ABC Cake Shop and Bakery Reviews
Reviews
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.6 out of 5 rating4.6
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Value 4.5 out of 5 rating4.5
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Flexibility 4.6 out of 5 rating4.6
Awards
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Featured
Caitlyn Sent on 03/30/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful, out of this world cupcakes and cake!
Since I was young, I had had wonderful treats and sweets from ABC. I knew I wanted them for my wedding cake. I am so glad that I trusted my gut!
Brian and the staff work with you to create the cake of your dreams. I brought in several inspo pics and my cupcakes looked identical to the pictures. The little cake we did for my husband and I also looked exactly like the pictures and tasted even better. We had a lot of extras (thanks COVID!) but we enjoyed them days after the wedding and they stayed fresh for the entire week!ABC Cake Shop and Bakery's reply:
Thank you so much! It was our pleasure working with you to create your dream wedding cake. Congratulations and don't forget about your FREE Anniversary cake next year! But we hope to see you sooner. -
Quality of service
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Serena Sent on 10/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!
I not only ordered my wedding cake from ABC Cake Shop and Bakery but also the cupcakes for my bridal shower and both desserts exceeded my expectations! They were both so beautiful and came out perfect! We had multiple meetings and enjoyed the cake tasting and having all of our questions answered and our ideas listened to! Our cake was so delicious I can hardly wait for our anniversary cake which will be a combination of both my favorite and my husband’s favorite flavor! -
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Jennifer Sent on 12/15/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Cake, lots of compliments and super yummy
If you want a smooth, moist, and amazing tasting cake for any occasion but especially a wedding, look no further. From the initial meeting with the team, we had a professional and fantastic experience. The way the cake tasted from the mouth feel, smoothness of the buttercream, and taste of the filling we were happy. They were prompt and delivered the cake to our venue, with our topper and base in tow. Every time we went we would make sure to buy a sweet treat and it wouldn't make it home, that is for sure. Highly recommend they are a hidden treasure for sure. -
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Justine Sent on 09/23/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best moist cake
So they designed my cake exactly the way I wanted and the taste and value was amazing. -
Quality of service
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Guillermo Sent on 07/13/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Just perfect
Everything was on time, done as promised and delicious! -
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Olivia Sent on 06/27/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great work at ABC
Everyone at ABC was so helpful and the cake turned out beautiful! We showed them a picture and told them how we wanted the cake to look and they made It happen. Don’t even get me started on the flavors either. Both flavors we got for our cake turned out amazing Highly recommend to anyone need a cake for any occasion -
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Theresa Sent on 11/04/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond my dreams cake!!
This shop went way beyond my expectations and reached exactly how I dreamed it would turn out!! I live in Seattle, but was planning a wedding in Santa Fe. We set up an appointment for a consultation and they made the whole process very easy for me. I provided pictures of what I had in mind.
Imagine how I felt when I first saw the cake, moments before the ceremony: it was perfection!! The decorations were gorgeous and spot-on compared to the pictures I supplied. I had to control the happy tears!! The lemon cake I chose with buttercream frosting was so fresh and moist; it was absolutely delicious! We saved part of the cake and ate it on our one month anniversary and it was still gorgeous and lovely tasting.
This shop really knows how to make a bride comfortable that the cake will be as delicious as it is beautiful! I fully recommend!! Thank you, ABC Cake Shop and Bakery!! -
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Savanna Sent on 10/16/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing cake for the right price!
Delicious and beautiful cake at an excellent price. Two tier cake, two separate flavors, and beautifully made. ABC Cakes offered delivery on our wedding day, and placed our cake topper for us! They were wonderful to work with. -
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Patricia Sent on 07/24/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved my Wedding Cake!
Everyone at ABC Cakes was very nice and attentive! I loved everyone's attitude and everyone was very helpful. When I sat down and I talked to the wedding cake coordinator so helped us out with all of our visions on how we wanted our wedding cake! -
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Daria Sent on 06/15/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was beautiful and delicious
We wanted a unique geode cake, my husband was very adamant about not using foil and they did an amazing job materializing his vision. He was very happy with the out come. The cake it’s self was so delicious even the gluten-free tier tasted good and that’s not easy to do! We also felt that the cake was affordable for the quality of work. Definitely recommend this cake shop! -
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Danielle Sent on 10/05/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect cake for our perfect day
ABC Cake Shop worked with my husband and I to tailor our wedding cake to what we had in mind. Due to COVID we had to change our wedding date a couple of times, and they were very understanding with each change. The cake was beautiful and our guests loved it!ABC Cake Shop and Bakery's reply:
Congratulations Again!
Thank you for your kind words and we are pleased that you and your guests loved your wedding cake!
Now don't forget about your Free First Year Anniversary cake, but we hope to see you before than! -
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Jenn Sent on 11/09/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional, Knowledgeable Staff and a Wedding Cake That Tasted Amazing!!
It was a wonderful experience working with Bryan and ABC Cake and Bakery for our wedding cake. Bryan had such patience with us as we designed the cake and was exceptionally professional, never making us feel pressured (like one of the places we visited in Santa Fe) and always available when we had some random question. The quality and customer service we received was amazing and the cost was completely affordable. We chose the almond flavored cake and I have never had a wedding cake that tasted so amazing, even our guests were commenting about it! With all the details that have to be attended to when planning a wedding, it was such a pleasure knowing we didn't have to worry about a thing with ABC. Thank You All So Much for all you did to make our day that much more special!!ABC Cake Shop and Bakery's reply:
Jenn,
Wow, Thank you for allowing us to be apart of your special day and for sending me those beautiful wedding pictures! I am so pleased that you loved your experience with us.
Sincerely,
Bryan
Director of Events -
Quality of service
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Railee Sent on 07/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Cake shop!!!
Everything was perfect, they sat down with me to see exactly what I needed! I used ABC for my wedding cake and i couldn’t be happier! The cake was delicious and so moist!!! The staff was so friendly and I will be going back!! -
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Courtney Sent on 06/15/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Yes! Yes! Yes!
