A friend referred this business to me because it was a local business and she likes to support local businesses. I handled every other aspect of my wedding and reception and let my friend do business with brillant linens for me. That was the biggest mistake I made. My friend bragged on the store's setup and how beautiful everything was. But what you see, is not what you get. When she arrived to pick up the linens it wasn't ready. She returned and waited an additional 30 minutes. Not a big issue. She asked the brillant linen's rep, "if I have a problem who do I contact." A contact number was provided and she was reassured. Let me also say that I wanted to purchase my table cloths from another vendor, so I bought those whole sale which I own. Wanted to do the same with the chair covers and sashes but my friend wasn't reassured by me purchasing things over the net. She felt the color may be off. So, the only thing I rented from Brillant Linens were the chair covers and sashes. After pick up on friday, we had other errands to run. When we got to the venue it was 11PM, we started setting up with my table clothes that I purchased from another company first. Then we open the chair cover box from brilliant linens. The product was so dingy it looked like a yellow instead of white like I ordered. So I was very up set that I had bright white table clothes and yellow chair covers. So as we took them out they were not even pressed. After we tried to make the best of that, we say alot of them with food stains, grease stains, iron stain and even hair on them. It seems as if someone just folded them up neatly in the box right after someone else had used them. We were all PO by this time. My friend called but of course no answer or a call back. So this is Friday night and my reception was Saturday I had no choice but to use them or use nothing on my chairs which were red. So my friend made a complaint about everything on Monday. The lady act as if she was going to handle the situation, it wasn't her fault and that she would refund $ back and the blame was placed on her worker. She said someone was going to be fired and it was going to come out of his check. Sounded as if she was concerned but I guess that was just words to get rid of my friend since she came in person. She wanted proof of everything first before she handled the situation. That was provided we took photos of the stains and wrinkles. But she could see for herself they were dingy. So after I didn't hear anything from her. I decided to look up their reviews and ratings and saw all the negative feedback. Then I spoke to 4 other people regarding the situation and found out they had issues or someone they knew had almost the similar to mine. In each case, before I could tell my story they were telling it to me. After that, I emailed the company regarding my issue and findings. Brilliant Linen refunded me $40.00 out of the $401.00 I spent on chair covers and sashes. They should be ashamed of themselves for delivering such a poor quality of products. I'm glad I had my own tablecloth because what I saw, I wouldn't want my food on those table cloths. My biggest mistake was not handling this myself...For all my other vendors, I checked their ratings and reviews. But since my friend was handling this, she went by what she saw in the store. Again, what you see is not what you get. All my other vendors did a follow up call to make sure I was happy with everything. I got a short email from brillant linens stating that they will refund me 10%. So please always read reviews and ask other people that have used these companies. The last thing you want to feel when you are suppose to be happy on your day, is that you were ripped off and there is nothing you can do about it.****The only reason they got a one rating is because I could not use ZERO!!!
