The Caribbean Connection Wedding Music Services PR
Destination Weddings, Music, Violin, Saxophone, Unique
1033 Aragon St
Urb. Sultana
Mayaguez, PR 00680  | map
Arrangements: Instrumental - Duo, Instrumental - Solo...
Instruments: Flute, Guitar, Saxophone, Violin
 
 
 
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4.6 out of 5.0
4.6
out of 5.0
Quality of Service:
 (4.5/5.0)
Responsiveness:
 (4.5/5.0)
Professionalism:
 (4.5/5.0)
Value:
 (4.5/5.0)
Flexibility:
 (4.8/5.0)
 
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3.2 out of 5.0
3.2/5.0
  • Quality of Service:  3.0
  • Responsiveness:  3.0
  • Professionalism:  3.0
  • Value:  3.0
  • Flexibility:  4.0
I choose Caribbean Music connection based on their reviews and on the price. The price was certainly within my budget and was exactly what I needed. The ceremony was perfect, the violinist played only and was exactly what I wanted. The DJ was also good for the reception hour and everyone enjoyed themselves. But what bothered me most was even though they had a program and listing of songs for certain times and dances and even the names of the wedding party they just didn't start off on the right foot. First of all, as the wedding party was being introduced the names were called out of order, our best man was even called my husband's name. Then when it came to our first introduction, they couldn't remember our names??? They eventually got it but that's shouldn't have been a bump in the road. What was most annoying for me was the first dance, they played the wrong song and I had to stop them and tell them and walk over to correct the DJ, to top it off even when I said stop, they continued to play the song in the background. After all this, the reception was fine but I would definitely recommend them for ceremony and cocktail hour but not for the reception. Sorry guys, wish it was better.
The Caribbean Connection Wedding Music Services PR responded with the following comments:
To respond to the review
The bride was giving a reception planner for her to fill out that we need to have so everything goes smooth with minimal mistakes Bride sent an email with a summary but no form included as asked due to this oversight in her part mistakes where done.
During the protocol the mc was given a cell phone provided by the wedding coordinator very unprofesional that did not have the names in the order to be presented and was missing the name of the bestman the dj did told the coordinator that she should do the protocol since he was not responsible for the brides neglect to send the proper forms so I decided in good faith to do it but as I was ready to start with the coordinator's cel in hand missing name, as I started I got a text from the nurse at the hospital saying that my mother died of a heart attack so in that sense I do apologize for the misspelled of the name since my mind went blank plus being 6 month pregnant ( the same as the bride) did not help as for the first dance the dj used the summary that the bride sent and the songs was placed in the wrong order. Overall of the wedding we did our job the best we could do without the proper forms we feel this review was not fair since the client did not provide all the details of this event including the wedding coordinator that it was her idea to use her cell phone and denied us the opportunity to verify that the order she gave us was exactly as she arranged them outside and it wasnt. Bride should have comunicated with us before placing this review to get all the facts first it is very simple to blame the musicians.
Wedding: 11/18/2011
Services Used: Ceremony Music
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Carribean Connection did a fantastic job at both the church ceremony and the cocktail hour. You were able to pull off a request last minute, and that was impressive. Both the violin and saxophone sound amazing together and you set the pre-event mood. Thank you for an amazing job!
Wedding: 02/26/2011
Services Used: Ceremony Music
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
My wedding was at the Rincon Beach Resort the wedding & event planner recommended The Caribbean Connection I talked to Kelly and was given a great price I loved their they even went to the wedding rehearsal
Wedding: 05/08/2010
Services Used: Ceremony Music
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I was recommend by them thru a friend of mine that she saw them at another wedding in November 26 2008 in PR she said that it was very different to see 2 opposites a Violin and a Saxophone together but at the end of their performance she loved and enjoy it the concept was unique and that I had to hire them but she misplaced their info she only remembered their name well I found them and was given a great deal the complete wedding music Live with DJ they worked with my budget ...so I am glad to recommend you their services either for the Ceremony or Cocktail Hr is worth it Great Location and Music
Wedding: 12/19/2009
Services Used: Ceremony Music, DJ
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4.6 out of 5.0
4.6
out of 5.0