The taste was delicious!! The look was beautiful and the store was so professional! Would highly recommend!ABC Cake Shop and Bakery's reply:
Hello,
It was our absolute pleasure working with you on your wedding cake design; the gold looks amazing! Thank you for submitting in the photo. -
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Brianna Sent on 05/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding cake
I have bought desserts previously from ABC cake and they are amazing. Everything taste amazing and staff is friendly. ABC cake is going tondo my wedding cake. Meeting with them was very relaxful. Every detail was as explained as to what steps of the wedding cake will be. From decorating, pricing, flavors. I am very excited to continue business with ABC cake.ABC Cake Shop and Bakery's reply:
Thank you so much for your kind words! We are excited to be working for you to create your DREAM WEDDING CAKE! -
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Robert Sent on 10/13/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bryan and Alex at ABC were amazing to work with. Our cakes were so gorgeous--we had a traditional, 3-tiered wedding cake and a groom's cake that was a little replica of our car. They both looked so cool and tasted great! Bryan also worked with me to create an awesome suitcase cake for my bridal shower. Everyone loved that, as well!
Bryan was extremely responsive, easy to work with, and accommodating. When my groom and I wanted to have our cake topper installed onsite at our venue, Bryan worked with us to make it happen. We would highly recommend ABC to any engaged couples.ABC Cake Shop and Bakery's reply:
Thank you for allowing us to be apart of your special day!!! You brought us such a unique design and We were so eager to bring your cake to life. We are behold pleased to hear such kind words!
Thank you and Congratulations Again! -
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Somie Sent on 05/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was beautiful and tasted AMAZING!
Best cake I have had!!! We are so happy we went with them for our wedding cake.ABC Cake Shop and Bakery's reply:
Thank you for these kind words, We are pleased to hear that you loved your cake so much. Now don't forget about the FREE 1st year Anniversary cake and we hope to see you before than.
Congratulations again! -
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Carissa Sent on 04/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC cake shop did a fantastic job with such short notice. They pulled off a delicious beautiful wedding cake for us in just 4 days of notice. The staff and cake coordinator were polite and courteous to our needs. Thank you abc for a delicious beautiful cake.ABC Cake Shop and Bakery's reply:
Thank you for those sweet words, we strive to assist every customer. I am so pleased that we were able to accommodate your order. Thank you so much for submitting in such a beautiful image of your wedding cake. -
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Elizabeth Sent on 04/27/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were amazing. Matched our colors perfectly with a color swatch and they never blinked an eye at any of our requests. Very professional. Also the same bakery my parents used 40 years ago! There’s a reason they are still in business! Flavors are amazing!ABC Cake Shop and Bakery's reply:
Thank you so much! I am so pleased you loved your wedding cake. If you have any images of the cake or cutting ceremony We would really appreciate if you can send a copy so we can highlight your cake on our website. Thank you and your family for sharing the moments that matter with us! -
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Sarah Sent on 11/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC Cake shop and Bakery fulfilled all our expectations. The wedding cake we order was delicious. The staff was very attentive and so helpful. We look forward to using them in the future.ABC Cake Shop and Bakery's reply:
Hello Sarah!
I am so glad that you enjoyed your cake and it's flavor was on par with your expectations. We try to ensure that your experience with us is above and beyond what you would normally expect from a cake shop. We can't wait to work with you again soon, perhaps a birthday is near? -
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Caryn Sent on 10/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I didn't really want a cake but my stepmother offered. We met with Brian. He was really helpful. Explained the process really well. Brian worked with me to figure out my design for the cake. He explained the history of cakes in weddings. Brian was really wonderful in working with us on getting a tasting done and a cake topper. We would do business with ABC again. The quality and customer service was excellent. Exceeded my expectations.ABC Cake Shop and Bakery's reply:
Hello Caryn! I'm glad you had a great experience. I try to make the cake process as stress free and easy as possible. I am very passionate about what I do and making sure that you have the perfect cake that is unique to you is something that warms my heart. I hope to work with you all again in the future, even if it's just assisting you with some goodies in the front case. -
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Iliana Sent on 08/22/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cake was exactly what I expected and it was also delicious, everyone at the wedding express how moist it was especially since we had to travel to the venue having to storage the cake til the next day.ABC Cake Shop and Bakery's reply:
Hello Iliana, I am so pleased to hear how you and your guests loved the wedding cake. Thank you so much for taking the time to type such a nice comment. Now do not forget about your free anniversary cake.
Congratulations again! -
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Ciria Sent on 07/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was amazing! Everything we talked about with Bryan was brought to life with perfection on my wedding cake. We chose something unique that they hadn't done yet and it looked as if they've been doing that for years! Guests could not stop talking about how great the cake looked/tasted. Thank you ABC cake shop and especially Bryan for how easy he was to work with and helped us choose the perfect flavors for our wedding cake, we really appreciate it.ABC Cake Shop and Bakery's reply:
Hello Ciria and Dominic,
I am so glad you and your guests loved the cake! It was my pleasure working for you to create your wedding cake! Our decorator loved your unique watercolor effect, the design turned out beautiful!
Thank you for the kind words!
Now don't forget to visit for some goodies, and your free anniversary cake! -
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Casey Sent on 06/16/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wife and I had two weeks to get our wedding finalized. ABC cake shop was the best at helping us! The cake came out perfect in every way! The cake designer had brilliant ideas and comments when we told him our likes. We will be back for our other occasions in the coming future! :-)ABC Cake Shop and Bakery's reply:
Hello Casey and Amelia,
It was a pleasure working for you to create your unique wedding cake idea!!! I am glad you loved how your wedding cake came out, I am eager to meet with y'all again for any future orders. Also do not forget about your anniversary cake!
