Skip to main content
Weddings

Upstairs Downstairs Catering Reviews

Upstairs Downstairs Catering

Upstairs Downstairs Catering

Madison, WI
4.9 out of 5 rating, 55 Reviews
View more information

Reviews

4.9 out of 5 rating
4.9 out of 5 rating
55 Reviews
99% recommend it
  • Quality of service
    5 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    4.9 out of 5 rating
  • Value
    4.9 out of 5 rating
  • Flexibility
    5 out of 5 rating

Awards

55
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
  • Dan
    Dan F. Sent on 02/11/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Great to work with!

    We are so thankful we went with Upstairs Downstairs for our caterers for our wedding. They truly went above and beyond for us. I’ll admit we weren’t the easiest couple to plan with, but they were so patient and understanding with us the entire step of the way.

    We worked with Dan a lot and he truly made us feel so comfortable and welcome throughout the whole process. After our first tasting we were still unsure of what to serve and they graciously invited us for a second tasting. We were still unsatisfied with one of the options and they invited us back to taste it yet again to see if they had made it to our liking (which they did)!

    They also were able to make family recipes with us and collaborate on creating new recipes which turned out delicious. Having a winter wedding, we thought a soup instead of a salad would be a nice change to warm everyone up. I asked that they try out my mother’s Portuguese green bean soup which they absolutely nailed!

    We also had quite a few food sensitivities amongst our guests and they were extremely accommodating allowing guests to select individual options that suited their needs.

    Overall, we can’t thank them enough for how fantastic they were. The food was delicious, the service was impeccable, and the night went seamlessly.
  • M
    Michele (. Sent on 09/15/2022
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Flexible and Tasty

    Upstairs Downstairs provided a lovely meal at a good price and allowed us to modify the meal to fit what we wanted!
  • M
    Morgan Sent on 07/10/2022
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Excellent Food and Service

    Upstairs Downstairs made a very delicious meal and served our guests in a very timely manner. I would highly recommend them! Great service and very reasonably priced
  • illustration stars

    Are you interested?

    Send a message
  • Bri
    Bri I. Sent on 07/27/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Best wedding food ever

    Kayla was wonderful to work with during this process. We got to try several food options before deciding anything, and they were all so good that we knew our wedding buffet was going to be a hit. They were very accommodating about having sauces on the side and changing the ravioli from porta bella to cheese within the last month before the wedding. Everyone raved about the food and how good it was. We got cupcakes through UpDown as well. There seemed to have been some confusion on the day of the wedding of who was providing them (they thought we were and they were just putting them out for us) but they made a call and got us the cupcakes we ordered. We also had a late night snack - a nacho bar - that was a crowd pleaser. They wrapped up all the leftover food for us to take home. Would definitely recommend them!
  • Capriana
    Capriana H. Sent on 06/01/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    They were the highlight of our reception!

    This was our first experience with Upstairs Downstairs, and it was INCREDIBLE. We hired them for our small backyard wedding reception of 50-60 people and from our first interactions coordinating food selections and the timeline with Kayla to the drop-off food and pick-up of the dishes, we were met with nothing but kindness, flexibility, and the utmost of professionalism. Additionally, we and our guests were SO impressed by the quality and taste of the food. Even our pickiest guests went for seconds (and thirds). They will definitely be getting our business again, and likely the business of many of our guests in the future.
  • Chicago2Madison
    Jamie Sent on 06/03/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Delicious food, helpful staff

    Upstairs Downstairs Catering did a phenomenal job at our wedding. Everything was delicious and guests still talk about how good the food was. The staff were courteous and helpful from the set up to the clean up. Our favorite part was the late night soft pretzels- our guests loved them! If you're looking for a responsive, helpful, reasonably priced and delicious caterer- look no further.
  • B
    Brian F. Sent on 09/27/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Delicious Food, Nice People, Helpful Advice!!!

    People remember three things from your wedding: Music, Drinks, and Food. Upstairs Downstairs did an absolutely amazing job on that last one for my wife and I. Their service was excellent and the food was top notch and consistent (I didn't hear a single complains from any of our 157 guests). The entire process, from first meeting, through tastings, detail meetings, our endless questions and tweaks, all the way through our big day was fantastic. Kayla put us at ease, and had plenty of very useful advice and experience to share. I STRONGLY recommend working with these folks. We do not regret it one bit.
  • M
    Mary K. Sent on 09/15/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Upstairs Downstairs is the best!

