04/2019
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    Blown away by our Photographer

    Honestly, I can’t even put into words how amazing our photographer was. Emmanuel from Now Jade captured our wedding day so perfectly. I can now look back on my photos and relive those moments forever. If you plan a wedding at Now Jade Riviera Cancun, use Adventure Photos. They won’t disappoint and their prices are so reasonable!
  • Jaime
    Jaime Sent on 02/09/2019
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    Fantastic memories

    My pictures came out absolutely gorgeous and I highly recommend adventure photos. They captured the most special and beautiful moments that we can now look at forever!
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    Bethany Sent on 09/05/2018
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    Adventure Photography was absolutely amazing for our wedding! Our photos and videography were both PERFECT! I would highly recommend them!
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    Yeseny Sent on 08/09/2018
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    I loved my photographer Maria Elena at Dreams, La Romana, DR. She was sensitive and attentive to my needs and wants. This was our 20th wedding anniversary renewal. Every picture was amazing.
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    Danielle Sent on 07/29/2017
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    My now husband and I got married at the Now Sapphire in Puerto Morelos, Mexico on 7/15/17 and contracted Adventure Photos for our wedding. From the moment I contacted Adventure Photos, they were always polite, professional, and extremely informative, not to mention patient with me and all of my questions! I had read some negative reviews and confronted them about my concerns. They were extremely open, honest, and clarified any misunderstandings. They made me feel comfortable and confident with my decision.

    I ended up choosing a package that included 5 hours of photography with one photographer. It was perfect for the timeline of our wedding and number of guests.

    On the day of the wedding, our AMAZING photographer, Ana Lozano, provided extremely professional yet personal photography services. She had so many great ideas for different shots, but also listened to us and our likes, dislikes, and what we were comfortable with. The final results are gorgeous and and have so much variety: different backgrounds, different lights, small groups, large groups, lots of action shots, etc. We are so in love with our photos - I can't stop looking at them! I HIGHLY recommend their services, and especially recommend Ana Lozano if you happen to be staying at the Now Sapphire :)

    Thanks, Adventure Photos!
  • Miranda
    Miranda Sent on 06/19/2017
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    Very friendly. Fast and efficient on getting photos back. Our wedding was Saturday and we had our photo book Tuesday evening. I haven't seen out video (3 weeks ago), but I understand that can take longer to compile.
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    User2926189 Sent on 12/26/2016
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    I really enjoyed working with them. Very friendly and very responsive to my emails. I could not have been happier with my pictures. They turned out amazing and made sure to get all the pictures I requested.
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    Felicia Sent on 12/17/2016
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    We had our wedding at Now Sapphire a couple weeks ago, Gasper was our photographer. He was AMAZING!!! His photos are incredible, and he was so much fun to work with! He made it very easy and very fun (especially for my impatient husband). He even went over his allotted time, it was no big deal to him. We are totally in love with our photos, thank you Gasper!!
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    Sara Sent on 10/27/2016
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    Secrets Playa Mujeres- 10.14.16- Adventure photos is amazing!!! I can't say enough good things about these talented individuals. We had an amazing team who photographed and videographed our wedding. Eduardo and Beatriz were out photographers and Oscar was out videographer. Oscars video of the ceremony was incredible. He did all of the editing and added music to it. We've watched it so many times and we love it!! Eduardo and Beatriz absolutely did incredible with the photos they took of our wedding. They absolutely captured the day perfectly. I couldn't have asked for better photographers. If you're thinking about doing a destination wedding I would highly recommend it and I would without a doubt hire adventure photos again! I would request Eduardo, Beatriz and Oscar. Thank you guys again for making our special day so memorable!!!! You guys are amazing at what you do and we are so completely satisfied!! THANK YOU!!!!
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    Jessica Sent on 04/17/2016
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    My husband and I had our wedding ceremony at the Now Jade Riviera Cancun. Agni Becerril was our photographer and she was a pleasure to work with! She was super optimistic even though our ceremony took place in the early afternoon and it was very sunny so I kept squinting pretty bad. Even with that being the case, she presented us with almost 400 photos to pick our 100 from. She was flexible if we had ideas we wanted to try and she was very innovative with the scenery we had to work with. She even had our photos ready the next day for review and to select our photo album covers and pictures. Our wedding moments were perfectly captured because of her and I couldn't thank her enough for giving my husband and I this wonderful way to remember our wedding.
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    User2500130 Sent on 01/09/2016
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    Very satisfied with adventure photos they did our wedding at the Dreams Rivera Cancun resort. pictures turned out great. Paco was our photographer and did an awesome job with the photos. had photos done on a Wednesday picked them up Thursday night. Very reasonable prices and very great people to work with.
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    Robert Sent on 12/01/2015
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    I wanted to take a minute to recognize Carlos Sanchez from Punta Cana for his amazing work. He did an AMAZING job with our wedding video. His skills and attention to detail really captured the moments of our wedding. Thank you so much for all you hard work, you deserve all the praise in the world.