Congratulations again,
Bryan -
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Desiree Sent on 05/25/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My Husband & I were the ABC Cake Shop Dream Wedding Cake giveaway winners & we were so thankful & happy to have won! My husband entered us in the contest where our family & friends voted for us on social media like Facebook & their webpage! When announced we won, we got together with Bryan for our first consultation where we discussed pricing, designs, amount of people attending, theme, & all the details to make our wedding cake. He really wanted to make sure all our ideas & desires were heard as he began to draw out some ideas on paper. Bryan is such a wonderful & loving person to be able to work with he truly cares about making your day special, his passion is seen not only in the amazing work presented by him & his crew but even in just how he tries & helps create your own masterpiece of a cake! Our second consultation we had 2 people in our wedding party join us for a cake tasting where we chose 2 different flavor cakes, icing, & fillings where we had different combinations to explore. We also went over final details about our cake & filled some paperwork. When the wedding was near he called to follow up with us & sent us the final details of what he sketched for our cake to look like and it was beautiful! We dropped off the cake topper & he said they would take it from there. On our special day when we saw our cake it was more beautiful and spectacular then I could have imagined! Every single detail was amazing. Our top tier was a hidden Mickey tier, the middle held a pop out of the castle & scroll work wrapping around it with quotes from Disney movies with the characters silhouettes. The bottom tier was elegant showing off the castle above with piping & more hidden Mickey & red hearts making the cake pop from all angle. A top tinkerbelle spread edible pixy dust, looking like a fairytale cake. Us both & our guest loved it. The flavor of almond butter cream almond cake w/ a Bavarian cream cheese filling was so delicious and moist. We're so blessed, we recommend!ABC Cake Shop and Bakery's reply:
Desiree and Gabe,
It was my pleasure working for you both to create your Disney inspired wedding cake! I am glad you won our giveaway as well as love all of our services.
Thank you for those lovely kind words! I can not wait to see the rest of the wedding pictures!
Also do not forget your free anniversary cake...hope to see you before than!
Congratulations Again! -
Quality of service
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Genesis Sent on 03/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was not only beautiful but SO delicious. In fact, my husband and I have already mentioned we are excited for our 1st anniversary cake.ABC Cake Shop and Bakery's reply:
Hello Genesis,
I am pleased to hear that you loved your wedding cake, it was a pleasure to have worked for you in designing your wedding cake. May good thing come your way, and hope to see you again before your anniversary! -
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User2957941 Sent on 01/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bryan helped me with suggestions and gave great visuals of what the cake would look like during our consultation. He was super professional and friendly! I loved working with him. The cake was delivered and set up before any guests arrived at the reception! And the taste? WOW!!! Delicious! I still get compliments on how good my wedding cake was! Thank you ABC for making our special day easy and delicious! I can't wait until our anniversary so we can enjoy another amazing cake!!!!!ABC Cake Shop and Bakery's reply:
I am ecstatic that you were so pleased with your experience with our bakery and with myself. Thank you for those kind words! I can not wait to see you for that anniversary cake, until than I hope you have a wonderful new life together! -
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Melinda Sent on 12/07/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was beyond beautiful and it tasted soo amazing. Everyone complimented it and Brian was able to capture my vision so perfectly. Brian was so understanding when I changed my mind and never once made me feel as though my opinions didn't matter. He explained things from his professional experience and guided me through the process of perfecting of the most important visuals of my wedding.ABC Cake Shop and Bakery's reply:
Hello Melinda and Jonathan,
Thank you so much for your kind words, they mean so much knowing you were pleased with your wedding cake! I wish the both of you BEST WISHES!
Congratulations again!
Don't forget to visit us on your anniversary for your free anniversary cake. -
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Stasia Sent on 10/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great customer Service and very professional!!! -
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Shelly Sent on 09/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC Cake a Shop & Bakery is a wonderful company to work with! Their cakes are delicious and beautiful, and Bryan went above and beyond to make sure everything was exactly what we wanted.ABC Cake Shop and Bakery's reply:
Thank you so much for those kind words Shelly, It was such a pleasure working with you in designing your wedding cake. -
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Diane Sent on 07/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC Cake Shop is the best bakery in Albuquerque. Their cakes are so moist and delicious and the number of designs to choose from is amazing. I have no idea how many cakes we have bought from ABC Cake Shop over the years but our wedding cake was the best. It turned out exactly like we wanted. -
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Jodie Sent on 06/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Process went very smoothly from beginning to end. Took their time to make sure everything was how we wanted. Had my step son with food allergies and they went above and beyond to make sure he could enjoy the cake as wellABC Cake Shop and Bakery's reply:
Hello Jodie,
I am glad you had a wonderful experience with us. Most importantly I am glad your son was able to enjoy our cakes as well! Hope to see you again soon. -
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Shannon Sent on 06/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent experience from start to finish!!! Bryan was fantastic to work with, and our cake was such a hit at the wedding!! The lemon poppyseed cake with buttercream frosting was absolutely to die for...do the tasting it is soo worth it and so much fun!ABC Cake Shop and Bakery's reply:
Thank you so much Shannon and Diego,
It was a great pleasure working with you. I am so pleased you loved your experience with ABC Cake Shop. I am looking forward to assisting you in any future cake orders.
Congratulations Again! -
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Prescilla Sent on 05/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake tasting was an awesome experience. The cake was absolutely delicious and we got to have different types of cake so the groom and bride are happy! Bryan couldn't have done a better job very pleasant and great customer service! I will go back to see Bryan for future occasions it wouldn't be the same without him. Affordable and they beat another shops price!ABC Cake Shop and Bakery's reply:
Thank you so much Prescilla for your kind words. It was truly a pleasure to assist you on your wedding cake. If there is anything I can do to help you with future cakes please do not hesitate to call our bakery. Congratulations Again! -
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User2491688 Sent on 01/03/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC Bakery was our 1st choice based on a long history of using them to create magical cakes for graduations and other events. They are so professional, talented and friendly. They gave us all the time we needed to have our questions answered and concerns allayed. We cannot wait to see what they have dreamed up for our wedding cake!ABC Cake Shop and Bakery's reply:
I am glad you had such a wonderful experience. Congratulations again, and We look forward to celebrating future milestones with you as they arise! -
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User2476038 Sent on 12/20/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire process was such a wonderful experience! We ordered a beautiful cake for my parents 50th Anniversary event. From the cake consultation to the cake tasting to the delivery and presence of that gorgeous cake...it all went great! I never felt rushed by Bryan or the staff and they were all so friendly and professional! I had tasted a carrot cake from ABC Cake Shop once before but never had ordered or tasted anything else from them, but almost everyone I asked for an opinion on where to order a cake would send me to ABC Cake Shop. I am so glad I listened! They allowed me to make changes and even schedule another cake consultation if I wanted. They delivered the cake on time and it was everything I expected and more. Thank you for making my parents golden anniversary so precious and memorable!!ABC Cake Shop and Bakery's reply:
I am glad your experience at ABC Cake Shop was a delight. I am thankful you choice us to design your parents anniversary cake. Keep an eye on our Facebook page, we will be posting pictures of your cake soon! -
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Elizabeth Sent on 09/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Having my wedding cake from ABC Cake Shop was just amazing.
