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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
Rarely do I write reviews but I had to in this case based on a recent experience I had with RJ Jewelers in Auburn NY. My fiancé and I were getting married in Auburn on August 24, 2018. We live in Arizona but decided on Auburn for the location as it was a spot most accessible to our family and friends as we all generally lived on the east. On the morning of our wedding day my fiancé pulled out the earrings she was wearing for the ceremony and noticed that one was broken. These were new, never worn and quite expensive and having purchased them in Arizona we wouldn't have access to the jewelry store where I bought them. My Best Man did a local search for a jewelry store and RJ Jewelers came up. He made a call, explained the situation and they told him to bring over the earrings. We both went, walked into the store and let them know that we had called with the earring conundrum and it felt like everyone stopped what they were doing and went into action. They had the broken earring repaired like new in under 20-minutes and when I asked them how much I owed them they stated, "nothing, enjoy your day". This to me is absolutely shocking that a complete stranger not from the area can walk in and they go so far above and beyond what I would expect anyone to do that I just can't thank them enough. Our wedding was amazing and the earrings on my bride were stunning. Thanks again RJ Jewelers you are amazing.
Rarely do I write reviews but I had to in this case based on a recent experience I had with RJ Jewelers in Auburn NY. My fiancé and I were getting married in Auburn on August 24, 2018. We live in Arizona but decided on Auburn for the location as it was a spot most accessible to our family and friends as we all generally lived on the east. On the morning of our wedding day my fiancé pulled out the earrings she was wearing for the ceremony and noticed that one was broken. These were new, never worn and quite expensive and having purchased them in Arizona we wouldn't have access to the jewelry store where I bought them. My Best Man did a local search for a jewelry store and RJ Jewelers came up. He made a call, explained the situation and they told him to bring over the earrings. We both went, walked into the store and let them know that we had called with the earring conundrum and it felt like everyone stopped what they were doing and went into action. They had the broken earring repaired like new in under 20-minutes and when I asked them how much I owed them they stated, "nothing, enjoy your day". This to me is absolutely shocking that a complete stranger not from the area can walk in and they go so far above and beyond what I would expect anyone to do that I just can't thank them enough. Our wedding was amazing and the earrings on my bride were stunning. Thanks again RJ Jewelers you are amazing.