    I would also like to recognize Maria from Dreams Palm Beach for taking the photos of our wedding day. Sorry but I forgot her last name. She did an AMAZING job as well. All the photos turned out beautiful and we couldn't be happier. I wouldn't recommend bringing your own photographer to Punta Cana to take your photos as Maria is there and she is the best money can buy. She is really nice and funny and it was a pleasure to work with her.

    Really great experience overall.

    Thank you!
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    User2464958 Sent on 10/01/2015
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    I am a little late with my review. We got married July 31 at Dreams Palm Beach Punta Cana. We used Adventure Photos for our pictures and video. They were amazing! Our photographer Ana was awesome (kept me calm before the wedding to ensure we got excellent photos even though our hair and makeup was running a little behind schedule), and our videographer Joel was so talented and produced an amazing video for us to remember this magical time. We received our photos and videos SO QUICK and the end products were everything we had hoped for. I would highly recommend Adventure Photos (I know it can be scary to use someone that you have never used before. We were in the same boat and took a chance and it was perfect). THANK YOU for doing such an amazing job!
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    Jessica Sent on 09/12/2015
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    I have no words to describe how phenomenal this company is. Our photographer, Vincent exceeded our expectations! He was professional and efficient (which was so important since on the day of our wedding, it was 41 degrees!) Vincent made us feel comfortable and he was patient. Vincent spent the entire day with us and he showed up on time and made us laugh the whole time - he made this such an unforgettable day! We also used this company for our wedding video and WOW, Vincent and our videographer worked so well together; they had this professional harmony. We loved it!

    I think that photos and videos are one of the most important aspects in a wedding - after all, you will have them for life. I highly recommend this company and I cannot say enough good things about Vincent. We cannot wait to get another opportunity for them to capture another big milestone (maybe future babies ;)).

    Thank you so much, from the bottom of our hearts!
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    Katie Sent on 09/09/2015
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    We just got married at Dreams Palm Beach in Punta Cana, and Adventure Photos did an AMAZING job!! Everyone is so jealous of our photos and video! We ended up with 200 photos of us getting ready, the ceremony, and then photos during cocktail hour. The video is just of the ceremony and is my most favorite thing in the world. He captured everything so perfectly! Maria was our photographer and she was fun and very good at her job as well! Highly recommended!!
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    Elvis Sent on 06/30/2015
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    Great pictures and video! Ana has been great throughout our wedding ceremony and after. She provided us with an amazing selection of pictures of our ceremony, which exceeded our expectations. The colours, contrast, angles etc. all captured perfectly the emotions (great timing on all the selection of pictures!)
    On top of delivering top-quality pictures (without forgetting the amazing video!), we received a very friendly service.
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    User2133462 Sent on 05/15/2015
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    I loved my photographers. The pictures turned out great
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    Rebecca Sent on 05/15/2015
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    They were professional, on time, and worked with my needs.
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    Madison Sent on 05/08/2015
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    I was a little nervous just going with the resort photographer because they were my wedding photos and you keep them forever! I wasn't sure how they would turn out, but they by far exceeded my expectations! She was as good if not better than any photographer I could have hired! She new the best spots around the resort and pictures came out perfect! We ended up ordering more because we couldn't choose only a few! Every who sees our pictures thinks they look like something out of a magazine! We are very very happy! And hope to be back soon!
  • Paulina
    Paulina Sent on 08/01/2019
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    Amazing photos!

