Adventure Limousine & Transportation Reviews
Reviews
4.1 out of 5 rating
4.1 out of 5 rating
17 Reviews
82% recommend it
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![Jessica]()
Jessica B. Sent on 06/02/2019The best limo service
We rented the Excalibur limo for our wedding and it was perfect! The limo looked great with our venue and the driver was so pleasant and accommodating with the photos. Jovanna was a pleasure to work with and I never had to worry about anything! We are so happy we booked with Adventure and had such a great experience! -
![VeryNearlyMrsB]()
Karla Sent on 05/11/2017Used Adventure for my transportation and there were more hiccups than I would have liked. We used them to shuttle guests to and from the wedding, and then to and from the after party, as well as picking up three guests who were travelling together from the airport and returning them a few days later.
My first issue was with booking. Initially they were very responsive but then there was a lull when we were trying to schedule an additional ride and no one was getting back to us. Eventually they did and that situation got sorted out.
Then the night before the wedding I received a call asking what time guests wanted to be picked up from the after party that night, and I had to inform them that it wasn't that night, but the next night they were scheduled for. Again, the situation got sorted but we had the schedule in writing so I wasn't sure where the mix up occured.
On the day of the wedding, guests were dropped off 30 minutes late, and my planner had to get on the phone with them to sort out what happened. My guests were supposed to be able to arrive, have a few drinks and walk around the grounds prior to the ceremony, but instead they had to be immediately seated so that everything would still start relatively on time.
My biggest gripe is the issue with tipping. We tipped in advance for all of the rides we scheduled, and a driver still accepted a tip from a guest who was unaware we had tipped in advance (our fault for not informing them) and at the end of the night when the driver dropped us off, he actually stood outside of the van an announced he was waiting for his tip. We told him all tips had been paid in advance and that he needed to speak to the people in the office about it.
My guests really liked having the shuttle as an option and very much enjoyed the champagne that was offered during the trip. The shuttles were clean and spacious, but on the back end things were not very smooth at all. -
![Erika]()
Erika C. Sent on 01/15/2020Beware of Bait & Switch!
DO NOT rent from here! I'm only giving a few stars for service because overall Jovanna (our contact) and our driver were pleasant enough to work with.
I hired Adventure Limousine for transportation services for my August 2019 wedding. I specifically hired them because they had a vintage London cab and antique-looking Excalibur limo, both which we thought would go brilliantly with our British-themed wedding. The initial planning processes went rather smoothly until...
The Thursday before our Saturday wedding (just 2 days before), I received a call from my contact, Jovanna, who informed me that the Excalibur limo we rented could not be used, as it was broken and could not be repaired in time. This was unfortunate, as we specifically chose the Excalibur to go along with our theme and because it matched perfectly with the groomsmen top hat and tails look. However, she assured us that they would instead send their stretch Hummer as an "upgrade" at no extra charge.
I'm not sure which was most disappointing about the Hummer they sent:
- The fact that it was bright red with rust/tribal tattoo designs on the sides (the color should have definitely been mentioned when offering this vehicle as one would think that a wedding limo would be the standard white or black and in good condition).
- That it was broken down for about an hour at the end of the road where the bridal party was located (and not the address we had provided) with no communication of the situation at hand, just that they were "running a bit late" (not to mention that while we were waiting for the limo to arrive, some of the wedding party took a walk to see what was going on, during which the flower girl had an accident and split her head open, which was no fault of the company, but may have been prevented if the limo had arrived on time or even close to it).
- Or that when my bridal party entered the Hummer it smelled like musty, stale cigarettes and the glasses that the groomsmen used were never replaced with clean ones.
While the London cab fit perfectly with our theme, the cloth covering the champagne bottle they provided was dirty and, because of the delay due to the Hummer breaking down, it was not able to be parked for guests to take photos with as we had planned and paid for.
On top of the poor vehicles the company sent, we were well over an hour late to the venue. This meant that we missed out on photos we had planned on taking at our venue and our guests had to wait for close to an hour for us to arrive. In fact, we were so late that I had to enter the venue through the kitchen and be immediately whisked down the aisle to keep our timeline moving!
I tried reaching out to the company and they did initially respond, but they tried to put the blame on my husband and the groomsmen, when in fact the guys arrived to the wedding venue on time and were left waiting for us girls! They also tried to blame the delay on a "routine fluid check," which seems odd to do while a vehicle it out for hired use. When I asked for a full transcript of the day to show that they were at fault, they stopped responding altogether.
At the end of the day, I would hate for others to have to go through this same situation, so stay away at all costs!
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