Sinapi's Ceola Manor responded with the following comments:
I feel the need to respond to this slanderous review because of its misinformation and contradictory nature.
First I would like to thank you for exposing a pretty important notion that the onus is not completely on the catering hall to plan your wedding. A bride must be organized and timely as well. We do over 250 affairs a year and I have myself, been involved with over 400 since I have become the General Manager at Sinapi's Ceola Manor. There have been occasions when we have made mistakes at a party, I can think of (6) times it was our fault and we made amends for it with our clients. We are not perfect and no hall is, but to lessen the risk it is important for a host to be responsive and return communications when they have concerns. (In your case and by your statements, your party went smoothly, except for a minor thing which I will address.)

1.) To accuse the brides, who had great experiences, of staging their comments is absolutely disingenuous. All those brides had great experiences because of one common trait that I know of. They were organized and communicated. To say that you based your decision on feedback on-line is a flat out lie. 90% of our feedback online has come in the past 3 months. You booked your party in January of 2011. We just recently created an online presence, so I do not know why you would lie like that to discredit our feedback.

2.) You mention that Luigi was all knowledgeable, which he is, and that you were upset that he was not here anymore. You were all about working with Luigi. However, this is a confusing paradox. You say that you lack knowledge having a food tasting, a wedding cake, no seating chart, etc until 4 days before your party. Which was it? Luigi gave you all the information and you forgot or Luigi did not give you the information which you claim you did not know about. It is a sale rep’s job to inform you of these things. When you e-mailed Luigi some questions and there was no response, because he no longer worked here, did you think to call us? We would have gladly helped you. When I responded to your emails, you knew that I would be of assistance if you needed anything. You did not have additional questions for me, so I was under the impression that you knew what was required of you.
3.) When your appointment was rescheduled, the next time you came in, two days later you state that you waited for an hour outside the venue. I would suggest announcing your arrival and coming inside. We were not aware that you were outside and assumed that you did not show up. I will take the responsibility with that, however, everything was still on schedule.
4.) I apologize that we do not leave food in a room for an hour and letting it sit there for you to eat when you get upstairs to the bridal party room. We waited until you guys came to the room to get you fresh food. At any point, you could have asked your bridal waiter to fetch you something. There was food all around at cocktail hour. Your complaint was that we did leave it in a room to get cold. Not a fair assessment if you ask. Also it was not 20 minutes; it took 7 minutes to get the food to you. Again I apologize for not having it to you in 2 minutes.
5.) To say that there was not a manager to great you is a flat out lie. Did you meet Juan? The gentleman that took care of you all night. Did you know that he is management? You must have, because he was in a suit and assisting you all night. Just because his last name is not Sinapi, it does not mean he is not management.
To summarize, I am sadden that you had a bad experience. I am further saddened that you decided to write a scathing review and make false accusations. The silver lining and what I think all brides who read this should understand is, the process can be frustrating at times, but despite all that you have complained about, we gave you a great party. Your review is nothing but spite and unappreciative. We do the best we can and we hope that a client has a great experience. To be mean and unfair, well there is nothing I can do about that; this is the age of the internet. People can write whatever they want even if it is not necessarily true.
Good luck in your marriage.
I feel the need to respond to this slanderous review because of its misinformation and contradictory nature. First I would like to thank you for exposing a pretty important notion that the onus is not completely on the catering hall to plan your wedding. A bride must be organized and timely as well. We do over 250 affairs a year and I have myself, been involved with over 400 since I have become the General Manager at Sinapi's Ceola Manor. There have been occasions when we have made mistakes at a party, I can think of (6) times it was our fault and we made amends for it with our clients. We are not perfect and no hall is, but to lessen the risk it is important for a host to be responsive and return communications when they have concerns. (In your case and by your statements, your party went smoothly, except for a minor thing which I will address.) 1.) To accuse the brides, who had great experiences, of staging their comments is absolutely disingenuous. All those brides had great experiences because of one common trait that I know of. They were organized and communicated. To say that you based your decision on feedback on-line is a flat out lie. 90% of our feedback online has come in the past 3 months. You booked your party in January of 2011. We just recently created an online presence, so I do not know why you would lie like that to discredit our feedback. 2.) You mention that Luigi was all knowledgeable, which he is, and that you were upset that he was not here anymore. You were all about working with Luigi. However, this is a confusing paradox. You say that you lack knowledge having a food tasting, a wedding cake, no seating chart, etc until 4 days before your party. Which was it? Luigi gave you all the information and you forgot or Luigi did not give you the information which you claim you did not know about. It is a sale rep’s job to inform you of these things. When you e-mailed Luigi some questions and there was no response, because he no longer worked here, did you think to call us? We would have gladly helped you. When I responded to your emails, you knew that I would be of assistance if you needed anything. You did not have additional questions for me, so I was under the impression that you knew what was required of you. 3.) When your appointment was rescheduled, the next time you came in, two days later you state that you waited for an hour outside the venue. I would suggest announcing your arrival and coming inside. We were not aware that you were outside and assumed that you did not show up. I will take the responsibility with that, however, everything was still on schedule. 4.) I apologize that we do not leave food in a room for an hour and letting it sit there for you to eat when you get upstairs to the bridal party room. We waited until you guys came to the room to get you fresh food. At any point, you could have asked your bridal waiter to fetch you something. There was food all around at cocktail hour. Your complaint was that we did leave it in a room to get cold. Not a fair assessment if you ask. Also it was not 20 minutes; it took 7 minutes to get the food to you. Again I apologize for not having it to you in 2 minutes. 5.) To say that there was not a manager to great you is a flat out lie. Did you meet Juan? The gentleman that took care of you all night. Did you know that he is management? You must have, because he was in a suit and assisting you all night. Just because his last name is not Sinapi, it does not mean he is not management. To summarize, I am sadden that you had a bad experience. I am further saddened that you decided to write a scathing review and make false accusations. The silver lining and what I think all brides who read this should understand is, the process can be frustrating at times, but despite all that you have complained about, we gave you a great party. Your review is nothing but spite and unappreciative. We do the best we can and we hope that a client has a great experience. To be mean and unfair, well there is nothing I can do about that; this is the age of the internet. People can write whatever they want even if it is not necessarily true. Good luck in your marriage.