A Secret Garden Reviews

Reviews
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4.3 out of 5 rating
4.3
Good
15 reviews
Recommended by 86% of couples
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Quality of service 4.2 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.2 out of 5 rating
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Value 4.3 out of 5 rating
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Flexibility 4.2 out of 5 rating



+12
User photos

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Valorie Sent on 09/19/20245 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Everyone works well in this space and the space makes you feel like your in a fairytale dream
I highly recommend this space. If you are looking for a particular wedding theme or an outdoor garden wedding this is the spot. When you first meet with Russ and explain to him what you what for your wedding experience, Russ listens and takes notes. He loves his work and his garden and it shows. He engages with the family and makes sure that everyone is enjoying every moment from start to end. The staff who work within this space are very professional and take care of the couple with out hesitation. I am the brides mother and I couldn't have asked for a better space to see a beautiful ceremony take place. The reception hall is another space that is beautifully crafted to make you feel like your wedding dreams have come true. I have no pictures to upload as I was so enamored with the ceremony and the space that I simply just enjoyed the event.I highly recommend this space. If you are looking for a particular wedding theme or an outdoor garden wedding this is the spot. When you first meet with Russ and explain to him what you what for your wedding experience, Russ listens and takes notes. He loves his work and his garden and it shows. He engages with the family and makes sure that everyone is enjoying every moment from start to end. The staff who work within this space are very professional and take care of the couple with out hesitation. I am the brides mother and I couldn't have asked for a better space to see a beautiful ceremony take place. The reception hall is another space that is beautifully crafted to make you feel like your wedding dreams have come true. I have no pictures to upload as I was so enamored with the ceremony and the space that I simply just enjoyed the event. -
Quality of service
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Casie Sent on 04/01/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing people
Russ is fantastic! He listens to what I want as the bride and had ideas I would never have thought of.Russ is fantastic! He listens to what I want as the bride and had ideas I would never have thought of. -
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Sydney Sent on 12/20/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Planning stages
We’re only in the wedding planning stages, but Russ listens to everything we want and need. He’s been fantastic and has worked with us so well! And the garden is BEAUTIFUL.We’re only in the wedding planning stages, but Russ listens to everything we want and need. He’s been fantastic and has worked with us so well! And the garden is BEAUTIFUL. -
Quality of service
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Heidi Sent on 04/14/20255 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Magical and breathtaking
My daughter was married here 8 months ago. We still hear it was the most magical wedding from guest. Russ and staff were God sends. I can’t say enough wonderful things. He was all about making the day as magical and stress free as possible. When the cake was delivered it had fallen, before we knew it, Russ had a new cake iced. decorated and displayed. It was stunning and we were blown away. Do walk, but run to schedule your special day. You will walk away grateful for the details and love you feel.My daughter was married here 8 months ago. We still hear it was the most magical wedding from guest. Russ and staff were God sends. I can’t say enough wonderful things. He was all about making the day as magical and stress free as possible. When the cake was delivered it had fallen, before we knew it, Russ had a new cake iced. decorated and displayed. It was stunning and we were blown away. Do walk, but run to schedule your special day. You will walk away grateful for the details and love you feel. -
Quality of service
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Christina Sent on 03/20/20245 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
A dream come true
Beautiful elegant service wonderful!! It’s like getting it all in one stop. Russ makes everything easy and all about the bride!! This is your number one choiceBeautiful elegant service wonderful!! It’s like getting it all in one stop. Russ makes everything easy and all about the bride!! This is your number one choice -
Quality of service
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Mallory Sent on 01/26/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Blew our expectations away
