The Royal Sonesta New Orleans Reviews
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4.9 out of 5 rating
4.9 Excellent
4.9 out of 5 rating
13 Reviews
98% recommend it
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Quality of service 5 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.9 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.9 out of 5 rating
Awards
13
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Weddingwire
4.9/5
13 reviews
Google
4.4/5
3809 reviews
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Featured
Natalie M. Sent on 02/04/20234.8 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Classic New Orleans Wedding
We held a 120 person wedding in the Fleur de Lis Courtyard (and adjoining room). An absolutely stunning venue and Olivia is a dream to work with. Our guests said it was the best wedding they had ever been to!
Ceremony: The ceremony felt intimate. Guests were able to sit up close and see/hear everything. Although you are right on Bourbon St., it was so peaceful. So convenient going right out on Bourbon for our second line! The staff flipped the courtyard into a cocktail space during that time and it was a lovely transformation.
Food: Food quality was important to us from the beginning since it's the only thing people talk about after weddings.😂 We were initially hesitant in signing the contract after a less than desirable experience at Desire but we had gotten some feedback from friends who had attended events at the hotel who all raved so we went ahead with the contract. They were all absolutely correct. The food is *superb*! Our favorites were the shrimp and alligator sliders but our guests RAVED about Miss Latrell's gumbo. Have no worries - the food is excellent.
Accommodating: Most of our guests were from out of state and were staying at the hotel so we had a welcome social the first night out on the terrace. We booked all of the rooms on the terrace in order to have that private space. It was great that there was an adjoining conference room guests could come thru to access the terrace. The staff even put a sign out by the elevator to help direct people! leading up to the big day, the weather forecast was looking bleak. Olivia was able to provide alternative plans and was so helpful in making gametime decisions. We ended up sticking with the courtyard and chancing it and it worked out in our favor.
Staff: Every one of our guests raved about the hotel staff. Throughout their stay, every Royal Sonesta employee was so helpful and welcoming. You really could not ask for more. They were all incredible. Even when we toured the venue and had our food tasting, everyone goes above and beyond. Olivia (Catering Sales Manager) is the most wonderful person to work with. My superlatives are insufficient for how helpful she is.
Venue: The hotel and event spaces are beautiful. The courtyard is absolutely stunning (our pictures look amazing). The flow between the Fleur de Lis courtyard and adjoining room is so smooth. It was so easy for guests to move around. Because the venue is so beautiful on its own, we barely did anything for decorations. Some small flowers on tables and some candles around the fountain. The space is stunning as is.We held a 120 person wedding in the Fleur de Lis Courtyard (and adjoining room). An absolutely stunning venue and Olivia is a dream to work with. Our guests said it was the best wedding they had ever been to!
Ceremony: The ceremony felt intimate. Guests were able to sit up close and see/hear everything. Although you are right on Bourbon St., it was so peaceful. So convenient going right out on Bourbon for our second line! The staff flipped the courtyard into a cocktail space during that time and it was a lovely transformation.
Food: Food quality was important to us from the beginning since it's the only thing people talk about after weddings.😂 We were initially hesitant in signing the contract after a less than desirable experience at Desire but we had gotten some feedback from friends who had attended events at the hotel who all raved so we went ahead with the contract. They were all absolutely correct. The food is *superb*! Our favorites were the shrimp and alligator sliders but our guests RAVED about Miss Latrell's gumbo. Have no worries - the food is excellent.
Accommodating: Most of our guests were from out of state and were staying at the hotel so we had a welcome social the first night out on the terrace. We booked all of the rooms on the terrace in order to have that private space. It was great that there was an adjoining conference room guests could come thru to access the terrace. The staff even put a sign out by the elevator to help direct people! leading up to the big day, the weather forecast was looking bleak. Olivia was able to provide alternative plans and was so helpful in making gametime decisions. We ended up sticking with the courtyard and chancing it and it worked out in our favor.
Staff: Every one of our guests raved about the hotel staff. Throughout their stay, every Royal Sonesta employee was so helpful and welcoming. You really could not ask for more. They were all incredible. Even when we toured the venue and had our food tasting, everyone goes above and beyond. Olivia (Catering Sales Manager) is the most wonderful person to work with. My superlatives are insufficient for how helpful she is.
Venue: The hotel and event spaces are beautiful. The courtyard is absolutely stunning (our pictures look amazing). The flow between the Fleur de Lis courtyard and adjoining room is so smooth. It was so easy for guests to move around. Because the venue is so beautiful on its own, we barely did anything for decorations. Some small flowers on tables and some candles around the fountain. The space is stunning as is. -
Quality of service
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Jordan L. Sent on 05/01/20245 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The most beautiful wedding ever, NOLA did not disappoint!