Customer service was excellent from the beginning to the end. The cake tasting was so nice, they let me taste as many flavors as I asked until I was sure of what I wanted.
We had two flavors, lemon with raspberry filling and red velvet; the cake tasted delicious!
They made the exact decoration I asked for, they answered all my questions and took care of my concerns because I was planning my wedding from outside of the country.
Everything about the service from the Bakery was just perfect. I definitely looking forward to work with them again.ABC Cake Shop and Bakery's reply:
Hello Elizabeth and Arturo,
I was so honored to have been apart of your special day by making your cake. I am also very pleased to hear you had a wonderful experience with us. Congratulations again! -
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Andrea Sent on 07/14/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We ordered our wedding cake with ABC Cake but decided to just run away to elope but they made the whole process easy! AND the cake tasting was delicious and well worth our time. They work with you on designs and Oceana was so sweet to talk to on the phone and helping us get the order canceled. If we ever need a professional cake made again, we are going here again! Thank you again for the yummy cake and excellent customer service!ABC Cake Shop and Bakery's reply:
Thank you Andrea for such a wonderful review! We understand that changes happen all the time and want to make those adjustments as easy as possible for you! We can't wait to work with you again! -
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Amber Sent on 05/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome sweets. They made my wedding cake and it was wonderful. Baklava is amazing too. -
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Patricia Sent on 05/02/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding cake was including in our package at Sandia Resort and Casino. We are getting Red Velvet cake and our sample taste phenomenal. We showed our consultant a picture of the cake we wanted and she said there would be no problem making it. She walked us through how to choose a size and was very friendly and professional. I highly recommend!ABC Cake Shop and Bakery's reply:
Thank you Patricia! We're very excited to be making your wedding cake, and very happy to hear that Oceana was helpful and professional. Congratulations again on your engagement! -
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User2116050 Sent on 05/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I want to thank the our superb cake consultant Christine and the staff at ABC Cake Shop for creating exactly what my 16 year old daughter and I had envisioned for her party. Christine was so kind and helpful...she took very good care of us and made sure she noted every detail on her sketch. The cake was a 3 tier with different cake and filling for each tier. I was delighted to hear that they encouraged me to bring in a color sample so that the cake could match our color theme exactly, and it did! Not only was the cake stunning it was delicious and we were more than pleased. The day we picked it up, they were careful to place it in a proper box and gave us instructions on how to transport it, even placing it in the back of the SUV for us. This cake was the "icing on the cake" at our party, and I wouldn't hesitate to have ABC make more cakes for our future celebrations.ABC Cake Shop and Bakery's reply:
Awesome!! Thank you so much for that fabulous review! We're so delighted to hear that not only did you have great customer service, but that you were pleased with how the design came out! We hope to see you again soon! -
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Washina Sent on 05/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was awesome everyone love it .ABC Cake Shop and Bakery's reply:
Thank you Washina! We're happy to hear that everyone loved your cake! Congratulations again and don't forget your free anniversary cake! -
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User1997622 Sent on 01/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience with the professional staff member. She definitely knew her stuff! Would highly recommend this place:)ABC Cake Shop and Bakery's reply:
WOW! 5 stars! Thank you so much for your fabulous review! We are very happy to hear that our wedding staff met your expectations and that you were pleased with your cake! Don't forget your free one year anniversary cake! -
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Ash Sent on 11/03/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The quality and endless options were great. Oceana is friendly, professional and very helpful.ABC Cake Shop and Bakery's reply:
We're always glad to hear that our staff is doing a great job! Thank you Ash for letting us be a part of your wedding! -
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Veronica Sent on 10/30/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Abc did an amazing job on our wedding cake. It was absolutely beautiful and was definitely the spotlight all night. It was so delicious not one piece was left. Thank you Abc.ABC Cake Shop and Bakery's reply:
Awesome! We love to hear that all of your cake was eaten ;) Thank you so much for choosing us to help you on your special day! -
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Jillian Sent on 10/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These guys were the best, my wife and I were from out of town and they did an amazing job on our cake. We even had a problem where our fridge over heated and melted the cake and they fixed it in no time. Every year we are going back to new mexico and will be buying a cake or pastries from this wonderful shop. Did I mention the staff is amazing and very friendly?ABC Cake Shop and Bakery's reply:
Thank you Jillian! We were sorry to hear about your fridge incident but more than happy to fix the cake for you! Make sure that you remember about your free anniversary cake next year! -
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User1783951 Sent on 08/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a 3 tier wedding cake done with all different flavors and also a grooms cake. All the flavors were delicious and the decorating came out amazing. They delivered the cake on time to the venue and everything came out as expected. The cakes all tasted amazing! The almond with raspberry filling and buttercream icing was my favorite.ABC Cake Shop and Bakery's reply:
Thank you! We are very pleased to hear that not only did we deliver on time, but that you were happy with the design and taste. Our almond cake is our most popular! Don't forget your free anniversary cake! -
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Darlene Sent on 08/11/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I use ABC for birthday cakes. They do such a good job that we decided to use them for our wedding cake. The cake turned out exactly as we wanted. It was at the venue in time and tasted great.ABC Cake Shop and Bakery's reply:
Thank you Darlene! We love continuing to provide our services to our customers for every life milestone! From birthday cakes to wedding cakes, and everything in between. Thank you for being a loyal customer! -
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Trishae Sent on 07/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was so simple, elegant and beautiful and it's all thanks to ABC Cake Shop! Everyone was so nice to work with, especially Oceanna, and the cake was soooooo delicious!! I will always recommend ABC to anyone needing a special cake!ABC Cake Shop and Bakery's reply:
Thank you so much Trishae for allowing us to take part in your special day! We take pride in our customer service and are happy to hear that Oceana met your expectations! -
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Sharon Sent on 06/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was beautiful and delicious. It was so moist. Everyone at the bakery were very nice and helpful!ABC Cake Shop and Bakery's reply:
Thank you Sharon, we are happy to hear that you had a pleasant experience working with our staff! -
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User1638220 Sent on 05/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We ordered a cake from ABC Bakery in Albuquerque for our mom's birthday. The cake originally was going to be a whipped cream frosting and bavarian cream filling but unfortunately due to the unfortunate refrigeration event that occurred at our house we had to change the order. ABC was very flexible with our change. Our cake was delicious with raspberry filling and regular vanilla frosting. The cake was pre-cut which made it really easy to serve. The cake was decorated beautifully and our mom loved the decorations and the cake. The folks in ABC Bakery were very kind and courteous. It was crowded inside but the wait was short because there was plenty of help. -
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Connie Sent on 05/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake was wonderful. Everyone at our wedding loved the flavor choices and look of the Cake. -
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Anne Sent on 03/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I ordered my cake one week before my wedding and it was wonderful from start to finish. The staff were very helpful with arranging the purchase of a two tier cake. When I picked up the cake, it looked wonderful. Everyone loved the cake on the wedding day. -
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User1482541 Sent on 12/24/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The wedding cake was a very much no muss no fuss kind of thing. We got a smaller cake for about 89 people, three tiered with a very basic lace pattern and butter cream flowers. It was delicious and looked fantastic! We didn't run into any problems and at the cake tasting they were great and answered all our questions. Great value, beautiful, and delicious cake! -
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Ashley Sent on 11/21/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved the 4 tier cake that was made for us. It was just what we wanted. Not only did it look great the taste was amazing! -
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User1249260 Sent on 07/19/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake turned out exactly like the picture we showed the bakery. It was perfect. -
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User838672 Sent on 06/24/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were great all the way around. I live out of town from where I had the wedding and they were able.to make me a cake within a weeks notice. It was beautiful and everything I wanted. It was good and moist. The design on the cake was perfect. -
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Deirdre Sent on 10/17/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
our cake was beautiful and yummy so worth it... -
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Vanessa Sent on 09/29/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my cake! My husband an I weren?t planning on having one originally, but I was asked to use a special cake cutter that was passed down in our family. ABC was great. I had a very particular idea in my head of what I wanted for a cake, and I was more concerned about the taste than I was the look. I explained what I wanted and when we went in for a group tasting, ABC Cake Shop had made one that was exactly my specifications. ABC was really good at working with our lack of a budget. We ended up getting a very simple 3 tiered cake with a bunch of different flavors? all of them were very tasty and it looked good too! -
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John Sent on 06/20/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
they really are the number 1 -
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Sonya Sent on 03/12/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely fabulous! The staff couldn't have been nicer or more professional and my cake was incredible! I went to a number of places before coming across ABC and none of them came close to the taste, appearance, or professionalism of ABC. I was able to choose different flavors of cake with different fillings at no extra charge and every layer was delicious! My wedding cake was delivered on time looking beautiful and exactly as I ordered. They're the only bakery I will go to. They're affordable and high class all the way. Perfect....A+++ -
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Annalyse Sent on 09/24/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Cake Tasted WONDERFUL!!! My husband and I went and picked out what we wanted with out any pressure - We drew up what we wanted and gave them all the accessories - the Cake was on time - and BEAUTIFUL! I was very happy...
Don't let anyone throw your cake - a drunk groomsman threw the cake at our best man after everyone got a slice - we didn't get to keep any of it - and had a cleaning charge - it does happen - lol - good thing we had already left the party!!! -
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Arianne Sent on 07/26/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
very good cakes, great price, and wonderful cupcakes -
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Marie Sent on 12/20/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I ordered a cake here for my sisters wedding everything was so perfect more than i thought it would be it was good and even more DeliciousABC Cake Shop and Bakery's reply:
Thank you Marie,
I am so glad to hear that you had a great experience with us, and that you loved your sister's wedding cake. We hope to see you again soon! -
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User2840573 Sent on 10/29/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
ABC made our 50th Wedding Anniversary cake, which was so delish and was enjoyed by all! It was an 11-inch layer cake decorated with yellow roses, gold leaves, white butter cream icing. The cake was almond flavored with a chocolate mocha filling. The bride and groom topper was my parent's used in 1936.ABC Cake Shop and Bakery's reply:
Thank you so much for taking the time to write such a sweet review. I am glad you loved your Anniversary cake. That flavor combination is so yummy! Wonderful choice. -
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Alexandria Sent on 07/08/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved the cake it turned out beautiful. The only thing that when we called we never received a call back.ABC Cake Shop and Bakery's reply:
Hello Alexandria,
I am so glad your loved your wedding cake. I hope your special day was everything you hoped it would be and more! I do apologize we are prompt in responding to any form of messages. But thank you for letting us know I will speak to our staff about this issue. -
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Lilia Sent on 05/10/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
The cake was beautiful and was very taste!!! I really don't even like cake but loved this one. -
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User1640857 Sent on 06/01/20144.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All I can say is : our cakes rocked!!! Thanks to Cat and oceans for all their help. The cakes were not only beautiful but also delicious! Our family and friends are still talking about them. Absolutely recommend this bakery!ABC Cake Shop and Bakery's reply:
Thank you so much! We strive to have excellent customer service in assisting everyone with their wedding cake needs. We are happy to hear that you were satisfied with your order! : ) -
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Vanessa Sent on 06/24/20104.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Everyone raved about the cakes! -
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Savannah Sent on 01/24/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful!
