TransCity Limos Reviews

Reviews

• Debbie C. Sent on 11/10/2022
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  High end limos!

  This was my first time using Transcity Limos and I will definitely use them again in the near future. The price point was amazing, right in the middle from all the quotes we got from other companies which was great because the limos we rented were new, clean, and beautifully maintained. The driver took care of us, kept cleaning the limo when we got out and before we returned and was very personable. These little touches went a long way. Highly recommend

  This was my first time using Transcity Limos and I will definitely use them again in the near future. The price point was amazing, right in the middle from all the quotes we got from other companies which was great because the limos we rented were new, clean, and beautifully maintained. The driver took care of us, kept cleaning the limo when we got out and before we returned and was very personable. These little touches went a long way. Highly recommend

  TransCity Limos's reply:

  Hi Debbie,
  Thank you for those kind words and for allowing us to be apart of your special day. We appreciate you and your business.
  
  Thank you again,
• Kate Sent on 08/15/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Transportation Service

  Not only did they come through on our special day, but we got upgraded to an even better vehicle for no additional charge. The drivers were very professional, and the booking process was easy. Highly recommend.

  Not only did they come through on our special day, but we got upgraded to an even better vehicle for no additional charge. The drivers were very professional, and the booking process was easy. Highly recommend.

  TransCity Limos's reply:

  Hi Kate,
  Thank you for allowing us to be a part of your special day and for the kind words. We are so happy to hear that everything went well and that the service was great.
  
  Thank you,
  Emily
• Tawni Sent on 10/29/2013
  4.4 out of 5 rating

  4.4
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    4.0 out of 5 rating
    4.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Thank you for taking us every where and for making sure my guest that were staying at cibola vista got back to there hotels!

  Thank you for taking us every where and for making sure my guest that were staying at cibola vista got back to there hotels!
Are you interested?
Send a message
• Danika A. Sent on 11/06/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Terrible customer service

  I will start this by saying my driver and the limo itself were great. Everything else was terrible. Booked back in September and was told a flat rate fee per hour ($99/hour). Was told there would be a fuel surcharge but never stated how much, despite asking multiple times. Was eventually told I would get a price breakdown in my email confirmation. Never got a confirmation email and ended up calling multiple times to try and get one, which I didn’t get until the day before my wedding. My credit card was charged the week leading up to my wedding, nearly DOUBLE what they originally told me. Went back and forth with one of their employees, Cynthia, multiple times, who stated I was told about the total price but could never provide proof. I know for a fact I was never told that price or else I never would have booked it. Asked to have a manger call me multiple times, which never happened. Eventually they stopped responding to my emails all together. The worst possible customer service I’ve ever experienced. Save your money and wedding, and book with someone else.

  I will start this by saying my driver and the limo itself were great. Everything else was terrible. Booked back in September and was told a flat rate fee per hour ($99/hour). Was told there would be a fuel surcharge but never stated how much, despite asking multiple times. Was eventually told I would get a price breakdown in my email confirmation. Never got a confirmation email and ended up calling multiple times to try and get one, which I didn’t get until the day before my wedding. My credit card was charged the week leading up to my wedding, nearly DOUBLE what they originally told me. Went back and forth with one of their employees, Cynthia, multiple times, who stated I was told about the total price but could never provide proof. I know for a fact I was never told that price or else I never would have booked it. Asked to have a manger call me multiple times, which never happened. Eventually they stopped responding to my emails all together. The worst possible customer service I’ve ever experienced. Save your money and wedding, and book with someone else.

  TransCity Limos's reply:

  This is not a customer of ours through wedding wire and they may have us confused with another company. So sorry about you experience with another company. Please review the company through WeddingWire. Thank you
• Adam D. Sent on 11/06/2022
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Transcity Limos - Hidden Fees

  I reserved a limo over the phone on September 18th, 2022 with Transcity limos. I was told it was $125 per hour and a 3 hour minimum. I was told I would receive an email confirmation. A few weeks later I called concerned since I never received a confirmation and asked for a breakdown. I was told I should have received one and that one would be sent. I never received any breakdown. The day of event when guests were arriving I found out about a $264 upcharge for “chauffeur and fuel”. With the event started and now past the cancellation window I contacted transcity limos about not being aware of these charges. I was told I should have received a confirmation email and they “don’t know why I didn’t receive it”. They have yet to provide any proof or solution for this. They upcharged $264 that was never explained and the only thing more shocking than this was the service we received when calling about charges that we not specified when asked. Misdirection and attacks on our character is what we received as a response. They called my wife a “liar” and refuse to provide any proof of pricing that was requested and claim they have.

  I reserved a limo over the phone on September 18th, 2022 with Transcity limos. I was told it was $125 per hour and a 3 hour minimum. I was told I would receive an email confirmation. A few weeks later I called concerned since I never received a confirmation and asked for a breakdown. I was told I should have received one and that one would be sent. I never received any breakdown. The day of event when guests were arriving I found out about a $264 upcharge for “chauffeur and fuel”. With the event started and now past the cancellation window I contacted transcity limos about not being aware of these charges. I was told I should have received a confirmation email and they “don’t know why I didn’t receive it”. They have yet to provide any proof or solution for this. They upcharged $264 that was never explained and the only thing more shocking than this was the service we received when calling about charges that we not specified when asked. Misdirection and attacks on our character is what we received as a response. They called my wife a “liar” and refuse to provide any proof of pricing that was requested and claim they have.

  TransCity Limos's reply:

  This is not a customer of ours through wedding wire and they may have us confused with another company. So sorry about you experience with another company.