Russ and the staff at a secret garden simply outdid themselves. My wife and I were married here January 8th and the compliments from our guests continue to pour in. Russ was a pleasure to work with from the get go and really took the time to add personal touches that shone through the reception from start to end. The ambience was incredible (we went with a Christmas theme) and the attention to detail truly made this place and our evening as a whole, unforgettable. Could not thank the staff more and would recommend this place to everyone in the process of getting married.Russ and the staff at a secret garden simply outdid themselves. My wife and I were married here January 8th and the compliments from our guests continue to pour in. Russ was a pleasure to work with from the get go and really took the time to add personal touches that shone through the reception from start to end. The ambience was incredible (we went with a Christmas theme) and the attention to detail truly made this place and our evening as a whole, unforgettable. Could not thank the staff more and would recommend this place to everyone in the process of getting married. -
Quality of service
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Carla Sent on 03/18/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Completely stress free planning
I have worked in the wedding industry for 20 years as a wedding and event planner. However, now I'm the bride and I realized I can't do my own. THANK GOD FOR A SECRET GARDEN! My fiancé and I absolutely love the venue! We are in the planning stages and couldn't be more excited about our upcoming wedding. The attention to detail and the sheer artistry and passion of the owner and his staff has made planning our wedding a completely STRESS FREE experience. The owner and his vendors are all extremely responsive and helpful. We couldn't be happier! Can't wait for our special day!I have worked in the wedding industry for 20 years as a wedding and event planner. However, now I'm the bride and I realized I can't do my own. THANK GOD FOR A SECRET GARDEN! My fiancé and I absolutely love the venue! We are in the planning stages and couldn't be more excited about our upcoming wedding. The attention to detail and the sheer artistry and passion of the owner and his staff has made planning our wedding a completely STRESS FREE experience. The owner and his vendors are all extremely responsive and helpful. We couldn't be happier! Can't wait for our special day! -
Quality of service
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Jan Sent on 01/31/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Wonderful Venue, Dedicated Staff
As someone who has first hand knowledge of what is involved in creating a memorable wedding at A Secret Garden, I felt the need to respond to recent negative reviews of Russ, his staff and A Secret Garden. Russ is one of the few people I know who truly loves what he does. He works hard to make sure each bride has the wedding of her dreams with careful and thoughtful attention to detail both before and during the wedding and reception. So many wonderful reviews tell the true story of the hard work and love that go into each and every wedding.As someone who has first hand knowledge of what is involved in creating a memorable wedding at A Secret Garden, I felt the need to respond to recent negative reviews of Russ, his staff and A Secret Garden. Russ is one of the few people I know who truly loves what he does. He works hard to make sure each bride has the wedding of her dreams with careful and thoughtful attention to detail both before and during the wedding and reception. So many wonderful reviews tell the true story of the hard work and love that go into each and every wedding. -
Quality of service
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May112018 Sent on 05/19/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
From the venue, to the ceremony, to the celebration...all TOP NOTCH and magical! Russ and Racheal of A Secret Garden took beautiful photo shots of everything from the engagement to the wedding event! Everyone loved the entire evening! Russ and his entire team “think of EVERY detail”, was a common compliment from our family and friends. Anything that came up during our preparations during the months prior to the event, I'd call Russ and it was taken care of...I said often, "Let go and let Russ!" Some of the things he thought of, I could hardly believe! I knew we were in the best of hands thru the entire process! His vendors knew what he expected of them and delivered. Oh, what a night! We had a wonderful experience! #RussDeliversFrom the venue, to the ceremony, to the celebration...all TOP NOTCH and magical! Russ and Racheal of A Secret Garden took beautiful photo shots of everything from the engagement to the wedding event! Everyone loved the entire evening! Russ and his entire team “think of EVERY detail”, was a common compliment from our family and friends. Anything that came up during our preparations during the months prior to the event, I'd call Russ and it was taken care of...I said often, "Let go and let Russ!" Some of the things he thought of, I could hardly believe! I knew we were in the best of hands thru the entire process! His vendors knew what he expected of them and delivered. Oh, what a night! We had a wonderful experience! #RussDelivers -
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Rae Sent on 05/16/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
A well-kept secret indeed! Before this review becomes Too Long; Didn't Read: highlights! Russ is spectacular from start to finish and beyond. The garden is a hidden gem. You will be so well taken care of, it's ridiculous!
