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Quality of service
0.5 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
0.5 out of 5 rating
We booked Tha Sole Mate for our upcoming wedding in Hilton Head this October! Cannot wait :)
I was super excited to have Sole Mate play at our Hilton Head wedding (per original review above). After finding out our dream wedding was canceled due to Hurricane Matthew, October Genius (Solemate and Kristine) did not bother to call me after I called and emailed asking them to. We ended up getting married in our hometown with help from family and friends in 72 hours. When we tried to request a refund, they only refunded half. They kept half our money for the booking fee for holding our date (uhm, hello, we didn't choose to cancel our wedding, we were forced to as well as they were forced to evacuate.) He was not going to be playing on that date anywhere within 200 miles or 3 days notice when a category 4 hurricane was blasting through. What makes that okay? When they found out we had a "new" little wedding thrown together last minute, they made us feel guilty about not having him come up to Cincy and play. Again, THEY never called me to find out what our plan was or even offer to come up here and play! That's why I gave 2 stars. Good communication in the beginning and horrible when there was a natural disaster and we did everything in our power to still get married. They also kept half the payment for the pre work and rehearsal they did as well as gas money for them driving to our venue. Not sure what rehearsal was needed that he doesn't use for every other show, considering we found out a week in advance that he wasn't even going to be performing our special songs live (first dance, mother/son, father/daughter) instead, they were going to play the songs on MP3. Also, our venue is less than an hour from Savannah, so keeping THAT much money for gas was ridiculous. We ended up spending $775 and not receiving the actual service we were supposed to be awarded. Pretty disappointing. I hope no other couple has to ever go through something like this.
We booked Tha Sole Mate for our upcoming wedding in Hilton Head this October! Cannot wait :)
I was super excited to have Sole Mate play at our Hilton Head wedding (per original review above). After finding out our dream wedding was canceled due to Hurricane Matthew, October Genius (Solemate and Kristine) did not bother to call me after I called and emailed asking them to. We ended up getting married in our hometown with help from family and friends in 72 hours. When we tried to request a refund, they only refunded half. They kept half our money for the booking fee for holding our date (uhm, hello, we didn't choose to cancel our wedding, we were forced to as well as they were forced to evacuate.) He was not going to be playing on that date anywhere within 200 miles or 3 days notice when a category 4 hurricane was blasting through. What makes that okay? When they found out we had a "new" little wedding thrown together last minute, they made us feel guilty about not having him come up to Cincy and play. Again, THEY never called me to find out what our plan was or even offer to come up here and play! That's why I gave 2 stars. Good communication in the beginning and horrible when there was a natural disaster and we did everything in our power to still get married. They also kept half the payment for the pre work and rehearsal they did as well as gas money for them driving to our venue. Not sure what rehearsal was needed that he doesn't use for every other show, considering we found out a week in advance that he wasn't even going to be performing our special songs live (first dance, mother/son, father/daughter) instead, they were going to play the songs on MP3. Also, our venue is less than an hour from Savannah, so keeping THAT much money for gas was ridiculous. We ended up spending $775 and not receiving the actual service we were supposed to be awarded. Pretty disappointing. I hope no other couple has to ever go through something like this.
User1296839 Sent on 08/21/2013Darrel was absolutely perfect for our wedding. He played a wide variety of instruments and is extremely talented. He was very flexible and you can't beat the price for the quality of the music you receive. You won't be sorry if you use him. Kristine, his assistant, was very easy to communicate with and on the ball when it came to organization.
User1090568 Sent on 02/13/2013Darryl was incredible! He and his partner, Kristine, did an excellent job of making sure all was in order and everyone had an amazing time!