The cheesecakes we ordered came out absolutely beautiful and very delicious! We are so happy with how they turned out and each one was a big hit!ABC Cake Shop and Bakery's reply:
I am so pleased to hear that you and your guests loved the cheese cakes!
Thank you for leaving this wonderful review. -
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Shantel Sent on 12/15/20204.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Perfectly done for our special day
ABC cakes was amazing!! From our consultation, to cake testing, to providing us with the perfect cake for our special day!! Our wedding cake was perfect exactly what we wanted and tasted amazing. Due to covid we had to make changes and they worked with us on short notice!! Our wedding guests also loved the taste and said our cake was beautiful. We will definitely continue to do business with them! Thank you for making our cake perfect for our special day.ABC Cake Shop and Bakery's reply:
Wow, thank you so much for sharing your experience with us! We are so pleased to hear that you and your guests loved your wedding cake. -
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Karen Sent on 05/20/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
That cake was more than I could have wished for. To see my concept was beautiful .ABC Cake Shop and Bakery's reply:
Your design was so unique and meaningful! It was our pleasure to have created your Dream Wedding Cake! Now don't forget to order your FREE 1st year anniversary cake, but we hope to see your before than! Congratulations again! -
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User2287892 Sent on 08/26/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
ABC did an AMAZING job on our wedding and groom cake. I was amazed at how well they did and brought our creation to life. They said they had never made a cake like I suggested before and I was a little anxious but it came out better than I imagined. They are very skilled and pay attention to detail. I am so glad we chose them! :) A bit pricey though--especially if you want to go gluten free :/ -
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Jessica Sent on 06/17/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
ABC Cake Shop made the process of ordering our cake very easy. I already had the details of how I wanted it to look and they walked me and my husband through the rest. I nearly cried when I saw the cake for the first time. It was absolutely perfect and better than I imagined! It was also delicious!!!!!! I still look at the picture of the cake and can't stop smiling! Fantastic job! Prices are a little high, but the end product was well worth it!ABC Cake Shop and Bakery's reply:
Thank you Jessica! We always love to hear our staff did their jobs in making your wedding planning that much easier :) We also love to hear that the cake was not only delicious, but that the decorations met your standards. Congratulations again on your nuptials! -
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Lauren Sent on 09/16/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My family has used ABC for birthday cakes and other events for decades. I never considered using anyone else for my wedding cake and was not disappointed in the outcome. The cake was beautiful, exactly what we ordered and absolutely delicious. Great value!ABC Cake Shop and Bakery's reply:
Thank you so much Lauren! We're happy to hear that you were pleased with your wedding cake! -
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Ali Sent on 12/26/20144.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The cake was delicious. Oceana was fantastic and so flexible with my unique circumstances. The delivery was a little late. However, we were in a difficult location. They got the cake in before the wedding started and it was beautiful! Exactly what I wanted. The cake made my day very special.ABC Cake Shop and Bakery's reply:
We're very sorry that your cake was not delivered during the exact time frame previously agreed on, however we do try to schedule deliveries with enough time prior to the ceremony for this very reason. We are pleased to hear that you were happy with your design and that Oceana was able to accommodate your requests :) Thank you so much for your positive review! -
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Stephanie Sent on 01/10/20124.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
ABC was very flexible and worked with us to follow a cake design my mother had come up with, which was great. However when the cake arrived they had exchanged white cake with yellow cake, but they gave us a $25 credit. The cake was incredibly delicious and enjoyed by all. We also received a complimentary 1st anniversary cake that we got to pick up fresh before our anniversary (instead of freexing the top tier). -
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Jean Sent on 09/19/20094.7 out of 5 rating4.7
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ABC Cake Shop's cakes were delicious! We ordered 125 mini-cakes and one large center cake (center cake fed 36, plus 125 mini-cakes) for our daughter's wedding (total cost of all cakes $900). They were almost too pretty to eat! They had us a little worried, however. The baker we spoke with was no longer there and the wedding coordinator we worked with was also no longer there. They also showed up only about thirty minutes before the wedding started. But, after all that, the value for the money was considerable. For 125 mini-cakes, which were large for "mini-cakes" (fit into the Go-Boxes, 7"x7"x7", large enough for a couple to share), they were absolutley a HIT at the Reception! -
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Darla Sent on 07/02/20194.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Creative Vaule added
We were very pleased with the artistic value added by Brian, who easily heard what we were looking to create and was able to accomodate.