Here's the scoop!
So, to be completely honest, I had no clue this place existed. My mom and I met Russ at a bridal show.
There was a little line to speak to Russ, but, within 3 minutes of talking to Russ, he had my mom in happy tears and we booked a site visit .
If you like, fun, whimsy, stress-free, and, fairy tales, this is your place. The entrance to the garden starts with a little puzzle, where you are then rewarded with a hallway decked in beautiful paintings done by Russ that then leads to the piece de resistance: The Garden. The work he has put into making this place full of magic cannot be understated. The winding pathway leads you past sculptures, ponds and fountains, beautiful trees and flowers, a curiosity shop, a treehouse, a waterfall, trees bedecked in chandeliers, and, if you're lucky, you will be visited by SG's resident white rabbit, Hatter! On the property, Russ has also built a stunning reception hall which is host to 3 bathrooms (1 men's, 2 uni sex), an English pub, a koi pond and fountain, as well as live flowering banana trees!
When it came to planning, it quickly became apparent that we had nothing to worry about. My husband (then fiance) and I are both incredibly busy, but Russ put our minds at ease by taking care of the decorations, tablescapes, flowers, photography(!), DJ, AND giving us a list of his preferred vendors. Day of, he provides Annie to be your bride minder/savior. He makes sure the couple eats and is constantly cared for. Same with Moms! RUSS WILL MAKE YOUR DREAMS FOR YOUR SPECIAL DAY COME TRUE. For all he offers, SG IS A STEAL, and, I can't say enough about it! 5000/10 would totally recommend to anyone who will listen !!A well-kept secret indeed! Before this review becomes Too Long; Didn't Read: highlights! Russ is spectacular from start to finish and beyond. The garden is a hidden gem. You will be so well taken care of, it's ridiculous!
Here's the scoop!
So, to be completely honest, I had no clue this place existed. My mom and I met Russ at a bridal show.
There was a little line to speak to Russ, but, within 3 minutes of talking to Russ, he had my mom in happy tears and we booked a site visit .
If you like, fun, whimsy, stress-free, and, fairy tales, this is your place. The entrance to the garden starts with a little puzzle, where you are then rewarded with a hallway decked in beautiful paintings done by Russ that then leads to the piece de resistance: The Garden. The work he has put into making this place full of magic cannot be understated. The winding pathway leads you past sculptures, ponds and fountains, beautiful trees and flowers, a curiosity shop, a treehouse, a waterfall, trees bedecked in chandeliers, and, if you're lucky, you will be visited by SG's resident white rabbit, Hatter! On the property, Russ has also built a stunning reception hall which is host to 3 bathrooms (1 men's, 2 uni sex), an English pub, a koi pond and fountain, as well as live flowering banana trees!
When it came to planning, it quickly became apparent that we had nothing to worry about. My husband (then fiance) and I are both incredibly busy, but Russ put our minds at ease by taking care of the decorations, tablescapes, flowers, photography(!), DJ, AND giving us a list of his preferred vendors. Day of, he provides Annie to be your bride minder/savior. He makes sure the couple eats and is constantly cared for. Same with Moms! RUSS WILL MAKE YOUR DREAMS FOR YOUR SPECIAL DAY COME TRUE. For all he offers, SG IS A STEAL, and, I can't say enough about it! 5000/10 would totally recommend to anyone who will listen !!-
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+4 photos
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Quality of service
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Vicki Sent on 04/18/20185 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
I work at the Kansas State School for the Blind, Russ has hosted our prom for the kids for 2 years and it is amazing, the kids and staff enjoy themselves. This is really a beautiful place. Russ and the staff are amazing interacting with the students. Russ makes this evening a dream come true for the students. We look forward to many more Proms at the Secret Garden.I work at the Kansas State School for the Blind, Russ has hosted our prom for the kids for 2 years and it is amazing, the kids and staff enjoy themselves. This is really a beautiful place. Russ and the staff are amazing interacting with the students. Russ makes this evening a dream come true for the students. We look forward to many more Proms at the Secret Garden. -
Quality of service
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Hanna Sent on 07/16/20175 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
