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4 Reviews for Mill Avenue Travel

4.0
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5.0

Thank goodness for Sue at Mill Avenue Travel. We contacted Sue to book our honeymoon trip to St. Lucia at one of the Sandals resort. She was great with setting everything up, booking airfare etc. When our original airfare decided to cancel the flight, she made sure we had a comparable one booked. The best thing she did for us was encourage us to purchase travel insurance.

When we arrived at our Miami hotel at 10:30pm the night prior to leaving for St. Lucia, we had discovered Sue had left us an urgent note to contact her. We found out a hurricane had hit St. Lucia and all of a sudden our honeymoon plans starting crumbling apart. Because of Sue and our travel insurance (thank goodness we listened to the expert on this one!), we were able to change our honeymoon to a Sandals resort in the Bahamas and didn't miss a beat. Sue was in constant contact with us, which calmed the craziness I was feeling (and I'm sure my new husband was relieved). The airlines even took care of our baggage fees on the way to the Bahamas.

If we had booked this trip on our own, we would have been up a creek without a paddle. I most definitely would not have purchased travel insurance and our honeymoon would not have turned out to be the amazing trip it was.

We will definitely be using Sue again.

Profile Picture Amy, 10/30/10, 1 Review
Category: Unique Services (Other)
0.9

I contacted Mill Avenue Travel to plan my honeymoon and worked with Sue Doyle. We planned an eight-night trip to Costa Rica, with two different destinations in the country, and several tours. We relied on the agency's recommendations for accommodations and had them book all of our flights, hotels, tours and transfers. Upon our arrival, we found that they had not booked or delivered our payment for one of our hotels and several of our excursions. The hotel did not have any record of us or the prepayment that was supposed to have been delivered by the tour company and we were put into a room with two double beds directly facing the street. I had to spend time on MY honeymoon making calls and sending emails to our tour companies to make new reservations and pay (again) for tours we were supposed to already be booked on. When I emailed Mill Avenue Travel regarding the challenges we were having, I was simply told to pay for whatever didn't get booked and that I'd be reimbursed when I returned. I was told that we had received an upgrade at the second hotel we were booked at, but upon arrival I was told the upgrade would cost an extra charge each day. The hotels we were booked at were not quiet or romantic and definitely not what my husband and I had requested for our honeymoon accommodations. This was a lackluster honeymoon and absolutely NOT worth the money that we paid to the travel agency for this trip. Beyond reimbursing us for paying twice for certain items, Mill Avenue Travel has not offered any type of compensation for the lack of service we received from them. I would NOT recommend Mill Avenue Travel for any type of travel, and especially not for your honeymoon. Had I known now what would happen on my honeymoon, I never would have bothered using a travel agent and I will definitely never use one again.

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Profile Picture kat, 10/23/10, 7 Reviews
Category: Unique Services (Other)
5.0

We decided to go to Hawaii for our honeymoon. I felt that with the stress of planning the wedding that having a travel agent take care of the honeymoon would work best for us. We found Sue at Mill Ave. Travel, they specialize in Hawaii trips. She was so very helpful with suggestions and found us some great deals. She found us a 4 star hotel in our 2 star budget, a much nicer place that we could have found on our own. She even let us know that activities that we wanted to do would be cheaper if we booked them on our own. I found that the agent fees to be very reasonable considering all the research she did to help make our honeymoon the best. We will continue to see her for our future travel plans.

Profile Picture Dawn, 3/14/10, 5 Reviews
Category: Unique Services (Other)

Map

414 S. Mill Avenue 125, Tempe, AZ 85281   See On Map
602-734-5187 (phone) 480-966-7569 (fax)
9:00am to 5:30pm Monday - Friday Weekends by Appointment