We hosted our daughter's wedding with 140 guests, accommodating them in 45 rooms at the hotel. Our stay was highlighted by the luxurious 3-bedroom Governor's suite, conveniently located by the poolside. While the lighting was a tad dim, the bathrooms were excellent, and we thoroughly enjoyed the ambiance of the bar, which was perfect for entertaining our guests.
From the moment we checked in until our departure, our experience was exceptional. The Desire Oyster bar, PJ's, LeBooze, and Revolution became our favorite spots, thanks to the outstanding service provided by the staff, who greeted us by name. Our initial experience during the tasting in January left us in awe, and the quality of food across all venues remained consistently outstanding. The wedding food, particularly the station choices, was a true culinary delight, satisfying every palate. The comprehensive alcohol and bar package ensured everyone's enjoyment throughout the celebration.
The following day, we treated 90 guests to a memorable Memphis-style BBQ luncheon, complemented by a well-curated beer and wine bar, which once again surpassed our expectations. Overall, our stay and event experiences were nothing short of amazing, thanks to the attentive staff and the impeccable quality of food and service provided.
Timika Spurlock, wedding planner at the hotel, truly made our daughter's wedding an unforgettable experience. Her meticulous attention to detail and dedication ensured that everything ran smoothly, even when there was a transition in planners. Timika's hard work and personal touch were evident throughout the planning process, and we couldn't be more satisfied with her exceptional service.
Mia Bullard also deserves commendation for her efforts in accommodating our room block needs. She consistently went above and beyond to meet our requests, demonstrating a high level of professionalism and efficiency.
Furthermore, Denise and Chantal at the front desk, Mr. Wayne the concierge, Monroe the bellman, and Tim the bartender all provided exemplary service during our stay. Their personalized attention and friendly demeanor made our time at the Royal Sonesta truly enjoyable.
We cannot express enough gratitude for the outstanding service provided by the staff at the Royal Sonesta. From the wedding captains to the waitstaff and bartenders, everyone went above and beyond to ensure our event was a success. Timika Spurlock deserves special recognition for her exceptional work as a wedding planner. We wholeheartedly recommend the Royal Sonesta to anyone planning a special event or looking for a memorable stay. Thank you for making our daughter's wedding an unforgettable occasion.
We did encounter a few surprise guests along the way- knocks at the door- footsteps in the rooms and nobody there- hmmm.. Cannot wait to come back and visit- Thank you all for making this a dream come true.
We hosted our daughter's wedding with 140 guests, accommodating them in 45 rooms at the hotel. Our stay was highlighted by the luxurious 3-bedroom Governor's suite, conveniently located by the poolside. While the lighting was a tad dim, the bathrooms were excellent, and we thoroughly enjoyed the ambiance of the bar, which was perfect for entertaining our guests.
From the moment we checked in until our departure, our experience was exceptional. The Desire Oyster bar, PJ's, LeBooze, and Revolution became our favorite spots, thanks to the outstanding service provided by the staff, who greeted us by name. Our initial experience during the tasting in January left us in awe, and the quality of food across all venues remained consistently outstanding. The wedding food, particularly the station choices, was a true culinary delight, satisfying every palate. The comprehensive alcohol and bar package ensured everyone's enjoyment throughout the celebration.
The following day, we treated 90 guests to a memorable Memphis-style BBQ luncheon, complemented by a well-curated beer and wine bar, which once again surpassed our expectations. Overall, our stay and event experiences were nothing short of amazing, thanks to the attentive staff and the impeccable quality of food and service provided.
Timika Spurlock, wedding planner at the hotel, truly made our daughter's wedding an unforgettable experience. Her meticulous attention to detail and dedication ensured that everything ran smoothly, even when there was a transition in planners. Timika's hard work and personal touch were evident throughout the planning process, and we couldn't be more satisfied with her exceptional service.
Mia Bullard also deserves commendation for her efforts in accommodating our room block needs. She consistently went above and beyond to meet our requests, demonstrating a high level of professionalism and efficiency.
Furthermore, Denise and Chantal at the front desk, Mr. Wayne the concierge, Monroe the bellman, and Tim the bartender all provided exemplary service during our stay. Their personalized attention and friendly demeanor made our time at the Royal Sonesta truly enjoyable.