The Secret Garden was truly the most perfect place I could have ever imagined to have my wedding and reception at. Russ was my guardian angel that day, and completely took care of my every need to the fullest extent. The flowers, decorations, and everything else was done beautifully and was exactly what I wanted! Actually, even better than I envisioned. I honestly don’t know how people get married without Russ! He is God’s gift to brides! To really appreciate how beautiful the Garden, Palm House, and all the rest of the treasures at the Secret Garden are, you have to go see it in person. It will blow you away. It is a “Pinterest dream” cottage garden from Heaven, complete with beautiful fountains, brick pathways, a stunning waterfall, a whimsical treehouse…just go see for yourself! Russ knows exactly how to run a wedding, from his years of experience, and it is such a comfort to have an expert like Russ to run the show. I loved not having to direct anything or anyone, and yet everything happened exactly the way I wanted! I didn’t have to worry about any logistics on my wedding day. I don’t know how Russ does it, honestly. He has everything set up exactly right, and has thought of everything. I couldn’t be happier with my experience here. Also, the photography by Russ and his assistant Rachel was just lovely. Russ and his whole staff are truly great. I am so grateful for my wedding experience at the Secret Garden!The Secret Garden was truly the most perfect place I could have ever imagined to have my wedding and reception at. Russ was my guardian angel that day, and completely took care of my every need to the fullest extent. The flowers, decorations, and everything else was done beautifully and was exactly what I wanted! Actually, even better than I envisioned. I honestly don’t know how people get married without Russ! He is God’s gift to brides! To really appreciate how beautiful the Garden, Palm House, and all the rest of the treasures at the Secret Garden are, you have to go see it in person. It will blow you away. It is a “Pinterest dream” cottage garden from Heaven, complete with beautiful fountains, brick pathways, a stunning waterfall, a whimsical treehouse…just go see for yourself! Russ knows exactly how to run a wedding, from his years of experience, and it is such a comfort to have an expert like Russ to run the show. I loved not having to direct anything or anyone, and yet everything happened exactly the way I wanted! I didn’t have to worry about any logistics on my wedding day. I don’t know how Russ does it, honestly. He has everything set up exactly right, and has thought of everything. I couldn’t be happier with my experience here. Also, the photography by Russ and his assistant Rachel was just lovely. Russ and his whole staff are truly great. I am so grateful for my wedding experience at the Secret Garden! -
Quality of service
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Joseph Sent on 01/10/20251.8 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 1 out of 5 rating
Ruined Our Wedding!!
My wife and I got married on September 28, 2024, and we wish we had taken our money elsewhere. Russ will sweet talk you into choosing this place. Yes, it's nice and can be breathtaking, but the problem lies within the customer service on the day of the wedding.
We had family and friends come from out of town to attend our wedding, some of whom had never been to Kansas City before, which made us feel very special. The night before the wedding, Russ called and informed my wife that we were over our guest list limit and needed to make an additional list of the people we really wanted to attend. My wife was up all night crying out of frustration because this was very last minute, and some people were going to be upset.
The wedding day was a horrible experience! First, Russ's assistant (whose name I can't remember) was the worst! She's black and I honestlt feel like she's racist against her own kind. She stirred up trouble the whole time, accusing the wedding party of smoking weed on the property. Keep in mind, weed is 100% legal, and if someone smoked it before arriving, it's their business. Second, there were no lights in the groomsmen's section due to a storm prior. When we asked if we could get a light to shave or whatever, Russ's assistant was very rude and even got mouthy with my groomsman, who showed her nothing but respect by saying "Ma'am" and "Please." Even after she was done chewing out my groomsmen over the light, she walked away, then turned back to finish chewing us out, informing us that certain things "were not her job." Her attitude eventually rubbed off on Russ, and he started talking to me like I was just a thug off the street, despite the fact that I had paid over $10k for this venue.
