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Quality of service
0.5 out of 5 rating
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Average response time
0.5 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
0.5 out of 5 rating
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Flexibility
0.5 out of 5 rating
Yay, we have our DVDs.....seems about time since our wedding was 5 months ago. We had a contract in which we were promised a sneak peak that never happened. She also kept telling us that the video was done and she'd send them soon. Never responded to inquiries after that. Finally, when I said I was bringing a third party into it, she sent our DVDs. With a cut out picture crappily taped on the front of the disc. Then parts of it were cut out - she put one song over the parents and bridesmaids even though there were two songs. She just made everything run together. TERRIBLE. I picked those songs and had everyone walk down the aisle at a specific part for specific reasons. She ruined it. I was promised the whole ceremony as it was and she just ran music over sections that wasn't my music. She was uncooperative, unresponsive to messages, and it took involving legal counsel for her to finally send the videos. And then, the videos were terribly done. Bad quality, bad sound, and just awful. Spring for a high quality videographer, because this is a day that I can never re-film and I really regret having chosen this studio. I wish I had a quality video to remember my day.
Yay, we have our DVDs.....seems about time since our wedding was 5 months ago. We had a contract in which we were promised a sneak peak that never happened. She also kept telling us that the video was done and she'd send them soon. Never responded to inquiries after that. Finally, when I said I was bringing a third party into it, she sent our DVDs. With a cut out picture crappily taped on the front of the disc. Then parts of it were cut out - she put one song over the parents and bridesmaids even though there were two songs. She just made everything run together. TERRIBLE. I picked those songs and had everyone walk down the aisle at a specific part for specific reasons. She ruined it. I was promised the whole ceremony as it was and she just ran music over sections that wasn't my music. She was uncooperative, unresponsive to messages, and it took involving legal counsel for her to finally send the videos. And then, the videos were terribly done. Bad quality, bad sound, and just awful. Spring for a high quality videographer, because this is a day that I can never re-film and I really regret having chosen this studio. I wish I had a quality video to remember my day.