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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
My husband and I worked with Russ on creating my husband's wedding band. We did a lot of research including price shopping on jewelers from Norwalk to Stamford to Greenwich and Russ stood above them all. Then we met him in person and all of our expectations were far surpassed. When Russ began working with us I thought of him as a member of the family, maybe a spunky uncle if you will! It was so easy to work with him. He was open to texting which in my busy life made things a lot easier. Throughout the process, I could call/text him and drop by even if his store wasn't technically open.
Together, Russ, my husband, and myself designed the ring of our dreams. My ring is white gold and rose gold on the inside, so we wanted his ring to mimic that. We brought a few pictures and Russ spec-ed it out while we sat there with him. He took some time to cut the pieces of precious metal and sent us pictures of the fusing process to our cell phone. If that wasn't enough, when it was time to put the contour into the ring, he invited us to come downstairs into his shop and watch/take video/pictures. We felt so much a part of the making of the ring and learned a lot too. From raw metal to a beautiful symbol of our love, we watched the ring take form before our eyes. It was pretty amazing.
When we found Russ I had already had my wedding band and engagement ring - My fiance got both designed by a family jeweler of a friend in long island. I never met that designer, but my husband always said, he wishes he had worked with Russ for my rings as well. We feel so blessed that we found Russ. :) It is one of our favorite memories from planning our wedding.
My husband and I worked with Russ on creating my husband's wedding band. We did a lot of research including price shopping on jewelers from Norwalk to Stamford to Greenwich and Russ stood above them all. Then we met him in person and all of our expectations were far surpassed. When Russ began working with us I thought of him as a member of the family, maybe a spunky uncle if you will! It was so easy to work with him. He was open to texting which in my busy life made things a lot easier. Throughout the process, I could call/text him and drop by even if his store wasn't technically open.
Together, Russ, my husband, and myself designed the ring of our dreams. My ring is white gold and rose gold on the inside, so we wanted his ring to mimic that. We brought a few pictures and Russ spec-ed it out while we sat there with him. He took some time to cut the pieces of precious metal and sent us pictures of the fusing process to our cell phone. If that wasn't enough, when it was time to put the contour into the ring, he invited us to come downstairs into his shop and watch/take video/pictures. We felt so much a part of the making of the ring and learned a lot too. From raw metal to a beautiful symbol of our love, we watched the ring take form before our eyes. It was pretty amazing.
When we found Russ I had already had my wedding band and engagement ring - My fiance got both designed by a family jeweler of a friend in long island. I never met that designer, but my husband always said, he wishes he had worked with Russ for my rings as well. We feel so blessed that we found Russ. :) It is one of our favorite memories from planning our wedding.