Third, they started trying to do crowd control with our guest list by refusing to let our family and friends in. Some had traveled from out of state and could not get in because Russ's assistant didn't use the list we stayed up all night creating. Instead, she passed the list to our daughter (who doesn't work for the company and wasn't present) to retype, which resulted in a number of people being removed. They let all the older people in (50+) and told anyone who looked young that they weren't on the list, even though they were.
Then there were the pictures. It took about 45 minutes to get the lights working outside for our pictures. Because they didn't let our younger family members in, a lot of older people had left before the reception even began, leaving us with a semi-empty room.
My only wedding! My lifetime memory ruined by poor customer service and micromanagement.
DO NOT USE THEM!! PLEASE GO SOMEWHERE ELSE!!My wife and I got married on September 28, 2024, and we wish we had taken our money elsewhere. Russ will sweet talk you into choosing this place. Yes, it's nice and can be breathtaking, but the problem lies within the customer service on the day of the wedding.
We had family and friends come from out of town to attend our wedding, some of whom had never been to Kansas City before, which made us feel very special. The night before the wedding, Russ called and informed my wife that we were over our guest list limit and needed to make an additional list of the people we really wanted to attend. My wife was up all night crying out of frustration because this was very last minute, and some people were going to be upset.
The wedding day was a horrible experience! First, Russ's assistant (whose name I can't remember) was the worst! She's black and I honestlt feel like she's racist against her own kind. She stirred up trouble the whole time, accusing the wedding party of smoking weed on the property. Keep in mind, weed is 100% legal, and if someone smoked it before arriving, it's their business. Second, there were no lights in the groomsmen's section due to a storm prior. When we asked if we could get a light to shave or whatever, Russ's assistant was very rude and even got mouthy with my groomsman, who showed her nothing but respect by saying "Ma'am" and "Please." Even after she was done chewing out my groomsmen over the light, she walked away, then turned back to finish chewing us out, informing us that certain things "were not her job." Her attitude eventually rubbed off on Russ, and he started talking to me like I was just a thug off the street, despite the fact that I had paid over $10k for this venue.
Third, they started trying to do crowd control with our guest list by refusing to let our family and friends in. Some had traveled from out of state and could not get in because Russ's assistant didn't use the list we stayed up all night creating. Instead, she passed the list to our daughter (who doesn't work for the company and wasn't present) to retype, which resulted in a number of people being removed. They let all the older people in (50+) and told anyone who looked young that they weren't on the list, even though they were.
Then there were the pictures. It took about 45 minutes to get the lights working outside for our pictures. Because they didn't let our younger family members in, a lot of older people had left before the reception even began, leaving us with a semi-empty room.
My only wedding! My lifetime memory ruined by poor customer service and micromanagement.
DO NOT USE THEM!! PLEASE GO SOMEWHERE ELSE!! -
Quality of service
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Meg S. Sent on 01/21/20211.4 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 2 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 2 out of 5 rating
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Flexibility 1 out of 5 rating
It’s not the location - it’s the people
My wedding on 9/4/20 was held at this venue and I would like to share details about my experience in regard to experienced issues with the service provided. Upon arriving at the venue, I noticed that my bouquets and corsages were all incorrect despite the 1-year planning for how they would appear; bouquets presented were not what was agreed upon in terms of flower use and themes for each bouquet as well as customized corsages for our grandparents were never provided/made. Family photos were completely rushed, despite having plenty of allotted time, as well as several family members were locked out of family photos. Members of our family and wedding party were not permitted to interact with my husband and I during dinner due to the venue valuing a private dinner for the newlyweds despite this never being a request from my husband or I. This created obstacles for my bridal party needing to obtain makeup for touch ups as well as trying to grab items for me (such as makeup for my own touch ups, a handheld fan as well as items I had hoped to take photos with). In addition, family members were stopped from attempting to try to come say hello to my husband and I, which included the mother of the bride and a 4-year-old cousin. I witnessed the venue gaining phone numbers from two guests, and later discussed via text opinions of the wedding, despite these individuals being absent from the signed contact/had no financial engagements with the event. Once returning home with the items that the venue packed up and sent me home with, I discovered that a sentimental cake cutting knife as well as our cake topper were missing. We are not able to replace these items due to the rarity of them. In summation, added stressors occurred as a result of these obstacles experienced on the day of my wedding at this particular venue.