    We had the most amazing experience with Adventure Photos! We got married at Now Sapphire last month and our photographer Ana Lozano captured the most beautiful and fun moments! I am not a big fan of posed photos, so I worked with Ana to get the classic must have couple, family and bridal party poses, but then incorporate more fun candid shots. We also asked her to just capture everyone having fun during the wedding, and the results were unbelievable. You could see the joy and fun in all of the photos! We loved all our pictures so much we ended up upgrading the package to buy them all!
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    User3052829 Sent on 05/09/2017
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    We used Adventure Photos for our wedding on the beach in Punta Cana. Ailen E. was professional and fun to work with, we loved her. We were impressed with her pictures, great colors and she really captures children well.
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    Kellie Sent on 05/08/2015
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    We were very pleased with the outcome of our wedding photos taken, that we couldn't choose, so we ended up buying the whole package from them. Once in a life time opportunity to have amazing photos taken by Adventure Photos. Thank you, Paul & Kellie.
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    Brandi Sent on 07/12/2016
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    They are simply amazing and I would recommend them to anyone.
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    Wendy Sent on 11/10/2015
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    We got married at Dreams La Romana Resort in Dominican Republic. I was a bit scared going with the resort photographers, but we couldn't be happier with the outcome. Our wedding package included 50 printed pictures of the ceremony, a wedding album, and a CD with all the pictures. We paid extra for 30 more pictures for the cocktail hour and pictures on the beach. The extra 30 pictures were added on the CD and album, which I thought was a bit expensive paying $400 extra, but very much worth it for the quality.
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    Lindsey Sent on 08/12/2017
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    My husband and I got married August 4th 2017 at NOW Sapphire Riviera Cancun.I will admit we were nervous since we live in Chicago but knew we wanted an extra package of photos, it was our wedding. We ended up going with a little bit more for an extra hour of just him and I. Our photographer was Emmanuel, he was a,axing he did a great job am doing made us feel so comfortable especially how godly hot it was. He had such an eye for things and different views. We were pretty open to different spots and all. The extra package was definitely worth the time and effort. Thank you again.
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    Yannick Sent on 05/20/2015
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    Highly professional services. I recommend this photographer to anyone else who has wedding there.
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    Marissa Sent on 05/20/2019
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    Bad photographers armed with good cameras

    This is the photography company that is included with many wedding packages for Cancun weddings, and has on-site offices at resorts. I think they're complacent with this and therefore don't work as hard as other companies and charge more because many won't go through the effort to hire another external company. We ended up hiring a much better company for less, and using the included adventure photo package for a welcome party for our wedding. The difference between them and another company was massive. Adventure Photos does not put any effort into getting creative shots or poses or have an eye for what's going to make a stellar photo. They also don't edit from the looks of our photos (they were ready next day, which validates my lack of editing claim). The value of a good photographer is in the editing, they all have nice cameras, so this is a big loss. Do your research!
  • Paula
    Paula Sent on 08/09/2024
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    Disappointing and generic

    We had 50 photos & 1 hour video service with Adventure photos included in our wedding package at a Dreams hotel in Mexico June 2024. We looked into upgrading to additional photos however found that the costs were incredibly expensive compared to external vendors, and also limited. They had a cap on # of photos to 50 per hour, where others did not have any limit and had more competitive pricing. We used our package that was included for the rehearsal dinner and decided instead to have some family photos taken on the beach with grandparents, parents, etc. The session itself was quite basic, no real special poses or anything, and the end result was disappointing. I am not sure if it was because we decided not to upgrade our package and we brought in an external vendor instead for our wedding, but I did not feel like there was anything special done with our pictures or video, and it was very generic. The colours were muted and in many pictures it was like the photographer didn't even make an effort to get a good shot. Many had different peoples eyes closed or hair flying in their face, etc. We did our best to pick the '50' of what we received, but it was disappointing to say the least. I was extremely glad that I hired someone else external for the actual wedding, based on reviews on wedding wire, as they provided a high-quality professional service (Pink Balance Weddings). I would recommend to anyone to look at external vendors which provide better options and more tailored photos and video, and put in the effort to create beautiful memories. Adventure photos was a disappointment.
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    Mariana Sent on 11/28/2019
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    Disappointed

    We had our vow renewal at Secrets Cap Cana in August 2019 and worked with Denia and Jan at Adventure Photos. Denia was our photographer.

    Looking at their website/Facebook page, it looks like other locations have great reviews, so I’m hoping I just had bad luck with my experience and others don’t have to deal with the same issues.

    I hate giving a “bad review” and I apologize for how long it is, but I feel like I need to provide honest and unbiased feedback that will help others make a decision on photography for their trip/wedding. I am not bashing Adventure Photos by any means and I am not unhappy with all of the pictures I received, but to me, the photos were very important since that’s what we will look back on, and I was a little disappointed with how some of them turned out.

    We received 400+ photos, and I would say 50 or so are good. Most of the photos are blurry, have bad lighting, or used so much flash that you can see the sweat running down our faces. I am very disappointed about the photos of my husband getting ready, only 1-2 were decent. I also don’t have any good pictures of our bands or dresses because they’re all out of focus. I feel like those issues should have been recognized during the photoshoot by the photographer and should have never happened in the first place.

