Utsav Events LLC Reviews

Reviews

• Hark Sent on 04/25/2011
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Utsav and their team are par excellence. They are very responsive and create a worry free and very enjoyable event for all. When we utilized their services, we found not only they tokk care of all items but also at a great value/price. They do it all invitation cards, decorations, food, mehendi, sangeet, priest, horse, reservations and bookings of venues for the events and be present at the event to make sure that everything goes perfect.
  
  Thank you Utsav team, Harkishan Vasa.

  Utsav and their team are par excellence. They are very responsive and create a worry free and very enjoyable event for all. When we utilized their services, we found not only they tokk care of all items but also at a great value/price. They do it all invitation cards, decorations, food, mehendi, sangeet, priest, horse, reservations and bookings of venues for the events and be present at the event to make sure that everything goes perfect.
  
  Thank you Utsav team, Harkishan Vasa.
• A M Sent on 06/21/2023
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Unprofessional and unnecessary stress to planning

  I hired Utsav Events for event decoration of my wedding, and there were critical misses for customer service and quality of service.
  
  Months before the event, communication was lacking from the company's side. Instead of the customer asking what is in your inventory, why is it not possible to share prepared albums, catalogs, etc. of what can be done with your items? When asked for photos of items to be used in decorations, it was not sent. After agreeing on certain items, flower colors, backdrop colors, the end product was different. Also, it was hard to get answers to questions. When we decide on things verbally, if it is not written down, it is forgotten and not actually included. No blueprint or mock-ups were shared, no professional vision or guidance, or sending a form to client to get their input on small decisions? There was general confusion on what we wanted, and what was available. Insurance papers to the venue were late, causing additional stress. There is no point in paying 5 figures, if the customer has to do so much thinking of details, and have to micro-manage.
  
  All that said, on the day of, the end decorations were good, although not exactly what we asked. I'd be willing to forgo this, but then the mandap fell down and endangered the lives of family. Could have been fatal. Why did it fall down? There was no natural disaster (earthquake, hurricane, tornado). A gust of wind caused a 4 pillar structure to tumble down. There were cone-like decorations on the mandap that also kept falling. Something like wind should be anticipated for, especially since the date, weather patterns, location were known for a long time. And assuming the response to this will be, "we can't predict strong gusty winds", fine. But why was there no one from the company there to help take the pillars off me and my wife's heads? Is a text apology all we deserve? Is this our fault that the 1 day that matters most in a couple's lives is spoiled because you think there is nothing you could have done better? Mistakes happen, and I am okay with that, but what you do after to rectify shows professionalism and common courtesy. Unfortunately, nothing happened except they ignored my calls to talk about this fiasco and a small text apology after I told them what happened. So I guess Utsav Events feels like mandap falling on its clients is normal routine and part of their contract, nothing to rectify there.
  
  I can not, in, good conscience, recommend Utsav Events to anyone for anything related to event decoration or coordination. Stay clear.

  I hired Utsav Events for event decoration of my wedding, and there were critical misses for customer service and quality of service.
  
  Months before the event, communication was lacking from the company's side. Instead of the customer asking what is in your inventory, why is it not possible to share prepared albums, catalogs, etc. of what can be done with your items? When asked for photos of items to be used in decorations, it was not sent. After agreeing on certain items, flower colors, backdrop colors, the end product was different. Also, it was hard to get answers to questions. When we decide on things verbally, if it is not written down, it is forgotten and not actually included. No blueprint or mock-ups were shared, no professional vision or guidance, or sending a form to client to get their input on small decisions? There was general confusion on what we wanted, and what was available. Insurance papers to the venue were late, causing additional stress. There is no point in paying 5 figures, if the customer has to do so much thinking of details, and have to micro-manage.
  
  All that said, on the day of, the end decorations were good, although not exactly what we asked. I'd be willing to forgo this, but then the mandap fell down and endangered the lives of family. Could have been fatal. Why did it fall down? There was no natural disaster (earthquake, hurricane, tornado). A gust of wind caused a 4 pillar structure to tumble down. There were cone-like decorations on the mandap that also kept falling. Something like wind should be anticipated for, especially since the date, weather patterns, location were known for a long time. And assuming the response to this will be, "we can't predict strong gusty winds", fine. But why was there no one from the company there to help take the pillars off me and my wife's heads? Is a text apology all we deserve? Is this our fault that the 1 day that matters most in a couple's lives is spoiled because you think there is nothing you could have done better? Mistakes happen, and I am okay with that, but what you do after to rectify shows professionalism and common courtesy. Unfortunately, nothing happened except they ignored my calls to talk about this fiasco and a small text apology after I told them what happened. So I guess Utsav Events feels like mandap falling on its clients is normal routine and part of their contract, nothing to rectify there.
  
  I can not, in, good conscience, recommend Utsav Events to anyone for anything related to event decoration or coordination. Stay clear.
• A Sent on 06/06/2012
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  THESE ARE THE WORST DECORATORS EVER! If I could give them -100 stars I would! On the day of my wedding, THEY SHOWED UP HOURS LATE and didn't have time to get the decorations we had agreed upon done. We had an outdoor wedding and had agreed with and paid Utsav Events to put up a canopy to shield our guests from the sun. THEY NEVER PUT UP THE CANOPY and all our guests got sun burned. Additionally, we made the mistake of having Utsav Events provide us with our mandap. Not only did they give us a mandap that was different than the style we had agreed upon, but it also COLLAPSED on us after our ceremony was done. I just thank god our ceremony was done before all the wood fell down otherwise I don't know what would have happened. When we talked to Utsav about the falling mandap, they said that there was an abnormal amount of wind. Um...first of all, there was hardly any wind. And second, should wind knock over a mandap? I hope not. To top it off, we had to pay extra money to another vendor to provide us with the decorations that Utsav told us they ordered on our behalf but didn't. We spent 100s of extra dollars at our reception to cover up Utsav's mistakes. Utsav Events is an absolutely horrible vendor. Please DO NOT USE UTSAV EVENTS! All three of the owners (Pinky, Sandeep, and their father) CANNOT BE TRUSTED!
  

  THESE ARE THE WORST DECORATORS EVER! If I could give them -100 stars I would! On the day of my wedding, THEY SHOWED UP HOURS LATE and didn't have time to get the decorations we had agreed upon done. We had an outdoor wedding and had agreed with and paid Utsav Events to put up a canopy to shield our guests from the sun. THEY NEVER PUT UP THE CANOPY and all our guests got sun burned. Additionally, we made the mistake of having Utsav Events provide us with our mandap. Not only did they give us a mandap that was different than the style we had agreed upon, but it also COLLAPSED on us after our ceremony was done. I just thank god our ceremony was done before all the wood fell down otherwise I don't know what would have happened. When we talked to Utsav about the falling mandap, they said that there was an abnormal amount of wind. Um...first of all, there was hardly any wind. And second, should wind knock over a mandap? I hope not. To top it off, we had to pay extra money to another vendor to provide us with the decorations that Utsav told us they ordered on our behalf but didn't. We spent 100s of extra dollars at our reception to cover up Utsav's mistakes. Utsav Events is an absolutely horrible vendor. Please DO NOT USE UTSAV EVENTS! All three of the owners (Pinky, Sandeep, and their father) CANNOT BE TRUSTED!
  

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