My wedding on 9/4/20 was held at this venue and I would like to share details about my experience in regard to experienced issues with the service provided. Upon arriving at the venue, I noticed that my bouquets and corsages were all incorrect despite the 1-year planning for how they would appear; bouquets presented were not what was agreed upon in terms of flower use and themes for each bouquet as well as customized corsages for our grandparents were never provided/made. Family photos were completely rushed, despite having plenty of allotted time, as well as several family members were locked out of family photos. Members of our family and wedding party were not permitted to interact with my husband and I during dinner due to the venue valuing a private dinner for the newlyweds despite this never being a request from my husband or I. This created obstacles for my bridal party needing to obtain makeup for touch ups as well as trying to grab items for me (such as makeup for my own touch ups, a handheld fan as well as items I had hoped to take photos with). In addition, family members were stopped from attempting to try to come say hello to my husband and I, which included the mother of the bride and a 4-year-old cousin. I witnessed the venue gaining phone numbers from two guests, and later discussed via text opinions of the wedding, despite these individuals being absent from the signed contact/had no financial engagements with the event. Once returning home with the items that the venue packed up and sent me home with, I discovered that a sentimental cake cutting knife as well as our cake topper were missing. We are not able to replace these items due to the rarity of them. In summation, added stressors occurred as a result of these obstacles experienced on the day of my wedding at this particular venue.
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Quality of service
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Regan Sent on 02/04/20211.4 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 3 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 1 out of 5 rating
Move on, don’t set yourself up
This business owner disputes his bad reviews - please dig and find the legitimate reviews and skip this venue during your wedding search! I’m sure he’ll have some unprofessional response or lie in response to my review.
2016 he double booked our wedding date, tried to push us to have a Sunday wedding instead, we declined and requested a refund, he tried to refuse even though the error was on him, we got an attorney to draw up a letter stating essentially that we would sue if we didn’t get our $3K back, he finally mailed us a check weeks later, then THREATENED me that he would sue me for slander if I left any bad reviews. It’s not slander if it’s all true. Not to mention he just has a terrible unprofessional attitude. It’s his way or the highway. He pushed his vendors on you, who by the way never refunded us any of our deposits when we canceled arrangements with the venue (again due to venue error). So they have about as much decency as Russ.
I never reviewed in the past because I didn’t want the additional stress and needed to focus on replanning my wedding from the ground up.
People are speaking out, he can’t suppress and bullying everyone anymore. Please if you’ve had a bad experience here speak up and save future couples the headache!This business owner disputes his bad reviews - please dig and find the legitimate reviews and skip this venue during your wedding search! I’m sure he’ll have some unprofessional response or lie in response to my review.
2016 he double booked our wedding date, tried to push us to have a Sunday wedding instead, we declined and requested a refund, he tried to refuse even though the error was on him, we got an attorney to draw up a letter stating essentially that we would sue if we didn’t get our $3K back, he finally mailed us a check weeks later, then THREATENED me that he would sue me for slander if I left any bad reviews. It’s not slander if it’s all true. Not to mention he just has a terrible unprofessional attitude. It’s his way or the highway. He pushed his vendors on you, who by the way never refunded us any of our deposits when we canceled arrangements with the venue (again due to venue error). So they have about as much decency as Russ.
I never reviewed in the past because I didn’t want the additional stress and needed to focus on replanning my wedding from the ground up.
People are speaking out, he can’t suppress and bullying everyone anymore. Please if you’ve had a bad experience here speak up and save future couples the headache! -
Quality of service
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