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Quality of service
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Average response time
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Professionalism
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Value
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Flexibility
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Initially my wedding dress buying experience was going great- i found the perfect dress, at a perfect price and was happy. Until it was about 4 weeks before the wedding and I still hadn't tried my dress on ONCE (a time when i SHOULD have been on my FINAL fitting!). *Mind you, I ordered my dress with PLENTY of time for it to come in* Well after calling to complain about it not being there yet I get a call within the next couple days that it was "miraculously" there. I was excited, but obviously apprehensive- seeing as how it was just a little too convenient that it was all of a sudden in after i complained. Well I was all too right to be worried- when i tried on the gown I saw it had tears and stains on it JUST AS THE SAMPLE DID!! I specifically remember them being on the sample because I had asked about the tears- and also I had asked how a stain like that one would get there. Also, the sample was an 18... I ordered a 16 and the "new" dress fit just like the 18 did. BUT it did have a new looking size 16 tag in it... like someone sewed it in there. Needless to say I was LIVID and asked to see the sample (to see if it was even there) OH GUESS WHAT?! IT WASNT! she "sold it a few months ago" (ya right) for $400... which made me even MORE angry that she was right out telling me this because I gave her $800 for what was CLEARLY this sample!! I kept going into the store so angry i was in tears each time and all i got was my alterations for free. Im sorry but i should have been given half my money back like she said she supposedly "sold" the sample for. This woman is horrible with her bookkeeping (they were always all over the place) and what I believe happened was she forgot to put in my dress order- and did so very late. And once I complained about it not being in she called them and realized it wouldnt be in in time for my wedding and panicked- and instead of telling me this- tried to just throw me the sample. I think this is the way it went because if she had intended on giving me the sample the entire time, she would have done so alot sooner than 4 weeks before my wedding. The problem is that she should have just told me there was a "mix up" or something and been honest about it being the sample. Horrible professionalism. I have a TON of friends and family getting married and have been VERY public about avoiding her shoppe at all costs. and they HAVE. and that makes me incredibly happy. No one else should have their dress buying experience ruined by her selfishness.
Initially my wedding dress buying experience was going great- i found the perfect dress, at a perfect price and was happy. Until it was about 4 weeks before the wedding and I still hadn't tried my dress on ONCE (a time when i SHOULD have been on my FINAL fitting!). *Mind you, I ordered my dress with PLENTY of time for it to come in* Well after calling to complain about it not being there yet I get a call within the next couple days that it was "miraculously" there. I was excited, but obviously apprehensive- seeing as how it was just a little too convenient that it was all of a sudden in after i complained. Well I was all too right to be worried- when i tried on the gown I saw it had tears and stains on it JUST AS THE SAMPLE DID!! I specifically remember them being on the sample because I had asked about the tears- and also I had asked how a stain like that one would get there. Also, the sample was an 18... I ordered a 16 and the "new" dress fit just like the 18 did. BUT it did have a new looking size 16 tag in it... like someone sewed it in there. Needless to say I was LIVID and asked to see the sample (to see if it was even there) OH GUESS WHAT?! IT WASNT! she "sold it a few months ago" (ya right) for $400... which made me even MORE angry that she was right out telling me this because I gave her $800 for what was CLEARLY this sample!! I kept going into the store so angry i was in tears each time and all i got was my alterations for free. Im sorry but i should have been given half my money back like she said she supposedly "sold" the sample for. This woman is horrible with her bookkeeping (they were always all over the place) and what I believe happened was she forgot to put in my dress order- and did so very late. And once I complained about it not being in she called them and realized it wouldnt be in in time for my wedding and panicked- and instead of telling me this- tried to just throw me the sample. I think this is the way it went because if she had intended on giving me the sample the entire time, she would have done so alot sooner than 4 weeks before my wedding. The problem is that she should have just told me there was a "mix up" or something and been honest about it being the sample. Horrible professionalism. I have a TON of friends and family getting married and have been VERY public about avoiding her shoppe at all costs. and they HAVE. and that makes me incredibly happy. No one else should have their dress buying experience ruined by her selfishness.
