I had my hair and makeup trial recently. I can't wait to have my makeup and hair done the day of the wedding. They were wonderful to work with. I showed a picture of the up-do that I wanted and they were able to recreate it. After looking at it we agreed on a couple of tweaks. They took great notes so they'll remember for the big day. They also took pictures. We practiced with my hair piece as well. As for make up they use Aveda, but recommend you bring your own waterproof mascara. We played around with several lipstick/gloss combinations to get just the color that we wanted.