    I was also surprised to see that the photos we received in the flash drive don’t look like were edited at all. For the price we paid, I expected that all photos would have been taken in RAW then edited, but I can tell the majority was taken in automatic, which anyone with a camera can do. I spent weeks editing my own photos, which is beyond frustrating. My mom and sister took some photos on their iPhones and I have to say some of their photos were much better than the ones we received from Adventure Photos.

    Something else that bothered me was when I had my initial meeting with the photographers I tried to tell them what I was looking for in the pictures and that I wanted candid shots, and I felt like I got shut down. They said they knew what they were doing and not to worry about it. Result: I ended up with a bunch of posed shots that I don’t like. They show you perfect photos in a book and you think your photos will turn out that way, but they don’t.

    On a positive note... I wanted to change the photos I had initially picked for the album, since after getting home and taking a second look at it, I realized a lot of them were blurry/too much flash. Jan was flexible and helped me change the pictures. I was hoping they would edit some of the photos before putting it into the album so that it would fix all the unnecessary flash that was used, but they didn’t which I wasn’t surprised.

    Overall, I can say I at least got 50 or so good photos and compared to the price of bringing an outside photographer and paying the vendor fee, it wasn’t terrible, since we had a very small ceremony. However, if you do have the money to spend on an outside photographer and pay the vendor fee, go for it, as I feel like your experience will be more personal, you will get professional photos, and not have to edit them yourself or pay someone else to do it.
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    Shaun Sent on 04/04/2017
    1.2 out of 5 rating
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    We purchased a pretty expensive wedding photography package from this vendor and we're very disappointed. Right out of the gates they gave us incorrect pricing, which they later fixed, the person we had to talk with at our resort Dreams Punta Cana was not very great at English and never smiled, was just boring and unenthusiastic about our special day. When they came to the wedding to take photos, they really showed their colors, we supposed to pick thirty-six photos to put in a printed album that you can make yourself with Apple photos. They took a little less than three-hundred photos, but it was a terrible struggle to find 36 out of them that we liked. Please keep in mind, we're not picky, and we're certainly not the type to complain about the differences between a 9 and a 10, but the shots the photographer chose were not indicative of a professional organization, especially at $200 US an hour. The photographer took pictures of a small table that had our wedding program on it, with two mostly empty/dirty champagne flutes. In addition there was a beat up cell phone behind the glasses, it would have taken them thirty seconds to put clean glasses, or remove the cell phone, but nope, they didn't bother. In addition, we received no pictures of the bride walking up to the stand, and only one photo of the the groom and bride walking back down the isle after the wedding. These are absolutely key shots that we would have liked for our wedding.

    The final straw was when you pay extra for digital shots, and then when I ask for the .cr2 (raw) file, they refused and would only give us jpeg, which is a compressed image that is much harder to make improvements to. No-where did we sign anything that said the digital copies we would receive would only be jpeg. I argued with the lady but she simply had no empathy for how important our wedding was to us, even after we shared with her how terrible many of the photos where. Terrible company, bring your own photographer!!
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    Mia Sent on 02/23/2026
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    Do NOT Book with Edgar Alvarado!!!

    My experience with Edgar has been one of the worst experiences I’ve experienced with a photographer. I booked a classic photo session ($800+) for my wedding and I wished I would have went with another photography service. The quality of the photos are horrible, customer service skills are horrible, responsiveness is horrible. There is not one positive thing I can say about my experience with Edgar, located specifically at Breathless soul in Cancun.
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    S O (. Sent on 04/29/2024
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    Waste of money