    Upstairs Downstairs catered my daughter’s wedding and the food, service and thoughtfulness were beyond expectations. I was the wedding planner and appreciated Kayla’s assistance. Phil the lead server was the best. Would not change a thing. Friends and relatives loved the dinner and our vegan guests said their dinner was delicious.
  • Amanda
    Amanda K. Sent on 07/22/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Great Service, Excellent Meal

    Upstairs Downstairs Catering catered my wedding this past month. I worked with Kayla throughout the process. She was very helpful and great to work with. She provided great recommendations based on what we were looking for. The service the day of could not have been better! Food came out fast and the servers where quick to clear. Food was excellent! The butternut squash ravioli had so much flavor and the steak was perfectly cooked. We went with family style so it was nice to be able to have some of all the dishes. I received so many comments on how great the service and food was. I highly recommend Upstairs Downstairs Catering.
  • A
    Allison Sent on 07/02/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Amazing Food and Staff

    The most amazing tasting food. All came out nice and warm. The staff are extremely friendly and make sure to take good care of you! They are very open to whatever you want-I wanted family style and they made it happen. I highly recommend for a wedding!
  • M
    Mikka Sent on 02/21/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Absolutely fantastic!

    Upstairs Downstairs Catering was absolutely amazing at our wedding! The food and service was incredible - our guests weren't disappointed. Kayla was amazing and worked with us every step of the way. The guests meals were fantastic as well as our late night snacks - all of our guests enjoyed everything! We knew we wouldn't be able to enjoy the amazing cupcakes they made, so they created a to go box for us before we left.
    We highly recommend Upstairs Downstairs for your special day!
  • K
    Kelsey Sent on 01/10/2019
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Great food, friendly staff

    The manager, Dan, was very easy and fun to work with while we planned our wedding. Staff at the wedding were friendly and helpful!
  • J
    John Sent on 10/31/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Recommendation without hesitation! Top Notch experience

    I can't possibly say enough about our experience with Upstairs Downstairs. The first meeting with Kayla really set the tone of their attentiveness and willingness to make our wedding day truly special! From allowing a favorite recipe of ours to be used to her 'bending over backwards.'
    Food was phenomenal and service was unbelievable!
    Choose Kayla and her team without thinking twice!
  • L
    Laura J. Sent on 10/31/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Beyond Expectations!

    Upstairs Downstairs Catering was fabulous for our wedding! Amazing food, Amazing Service and Staff. Dan worked with us every step of the way, answered any and every question we had, and allowed us to tweak the menu until it was perfect for us. The staff went above and beyond expectations;professional and personal service. One of the gals even boxed up "to go" meals for us to bring on our honeymoon. Cant recommend them enough! Thank you guys for helping to make our special day the best!!
  • B
    Brittney Sent on 10/16/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    The Best Decision We Made for Our Wedding

    We used Upstairs Downstairs for our wedding reception of 130 people. Our first meeting with Kayla was so impressive and she was easy to work with - very responsive and friendly. We wanted to do something a little bit different - a Pizza buffet. She worked with us on some more unique pizza ideas (mac and cheese pizza - so yummy!!). The overall price was also very affordable. We also hired a few bartenders from UpDown. On our wedding day, everything was incredible - the service, the food, the set up and take down, I didn't worry about a single thing. Our guests were so complimentary of the staff and of the food. Hiring UpDown was one of the best decisions we made during our wedding planning process! I hope to be able to plan another event and hire them in the future.
  • J
    Julie Sent on 09/15/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Kayla was amazing to work with answering all my questions and helping my dream wedding come to life! The food was hot, served on time and absolutely delicious! The staff was very professional! Kayla was just a joy to work with and offered wonderful suggestions for a perfect meal! We got so many compliments from our guests! Great food and service!!

    Upstairs Downstairs Catering's reply:

    Thank you so much for your review Julie! I will be sure to share it with the rest of our team. It was truly a pleasure to work with you and we hope to serve you again in the future if ever needed.

    Sincerely,
    Kayla Retzlaff, Dan Brown & the Upstairs Downstairs Catering Team
  • K
    Kelly Sent on 08/13/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Delicious food and they were so accommodating and easy to work with! We have received so many compliments about how great the food was at our wedding

    Upstairs Downstairs Catering's reply:

    Hi Kelly,
    Congratulations again and thank you so much for your review! We will be sure to share your kind words with our team. We were thrilled to be a part of your big day! Good luck to you and please let us know if we can serve you again in the future.

    Sincerely,
    Dan Brown, Kayla Retzlaff & The Upstairs Downstairs Team
  • J
    Julie Sent on 08/19/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Dan is the best. He went above and beyond time and again to make sure my wife and I had everything we wanted. We were blown away by how friendly, professional, and accommodating he is. He answered all of our (many) questions, and his response to any request we had was that he and his team could do it, whether it was a slight tweak to a dish or a specific service request during dinner. He also knew exactly what questions to ask to make sure we had everything we needed and to anticipate any issues that may arise (and make sure they didn’t). Also the food was great (especially the mini cupcakes). Though I hope to never plan another wedding, I would absolutely hire Dan and Upstairs Downstairs again if I did.

