Russell's Formal and Bridal Reviews

Reviews

Awards

11

• Jessica Sent on 09/24/2015
  5 out of 5 rating

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  Mrs. Debbie is the best! I found my dream wedding dress with her help! Every time I put my dress on for a fitting, I never want to take it off. She does all the alterations and is willing to do whatever to make your day the best possible.

  Mrs. Debbie is the best! I found my dream wedding dress with her help! Every time I put my dress on for a fitting, I never want to take it off. She does all the alterations and is willing to do whatever to make your day the best possible.
• Ginny Sent on 01/06/2014
  5 out of 5 rating

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  Fantastic experience with Debbie and her daughter, Brittany!! I tried on at least 20 gowns on my first visit which was a total spur of the moment thing and they were so patient and super knowlegable.. At my final fitting they were so helpful in helping me pick my headpiece and veil. I can't say enough about this mother/daughter combo. They were GREAT!!!

  Fantastic experience with Debbie and her daughter, Brittany!! I tried on at least 20 gowns on my first visit which was a total spur of the moment thing and they were so patient and super knowlegable.. At my final fitting they were so helpful in helping me pick my headpiece and veil. I can't say enough about this mother/daughter combo. They were GREAT!!!
• Sarah B. Sent on 02/03/2013
  5 out of 5 rating

  5.0
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  From day one Russells provided me with quality service. I found myself feeling catered too instead of just another bride being shuffled in and out. I had trouble finding my gown and tried on several on many different occasions. The owner, Ms. Debbie, was always in contact and after picking up on my style and what I was interested in, she would give me a call to tell me about gowns coming into the store. After finally finding my dream gown it was time to make the final touches. I wanted to be unique and different and Ms. Debbie and her girls were there to assist me the whole way in this process. Throughout my engagement I ended up dropping about four dress sizes, wedding gown disaster! My dress was ordered in a size 12 however Ms. Debbie assured me it would fit perfectly on the day of my wedding and sure enough it did. All of the alterations are done in house, by Ms. Debbie herself. My gown ended up being roughly an 8/6, and fit PERFECT! They also assisted me with my bridesmaids dresses and all of the tuxedos for the men as well. All measurements were flawless for a bridal party of 16!
  I could not have asked for a more stress free, accomodating, and personal bridal shop. Russell's truly does it all and goes the extra mile.

  From day one Russells provided me with quality service. I found myself feeling catered too instead of just another bride being shuffled in and out. I had trouble finding my gown and tried on several on many different occasions. The owner, Ms. Debbie, was always in contact and after picking up on my style and what I was interested in, she would give me a call to tell me about gowns coming into the store. After finally finding my dream gown it was time to make the final touches. I wanted to be unique and different and Ms. Debbie and her girls were there to assist me the whole way in this process. Throughout my engagement I ended up dropping about four dress sizes, wedding gown disaster! My dress was ordered in a size 12 however Ms. Debbie assured me it would fit perfectly on the day of my wedding and sure enough it did. All of the alterations are done in house, by Ms. Debbie herself. My gown ended up being roughly an 8/6, and fit PERFECT! They also assisted me with my bridesmaids dresses and all of the tuxedos for the men as well. All measurements were flawless for a bridal party of 16!
  I could not have asked for a more stress free, accomodating, and personal bridal shop. Russell's truly does it all and goes the extra mile.
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• Kelly Sent on 10/11/2011
  5 out of 5 rating

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  Words can not explain how effortless it was working with Russells, between having 20+ options in dress styles in the store to try to the impeccable service. Before I thought to call to `check in` on things I already would have a voice mail updating me on things! The options are endless as well as the creativity Mrs. Russell and her team have to offer. Being a hair stylist, hair accessories make All the difference, and what a selection she has. Rather you prefer lace, feathers,etc she has it or will make it happen. I did not feel like just another bride, I felt special,as she makes everyone she comes in contact with. There's no question who I would use in the line of formal wear, party dresses, prom styles.... RUSSELLs is where its at!

  Words can not explain how effortless it was working with Russells, between having 20+ options in dress styles in the store to try to the impeccable service. Before I thought to call to `check in` on things I already would have a voice mail updating me on things! The options are endless as well as the creativity Mrs. Russell and her team have to offer. Being a hair stylist, hair accessories make All the difference, and what a selection she has. Rather you prefer lace, feathers,etc she has it or will make it happen. I did not feel like just another bride, I felt special,as she makes everyone she comes in contact with. There's no question who I would use in the line of formal wear, party dresses, prom styles.... RUSSELLs is where its at!
• Janey Sent on 06/25/2011
  5 out of 5 rating

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  I was so happy with Russells! They did everything they could to make my day perfect.