We cannot express enough gratitude for the outstanding service provided by the staff at the Royal Sonesta. From the wedding captains to the waitstaff and bartenders, everyone went above and beyond to ensure our event was a success. Timika Spurlock deserves special recognition for her exceptional work as a wedding planner. We wholeheartedly recommend the Royal Sonesta to anyone planning a special event or looking for a memorable stay. Thank you for making our daughter's wedding an unforgettable occasion.
We did encounter a few surprise guests along the way- knocks at the door- footsteps in the rooms and nobody there- hmmm.. Cannot wait to come back and visit- Thank you all for making this a dream come true.
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+3 photos
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Quality of service
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Sydni A. Sent on 04/17/20235 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect NOLA Wedding
Wedding Breakdown:
75 guests (majority from out of state)
Date: April 8, 2023
Ceremony: Courtyard at 2:00 PM
Reception: Fleur de Lis Suite & Courtyard 2:30 - 7:00 PM
DJ: DJ Storm from Omega Entertainment
Second Line Parade & Planning: Frenchmen Street Productions
Pricing:
Great, reasonable prices for a city wedding with upscale dining/food and beverage. Very simple pricing layout for the packages so you can do the math yourself easily – or they will provide you with an estimate based on the option you are considering. You can customize/add items for more money, but their current options are really great as is.
Planning:
I started the process of looking for locations in January 2022. We live in a different state but most guests would have to travel anyways, we decided to look into our favorite city — NOLA! I knew I wasn’t going to get a wedding planner because of our budget and I already knew I what I wanted out of our wedding. Out of the gate, Olivia (Catering Sales Manager) was fantastic. She was preemptively thorough, answered all of my questions and made me laugh during some of my most stressed out moments. Simply put, every part of the planning process regarding the Royal Sonesta was made as easy as possible for me, thanks to Olivia.
I am very detail oriented, but there were several items Olivia brought to my attention for consideration that I would have never thought about. She understood exactly what I wanted. At this point, I’m convinced she is a mind reader. I was able to have the “little” things that were important to me like getting my cake packaged in to-go boxes for my guests (I provided the boxes) without a crazy up charge.
Tasting & The Team:
The tasting was an amazing experience. I loved that we got to meet the Chef and that he brought out members of his team to give them recognition for each of their contributions during the tasting.
Day of, our dedicated attendant (Zelda) was more than we could have asked for — she’s in the trust nest forever with us.
Rooms:
I’d recommend seeing if you and your bridal party/guests can fill the 8 rooms on the terrace above the courtyard the for the day before and of your wedding. It was fantastic to have that space made “private” because all of our people booked the rooms.
The Day Of:
It was calling for 100% rain and Olivia was fantastic about already having a backup option and working with me for my vision (the day before). Of course, there ended up being no rain. Everything was fantastic and went so smoothly the day of. Our guests raved about the food, beverages and venue. I knew it would all be great but it truly was fantastic. There was not a stressful moment on the day of and I couldn’t have been happier with how everything turned out.Wedding Breakdown:
75 guests (majority from out of state)
Date: April 8, 2023
Ceremony: Courtyard at 2:00 PM
Reception: Fleur de Lis Suite & Courtyard 2:30 - 7:00 PM
DJ: DJ Storm from Omega Entertainment
Second Line Parade & Planning: Frenchmen Street Productions
Pricing:
Great, reasonable prices for a city wedding with upscale dining/food and beverage. Very simple pricing layout for the packages so you can do the math yourself easily – or they will provide you with an estimate based on the option you are considering. You can customize/add items for more money, but their current options are really great as is.
Planning:
I started the process of looking for locations in January 2022. We live in a different state but most guests would have to travel anyways, we decided to look into our favorite city — NOLA! I knew I wasn’t going to get a wedding planner because of our budget and I already knew I what I wanted out of our wedding. Out of the gate, Olivia (Catering Sales Manager) was fantastic. She was preemptively thorough, answered all of my questions and made me laugh during some of my most stressed out moments. Simply put, every part of the planning process regarding the Royal Sonesta was made as easy as possible for me, thanks to Olivia.
I am very detail oriented, but there were several items Olivia brought to my attention for consideration that I would have never thought about. She understood exactly what I wanted. At this point, I’m convinced she is a mind reader. I was able to have the “little” things that were important to me like getting my cake packaged in to-go boxes for my guests (I provided the boxes) without a crazy up charge.
Tasting & The Team:
The tasting was an amazing experience. I loved that we got to meet the Chef and that he brought out members of his team to give them recognition for each of their contributions during the tasting.