    Upstairs Downstairs Catering's reply:

    Hi Julie,
    Thank you so much for your review! We really appreciate it! It was great working with you.
    Keep in mind we do more then just weddings so if your ever in need of any catering think of us. I will share your kind words with the rest of our team.

    Thanks again!
    Dan Brown, Kayla Retzlaff & The Upstairs Downstairs Team
  • A
    Anne Sent on 06/04/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Upstairs Downstairs was great! We got so many wedding guests that told us it was the best wedding food they had ever had and we would have to agree. My husband works as a chef and a caterer and he was very pleased as well. We had a couple of people with food allergies and they were more than happy to accommodate those and made wonderful meals for those that needed something special.

    Upstairs Downstairs Catering's reply:

    Thank you so much for your kind words Anne! It was our pleasure to serve you.
  • A
    Anne Sent on 10/25/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We chose Upstairs Downstairs Catering based on the reviews we read and the delicious food served at our tasting! We could not be happier with our choice! Rick was so flexible and easy to work with. He went above and beyond by visiting our venue as he had not catered there before! Phil and the staff were wonderful the day of the wedding. Phil kept us informed the entire evening, and the staff was extremely friendly and polite! And the food was awesome! From the appetizers, to dinner, the dessert bar and our late night snack of nachos....everything was delicious! Thanks so much for everything!
  • J
    Jen Sent on 11/05/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We worked closely with Rhonda to create a delicious, causal menu that reflected the fun and friendly vibe we wanted for our barn wedding. We had a delicious Wisconsin inspired menu including fried cheese curds and mac n cheese bites (both fried fresh on site!), beef and chicken kebabs (grilled on site!), and butter burgers and mini brats. YUM! We opted to have passed appetizers - at no additional charge - which was a huge help in making sure our guests stayed satisfied. The bartenders were fun and even remembered some of the guests names and what they liked to drink! Overall, Upstairs Downstairs made our day delicious and easy. I would absolutely recommend them to someone having a casual rustic barn wedding!
  • A
    Alison Sent on 06/27/2017
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Dan and the servers at Upstairs Downstairs Catering were amazing for our June 10th wedding. My dad wasn’t sold on catering the wedding until the tasting with Upstairs Downstairs. Dan was very good at communicating and giving us a very good idea of what to expect and what we needed to know. He was also very professional and centered. They were great with last-minute changes when the wind was gusting at 60 mph on our day and we couldn’t go with our original set-up. They were true professionals that know what they are doing and we never had to worry the whole night. Everyone raved over the food and it was as good as the tasting! We could not be happier with how the night went, they were the easiest choice of the whole planning process. We will hire them again for another event in a heart-beat.
  • A
    Andrea Sent on 12/20/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Upstairs Downstairs was AMAZING. My husband and I can't thank Rick enough for everything he did to make our wedding evening perfect! We had a very small, catered dinner of about 12 people at our venue and the food was amazing. Our families loved the food and we had plenty of it! My brother in law even said it was the best food at a wedding he's ever had. Besides the food, the linens, set up, and Rick's courtesy and professionalism were top notch. He responded to emails promptly too. Overall, 5+ star rating!!!
  • Emily
    Emily Sent on 12/28/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    This team did an exceptional job with the buffet-style meal at our wedding. On time, professional, and thoughtful - not to mention the truly delicious food. My only lament is that my cake toppers got lost somewhere in the shuffle :( Things happen - would still highly recommend to anyone who wants to serve & enjoy wonderful meal on their wedding day!
  • M
    Mel Sent on 12/20/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    We loved working with Rick and Dan from Upstairs Downstairs! They were friendly and informative and allowed us to ask the millions of questions we had without making us feel like we were a bother. The food was AMAZING and the staff we had for our wedding day was awesome. They were personable and professional and excelled in keeping guests fed. We got tons of compliments on our food and the staff. We had concerns about the integrity of the food, being that our venue was about an hour away with no on-site kitchen but they ended up being unfounded. Everything was hot, fully cooked, and delicious! The only issue we had was with an appetizer we chose. At the tasting it had a very creamy cheese spread filling and day of, the filling was ricotta. It definitely changed the consistency and taste of the app and that was a bit disappointing. However, it was just a small blemish in what was otherwise delectable food. We wouldn't hesitate to recommend Upstairs Downstairs for any event!
illustration stars

Are you interested?

Send a message