We created an anmazing two tier cake with Ocean scene on bottom & mountain on top!! Thank you!!ABC Cake Shop and Bakery's reply:
Your cake was a unique beauty! I am so pleased to hear you like it! Congratulations Again! and Thank You for your sweet words. -
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Candace Sent on 08/06/20154.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
ABC did a wonderful job on the cake for our wedding. The flavors were amazing! They did mess up on the texture on our cake, but they did credit us for the inconvenience. -
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Amanda Sent on 09/17/20124.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I had a wonderful experience at a friends wedding with ABC Cakes! They were great, flavorful mini cakes, and I highly recommend them for not only weddings, but birthdays and other events for which you need cake. Plus, it is a local shop, which always gets points in my book :) -
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Michelle Sent on 08/29/20104.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
ABC Cake Shop provided a custom cake and delivered it to a remote location. They took the order over the phone and made a perfect cake for our wedding. Everything was perfect. -
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Breann Sent on 12/09/20094.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Had an awesome experience with ABC Cake Shop. Initially I stopped in to see the facility and get a feel for their designs and prices. I was very impressed when the owner was assisting customers, and was willing to sit down with me go over pricing, day of the event timeline and design options. I orderd both a grooms cake and a traditional cake. They did an awesome job on both and really went above and beyond to help me design a perfect grooms cake for my husband. (A drum set) -
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Brandi Sent on 04/21/20084.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
The cake tasted amazing. They were very easy to work with. They only down fall was the cake we got had a topper and we didn't want a topper so we asked them to just put flowers and the flowers they put did not match the cake. -
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Alexandra Sent on 12/13/20134.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our cake turned out beautiful and I was really happy with ABC from start to finish! They offered to put fresh flowers on our cake and were flexible with meeting with us on the fly for our first appointment. The flexibility was very important for us as we were planning our wedding while living in Chicago and had limited time to meet with vendors. The only negative experience I had was with not getting a response to emails I sent them which they directed me to for changes/adjustments. -
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Hannah Sent on 04/28/20194.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Overall a good experience
Ashley with ABCD Cakes was very good and did an amazing job on our cake. I was extremely happy with the taste of the cake and the way it all turned out just like I wanted. I showed her Pinterest photos and she was able to create something just like what I wanted! The only concern I had was that I couldn't get a hold of her a few different times. I emailed with questions twice and never got a response, and this was after I had already paid. My wedding planner had to contact her before she responded to me. Other than that, very happy and the cake was beautiful and delicious! She also did super cute cookies with our wedding colors and initials.ABC Cake Shop and Bakery's reply:
Hello Hannah,
I would like to inform you that we are ABC Cake Shop and Bakery located in Albuquerque, NM. I believe you maybe referring to another bakery. But I am glad to hear that you were happy with your wedding.
Have a wonderful day! -
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Kelli Sent on 06/23/20094.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Our cake turned out nicely, not exactly how I pictured it. I had given them a picture of exactly what I wanted and it did not turn out exactly like the picture, so I was a little disappointed. For the grooms cake was asked for a cut of of a double T (since we both went to Texas Tech) and they did a fantastic job on that cake. My main issue with the cake shop is that we saved out top layer to eat when we got back from our honeymoon as we opened presents, a moment I had been anticipating. When we cut into it, we found that the cake was chocolate when we had ordered white. We looked back at the invoice and it said white cake, so someone made an oversight the day the cake was made. I don't like chocolate cake so I didn't even get a piece of my wedding cake :( -
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Charlotte Sent on 06/02/20084.4 out of 5 rating4.4
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4.5 out of 5 rating4.5
Beautiful wonderful cake. A little pricey but absolutly worth the money. The best tasting cake I have ever had! -
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Rhiannon Sent on 06/18/20124.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
This was my first experience with ABC Cake Shop and I was a little nervous since I had read mixed reviews about the shop across various review sites and heard mixed reviews from folks in person. Overall I was pleased with the experience (with one minor irritation) and will most likely order from them again. I thought the cake was really tasty, looked great in the end, was delivered perfectly and punctually to our home in the east mountains (up a really bumpy road which had me nervous too!) and some of our guests told me at the reception that it was the best wedding cake they've had in a long time. I do have a few tips though for any wedding cake venture: ASK LOTS OF QUESTIONS and GET CHANGES AND QUOTES IN WRITING! This is not a slight against the wedding cake staff, but just good sense. If you need to call or stop in to make a change or check on the status, make sure everything is attached to your order and you get a copy of the latest, especially if updates or changes are made. Oh, and don't forget to call and confirm well in advance and for sure at least a week before. For a brief run down of my first to last encounter, I've tried to make it short and sweet:
- I called to set up an appointment back in January and had to leave a message for the wedding consultant (this happened repeatedly, but within 24 hours or less I always received a call back, they are very busy with the cake business!) and spoke with Patty who was very pleasant and professional.
- My fiance and I met at our appt time and consulted with Jamie, who was also very pleasant. She went out of her way to answer all of our questions and would run back to the lead wedding cake decorator to find out for sure what could or couldn't be done. We were expecting to pay a bit for 100+ guests and the price seemed reasonable, plus we had a few custom decorating requests but nothing too crazy. We left that day with an order and a deposit placed. Also, they gave us a 10% military discount for my fiance's service.
- The following Sunday my fiance and I attended one of their free cake tasting events with Jamie and were surprised to see how much cake they offered us to try! Very tasty and a good range of options. We were able to narrow down exactly what we wanted and leave the note on file. They gave us a cute little gift bag with ABC shwag on top of that!- Within the last several weeks before our wedding, I called to check to make sure things were in order and set a time to meet with Patty to pay the balance and make sure things were going as planned and she had all of our details ready to go. Since we did our initial full consultation with Jamie, I was a little surprised that one item on our design (complete with picture that had been on file since day one) came up as a question and "special fee" during this meeting. Our cake had gentle "shoulders" along the rims, clear in the reference photo what exactly we wanted and nothing Jamie noticed as being a problem in January. Patty however had to confer with the cake decorator and came back to me with an extra $25 fee to have some of the cake trimmed to look like this. Of all the complaints I could make, this would be the only one: That this was not part of the original detail conversation about how we wanted to have our cake and that this issue came up rather close to the date when I went to pay the original balance. I paid the fee but let her know that it was not what we talked about back in January.
- I called a week before to make sure (again) all was well and to remind Patty and the driver about our delivery route and to take it slow on the dirt roads (we're 45 min out of ABQ). Patty was great and all was good.- Two days before the wedding I delivered the fresh flowers that were to decorate the cake and deliver a detailed map of how to get to our house. I was a bit nervous since I didn't get to hand this to Patty OR Jamie but rather the counter staff who didn't have too much to say to me about the schedule so I left crossing my fingers everything would fall into place and sure enough, it did!
- Cake was delivered within the hour established, was in one piece and beautifully decorated very close to the picture reference we left. Best of all, it was yummy (marble cake with chocolate bavarian cream and buttercream icing with neat, thin ribbons of fondant border for decoration).
- One week after our wedding we received a personalized and handwritten thank you card from the shop staff which was a nice gesture.