Day of, our dedicated attendant (Zelda) was more than we could have asked for — she’s in the trust nest forever with us.
Rooms:
I’d recommend seeing if you and your bridal party/guests can fill the 8 rooms on the terrace above the courtyard the for the day before and of your wedding. It was fantastic to have that space made “private” because all of our people booked the rooms.
The Day Of:
It was calling for 100% rain and Olivia was fantastic about already having a backup option and working with me for my vision (the day before). Of course, there ended up being no rain. Everything was fantastic and went so smoothly the day of. Our guests raved about the food, beverages and venue. I knew it would all be great but it truly was fantastic. There was not a stressful moment on the day of and I couldn’t have been happier with how everything turned out. -
Quality of service
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Lisa T. Sent on 10/26/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
First class Wedding experience!
First class Wedding experience! Olivia and the entire staff at the Royal Sonesta were a pleasure to work with for the past 11 months. Every question answered, every email answered promptly. Courtyard setting gorgeous. Fun bourbon balcony suites for the reception, such a unique experience. Food was delicious. The coordination of all of the events was seamless. Whole family loved all of the rooms. Honeymoon/bridal suite was ideal for us and definitely necessary for the getting ready part. Would not have changed a thing. Loved the Royal Sonesta!First class Wedding experience! Olivia and the entire staff at the Royal Sonesta were a pleasure to work with for the past 11 months. Every question answered, every email answered promptly. Courtyard setting gorgeous. Fun bourbon balcony suites for the reception, such a unique experience. Food was delicious. The coordination of all of the events was seamless. Whole family loved all of the rooms. Honeymoon/bridal suite was ideal for us and definitely necessary for the getting ready part. Would not have changed a thing. Loved the Royal Sonesta! -
Quality of service
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Jeanne W. Sent on 10/20/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Royal Sonesta
We recently had our daughter’s reception at the Royal Sonesta New Orleans and it was phenomenal. Olivia Sage-El worked with us tirelessly to manage every detail from start to finish. She took care of all the rooms, menus, and even lighting. The food was exceptional and all our guests were impressed with the large variety of items. The chef modified several selections making them gluten free for my daughter and other guests with gluten restrictions. Olivia coordinated with my other vendors before and during the reception. I cannot say enough about how professional, caring, and committed Olivia was to our event. On the night of the reception Olivia and her team did an extraordinary job to achieve a flawless event. I received feedback from my guests for days raving about the event with many stating it was the best reception they had ever attended. The venue was beautiful. The hotel and all the employees we met were very nice. There were plenty of photo options! I would recommend having a reception at the Royal Sonesta to anyone. Olivia did everything to make a stressful event a fun and memorable one.We recently had our daughter’s reception at the Royal Sonesta New Orleans and it was phenomenal. Olivia Sage-El worked with us tirelessly to manage every detail from start to finish. She took care of all the rooms, menus, and even lighting. The food was exceptional and all our guests were impressed with the large variety of items. The chef modified several selections making them gluten free for my daughter and other guests with gluten restrictions. Olivia coordinated with my other vendors before and during the reception. I cannot say enough about how professional, caring, and committed Olivia was to our event. On the night of the reception Olivia and her team did an extraordinary job to achieve a flawless event. I received feedback from my guests for days raving about the event with many stating it was the best reception they had ever attended. The venue was beautiful. The hotel and all the employees we met were very nice. There were plenty of photo options! I would recommend having a reception at the Royal Sonesta to anyone. Olivia did everything to make a stressful event a fun and memorable one. -
Quality of service
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Susie P. Sent on 04/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Mother of the Groom
Beautiful, historic hotel in the French Quarter with impeccable customer service, delicious food, amazing amenities and ambiance! Gorgeous location for our wedding!Beautiful, historic hotel in the French Quarter with impeccable customer service, delicious food, amazing amenities and ambiance! Gorgeous location for our wedding!-
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+2 photos
The Royal Sonesta New Orleans's reply:
Thank you for your wonderful feedback! We enjoyed hosting your wedding and having you stay with us! Congratulations and best wishes to your son and new daughter in law!
