Travel Kuz Reviews

Reviews

• Rachel U. Sent on 06/27/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very Accommodating and Easy to Work With

  Kim at Travel Kuz was very flexible and helpful as restrictions and plans continually changed throughout COVID. On the day of, everything went smoothly and the drivers were very professional. My dad lost his wallet on the bus and the next day Kim personally went out to look on the buses and over night shipped it to him. Great service!

  Kim at Travel Kuz was very flexible and helpful as restrictions and plans continually changed throughout COVID. On the day of, everything went smoothly and the drivers were very professional. My dad lost his wallet on the bus and the next day Kim personally went out to look on the buses and over night shipped it to him. Great service!
• Page Sent on 09/19/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We used Travel Kuz to transport guests to/from the hotels (in Northampton, MA) to our wedding reception (in Holyoke, MA). They were quick to respond, professional, and easy to work with. The prices were reasonable and the drivers were also super easy going and friendly! I can't say enough good things.

  We used Travel Kuz to transport guests to/from the hotels (in Northampton, MA) to our wedding reception (in Holyoke, MA). They were quick to respond, professional, and easy to work with. The prices were reasonable and the drivers were also super easy going and friendly! I can't say enough good things.
• Chantel Sent on 06/25/2017
  4.9 out of 5 rating

  4.9
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  We booked two buses for our wedding through Travel Kuz. We had an open bar and didn't want people having to worry about driving. Kim was amazing to work with and the two bus drivers were very professional. Thank you for transporting our guests!

  We booked two buses for our wedding through Travel Kuz. We had an open bar and didn't want people having to worry about driving. Kim was amazing to work with and the two bus drivers were very professional. Thank you for transporting our guests!
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• Michele Sent on 09/18/2019
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Met our needs perfectly!

  Travel Kuz was recommended to us by our wedding venue (Quonquont Farm), and we are so glad we used them for our wedding day transportation! I worked with both Belinda and Kim at the company, and both were incredibly helpful! I rented 2 nicer vans to shuttle me, my husband, and the bridal parties from our hotel to the venue, as well as 2 school buses to get guests safely back and forth. The buses and vans were clean, and the drivers were all super nice and attentive, offering us cold water on the way to the venue. Each vehicle arrived and departed right on time! I would definitely recommend Travel Kuz to get you to and from your wedding, safely and on time!

  Travel Kuz was recommended to us by our wedding venue (Quonquont Farm), and we are so glad we used them for our wedding day transportation! I worked with both Belinda and Kim at the company, and both were incredibly helpful! I rented 2 nicer vans to shuttle me, my husband, and the bridal parties from our hotel to the venue, as well as 2 school buses to get guests safely back and forth. The buses and vans were clean, and the drivers were all super nice and attentive, offering us cold water on the way to the venue. Each vehicle arrived and departed right on time! I would definitely recommend Travel Kuz to get you to and from your wedding, safely and on time!
• Amy Sent on 09/26/2016
  4.4 out of 5 rating

  4.4
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    4.5 out of 5 rating
    4.5
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    4.5 out of 5 rating
    4.5

  Travel Kuz provided the shuttle for our wedding and helped us on a bus trip the following day. They were easy to work with (although they do get busy at the end of the school year so keep that in mind) and the buses were clean. Everything was on time which helped ease any nerves - would recommend them for your bus needs.

  Travel Kuz provided the shuttle for our wedding and helped us on a bus trip the following day. They were easy to work with (although they do get busy at the end of the school year so keep that in mind) and the buses were clean. Everything was on time which helped ease any nerves - would recommend them for your bus needs.
• Julie Sent on 06/25/2013
  3.6 out of 5 rating

  3.6
  • Quality of service
    4.0 out of 5 rating
    4.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We booked a 29 person charter bus to shuttle guests to and from the hotel and wedding venue. Apparently, the shuttle needed repairs, so they sent a full-size charter bus instead that more than accommodated the number of guests for transportation. The bus was in good condition, and the staff were very friendly and professional. The only difficulty with Travel Kuz was their responsiveness. The voice messages that I left were mostly unreturned, and this is similar to the experience that my mother and a family friend had when contacting the company about charter services. However, once you get someone on the phone, they are great to work with and have fair prices. They were also open to having more than one stop on our travel route, if we needed it. Overall, Travel Kuz offers a great service that could be further improved by enhancing their responsiveness.

  We booked a 29 person charter bus to shuttle guests to and from the hotel and wedding venue. Apparently, the shuttle needed repairs, so they sent a full-size charter bus instead that more than accommodated the number of guests for transportation. The bus was in good condition, and the staff were very friendly and professional. The only difficulty with Travel Kuz was their responsiveness. The voice messages that I left were mostly unreturned, and this is similar to the experience that my mother and a family friend had when contacting the company about charter services. However, once you get someone on the phone, they are great to work with and have fair prices. They were also open to having more than one stop on our travel route, if we needed it. Overall, Travel Kuz offers a great service that could be further improved by enhancing their responsiveness.