Overall, very good! -
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Stephanie Sent on 11/07/20084.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
We got a lot of compliments on how good the cake was, which is great to hear. I thought ABC cakes had a good variety of flavors and it all worked out very nicely, however it was a bit pricy. -
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User1957096 Sent on 12/08/20144 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
I am currently in the process of having a cake made for my wedding. The cake is quite large and will also include the grooms cake. ABC is the only shop that I found that was willing to give me exactly what I want which is a 4-tier square ivory cake with icing dots and pink and burlap ribbon, along with the grooms cake which is a model representation of his truck kicking up mud onto the side of my cake. We are from the country and this represents us well... The cost is a little high, but to get what we want and the taste of it will hopefully be all worth it.ABC Cake Shop and Bakery's reply:
Thank you so much for the positive review! We hope that we met all of your expectations on your wedding day! -
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Linda Sent on 05/14/20183.9 out of 5 rating3.9
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
This cake was for my sister and her husbands 50th wedding anniversary. I was a little disappointed that the cake did not have a few more flower clusters, at the cost of the cake. I know it had to be sugar -free for both are diabetics, and that may have contributed to the cost. A little disappointing, but they were surprised and did enjoy it.
ABC Cake Shop and Bakery's reply:
Thank you for your feedback, I am glad they enjoyed their cake. If you have any questions feel free to call our bakery to discuss it with our Wedding Coordinators. -
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User920604 Sent on 09/03/20123.9 out of 5 rating3.9-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 2.5 out of 5 rating2.5
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Flexibility 3.5 out of 5 rating3.5
Abc cakes did a great job on my cake. It came out exactly how we wanted it and we get another cake made for us on our 1 year anniversary. -
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User2375448 Sent on 10/19/20153.7 out of 5 rating3.7
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
Great cakes! My family has been getting cakes from these guys! Delicious!!ABC Cake Shop and Bakery's reply:
I am glad you like our cakes! And I hope you continue allowing us to serve you through any event or celebration.
Have a wonderful day. -
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Jennifer Sent on 08/26/20083.2 out of 5 rating3.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
I have loved ABC Cake Shop since I was a little girl and it was located across the street on the OTHER side of San Mateo. Their sugar cookies are one of my favorite things to eat, as is their German Chocolate Cake.
I have never been disappointed in an ABC Cake. They are delicious. I loved my wedding cake; it came out exactly as I had wanted it. I found a picture of a cake I liked and they made the cake exactly.
One downside: I had Victorian wedding charms that I gave the company to bake into the cake. The bridesmaids are supposed to each pull out a ribbon with a charm at the end of it, which is said to predict their future (one charm is a ring, one charm is a bottle, one charm is a 4-leaf clover, etc. etc.). The charms were left out, despite explicit instructions to include them. This was not because ABC was unable to do this, but because it was an oversight.
I did not shop around for cakes -- I knew ABC was the vendor for me. That being said, they were quite pricey. I had no fondant and a simple design on a three-tiered white cake, yet it still cost over $500. This was not an intricate cake; it was meant to be elegant and simple. For the price you would have thought I had them hand paint our pictures all over the thing.
Overall, I still like ABC. They are reliable, and that goes a long, long way.
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Angela Sent on 06/01/20082.8 out of 5 rating2.8
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 2.5 out of 5 rating2.5
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Value 2.5 out of 5 rating2.5
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Flexibility 2 out of 5 rating2.0
The cake tasted great, but the color should have been slightly off white and it ended up more like yellow. -
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Sarena Sent on 08/16/20082.5 out of 5 rating2.5
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Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 4 out of 5 rating4.0
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Flexibility 2.5 out of 5 rating2.5
Communication with ABC cakes was difficult, whether on the phone or in person. They did not respond to emails, and their website is useless. I did eventually get the cake I wanted, and it was bigger than expected, and quite tasty. They even included a nice keepsake knife and server, which I wasn't aware they did. However, they put the wrong filling in one of the tiers, and their "purple" frosting looked far more "blue" and did not match my decor the way I hoped. I would recommend seeking out a different cake vendor. -
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Vivian Sent on 09/28/20172.2 out of 5 rating2.2
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
Very happy and satisfied the efficiency and professionalism. And my wedding/Celebration Cake turned out so beautiful and so elegant and the cake itself was so delicious and we all enjoyed it. I will definitely come back again and I recommend the ABC Cake Shop & Bakery.???? -
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User2351149 Sent on 10/05/20152.1 out of 5 rating2.1
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Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 2.5 out of 5 rating2.5
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Flexibility 2 out of 5 rating2.0
I had heard so many great things about ABC, so my husband and I decided to use them for our wedding cake. We did our tasting and consultation and everything was set how we wanted it. However, two weeks before the wedding, we could not get a hold of anyone to confirm our cake and that everyone was correct. When we did finally get a hold of someone, everything was wrong. We worked everything out, or so we thought, and when a friend went to pick up the cake it was not in the condition it was promised to be. The cake itself was very good, but the service was less that alright. -
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Jessica Sent on 05/07/20242 out of 5 rating2.0-
Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
ABC Cake Shop didn't deliver our cake
ABC Cake shop unfortunately did not deliver our wedding cake. Thankfully, a bridesmaid had already offered to do the cupcakes, so we at least had those, and our venue Santa Ana provided us with a chocolate cake as a back-up the day of. We were ultimately pretty disappointed that our guests could not enjoy our cake, but the owner called me personally the next day to apologize and offered to make things right. He said they had only ever missed a delivery once before early on in his career, and that he felt terrible. They offered a full refund and gift certificate, which we appreciated, and we were able to still go get the cake (which admittedly was gorgeous and exactly what we wanted) and share with some family before they left town. I am disappointed we didn’t have the cake at our event. But, we still appreciated the owner’s efforts to make things right (and the cake was yummy). I think ABC usually does Sunday deliveries even though the shop itself is closed, but there was a mix up for ours apparently, so I would say if you order delivery be aware that they aren’t actually open Sundays, so we weren’t able to get ahold of anyone the day of. I would still recommend ABC cake shop because their cakes are delicious, but maybe don’t schedule a delivery for a Sunday, pick up the cake yourself, or see if you can actually get a written confirmation of the planned delivery the day before just to be sure. -
Quality of service
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