    Horrible service!! It took several emails to get our pictures back. We paid extra for drone services because we wanted to re create a specific scene. When our photos did come back, that specific scene was not included and the rest of the pictures were not edited. Wait staff and shadows in background. People were not staged. No pictures from reception. Our wedding video came back with someone else's music. There was no color correction in video or pictures. We contacted the resort, with no response. We also contacted Adventure Photos and they said theres nothing they can do because we already received the service. We paid full price for 10%service. Customer service was rude, staff at Adventure Photos were rude. Would not recommend!! Photos are nothing like website advertised. Attached is just one photo of poor editing. You can see the wait staff in background that could have easily been edited out but was not. The other is the only picture of our wedding cake. Yes there is a topper on it but he used poor lighting. We also had sparklers used during first dance but he didn't use slow resolution so they didn't turn out at all
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    Justin Sent on 04/10/2017
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    Basically hold your wedding photos hostage. Went to review our photos. Our wedding package had a specific number of photos included, which the photographer knew about. However, they took double the amount and and make you pay $10 US per photo for a a digital copy only. On top of that there is a $300 US fee to get digital prints. It is a scam. Use your own photographer. I know the resort will charge you to bring them, but you may find someone that will not rip you off.
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    Lorena Sent on 02/06/2018
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    I have no idea how this company has such high reviews. I hired them for photography and videogrpahy for my wedding on December 12, 2017. The photos turned out well, even though the photographer was not able to direct my husband and I in poses and we were standing around most of the time, and she never came back for my getting ready photos as she said. Regardless, she spent time with the groom and groomsmen for their getting ready photos and I was okay with that. The photos were nice. The canvas and photobook we purchased was also very nice and delivered to us in a good time. Her name was Maritza. No complaints. My issue, is with the videographer and he, or whoever edits the videos. I waited months for my video, promises they would send it, and it never came, promises they would send me the link and it never came. Today, I received the video. I am completely blown away at the money we spent on this video. Their prices are in USD and compared to Vancouver prices for videography. Not only was there no editing done on the video, but half the wedding itself was missing. They have sent me a video of the complete wedding ceremony (which I told them I did not want because we asked for a male officiant and we got a female officiant) (religious reasons) and the entire 4:00 min first dance with my husband. There were also two speeches, and a minute of the fireworks we had. I had specifically asked for a highlight video, and received a 22 minute video of the entire wedding ceremony with no editing, the entire first dance with no editing, and the entire speeches with no editing. There was no video footage of the cake cutting, my dance with my father, the mariachi band we had, the trio we had, people dancing on the lighted dance floor we had, special synchronized songs (Albanian and Greek) we had, nothing. This is so upsetting and sad. We have no memory of our wedding, and put over $1,000 USD in the garbage.
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    Jim Sent on 06/17/2015
    0.9 out of 5 rating
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    As or today, 3 months later we still have not received our album paid for in full. I have contacted Pueblo Bonito Sunset Beach directly and finally someone has gotten back to me, 3 months later! in an email yesterday they were confirming my mailing address to send me my full refund with an apology. In the email they said there will be a refund plus they will still try and get to the bottom of the mystery. last night i get another email saying they will have my album to me via DHL in a matter of day's. We will see if I get my full refund as promised and demanded!!! As of now nothing has gone as stated at the time of the photo shoot. I am sure it will not happen the way they say
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    User2913758 Sent on 12/16/2016
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    We had a very underwhelming experience with adventure photos. They missed several extremely important photos which should be wedding photography 101 which I will list below.
    1. Bride and Mother (This is criminal and what's worse is the manager said it wasn't a typical wedding photo!)
    2. Bride and Grandmother (Also criminal)
    3. Generational photo of bride, mother & grand father

    We are at a loss of words because these are photos we will never get back and soured what was such a beautiful wedding.

    What was worse was the response from Adventure photos. They continued blaming us and our wedding coordinator rather then taking reasonability. No wedding photographer needs to be coached by the bride and groom to take these essential wedding photos.

    What a horrific experience.

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    Terri Sent on 12/14/2016
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    ***DO NOT USE ADVENTURES-PHOTOS (LOS CABOS) FOR YOUR WEDDING ***
    We got married at the Royal Solaris Los Cabos on 10/14/2016. While we have no complaints about the resort itself, and our wedding coordinator Alessia was absolutely wonderful, we used the recommended company Adventures-Photos for our wedding photographer. At the exorbitant cost of $999.00 for 3 hours. There are no words for how disappointed we were with the photographer, the composition of the photographs, and the final product. We met with the manager Emmanuel the day before the wedding and were assured our photographer had 5 years of experience. The day of the wedding, the woman photographer started with photographs of getting ready. She hung the dress on a cheap plastic hanger against a silhouetted window without straightening the wrinkles or setting up a nice composition (or without any thought to composition at all). This was only the start. The photographer clearly had never photographed a wedding by herself and had very little experience. As a result, all of my photographs (with the exception of two poses) have the train of my dress in a crumpled mess. Although I had noticed these problems, I was completely unprepared for how truly poor the photographs turned out. In fact, I was HORRIFIED. When my husband and I met with Emmanuel after the wedding to review the photographs, we were absolutely horrified to discover the problems. Not only the problems mentioned above, but several of the pictures were BLURRY, they had been edited so much that the bridesmaids’ dresses were the WRONG COLOR, and my TRAIN WAS CRUMPLED IN A MESS. I was so angry, I could scarcely breathe. It was obvious, but Emmanuel’s response about the pictures and the photographer was “Everyone has a bad day.” A photographer at a wedding has no option to have a bad day. EVER. And this was the most inappropriate response he could have had – there are no “do-overs” for a wedding !!! We received no apology and no refund.
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