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Quality of service
2.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
2.5 out of 5 rating
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Flexibility
3.0 out of 5 rating
Had a cake tasting with owner... Showed several pictures, she said she could do any one of those cakes no problem.. Signed contract with her and gave deposit.. Didn't hear from for months.. When wedding was approaching I emailed her to touch base and she sent me different drawings of what she "could" do. I told her I wanted what I had showed her in picture and after a run-around, she then told me I needed to get these materials, and those, and that she would see what she could do. I also said during the cake tasting that I didn't want any fondant, as my maid of honor got an allergic reaction from her cake tasting that we thought came from the fondant. The week before the wedding she said she would want to use foudant to make features stand out. At this point I didn't want to argue any more. I got the materials for the owner. I showed up at the venue and the cake was much, much smaller than I thought it would be.. Was supposed to be a cake for 100 people. She said she "knew the cake looked bad because she didn't have my materials yet." Why would you make the customer go buy materials for your cake anyways? I am a floral designer, I don't make my customers go buy their vases or flowers before I make the arrangement. Anyways... I only had one bite of the cake and got about 4 little pebble-like pieces in my mouth which I spit out. My Mom said they were the crystalized candy for the "design".... Regardless they were unedible and plus she had told me she was using fondant (which I didn't want in the first place). Bottom line---- False advertisement.
Had a cake tasting with owner... Showed several pictures, she said she could do any one of those cakes no problem.. Signed contract with her and gave deposit.. Didn't hear from for months.. When wedding was approaching I emailed her to touch base and she sent me different drawings of what she "could" do. I told her I wanted what I had showed her in picture and after a run-around, she then told me I needed to get these materials, and those, and that she would see what she could do. I also said during the cake tasting that I didn't want any fondant, as my maid of honor got an allergic reaction from her cake tasting that we thought came from the fondant. The week before the wedding she said she would want to use foudant to make features stand out. At this point I didn't want to argue any more. I got the materials for the owner. I showed up at the venue and the cake was much, much smaller than I thought it would be.. Was supposed to be a cake for 100 people. She said she "knew the cake looked bad because she didn't have my materials yet." Why would you make the customer go buy materials for your cake anyways? I am a floral designer, I don't make my customers go buy their vases or flowers before I make the arrangement. Anyways... I only had one bite of the cake and got about 4 little pebble-like pieces in my mouth which I spit out. My Mom said they were the crystalized candy for the "design".... Regardless they were unedible and plus she had told me she was using fondant (which I didn't want in the first place). Bottom line---- False advertisement.