Warm Regards,
Royal Sonesta New Orleans -
Quality of service
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Alisa Sent on 07/13/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot say enough about Royal Sonesta as a wedding venue. We had a small ceremony on the terrace overlooking courtyard. It worked very well staying in a junior suite. Wyatt will help you with all your needs. We had a last minute request for musicians and the food and catering manager was able to get the Jazz Playhouse musicians for us! What a treat! Speaking of catering we had a very affordable cake and champagne-both were great. they were very good about all room service needs. Everyone was very kind to us and we felt like celebrities.I cannot say enough about Royal Sonesta as a wedding venue. We had a small ceremony on the terrace overlooking courtyard. It worked very well staying in a junior suite. Wyatt will help you with all your needs. We had a last minute request for musicians and the food and catering manager was able to get the Jazz Playhouse musicians for us! What a treat! Speaking of catering we had a very affordable cake and champagne-both were great. they were very good about all room service needs. Everyone was very kind to us and we felt like celebrities. -
Quality of service
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Brittany Sent on 05/31/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wyeth and Jessica were perfect. Organized, friendly, made suggestions, but never pushy. From the planning, food tasting, cake designing, decorating, accommodations -- I mean -- they made my wedding weekend PERFECT. It rained during the day, but that evening we had reception on courtyard and ballroom and you'd never know. They dried it up nicely. The timeline for reception was perfect and I didn't feel rushed. We were able to visit with all our of guests and still do all of the normal dances, cake cutting, toasts, plenty of pictures. It was fabulous. Myetta and Rockelle were our AMAZING attendants. Anything we needed, they were one step ahead. It was unbelievable and they kept us extremely relaxed and just so happy the entire night. I could go on and on... And our guests will rave about this wedding for a long time. So happy with the whole staff at Royal Sonesta in New Orleans. I would recommend this place to everyone for their wedding reception -- fleur de lis suite and courtyard was gorgeous.Wyeth and Jessica were perfect. Organized, friendly, made suggestions, but never pushy. From the planning, food tasting, cake designing, decorating, accommodations -- I mean -- they made my wedding weekend PERFECT. It rained during the day, but that evening we had reception on courtyard and ballroom and you'd never know. They dried it up nicely. The timeline for reception was perfect and I didn't feel rushed. We were able to visit with all our of guests and still do all of the normal dances, cake cutting, toasts, plenty of pictures. It was fabulous. Myetta and Rockelle were our AMAZING attendants. Anything we needed, they were one step ahead. It was unbelievable and they kept us extremely relaxed and just so happy the entire night. I could go on and on... And our guests will rave about this wedding for a long time. So happy with the whole staff at Royal Sonesta in New Orleans. I would recommend this place to everyone for their wedding reception -- fleur de lis suite and courtyard was gorgeous. -
Quality of service
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Mary-Marie Sent on 08/09/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Royal Sonesta is a beautiful hotel with a lovely courtyard for ceremonies. Our reception was in the Fleur de lis room that opened to the courtyard. All of our family and friends still rave about our wedding! Steven was fantastic to work with up to the wedding and throughout the day.The Royal Sonesta is a beautiful hotel with a lovely courtyard for ceremonies. Our reception was in the Fleur de lis room that opened to the courtyard. All of our family and friends still rave about our wedding! Steven was fantastic to work with up to the wedding and throughout the day. -
Quality of service
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Krista Sent on 08/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everything was awesome! Wyeth Furlong was great, as was the rest of the staff at the hotel. Amazing food, perfect day! Everyone kept saying it was the best wedding they had ever been to!Everything was awesome! Wyeth Furlong was great, as was the rest of the staff at the hotel. Amazing food, perfect day! Everyone kept saying it was the best wedding they had ever been to! -
Quality of service
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Andrea Sent on 12/13/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This is only on the food, As for the catering they did on my wedding, the food was awesome, i loved the food it was great and got lots of compliments on it. servers also very professionals and helpful. the cake was also really good and very beautiful. the stations were very luxurious and nicely done cannot complain about one single thing on the food or catering.This is only on the food, As for the catering they did on my wedding, the food was awesome, i loved the food it was great and got lots of compliments on it. servers also very professionals and helpful. the cake was also really good and very beautiful. the stations were very luxurious and nicely done cannot complain about one single thing on the food or catering. -
Quality of service
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Shelby Sent on 12/28/20164.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 2.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
The hotel and ballroom are beautiful.The hotel and ballroom are beautiful. -
Quality of service
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Katie Sent on 01/03/20114.1 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 3.5 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Very helpful place. My wedding was supposed to be in Oct of "05" then Katrina hit so we had to reschedule the whole thing. Everyone there was very accommodating and helpful with recreating the event.Very helpful place. My wedding was supposed to be in Oct of "05" then Katrina hit so we had to reschedule the whole thing. Everyone there was very accommodating and helpful with recreating the event. -
Quality of service
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