Surf Side Limo Reviews

Reviews

• Jennifer Sent on 10/18/2010
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Very professional, on time and very friendly. Also very good prices. Highly recommend.

  Very professional, on time and very friendly. Also very good prices. Highly recommend.
• Haley G. Sent on 05/24/2021
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Horribly Unprofessional - Features on bus do not work

  I rented the Pink Lady for a bachelorette party this past weekend. First, I provided my credit card information to pay the deposit. The next day, the owner texted me and said "your card declined. Whats up with that" and it turned out to be he was entering the information incorrectly on his own. Once the bus arrived, everything began great. 30 minutes into the ride, all music stopped working. Being on a party bus (and actually verifying before leaving that music would work), the music is a big portion of the whole experience. Upon contacting the owner, the driver lied and said that the music never stopped working. I provided evidence that the music did not work nearly the entire time, and the owner said "must be operator error". We used 2 different cords and 4 different phones - I can assure you that this was not operator error, especially considering the music was working for the beginning 30 minutes before stopping. In addition to this, the whole radio was frozen and would not allow us to switch to the secondary AUX cord or the FM radio - further solidifying that this was at the fault of the system and not user error. The owner has refused a refund and I've now had to dispute all charges through my bank on the grounds of promised services not being delivered. I can't emphasize how terrible this experience has been, solely due to the unprofessionalism of the company.

  I rented the Pink Lady for a bachelorette party this past weekend. First, I provided my credit card information to pay the deposit. The next day, the owner texted me and said "your card declined. Whats up with that" and it turned out to be he was entering the information incorrectly on his own. Once the bus arrived, everything began great. 30 minutes into the ride, all music stopped working. Being on a party bus (and actually verifying before leaving that music would work), the music is a big portion of the whole experience. Upon contacting the owner, the driver lied and said that the music never stopped working. I provided evidence that the music did not work nearly the entire time, and the owner said "must be operator error". We used 2 different cords and 4 different phones - I can assure you that this was not operator error, especially considering the music was working for the beginning 30 minutes before stopping. In addition to this, the whole radio was frozen and would not allow us to switch to the secondary AUX cord or the FM radio - further solidifying that this was at the fault of the system and not user error. The owner has refused a refund and I've now had to dispute all charges through my bank on the grounds of promised services not being delivered. I can't emphasize how terrible this experience has been, solely due to the unprofessionalism of the company.
• 
  User1569952 Sent on 03/28/2014
  0.4 out of 5 rating

  0.4
  • Quality of service
    0.0 out of 5 rating
    0.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  Bill is false advertising about providing full service of a limo for a wedding. We discussed on the phone about a limo service for a wedding in July, in addition to renting a van for the guests. When the contract was emailed, there was no mention of the limo driving the married couple back to the rental house after the reception. He stated that the pick up time at 930 pm was cutting into the most popular time of people wanting a limo to go out partying all night, and that he could make more money by using it for that purpose. Therefore, he could not offer the limo at the end of the reception, but only another van. He did not care about the priority of having a limo for the married couple, but instead was rude and reiterated how much money he could make using it for another purpose. He was so unprofessional and is a bully.

  Bill is false advertising about providing full service of a limo for a wedding. We discussed on the phone about a limo service for a wedding in July, in addition to renting a van for the guests. When the contract was emailed, there was no mention of the limo driving the married couple back to the rental house after the reception. He stated that the pick up time at 930 pm was cutting into the most popular time of people wanting a limo to go out partying all night, and that he could make more money by using it for that purpose. Therefore, he could not offer the limo at the end of the reception, but only another van. He did not care about the priority of having a limo for the married couple, but instead was rude and reiterated how much money he could make using it for another purpose. He was so unprofessional and is a bully.