  I was so happy with Russells! They did everything they could to make my day perfect.
• Anne K. Sent on 10/13/2011
  5 out of 5 rating

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  Working with Russell's had to be the least stressful task throughout the year leading up to my wedding. She picked up on my style immediately, and would call to tell me when a new dress she thought I might like would come in. Russells not only provided my gown, but all of my attendants, flower girls and ring bearers attire as well. It was a one stop shop. Free alterations were included, which was a major plus, considering other places have outside vendors handle this. I would absolutely recommend Russells for any of your wedding needs. If I had to do it all over again, they would be my first choice.

  Working with Russell's had to be the least stressful task throughout the year leading up to my wedding. She picked up on my style immediately, and would call to tell me when a new dress she thought I might like would come in. Russells not only provided my gown, but all of my attendants, flower girls and ring bearers attire as well. It was a one stop shop. Free alterations were included, which was a major plus, considering other places have outside vendors handle this. I would absolutely recommend Russells for any of your wedding needs. If I had to do it all over again, they would be my first choice.
• Jennifer Sent on 01/20/2008
  5 out of 5 rating

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  I was not looking forward to dress shopping. I absolutely wanted sleeves. Problem is, everything is strapless now! And, even the ones that have sleeves look like something your mother wore in the 70s! And then, I found a great gown online: Maggie Sottero's Fiona. One problem: I couldn't find a sample gown to try on anywhere until I found Russell's. They had a sample, in my size, in the color I wanted to try on! I took it as a sign, and my mom and I made the 3 hour drive to see them; we're so glad we did. Parksley is very small, and looks a little worn - lots of the buildings look very old. So, I was a bit worried at first. But, everyone in the shop was great. I tried on the gown and KNEW it was the one! I had priced many of the mail order places (Pearl's Place, Best Bridal Deals, etc.) and they all quoted me $739 - Russell's only wanted $720! Granted, I had to pay state taxes, but no shipping since they let me buy the sample (plus, I won't have to worry about when my gown is going to come in). They even threw in some slippers for our trip! Additionally, I've emailed them a couple times, and they always got back to me very quickly. If you're looking for a fancy store, this is not for you, but if you want a great price and great service, I would highly recommend them!
  

  I was not looking forward to dress shopping. I absolutely wanted sleeves. Problem is, everything is strapless now! And, even the ones that have sleeves look like something your mother wore in the 70s! And then, I found a great gown online: Maggie Sottero's Fiona. One problem: I couldn't find a sample gown to try on anywhere until I found Russell's. They had a sample, in my size, in the color I wanted to try on! I took it as a sign, and my mom and I made the 3 hour drive to see them; we're so glad we did. Parksley is very small, and looks a little worn - lots of the buildings look very old. So, I was a bit worried at first. But, everyone in the shop was great. I tried on the gown and KNEW it was the one! I had priced many of the mail order places (Pearl's Place, Best Bridal Deals, etc.) and they all quoted me $739 - Russell's only wanted $720! Granted, I had to pay state taxes, but no shipping since they let me buy the sample (plus, I won't have to worry about when my gown is going to come in). They even threw in some slippers for our trip! Additionally, I've emailed them a couple times, and they always got back to me very quickly. If you're looking for a fancy store, this is not for you, but if you want a great price and great service, I would highly recommend them!
  
• Sarah Sent on 01/26/2012
  4.9 out of 5 rating

  4.9
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  Absolutely the BEST bridal store around. They have top of the line dresses, tuxes, bridesmaids, mother of the bride and accessories. I couldn't be happier with the service, quality and promptness of everything!

  Absolutely the BEST bridal store around. They have top of the line dresses, tuxes, bridesmaids, mother of the bride and accessories. I couldn't be happier with the service, quality and promptness of everything!
• Jennifer Sent on 06/15/2014
  4.4 out of 5 rating

  4.4
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    4.0

  I could not be happier with Russell's Bridal! They were able to order my dress for $200 less than i found it at RK's in NYC. With the purchase of my bridal gown, i got free alterations and my girls got 10% off of their bridesmaid dresses as well as free alterations. I ordered my mother's gown from Russell's and they altered hers for free too! But wait -- THERE'S MORE... I also had to purchase a bridesmaid dress for myself for an upcoming wedding that i'm in. Unfortunately, Russell's did not carry the designer of that particular dress, but they altered it for free for me anyway! That's right -- they altered a dress from another store, free of charge for me! Ok, ok, enough about the bargain. Now let me discuss the staff. WONDERFUL! My first appointment was with Theresa, who was so amazingly patient and kind. She even wrote the designers and names of the dresses i liked on their card (most places will rip the tag off the dress and not tell you anything about it). Once i placed my order and the dress came in, my direct contact was primarily with Sue and Sylvia (seamstress). Both totally amazing and accommodating. I never felt like i was being pacified. My concerns about the fit were validated and they were always willing to make any necessary changes. They even made changes to my bra! Love them! My mother was actually a pain in the butt too and required multiple alterations, and they took it all in stride!
  
  Unfortunately, my experiences with the tuxedo store weren't as positive. Two of the six groomsmen lost buttons in the limo, and the dads weren't able to sufficiently tighten the waist on the pants. They were told "next time, we'll give you suspenders." Beware groomsmen - ASK FOR SUSPENDERS!
  
  Love this dress shop!
  

  I could not be happier with Russell's Bridal! They were able to order my dress for $200 less than i found it at RK's in NYC. With the purchase of my bridal gown, i got free alterations and my girls got 10% off of their bridesmaid dresses as well as free alterations. I ordered my mother's gown from Russell's and they altered hers for free too! But wait -- THERE'S MORE... I also had to purchase a bridesmaid dress for myself for an upcoming wedding that i'm in. Unfortunately, Russell's did not carry the designer of that particular dress, but they altered it for free for me anyway! That's right -- they altered a dress from another store, free of charge for me! Ok, ok, enough about the bargain. Now let me discuss the staff. WONDERFUL! My first appointment was with Theresa, who was so amazingly patient and kind. She even wrote the designers and names of the dresses i liked on their card (most places will rip the tag off the dress and not tell you anything about it). Once i placed my order and the dress came in, my direct contact was primarily with Sue and Sylvia (seamstress). Both totally amazing and accommodating. I never felt like i was being pacified. My concerns about the fit were validated and they were always willing to make any necessary changes. They even made changes to my bra! Love them! My mother was actually a pain in the butt too and required multiple alterations, and they took it all in stride!
  
  Unfortunately, my experiences with the tuxedo store weren't as positive. Two of the six groomsmen lost buttons in the limo, and the dads weren't able to sufficiently tighten the waist on the pants. They were told "next time, we'll give you suspenders." Beware groomsmen - ASK FOR SUSPENDERS!
  
  Love this dress shop!
  
• Stacey Sent on 11/23/2007
  4.2 out of 5 rating

  4.2
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    5.0

  Russell's is in a very small town, so you are not going to find state of the art dressing rooms and snotty sales women. I saw a picture of a Maggie Sottero dress in a mag and fell in love. After working with an up-scale shop in my city (Norfolk, large city, 2 hours from Russell's) for 2 months and them not even being able to give me a date of when they could get a sample, I started calling around outside my local area. Russell's was the closest location that had a sample dress in stock. The owener, Debbie, and her assistants were all very nice. The store is quite cluttered and does not compare to the feeling you get when shopping in a city... but Russell's prices are all worth it. In Norfolk the cheapest I found my dress was $1100 not including alterations. Russells price was $640 INCLUDING alterations!!! And Debbie did an absolutely wonderful job on my alterations and everything was in and done on time.

  Russell's is in a very small town, so you are not going to find state of the art dressing rooms and snotty sales women. I saw a picture of a Maggie Sottero dress in a mag and fell in love. After working with an up-scale shop in my city (Norfolk, large city, 2 hours from Russell's) for 2 months and them not even being able to give me a date of when they could get a sample, I started calling around outside my local area. Russell's was the closest location that had a sample dress in stock. The owener, Debbie, and her assistants were all very nice. The store is quite cluttered and does not compare to the feeling you get when shopping in a city... but Russell's prices are all worth it. In Norfolk the cheapest I found my dress was $1100 not including alterations. Russells price was $640 INCLUDING alterations!!! And Debbie did an absolutely wonderful job on my alterations and everything was in and done on time.
• Jenelle E. Sent on 01/25/2021
  1 out of 5 rating

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  Won't refund a LAYAWAY

  I sponsored a disabled person wedding dress hunt. She found one she liked at Russell's. We decided to do layaway. After making 4 months payments of a hundred bucks each, she has outgrown the dress and has relocated. I am told that I cannot have a refund because the dress is now old. However, we can switch to a different dress, which proves the previous reason not to do a refund a crock. She no longer needs the dress. Bunch of con artists.

  I sponsored a disabled person wedding dress hunt. She found one she liked at Russell's. We decided to do layaway. After making 4 months payments of a hundred bucks each, she has outgrown the dress and has relocated. I am told that I cannot have a refund because the dress is now old. However, we can switch to a different dress, which proves the previous reason not to do a refund a crock. She no longer needs the dress. Bunch of con artists.